What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more
Company replied
All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more
Company replied
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more
Company replied
Company details
Written by the company
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Contact info
2 Reg Savory Place, 2013, Auckland, New Zealand
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mariner Insurance
Hi Stephen, thank you for your review and kind words. Great to hear that you are happy with the professional service received throughout your claims process. Glad to have you back on the water!
Reply from Mariner Insurance
Hi Brett, thanks for your review and kind words. Great to hear that you enjoyed our fast service and customer‑focused approach. Welcome aboard!
Instant quote very easy to deal with…
Instant quote very easy to deal with with great backup support
April 12, 2026
Reply from Mariner Insurance
Hi Paul, thank you for your review and kind words. Great to hear you found our online service quick and easy to get cover in place, and that our support was there when needed. We appreciate you taking the time to share your experience - Welcome aboard!
Very satisfied (new) customer!
Very easy to deal with. A very competitive price. Policy was put together (and accepted). This is a company that I have never dealt with in the past and they treated me like a "life long" customer.
April 10, 2026
Reply from Mariner Insurance
Hi Steve, thank you so much for your thoughtful review! We’re really pleased to hear you found the Mariner team easy to deal with and our premiums competitively priced. As a first-time client, it means a lot to know you felt looked after from the outset - that’s exactly the experience we aim to provide. We truly appreciate your feedback and welcome you aboard!
Reply from Mariner Insurance
Hi John, thank you for the great review! We’re glad you found the Mariner team easy to deal with and appreciated the prompt service. Welcome aboard!
Reply from Mariner Insurance
Hi Gordon, thank you for your review & kind words. Great to hear the Mariner team are offering friendly and professional service. Welcome aboard!
Super friendly staff
Super friendly staff, prompt replies to any/all queries, and very helpful through the entire process.
March 9, 2026
Reply from Mariner Insurance
Hi Nick, thank you for your review and kind words. Great to hear that you are happy with the helpful & prompt service received throughout your claims process. Glad to have you back on the water!
Reply from Mariner Insurance
Hi Rob, thanks so much for your review and kind words. We’re glad to hear the Mariner Crew were able to help you secure fast, competitive, and hassle‑free cover for your vessel. Welcome aboard!
Reply from Mariner Insurance
Hi Carl, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi there, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi Kevin, thanks for your review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Easy to deal with Great helpful staff…
Easy to deal with Great helpful staff member on phone
March 24, 2026
Reply from Mariner Insurance
Hi Kathi, thanks for your review and kind words. Great to hear the Mariner team provided you with helpful service to get cover in place for your boat. Welcome aboard!
Fast and efficient with quick call back…
Fast and efficient with quick call back and friendly service
March 19, 2026
Reply from Mariner Insurance
Hi Liezel, thank you for your review. We’re glad happy to hear the Mariner team provided fast and efficient service, with a quick call back and friendly support. Welcome aboard!
Great on-line portal and able to set up…
Great on-line portal and able to set up insurance in a few minutes after purchasing boat. By phone they are always great to deal with - friendly and provide clear answers to questions.
March 23, 2026
Reply from Mariner Insurance
Hi Craig, thanks so much for your great feedback! We’re pleased to hear you find our online portal quick and easy to use and that getting cover in place after purchasing your boat was seamless. It’s also great to know our team continues to deliver friendly service and provide clear answers when you call. Great to have you aboard!
you answered the phone I was not on…
you answered the phone I was not on hold for 20 mins
March 20, 2026
Reply from Mariner Insurance
Hi Bob, thanks for your feedback. We’re glad you got straight through to the team and didn’t have to sit on hold - that’s exactly how it should be. Welcome aboard!
Reply from Mariner Insurance
Hi Chris, thanks for your great feedback! We’re glad to hear the process was quick and easy, and that you received great customer service from the Mariner team. Welcome aboard!
your response time and your very clear…
your response time and your very clear and precise reply .
March 20, 2026
Reply from Mariner Insurance
Hi Des, thank you for your feedback! We’re pleased to hear you found our response time prompt and our communication clear and precise. Great to have you aboard!
Reply from Mariner Insurance
Hi Jim, thank you for your review. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!
It was easy to get a quote on line…
It was easy to get a quote on line which was competitive then easy to accept and i was insured. No hassles
March 12, 2026
Reply from Mariner Insurance
Hi Ian, thanks for your feedback! We’re pleased to hear you found the Mariner online service quick and easy, and that we were able to put competitively priced cover in place for you. Welcome aboard!
Very helpful and easy to deal with
Very helpful and easy to deal with. When I ran into difficulties trying to submit details online I phoned back and the deal was completed by phone.
March 12, 2026
Reply from Mariner Insurance
Hi Cheryl, thanks for your review and kind words! We’re glad the team was able to assist and make things easy for you. While online isn’t always seamless, we’re pleased a quick call helped get everything sorted promptly. We appreciate you taking the time to share your experience - Welcome aboard!
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