Martha Brook Reviews 1,708

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The lovely letter exchange was brilliant. I not only enjoyed receiving a really lovely letter, I enjoyed writing my one too. It was a nice moment away from tech and to actually think about communica... See more

Rated 5 out of 5 stars

Martha ran a session on growing on Instagram. What an evening! I'm not the huge fan of online events, but Martha made the event extremely engaging. A natural story teller, she was honest about the ha... See more

Rated 5 out of 5 stars

Absolutely incredible customer service. I’d been chatting on WhatsApp for a few days last week to organise a last minute custom guest book for an event. The package arrived on time & was so gorgeous... See more

Company details

  1. Stationery Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Pen Store
  5. Stationery Manufacturer
  6. Stationery Wholesaler

Written by the company

The home of delightfully individual stationery to uplift, inspire and empower. Worldwide shipping. Fast delivery. Shop online today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic Collection of Stationery

Fantastic Collection of Stationery, so beautifully crafted I have purchased a variety of items and have been delighted EVERY time.
Easy to use website, gorgeous personalisation options lovely packaging fault free checkout fast delivery.
Would 100% recommend and continue to order.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, and the package arrived so fast!. Everything arrived in perfect condition,,

The stationery advent calendar is as beautiful as always.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I ordered 10 personalised notebooks for a corporate order and Chris was great. The products have come down in a speedy manner and are top quality. I am so pleased I have found Marth Brook and will definately be ordering again.

September 27, 2024
Unprompted review
Rated 2 out of 5 stars

A very underwhelming Advent Calendar

As someone who had their very own (tiny) small business, it’s not something I do lightly, leaving reviews that aren’t positive, but, the advent calendar was a massive disappointment and I’ll explain why.

The artwork and design on the box and on less than a handful of the items inside is lovely and that’s what made me want the calendar. The marketing and photography is the other thing that sold it to me. Beyond that, the calendar is disappointing.

Not just the items inside, I understand, not every item can be amazing. For example, the pens are great, the little notebook is lovely, the bigger pad of sticky notes (with the woodland design on) are sweet. The majority of the other items are stuff you can find for pennies from the likes of Temu, AliExpress etc. which is not what I would have expected at all from this.

The quality of some of the items are questionable. For example the pack of sticky tabs, the paper is poor quality and mine arrives with the first couple of ones scrunched up. Not a massive deal, but not what you expect from a £100+ product.

A lot of the items are stuff you can’t even use yourself, they’re to give to someone, which I know is what we do with some stationery, but getting postcards one day, Christmas cards the next, then note cards is excessive. This brings me onto another issue, you get gift tags for one day - another product that was quite underwhelming, but, I find it cheeky to provide gift tags one day, with no string or anything to attach them, then receive some ribbon another day.

The corner bookmark that is a star and has your personalisation on seems like an okay product. You look closer at it and your personalisation isn’t even centred. Feels very rushed. The acrylic star tree decoration, which has probably been bought in bulk for a couple of quid, with your name added on… come on? For someone who has such good designs on their own products/packaging, I can tell, this is not the sort of decoration you would have on your tree and is not the sort of decoration the majority of your customers would want. It feels cheap and like one of those things you see many people flogging at Christmas time.

Overall, I’m just utterly disappointed that I’ve paid for this, I’m even more upset I have to leave an honest review - which I wasn’t going to do, but, in case these come out again next year, I want to let people know of my experience.

The box it comes in, isn’t even sturdy, so not like you can keep that to reuse, it’s a very thick paper at best, a thin card - the design is beautiful though.

Please take my feedback on board and use your beautiful designs more on the products inside the calendar and think about what you’re going to include.

Out of the 4 different sticky notes, only two are decent, the other two are basic, cheap sticky notes you can get for pennies. 3 different types of clips, with no real design on them, is pointless, these can be picked up in The Range for a quid or something. The acrylic star decoration is just a big let down all together. The paper mushroom is a bit deceiving - your marketing shows a beautiful mushroom decoration. The ribbon for one day is an insult.

Can’t fault the customer service as I did ask for this early due to leaving the country for a few months and they got it out to me, but the product on a whole is just not what I was expecting at all.

To end, I would like to say, the two pens, the little notebook (although, I think most people would have preferred lined paper), the compact 2025 calendar, pen holder and the woodland bookmark are the lovely, but worth £100+ absolutely not.

September 28, 2024
Unprompted review
Martha Brook logo

Reply from Martha Brook

Hi Samantha,

Thank you for your review. As per your request, we endeavoured to get your order out to you before we typically ship the advent calendars, and due to their nature of being opened in December, were surprised to hear you opened it all on one day in October.

We take great pride in the advent calendar, which is lovingly made over six months and assembled by hand from our West London studio. The price reflects the extensive amount of time it takes our team to design the lid of the advent calendar, the individual boxes inside as well as the 24 pieces you will find inside, not forgetting the time it also takes our team to make and assemble each item, each box and each advent calendar by hand here in the UK. We go to great lengths to make sure every day is different and all the stationery items included match with each day thought through to arrive at the perfect time in December.

Many customers return year after year as they love it so much and are thrilled with the contents so we're sorry to hear you weren't fully delighted with yours. We know our customers adore the packaging so much, and find plenty of ways to reuse theirs year after year so this was also particularly surprising to us.

As a fellow small business, we're sure you can understand that we don't take public reviews such as this lightly and are always happy to resolve any concerns regarding a product should they arise, so we're sorry to not have heard directly from you in order to have had the opportunity to do so.

We're more than happy to take all feedback on board and if you have any ideas of how we can improve, please do drop us an email to hello@marthabrook.com.

Best wishes,
Christie at Martha Brook

Rated 5 out of 5 stars

Amazing

I had a diary bought for me by a friend years ago and I’ve went on to buy one every year now for myself I love the design and how it lays out the year ahead.

September 17, 2024
Rated 5 out of 5 stars

Exceptional !

Exceptional !
Am absolutely delighted with the notebook and am sure “ Tö “ to whom I am giving it will be too (her name spelt correctly !)
Thank you

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

Customer service was excellent. Product was an excellent quality and beautifully presented in a presentation box. I bought the book as a gift and the recipient loved it. Would definitely use the company again.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing and cover with lettering…

Disappointing and cover with lettering a bit tacky. The planner went from 9m to 3 m and unlike BRIDES - downloadable check list- there was way too long a gap
Initially I had thought some pages missing but no when I asked that I got a plain no. Not the best customer service. One for the recycling bin me thinks. The website pictures do not specify the sparcity of time lines. The whole purpose of a planner is surely just that to help one PLAN - 3m gaps between dates too long.

Buyer beware

August 26, 2024
Unprompted review
Martha Brook logo

Reply from Martha Brook

Hi Mary, thank you for your review. Unfortunately we cannot locate your order and do not offer a downloadable checklist. Please can you email us at hello@marthabrook.com with your order number and the email you placed your order with so we can look into this further?

Thanks,
Christie at Martha Brook

Rated 5 out of 5 stars

Excellent service and product

Ordered a beautiful individualised remembrance book at midnight Thursday night and it arrived Saturday morning. Excellent quality and speedy service. Can't fault it.

July 19, 2024
Rated 5 out of 5 stars

Just lovely!

Thrilled to receive my travel journal so promptly. It is gorgeous and will be put to extremely good use for my forthcoming trip to Beijing and Japan with my son. The paper is a lovely weight and the journal seems very sturdy indeed.

July 19, 2024
Rated 5 out of 5 stars

Love these items.

Love these items.
I first received a gift box with glasses case, notebook and desk pad with pen from a colleague and loved it. I just ordered some refills and and new desk pad for work.
Very happy with all the items

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with the recipe book

Delighted with the recipe book, exactly as described. Was a gift for my son's partner and she loved. Excellent customer service and kept well informed of my order progress. Would definitely order again from this supplier

June 29, 2024
Unprompted review

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