Marshall Clean Heat and Power Reviews 

211
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism, friendliness, and extensive knowledge of the staff, including engineers and administrative teams. Reviewers frequently praise the service for being quick, efficient, and professional, often noting the neatness and timeliness of installations and repairs. Customers appreciate the company's reliability and expertise, often mentioning how they effectively solve problems and deliver solutions that meet their needs. Many people express strong trust and confidence in the company, frequently recommending their services for various installations and ongoing maintenance.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We required an ASHP system to be fitted in our new build property at relatively short notice after being let down by another provider. Ryan at Marshall's was quick and efficient at this stage in ge... See more

Rated 5 out of 5 stars

Thank you for the quality of your recent installation at my property. One word, faultless. Your guys arrived nice and early and were well prepared. The utilities were re-routed quickly and with... See more

Rated 5 out of 5 stars

Once again a really prompt and helpful response from M&M team . Prompt responses from the office service team and a visit from John sorted out the problem caused by a change of router ! They are a ver... See more

Rated 5 out of 5 stars

Overall excellent experience working with Marshalls. Knowledgeable sales team, technically competent personnel and first class installers! They really listened to what I wanted, guided me and delivere... See more


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Solar Energy Company

Written by the company

Since 2008, Marshall has been delivering cutting-edge renewable energy and heating systems across the North East and Yorkshire. As a family-run business, we prioritise customer satisfaction, offering tailored solutions that reduce energy costs and carbon footprints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(211)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always prompt in their replies to…

Always prompt in their replies to requests and for additional information. Perhaps not the cheapest around but competitive nonetheless. Reliable and highly professional fitters who were easy to deal with and very helpful. We had an underfloor heating system and an air source heat pump fitted, and it all went very nicely to plan. Certainly recommend this company.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler service

Just had our combi boiler serviced and once again work was carried out very professionally, engineers are always very polite and do an excellent job, I highly recommend Marshall and McCourt.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer-focussed service…

Excellent customer-focussed service from Marshall and McCourt, as always. The work was to replace an old electric shower. Helpful visit prior to the work being carried out, to agree the best option. Installation carried out promptly and to a very high standard. Thank you to Lauren in the office and to Keith who did the installation.

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I left a message late one evening on their enquiry form and an engineer was with us the following day before lunch. Polite and knowledgeable and fixed the problem. Not easy to find an underfloor heating engineer. But this company is great and we will be using them going forward.

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

After been left without gas following a…

After been left without gas following a smart meter install by British Gas, Marshall & McCourt reponded to my weekend email enquiry before 8am the following Monday and had an engineer out to me within the hour of that reply. The engineer was thorough, courteous and got me back up and running within and hour and 30 mins. Im really impressed how a stressful situation was resolved so quickly and efficiently by Marshall & McCourt.
Thank you!

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Thumbs-up

Worcester boiler sprung a water leak. Rang M& Mc 8am next morning, phone picked up quickly, plumber organised for 2 hrs later. Pleasant plumber arrived on time, fixed problem with replacement part. Took about 1hr 40 mins in total as he had to go & get the part. Cost was 1 hrs labour & part.
I'm a v happy customer. Heartily recommend M & Mc

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service as usual, fault traced and repaired within a couple of days, good communication throughout, no hesitation in recommending 👍

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Air source heat pump installation

Marshall and McCourt installed our new air source pump, with associated hot water tank and control systems and completely new radiators and pipework in 4 days. The customer service throughout the evaluation process as well as the installation was first class, with someone always available to answer any questions and a phone system that always gets answered without long holds (very unusual nowadays). This is a big investment for any household and the practical expertise of the individuals involved in deciding the precise configuration suitable for our house gave us great confidence that if we went ahead, it would indeed work for a house that by its very nature (solid single brick walls etc) suffers from fairly high heat losses. After one day of running in very cold windy weather we knew that
we were not going to struggle with keeping our house and water supply hot enough. The team provided for the actual installation worked to a high standard, were very easy to get on with and cleaned up immediately after every piece of work to ensure disruption was kept to a minimum. They also responded immediately to a few minor questions that I had after the first few days of running. To complete the customer service Marshall and McCourt even take you through the entire RHI grant application process to ensure there are no problems with this last vital step. The coordination between all parts of the team from sales to engineering, reception, payments and accounts and installers was excellent throughout and I would not hesitate to recommend Marshall and McCourt to anyone considering this type of project.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Airsource Heat Pump Cascade Installation

We recently had an Airsource Heat Pump cascade system installed by Marshall and McCourt.

The installation team were fantastic. They were friendly, polite and took great care not to damage our walls, carpets or doors during the radiator installation. They even went out of their way to avoid soldering over our new carpets.

We did have a couple of post installation issues, but they were quick to address and resolve them which is all you can ask for. I can't recommend them enough.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

ASHP, UFH and Solar PV

Marshall & McCourt provided a Solar PV array with SolarEdge technology and a 7KW LG Chem battery as part of phase 1. During the summer months the PV exceeded our expectations. Phase 2 involved fitting retrospective underfloor heating to the upstairs and a combination of retrospective and screeded underfloor heating on the existing ground floor and new extension.

Any issues were resolved promptly. Engineers were competent, knowledgeable and able to communicate functionality of the system.

I would recommend Marshall and McCourt to anyone considering renewable energy systems.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Had a replacement combination boiler…

Had a replacement combination boiler fitted from Marshall and McCourt. We are very pleased with it, and the whole process from survey to installation was excellent. Special thanks to Carly who replied to any questions we had promptly. Lee who did the survey arranged exactly what we wanted (had boiler moved into attic) Chris and his colleague who fitted the boiler did a fantastic job couldn't recommend Marshall and McCourt enough Thanks so much

Kind regards

Lynn & Chris Clark

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

Our problem was with our old solar system. We received excellent service both from the office staff and the technicians. The first appointment was cancelled but we were given plenty of notice and the engineers arrived promptly at the second occasion. They were polite, courteous, and professional. We will use them again.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

We have worked with Marshall and…

We have worked with Marshall and McCourt from the supply and installation of our biomass boiler to ongoing maintenance and upkeep and have always found the service efficient and professional. Northdale Horticulture.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Professional workmanship and excellent customer care.

Marshall and McCourt have provided a very professional, skilled and high quality service over the last 8 years. They take customer care very seriously. This is definitely not always the case with building/household maintenance providers!! I fully recommend them as I have to personal friends.

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Regular Returning Customer

I have been using Marshall & McCourt for over five years both for business and personal use, they have always been quick to respond and professional.
I have never had any issues with any repair/replacement they have supplied.
Lauren is lovely, a pleasure to deal with

May 17, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look