CDS (Superstores International) Limited Reviews 

Zero stars avoid this company at all costs, don't deliver don't care now trying to get my money back AVOID AVOID DO NOT ORDER ONLINE FROM HOMEBASE

Paid for goods, supplied incorrect item.
Was told refund 5-7 days after collection.
Now chasing refund that has only been allegedly processed after the 7 days on their terms.
Avoid at all costs, terrible company.

AVOID AT ALL COSTS. This is a scam. They take your money, deliver nothing, keep you in pointless email correspondence for weeks on end. I have had no goods and they will not process my refund, dealing with them is like a full time job. AVOID AT ALL COSTS.

Ordered sideboard cupboard from Wilko (which CDS own) which was not high gloss as per picture and also slightly damaged. Tried getting in touch, but keep getting told to wait another 48 hrs, but currently been waiting 11 days for them to confirm a refund.

Normally had no problem with with homebase deliverys and online orders this is the first time and have found out CDS now own Homebase, trying to make contact impossible and when you do it is a generic message been waiting 45 minute again on live chat getting nowhere,I would like to cancel part of order, its paint and I needed it last week I was told when purchased would be here by 4th then contacted you told 11th now its 15th its paint and I needed it last week but was told it would now be 11th then yesterday told 15th. Trying to make contct with you but impossible, I have been a loyal customer with Homebase but if this is the way you operate wont be using you again people in this situation should be able to make contact by phone not chat bods and generic emails to cancel order as your unable to deliver on time who waits three week for a tin of paint, I would go to a shop but live 23 miles away from nearest one which I have expressed in chat and decorator managed to fit me in for 11th but cant do after as on holiday and my kitchen is half done as have no paint please check people if like me ordering something you need

Ordered a garden storage box for £179.99,ONLINE from The Range. They said it would be delivered 30th May, still not here. Despite numerous emails demanding a refund still no joy. If there was a button for minus stars this company would get them STAY CLEAR OF THE RANGE UNLESS YOU GO INTO THE STORE, DAYLIGHT ROBBERY ON LINE AND GETTING AWAY WITH IT . ....DISGUSTING

I ordered a piece of furniture from The Range and encountered repeated issues with missing and faulty parts. Despite sending multiple photos and asking for the correct replacement, I was sent the wrong item and given unhelpful, copy-pasted responses for weeks.

The experience was exhausting — I was left with unusable furniture and no clear resolution. In the end, I was forced to pursue a refund through my payment provider, which was only issued after escalation.

Be aware: items sold by marketplace sellers on The Range are not covered by any external complaint or ombudsman scheme. If something goes wrong, you're largely on your own.

Would not recommend ordering anything high-value or complicated from them.

Ordered bbq got delivered scratched and parts missing eventually answered email offering me a 15 pound refund to buy new wheels I've refused obviously sent photos of scratches partially Ssembled when recieved now offering me 35 pound refund
And that's if I send it back complete I didn't receive complete now no response try and get money back through PayPal absolute robbers with no customer service whatsoever needs shutting Down PLEASE DONT SPEND HARD EARNED MONEY WITH THEM ABSOLUT JOKERS

CDS Superstores are a joke of a company. They own The Range, Homebase and Wilko. All 3 websites offer products to order that they simply have no intention of filling. Ordered 3 Charles Taylor garden planters from Wilko at a cost of over £300. Delivery within 14 days. 7 WEEKS later with no communication other than the order being updated to push the date back time and time again, I cancelled the order. I then ordered 2 bedside tables from Homebase, delivery within 14 days. I’ve now gone to check as they’re due this week and the date has been pushed back another 2 weeks. CDS have the cheek to buy out companies, advertise products to purchase, take your money and FAIL TO DELIVER any of it and then claim they’re having a great year! I’m sure they are, and their staff who presumably just spend all day dealing with complaints. They appear to be getting away with it though. Well done Alex and the CDS board!

Ordered items on line from the range, and somehow CDS (international !!!!!!) who own the range were the sellers , and then it became more convoluted with another outlet (arthouse) becoming the seller. After a few weeks and no shipment, (or shipping details) (or response) tried to contact ANYNONE of the 3, and eventually the range answered. There seems to be no contact numbers to call. No response AT ALL from CDS (who own the range ) or arthouse. Contacted PAYPAL , who then negotiated my refund. The other 3 companies I give a zero rating. Very bad and please avoid at all costs. My amount spent was over £300.

These shysters have now taken over the Homebase name but this lot seem to be a 100% dodgy company as their is no customer service number and its obviously not good when they only have negative reviews - Thieving untrustworthy scamming scumbags.

Would give 0 stars if I could. I ordered bulk bag of garden stones on 3rd May 2025 with expected delivery by 17th May 2025. Nothing arrived and now looking at tracking online, every day the delivery date is changing by 1 day. Tried to request refund and only explanation was to refuse delivery to get the refund. How can I refuse the delivery when I don't even know when the delivery date will be! It is very sad as years ago homebase was a trusted company

Absolutely shocking. Ordered a garden table and chairs on 15/04/2025 from “Homebase”. At the point of sale it was confirmed that it would be delivered before 28/04/2025. It arrived on 30/04/2025. The table was broken, found when unwrapped, and one of the chairs badly damaged. This chair had been hidden lower in the pile so it could not be seen at the point of delivery. Eventually, a replacement order was set up promised by 15/05/2025. Arrived 19/05/2025 when I was not at home. Only chairs were left. Delivery photos prove this at my property. I was then told the table was returned by the courier as damaged. I have asked for a replacement table urgently only to be told I should check with my neighbours as someone may have accepted the delivery on my behalf! Happy to take my money and not provide the goods which are now 25 days overdue. Goodness knows if or when they will sort it out.

Update 01/06/2025 - A further table has been delivered. It’s damaged! Well over a month since the date promised at the time of the order and I still don’t have the goods. I have asked for a refund. We’ll see how that goes.

Further update 11/06/2025
Goods collected by courier 03/06/2025. Still waiting for refund. Chased again. They have had my money for 56 days and I have no goods.

I ordered an outdoor folding table and chairs from the Range for home delivery, The item arrived and the box had clearly been opened and re-packaged (poorly) A couple of screws fell out of the box as I opened it, these were from a broken hinge on one side of the folding table top, the screws had pulled out, the table was cracked around the hinge and in another adjacent spot. They had clearly known this when shipping as they had helpfully applied a sticker pointing to the damage and wrapped it up with tape to hold it together!!! A nightmare to contact, no phone number, they use DX for delivery (check out their reviews!!!). Hopefully they are coming to collect it tomorrow, all day time slot given so not holding my breath. A total shambles of a company,
Avoid

This hanging door mirror came broken beyond belief. I will be complaining to The Range, what happened to quality control? I used to work in this field and I can catorgoracilly say that lack of care either in the warehouse or transit was shocking.
Not surprised why it's broken because there is no protection on the actual mirror. Does not take a genius to figure that glass is fragile!

Purchased and payed for 2 chairs paid inc next day delivery with proof of monies taken from my account.
They DENIED any knowledge of this now with Lloyd’s bank to get my money back I should have read all reviews says it all .do not get caught on there buy BUT
Do not reply.for anyone who finds same problems read there reviews my bank payed me back.but never a reply from company just EXCUSE.

Absolutely disgusted with this company !!! Taken over homebase !! I placed an order with homebase and only 20% of it has arrived !!! No one is taking accountability I have emailed, sent a wattsapp message!! Done live chat !!! No one get backs to you !!!! I am now £150 out of pocket !! Disgusting service !! AVOID !!! Only just taken over homebase what a shit show !!
Trading standards here we come !!!!

Ordered via The Range, 2 identical items that would need two boxes, one delivered, clearly states 1 of 1, photo provided to The Rsnge online chat. The Range have flipped it back to CDS, and they’ve sent the pick and pack team that couldn’t pick and pack on the first place to check. Meanwhile I have paid £34 for something I don’t have.

I had a wardrobe delivered on Saturday 15/03/25, it has 20 missing parts, I've had no reply from them & have a wardrobe that's not fit for purpose!!

I mistakenly ordered the same item twice. I tried to cancel one which as taken me 2 days of chasing customer service which is a complete joke… After 3 days & 10 phone calls l got through to someone who said the item has now been cancelled.. & they would contact the seller to resolve the issue regarding my refund… No response no reply no answer no Help.. So l was left with no option but to contact PayPal in help resolve the matter. This was my first time buying online from the Range & my last … Don’t buy anything from this company.. You will regret it !!