marketleader.com Reviews 

I was supposedly sold a lead generation package of both Buyers and Sellers by Spencer Lanquist. After a few months into the program, all I received were Buyer leads and not qualified by any of your sense of imagination. Most of the leads were bad, no response from supposedly very interested buyers. No showings, no sales for the 6-month period. I am a vet in real estate, broker/owner over 20 plus years in my own business so I know how to work the lead generation programs. Their contract is 30 pages in length. They have breached their contract with my brokerage; however, they do not acknowledge it this way. They sent me a code 2x which is a must do for them to consider canceling any agent. I sent several emails stating my canceling of the subscription at the end of November 30, 2025. I paid well over $3100 for these junk leads. Because I did not respond to their code cancelation, they charged me again for the month of December stating any credits would be applied toward that payment. I contacted my credit card company prior to December billing from them and blocked their charge. Despite my efforts they are still billing me for an addition $65.00 and keeping my credited money. Agents: Caveat Emptor. They emailed me a half-loaded inquiry today and said in order to receive the full application of the lead, I would need to complete the payment process. My next step is to have my attorney look into this matter to address the way they conduct business. They are all Well-Wishers at your expense. I have nothing good to say about this company nor the unprofessional way I was treated including being hung up on 2x by their account's person intentionally. Market Leader representatives do not have good business ethics!

I initially had a great experience with my Market Leader sales representative — they were helpful, informative, and genuinely cared about my goals. Unfortunately, the company’s billing and contract handling have been the complete opposite.

My six-month contract began in June 2025, and I provided written notice to cancel on November 4, 2025, before the initial term ended. Despite this, Market Leader insists on charging me for December, claiming my account automatically renewed to month-to-month.

The problem? I was never sent a copy of my executed contract after signing, nor did I receive any renewal reminder or written disclosure 30–60 days before the term ended, as required by Louisiana law for auto-renewal agreements. When I requested proof of when a contract copy or renewal notice was sent to me, the company was unable (or unwilling) to provide it.

It’s disappointing that a company in the real estate technology space would hold my domain name hostage and push for payment beyond the agreed term without clear documentation or proper notice. I’ve already paid through the end of November and have been more than fair in trying to resolve this professionally.

I would encourage Market Leader to improve their transparency in contract delivery, renewal disclosure, and account closure processes. Honest agents who pay their bills and follow the rules shouldn’t be penalized for unclear or undocumented company procedures.

I’ve never dealt with a company that cared less about its customers. Market Leader’s customer service is unresponsive, dismissive, and consistently unhelpful. They send passive-aggressive emails if you miss your onboarding call, yet scheduling one is nearly impossible because everything has to be done strictly on their time, during limited Pacific hours that don’t work for most professionals.

The product itself is equally disappointing. Their drip and nurture campaigns can’t be edited, which means automated texts go out to potential clients at random hours (6 AM, 11 PM, etc.). When I raised this issue, their only “solution” was to remove the SMS feature entirely instead of fixing the problem.

Every single lead I received was fake — wrong numbers, fake names, or completely cold contacts. Nothing was vetted or remotely “warm” as advertised. The “done-for-you” website they promised came with no actual support or guidance.

When I decided not to continue after my 6-month term, I emailed them multiple times in writing to confirm. Their response was that I must call exactly 35 days before renewal to cancel — and that written notice is not accepted. It’s yet another tactic to make cancellation as difficult as possible and keep charging you.

Market Leader’s system is outdated, their processes are rigid, and their service is built to benefit them, not their customers. I strongly recommend avoiding this company altogether.

Terrible. Most of the leads have no phone number and the CRM is not intuitive. I definitely have buyers remorse on this product.

If I could give zero stars i would. Total scam company. RUN AWAY. The "leads" were already people i was working with. Of the leads that i got that weren't mine, only 4 in 6 months had a phone number. ZERO return on this "investment". And bitchy staff to boot.

RUN AWAY

With Market Leader, I get leads in my area and tools to automatically work them for me. I save time and have been connecting with more buyers and sellers (mostly buyers) than ever. Can't complain!

Absolutely the WORST lead generation experience I’ve had in 21 years. Signed up in May for a 6 month contact. First they lied about still be affiliated with Coldwell Banker then the “leads” started coming in. The leads were beyond bad. They refused to honor any “returned” leads and most of the leads had fake emails and disconnected or incorrect phone numbers. I was told incorrect emails or bad phone numbers didn’t count. NEVER USE THIS SHAM OF A COMPANY. They refused to cancel for any reason including breach of contract.

Horrible experience! Not one lead in over a year! We attempted several times to cancel after a year and they continued to hit our account for over $3,000+ This is the worst company we have ever dealt with. Reps are rude and hold time is unbearable!

The leads they provide aren't worth what you're paying. They don't allow any account changes, and you're stuck speaking with Ami to make any changes: and she's horrible.

Worst lead company I've ever done business with in 11 years in real estate.

This is a pie in the sky system, they are not leads, they are web site hits from people who have no intention of ever, I repeat ever, speaking to you about their Real Estate needs. Money down the drain, that's why they want 6 months of your money. I canceled after three months and the lady I spoke with said she was turning me over to a 3rd party collections. I received 20 or so hits over three months and only one
provided a phone number and after contacting them via email severl times not one responce. It is better to do nothing than waste 700 a month on something that does not work!!!!!

One of Market Leader's key features is their HomeIntelle report. Without any advance notice, the company elected to remove that service. I received an email around noon on 5/22/25 that the feature was being removed the same day. When I called customer service, they were unable or unwilling to explain why an earlier warning wasn't provided so that users of the platform could alert their clients and revise their CRM messages. They could not give me a time frame for its return, if ever. Very disappointing. I would give them a zero if I could.

Just received an email from them supposedly from Evri to re-schedule my delivery. I was a bit wary as I was actually expecting a parcel which is obviously how they work but I couldn't log into my account or send an email to Evri through this bogus account. Stay away from this company.

I would give them a "0" star rating if it were available. All the leads are fake and the sales people are deceptive. They made me increase my plan and told me I could try it out for 30 to 60 days; fast forward to the end of the 60 days, and realized that the leads are just as bad no matter what plan you have When I attempted to cancel customer service informs me that I automatically extended my contract by 6 more months... long story short, save your money, stay away and be very weary of this fraudulent company! I am filing a complaint with the state and hoping to see them in court if they don't reverse my charges.

MarketLeader is a deliberately deceptive company. Out of more than 100 leads, nearly all were completely fake—invalid phone numbers, fake or mismatched emails, and on the seller side, made-up property addresses that didn’t exist or didn’t match public records. Maybe 1 out of 100 was an actual person, and even then, the info didn’t line up.

When I confronted their support team, they acknowledged that the leads were invalid—but still refused to cancel the contract or stop billing me. You’re locked in for 6 months, no matter what. Even after the term ended, they made it difficult to cancel, with shady billing practices continuing.

I’ve filed complaints with the FTC and BBB and am seriously considering small claims court. This is not a legitimate service—it’s a lead scam designed to bleed agents dry. Do not sign up.

They stole money from me. I have no clue what they are and have never been to their site. They somehow charged my chard for $24.99 on 3/10/2025 for a new subscription. I did not notice the charge on my account or the intro email with my username and password. Then today, 4/12/2025, my bank text me a fraud alert for a charge today from them and I responded with "NO". That's when I started digging and saw the charge on my account and the email. I logged in with the info in the email and what a garbage site. Needless to say, my card has been deactivated and today's charge is being disputed. Unfortunately I can't dispute the one from 3/10/2025.

AMY is so rude i have been treated so poorly and i have been a member for YEARS! Calling my home to collect a debt for the last month of no service for a cc date at 7am is amazing! i paid set up fee and it was on in hours now it takes 30 days to take it off? i have NEVER got a good lead or any thing off there website only if i sent some one there. DO NOT USE MARKET LEADER THEY TREAT YOU TERRIBLY!! I WILL CONTINUE TO GIVE MY FEED BACK FROM A LONG TERM CLIENT THEY DONT CARE!

My opinion? Stay far away. The leads are steamy garbage. I found they are deceptive in their practice, when they get called out for it they do what they can to avoid answering the question. Their contracts are contradictory and they will use it in their favor whichever way they wish to. Want to cancel? confusing convoluted process. They will do their best to hit you with another $700 in fees. Do not use this company.

Only a 1 star because I cant do none. Just the worst . They do NOT verify the leads what so ever, they just send random bogus leads of anyone that hits the internet. They claim they verify ad double verify the leads and that is untrue. and then they refuse to refund or allow you to cancle. JUST A HUGH MONEY GRAB

This is the very worst company in the world. They lie about everything. They are useless and have no leads. They will steal your money, and they are very rude and insulting. DO NOT DO BUSINESS WITH THESE CROOKS. DO NOT.

I am a subscriber, after using it for a while, I found that the automatic signature on drip emails and the email I sent out were defaulted to use my competitor's phone number!! Not only that, my phone number had never been activated in my profile!! This is unbelievable!!