While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is the second mattress I have purchased from Masasleep and the service from start to finish is second to none. We were renovating bedrooms so asked for a specific date for delivery to tie in with... See more

Rated 5 out of 5 stars

Bought a 4050 hybrid medium soft king mattress. Absolutely brilliant, support very good with really good comfort when initially laying on the mattress. Came delivered flat not rolled, have to say it i... See more

Rated 5 out of 5 stars

Gone are the days of sleepless nights! Purchased the Comfort Elite medium-soft from MASA Sleep and is a dream come true. It is so supportive cradling me providing support and eliminating all my aches... See more

Rated 5 out of 5 stars

Reading the advice on choosing a mattress and having a question answered. Receiving a phone call to arrange delivery as I couldn't be in on the day offered. Would recommend Masa Sleep, good advice a... See more

Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Manufacturer of luxury handcrafted mattresses offering tailored comfort to suit your needs. All of our mattresses are adaptable, hypoallergenic, temperature regulated, responsive, supportive, enhanced pressure relief & highly body contouring. Constructed from several hypoallergenic natural & synthetic materials sourced and manufactured in the UK. Latest innovations in hybrid construction technology incorporated. Two man free delivery to room of your choice up to the first floor.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding sleep quality and service

I recently purchased the Aura Refresh 4500 mattress, and it has transformed my sleep experience. The mattress is a true game changer and I couldn’t be happier with the quality and comfort especially at such a reasonable price.

The service received from Masa Sleep was outstanding being kept informed throughout and were very helpful in answering my questions along with their sleep guides which were very informative on their website. Highly recommend.

September 25, 2023
Rated 5 out of 5 stars

Excellent Service and Great Company

I had an excellent experience with MASA Sleep, and I must say their customer service and mattress are top notch. I was unsure which mattress to purchase but very happy with the origins lux prestige. Very comfortable and supportive mattress, would highly recommend.

September 20, 2023
Rated 5 out of 5 stars

Great mattress and service

I was looking for a comfortable supportive hybrid mattress and which was well constructed and not rolled at an affordable price point and I came across MASA Sleep. Their website was really informative making it easy to choose the comfort level which suited me looking at their guides. Their customer service was excellent throughout and they arranged delivery which suited when I contacted them without fuss. Highly recommend

August 30, 2023
Rated 5 out of 5 stars

Great customer service and experience…

Great customer service and experience from start to finish. I can’t praise MASA Sleep enough for both their service and product. I was unsure which mattress would best suit me and given it was my first online mattress purchase I was a little apprehensive although I need not have worried. I spoke to Dean from customer service who was very helpful providing me with all the information in helping me choose the right mattress and can honestly say I am so pleased with it. It was delivered sooner than expected and I was kept well informed through, highly recommend.

August 22, 2023
Rated 5 out of 5 stars

Excellent Service

Excellent customer service and mattress from MASA Sleep from start to finish. Purchased the Comfort Elite Air mattress, great quality product and so comfortable. Aches are now a thing of the past.

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Was a bit unsure but went ahead with…

Was a bit unsure but went ahead with the Aura 4500, slept quite well on this. Expected it to be harder than it was, but after the first night it just gets more and morecomfy. Surprisingly happy with this! Would definetley recommend

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a double Aura Refresh 4500…

Purchased a double Aura Refresh 4500 mattress for my sons bed. Superb communication, quality product made with great craftsmanship, manufactured and delivered within time for a very good price.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

I bought my king size mattress a month…

I bought my king size mattress a month ago from MASA Sleep. It's amazing, the mattress is so comfortable that I have gone from being up in the night with aches and pains to sleeping restfully throughout the whole night.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Bought the Comfort Elite medium soft 3…

Bought the Comfort Elite medium soft 3 weeks ago. Absolutely chuffed with purchase brilliant mattress best nights sleep. It is well made and filled meaning it is deep and heavy. Will definitely purchase another couple for daughter. Delivery was perfect with plenty of notification and within time.

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, do not respond when things go wrong despite several emails and letters.

July 21, 2022
Unprompted review
MASA Sleep logo

Reply from MASA Sleep

Hi despite numerous requests to get in touch we have had no contact. I cannot find any order on our system with the details provided.

Rated 1 out of 5 stars

No contact information for exercising your legal warranty

When you purchase one of their mattresses via ebay etc and things go wrong within a year, you can not use your legal years warranty. There is no way of contacting this Company and the sellers refuse to reply. So I would never purchase from them again and would advise anyone to think before purchasing...Your statutory legal warranty is there for a reason to protect you... No good if you can not contact a seller or manufacturer to exercise this legal right!!....

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great mattresses and great service

Great mattresses and great service, what more can i say. Purchased two mattresses one for me and the other for my mum we are both really happy with them. Great quality and so comfortable, would use them again in a heartbeat.

Keep up the great service 10/10.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

I was looking at replacing my old coil…

I was looking at replacing my old coil sprung mattress which I share with the better half. I wanted to replace it with one which would isolate the movement of the other person as not to have a disturbed night sleep. I ruled out pure foam mattresses as I much prefer the support provided by a sprung mattress without the sinking feeling but wanted the advantages of both.

Having looked online for a few days I happened to come across a hybrid memory foam pocket sprung by MASA Sleep, it seemed to have everything I was looking for but best of all at a great price.

I ordered the mattress and the experience from start to finish was hassle free and great. The mattress provides great support and best of all I no longer feel my other half when she’s tossing and turning, so I wake up feeling refreshed.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

The best mattress ever.

The best mattress ever.

I can honestly say this is the best mattress ever for the price. I purchased a king size mattress with both pocket springs and body contouring foam. From the first night sleeping on it I had the best sleep in a long time, woke up feeling relaxed and refreshed. The mattress is so supportive all the way to the edge and I no longer roll off unlike my previous mattress.

Dealing with Masa Sleep was a pleaseure, with great service and communications. Delivery was fast and effertless with a two man delivery dropping off the mattress. Good job it was a two man team as it is a quality heavy mattress which I would have struggled with alone.

Highly recommend you try them for yourselves.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased a king size mattress on…

Purchased a king size mattress on recommendation from from family. I can honestly say this is by far the best mattress I have owned. Perfect blend of comfort and support and most of all at less than half the price of quality mattress as the usual stores.

Great customer service and execellent company made the transcation hassle free.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Dealt with Steve the customer sales…

Dealt with Steve the customer sales advisor. He was very knowledgable and friendly putting me at ease answering all my questions. He gave me the confidence to make a mattress purchase online for the first time. I have to say I wish I had done it sooner and I’m very pleased with my new purchase. The mattress is so conformable.

November 15, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look