Martz Group Reviews 2,313

Cynthia at the Scranton location cost my mother $200 in Lyft costs because she chose to be untrustworthy. One of my mother's travel bags was left on the bus coming from Philadelphia to Allentown, due to the bus driver detaching her two travel bags. A nice gentleman at the Scranton location named Mike retrieved her bag and put it away. He left detailed instructions for Cynthia to put the travel bag on the first bus the next morning, heading out of their location and to Allentown. My mother and I were to meet the bus and grab the bag. He also asked that Cynthia give us a call to let us know that the bag was on the bus and heading to the Allentown location. When we did not receive a call from Cynthia, we called her regarding the bag. As soon as my mother told her who she was, Cynthia disconnected the call. When we called back, Cynthia claimed that there was an issue with the phone and commenced to lie about why she didn't put the travel bag on the bus. She claimed to not know what was going on even after reading the instructions that were left for her by Mike. She claimed to have plans on calling but never called. She claimed to be in the middle of figuring out what she needed to do. She told my mother that she had to wait until the next day to get her bag. Cynthia clearly tried to hold the bag at her location an additional day. I'm sure she had plans on going through the bag and stealing something because she went out of her way to ensure the bag did get on the bus. We had to take a Lyft an hour away to get the travel bag. This company is horrible, so Cynthia will likely not be reprimanded for her shady behavior.

Their bus got stuck at night when i asked them to help me get another transport to complete my journey they were very unfriendly

This bus service is very expensive for consistently late buses and a terrible customer experience. Every time I have tried to take a bus back to NYC from PA this year, the bus has been 45-90 minutes late. Or, a bus arrives that doesn't have enough seats for everyone in line. How can this be the case when we are buying TICKETED seats for buses on a TIMED schedule? Martz should be able to provide adequate buses knowing the amount of passengers who are onboard. There is no way consistently late service should cost $51 per trip for a 90 minute bus ride. It's criminal.

Not a fan of the air quality in the bus. Was 80 today outside and for the entire commute; the outdoor temp dropped to 70 in nightfall yet the bus remained the same 79 inside with stagnant air. I looked around and saw that everyone else was SWEATING while it was cool outside.

Complained to the driver about her driving and she cursed at me ,we had words and they banned me from that bus route, now I have to come later hone because I complained, 30 years taking that bus and that's how they apriciate you, customer service at your disservice, instead of changing her route the ban me, unbelievable, terrible company

2/1/24- the bus driver refused to put on any type of air. There was no air blowing from the top, foot, or sides of the bus. No air circulation what so ever. I asked the bus driver twice to put the air on and his response was someone will complain. LIAR! This bus driver is a mean person. Complaining to the coward administration doesn't do any good.

08/22 (620 bus MD to DC/8:12AM)- Black female bus driver with dreads was very rude and unprofessional. Also tending to personal calls during the trip, which a total safety issue(s), in and of itself. To start with she spilled her coffee on me (no big deal), and when I simply inquired as to whether she had a napkin, she rudely replied "you can have a seat, thank you", totally dismissing the mishap caused by her carelessness. Not sure what her issue(s) is but I let her know I'm not the source. It's obvious Martz hires practically anyone who can fill the position, without being stereotypical, it's fair to suggest this driver looked a female version of Lil Wayne and lacked any type of etiquette. Bad morning(s) are a real thing and I get it, but when your bad day spills over into someone else's day, and make it not so good (in the moment), that's not a good look. I would like to see (may already exist) Martz have their hired/potential employee(s) attend a training centered around client service/support. I mean let's be honest, as a bus driver you're a servant, and I get how the term can be potentially off-putting for many, the point is, if you can do seomthing better, then do it..! This bus driver was clearly doing the best she could to do what it was she was hired to do, but just hiring someone just so they have employment and are perhaps off "the streets" is not the be-all-end-all solution to Martz's enployment strategy. I'll provide 2 stars because I truly do appreciate being able to rely on Martz, as a service, to get me to from throughout the week, but customer service is everything and some of Martz employees clearly feel they're above that concept.

On Monday July 10, 2023, 6:30 scheduled bus have no air conditioning for our daily commuters. We are summon to pay your costly bus rates. We definitely expect highest quality of service. You should reimburse the commuters their funds. Also conduct better maintenance services for your bus. This is unacceptable service and Martz needs to be ashamed to provide unacceptable service. Would you put your family on hot bus and make them suffer? I don't think so. You need to make better decisions and improve your service.

Never on time from NYC - and always packed - should have more buses and on time leaving - they should take notes from Hampton Jitney (cheaper, more comfortable buses, water offered on the bus etc)-

Dear whoever is on charge of scheduling, can you please reevaluate your bus schedule leaving NewYork City and heading to the Poconos in Pa. Your nightly bus schedule leaving NYC is crushing! 7pm, 8:30pm and 11:30pm is just too little! Would you reconsider an hourly schedule, to accommodate all the commuters who use your service.

I got the wrong product and I want to return it....but i am not able to do it...cheap quality and wrong size

This really stinks, Martz raising prices again 1.5%, and before end of the year prices for tickets I bet are going to go up higher again. What you need is competition and I wish that would happended. I think your are using the excuse of Covid and Gas prices as an excuse to raise prices. Prices when up around 2 months ago and now in 2 weeks again.

The service could be better. The price went up twice, a total over 11% within ill say 8 months. A 40 ticket package is just about $700 now and adds technology fees. Even when i brought tickets together for me and my husband, I still got charged 4 bucks for each person for technology fees which is crazy because im not buying the tickets in separate transactions.. The schedule has been cut down since covid which was understandabke but not much put back when so many of us have returned to work. Sardines in a bus. The buses are dirty alot of times. I understand multiple trips are being made but why do I have to walk into my seat with dirt over the floor. The internet on the buses do not be working at all and its been like this for a while. I noticed alot of regulars leaving martz and I understand why. It could be better especially for the prices they are charging.

I'm not a customer but i was almost side swiped from one of your buses (#N1653) today, 04/06/2022 at around 4:15pm while on Indian head Highway, in Oxon Hill, MD.
Your driver was in the middle lane and i was in the left lane. He just came in my lane like i wasn't even there. i had to stop my car or else the bus would have hit the front of my car and pushed me into the wall. He then drove up the new ramp on Indian Head.
Your driver should keep in mind that there's other vehicles on the road and can't just jump into other lanes when even they feel like it.

I was looking to buy my commuter tickets like I always do and apparently the pieces are going up again. For the 44 trips it’s $700. How are we suppose to pay for this when the price just increased a little over a year ago which was right before I started riding the bus. Martz you are charging way to much for service that has not changed and why do you charge a service fee when you buy your tickets online. I’m not using a teller so I’m doing the service. This has got to stop.

Got the 7:50 am bus from Allentown to Philly like I’ve done for the past 3 years
Saturday Jan 22nd after a stop in Quakertown I noticed we were going back to Allentown. The driver assured me we were on the way to Philly. It took the dispatcher to tell him he was going the wrong way. Missed my connection because of this. I don’t think it’s too much for a regular paying customer to expect your drivers to know where the hell they’re going.

I brought a ticket for today the bus supposed to leave at 7pm. I checking boarding pass it says bus left 630 pass no longer valid. I need to be refunded my money.

First time I had to take a bus from Orlando to Tampa from my Amtrak train, I will never do that again, the driver in my opinion was reckless, not sure about Florida but in most states vehicles cannot run a third lane being that size, doing 65 in a 45 speed area with traffic lights is uncalled for, got annoyed with an SUV blew the airhorn for at least 10 seconds straight then got next to the SUV and stared him down while not watching the road, approaching offramp’s way too fast, and last but not least cutting his nails at a traffic light which he tried to hide but I saw the reflection in the windshield. I’m a commercial driver for 30 years and I was ready to tell him to slow down or let me off

Particular drivers from port authority have the habit of speeding ! It's ashamed and dangerous . There's on guy that drives so fast we have to hold on. It's crazy on how martz owners don't review or record a drivers speeding . I've been there where customers have to to scream at the driver. Not safe at all. And the amount of the tickets you should do better °°