Mariner Insurance Reviews 

2,663
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a truly great experience with this company, highlighting smooth and efficient interactions. Customers frequently praise the staff for their exceptional helpfulness, professional attitude, and deep nautical knowledge during every step. Many individuals note that the team is extremely accommodating, ensuring that any questions get answered quickly and clearly. People also appreciate the competitive pricing, which offers substantial savings compared to mainstream alternatives on the market. Consumers emphasize that the digital platform makes securing boat insurance completely hassle-free and remarkably fast. Users thoroughly enjoy getting instant quotation replies and successfully completing online applications without facing any unexpected delays.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient communication, competitive... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless, fast, and... See more

Response time

Users describe positive interactions with response time, frequently highlighting speedy replies, fast... See more

Staff

Clients share satisfaction on staff, highlighting knowledgeable and excellent nautical expertise. Reviewers... See more

Price

Customers felt great satisfaction regarding the pricing, consistently noting that rates were very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more

Company replied

Rated 5 out of 5 stars

1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more

Company replied

Rated 5 out of 5 stars

All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more

Company replied

Rated 5 out of 5 stars

Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,663)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insurance at a snip!

Kia ora!
This was so easy all the way. Importantly, the cost of insuring my boat was good value, having obtained quotes from other service providers.

May 3, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Steve, thanks for your review and kind words. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!

Rated 5 out of 5 stars

very good thanks

April 27, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Eric, thank you for your review. Great to hear the Mariner team are offering professional service. Welcome aboard!

Rated 5 out of 5 stars
Mariner Insurance logo

Reply from Mariner Insurance

Hi Ants, thanks for the review. We’re proud to be a Kiwi-owned and operated business, and it’s always rewarding to support fellow Kiwis with straightforward, reliable boating cover. Welcome aboard!

Rated 5 out of 5 stars

Online application was easy

Online application was easy, follow up emails where easy, payment options were easy

April 28, 2026
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Reply from Mariner Insurance

Hi Stan, thanks for your feedback! We’re glad to hear you found our online service quick and easy to get cover in place. We appreciate you taking the time to share your experience - Welcome aboard!

Rated 5 out of 5 stars

Happy as

Hassle free & great online service. Was recommended from previous boat owner and everything stacked up. Very quick. Good competitive pricing.
Thanks team.

March 31, 2026
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Reply from Mariner Insurance

Hi Grant, thanks for your feedback! Great to hear you found our online service quick and easy to get competitive cover in place. Always good to hear we lived up to a client's recommendation, thanks for giving us a chance. Welcome aboard!

Rated 5 out of 5 stars

Easy to get insurance cover

Easy to get insurance cover, quick response, reasonable price

April 27, 2026
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Reply from Mariner Insurance

Hi Rachel, thanks for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free and competitive cover for your vessel - Welcome aboard!

Rated 5 out of 5 stars

Overall... 5 STARS!!!

My enquires were answered super efficiently and the premium quoted was very competitive...
Overall = 5 Stars!!!

April 24, 2026
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Reply from Mariner Insurance

Hi Mervyn, we’re happy to hear that your enquiries were answered efficiently and that you found the premium competitive. Thanks for taking the time to share your feedback, it’s greatly appreciated. Welcome aboard!

Rated 5 out of 5 stars

Fast & Efficient

Fast, efficient service & competitive rates.

April 22, 2026
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Reply from Mariner Insurance

Hi Pete, thanks so much for your review. We’re really glad to hear you found our service fast and efficient, and our rates competitive. Welcome aboard!

Rated 5 out of 5 stars

Timely responses to my enquires

Timely responses to my enquires. Easy to understand policy document.

April 19, 2026
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Reply from Mariner Insurance

Hi there, thank you for your review!
Great to hear you found our responses timely and the policy documentation easy to understand. Welcome aboard!

Rated 5 out of 5 stars

Positiv

Great service

April 21, 2026
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Reply from Mariner Insurance

Hi there, thank you for your review & kind words. Great to hear the Mariner team are offering professional service. Welcome aboard!

Rated 5 out of 5 stars

Super easy to deal with

Super easy to deal with. Fast turnaround with the quote and just as fast to get cover in place with a very competitive price.
Highly recommended.

April 21, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Riccardo, thanks so much for the recommendation! We’re glad to hear you found us super easy to deal with, with a fast turnaround and competitive pricing. Welcome aboard!

Rated 5 out of 5 stars

My experience

Easy
Friendly
Comprehensive policy
Value

April 21, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thanks so much for your great review. We’re really pleased to hear you found the process easy and friendly, and that you found the policy comprehensive and good value. Welcome aboard!

Rated 4 out of 5 stars

I got boat insurance in a relatively…

I got boat insurance in a relatively quick time period.
Insurance rate could have been lower but it is what it is.

April 13, 2026
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Reply from Mariner Insurance

Hi Nick, thanks for your review & feedback. Glad to hear the Mariner Crew were able to help you with getting cover for your vessel in place in a timely manner - Welcome aboard!

Rated 5 out of 5 stars

Response time and the best pricing for…

Response time and the best pricing for the cover offered !!

April 13, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thank you for your review and kind words. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!

Rated 5 out of 5 stars

Quick reply

Quick reply. Fair quote. Just easy

April 13, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Monty, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!

Rated 5 out of 5 stars

Quick response

Quick easy informative response price completive

April 17, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Simon, thanks for your review! We’re glad you found the process quick, easy, and informative, and that our pricing was competitive. Welcome aboard!

Rated 5 out of 5 stars

Quick and easy to organise insurance

Quick and easy to organise insurance

April 10, 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Garry, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

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