I ordered a fan from Homebase trading as CDS Superstores International Ltd during the hot weather on 5th July. I was promised delivery by 8th July which came and went. No updates were provided as to w... See more
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Place order via Wilko.com to collect at the range. For the order to be cancelled and advises money returned within 3-5 days! Quick enough to take but not give back. Absolute shambles and will never... See more
I brought a sun umbrella from the range website then when it arrived it was faulty. I then only found out that it was from these people as a seller even though I thought I was purchasing through the r... See more
Ordered 8 hanging baskets from homebase online part of the group.Only 6 arrived and 3 had rusty chains. No response to online chat or telephone. Got in vehicle and drove to York branch of The Range. T... See more
Company details
Information provided by various external sources
Sells items that include home and garden, personal health and arts and crafts. Provides articles and a list of their retail outlets. Trading as The Range.
Contact info
United Kingdom
- marketplace.therange.co.uk
1.2
Bad
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Terrible company please do not use
Ordered paint over 3 weeks ago.
still have not received my delivery.
no response or updates on delivery.
Quick enough to take payment but don't deliver.
Avoid at all costs
March 8, 2024
Unprompted review
Ordered a couple of chairs courier said…
Ordered a couple of chairs courier said they delivered, but the guys stole my goods now having the hassle trying to get my money back , rubbish customer service stay we’ll clear robbing gits
November 14, 2023
Unprompted review
Awful - don't buy from them
Ordered an item, then heard nothing from them until i chased them up a week later. Spoke to the customer service team (they are definitely in a different country, as when I asked are they based in the UK, they said they're not allowed to say..!!?? They said they would update me the next day, which of course they didn't, chased up yet again and still heard nothing so have reported to PayPal.
July 30, 2023
Unprompted review
Wrong item sent
Ordered an item and they've sent the wrong colour. Customer service is obviously in a different country and I can hardly understand them. They wanted photographic evidence of their mistake, I provided it and then nothing. I've had to chase them to escalate it and still waiting. I've raised a dispute with PayPal. AVOID THEM AT ALL COST
July 27, 2023
Unprompted review
Absolute joke!!!
Absolute joke!!!! Why the range continue to let this company be part of theirs is beyond me as it all reflects on them. I waited nearly 3 weeks for delivery, not the 3-4 days as stated. Once l contacted the range when l hadn’t yet received the items they said it would take 4 days to get in touch with them, why 4 days to send an email????
Only got the items as opened a case with PayPal resolution centre I’m sure of it. Goods were not of good quality the only reason l have kept them is because it will probably take another 3 weeks plus to get a refund. The range needs to get rid of this company and l for one won’t be ordering through their website again 😡😡😡
May 19, 2023
Unprompted review
Avoid at all cost
Avoid at all cost. I ordered a garden chair. It arrived without any screws or instructions. I have been trying to get The Range to sort out my refund for 3 weeks and I’m getting nowhere. I want this huge box out of my house and my money back. This company was supposed to contact me within 48 hours of The Range raising the issue. NEVER AGAIN
May 23, 2023
Unprompted review
Avoid this company at all costs
Avoid this company at all costs!
Ordered a cabinet, arrived with the delivery driver smashed so it was never even handed over to me! Said would take it back and ask for a new one to be sent! Weeks on and I’m still chasing for either a new one or my money back! Between this company and the range they are just time wasting and not accepting responsibility at all! Would never use again or recommend! They should be shut down in my opinion after seeing all the awful reviews on them!
January 4, 2023
Unprompted review
I purchased a mirror jewelry cabinet…
I purchased a mirror jewelry cabinet for my wife,first of all this company is owned by RANGE,when i ordered this item i did nor realise that CDS is a company owned by RANGE,i was under the impression i was ordering via RANGE.
It was not until i wanted to return the item due to it being not fit for purpose that i found out that Range were not interested in me returning this item to them.
The said item is very unstable standing as a mirror with a cabinet that opens and is floor standing.
I purchased via PAYPAL and registered my complaint with PAYPAL and here we are coming up over 3 weeks and problen not resolved.
October 28, 2022
Unprompted review
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