From first contact made with Jay his service was faultless. He also put himself out, so my husband could come back the same day after work, working out of hours. This was above and beyond service with... See more
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Jay really is a breath of fresh air in that he does what you would hope and expect an Estate Agent to do. He takes the effort to actually sell your property. He doesn’t just list it and sit back doing... See more
Jay has been fantastic throughout the selling process. He’s been present at all viewings and taken a lot of stress away. Highly recommend Jay and his team, they’re a pleasure to work with. 10/10.... See more
So far so good. Jay has been a breath of fresh air. Having just terminated the contract with another agent (let’s call them Ignorant & Incompetent Ltd) who failed to sell the property in 6 months I... See more
Company details
Written by the company
Providing exceptional service, delivering outstanding results. With over 26 years property experience, this is a family run business built on traditions, values and integrity. We’ll help you find your dream home in a stress-free way. We eagerly anticipate the opportunity to guide you through one of life’s most significant decisions, whether you’re stepping into homeownership for the first time or bidding farewell to the home where your family flourished. Rest assured, we will be by your side at every step, ensuring the journey is as painless as possible. Let’s make your housing dreams a reality.
Contact info
United Kingdom
- masonsresidential.co.uk
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Fantastic personalised service from a…
Fantastic personalised service from a very knowledgeable and experienced professional, we cannot rate Jay Mason highly enough and would have no issues recommending Mason Residential to family or friends to use.

Reply from Masonsresidential
Brilliant service
Dealing with Masons has been an absolute pleasure. Jay has been prompt, and available for all queries. Always on top of things and pays attention to details. On top of that, he managed to find me a buyer for the property within one day. I think that says it all. I am already recommending him to fellow landlords. I will definitely be using them again.

Reply from Masonsresidential
Excellent service
Excellent service. Trust-worthy, consistent and honest. Jay took a genuine interest in our circumstances. I completely felt at ease with Jay. I would recommend without hesitation.

Reply from Masonsresidential
Faultless communication and attention…
Faultless communication and attention to detail, understanding the requirements of the client, regardless of whether you’re a purchaser or a vendor of which I have experienced on several occasions over the course of many years of association.
With outstanding success rates

Reply from Masonsresidential
Excellent service
Excellent service, very professional would most certainly recommend

Reply from Masonsresidential
A refreshing professional company!
Jay of Mason Residential provided exceptional support throughout the selling process. Their expertise and professional guidance made a real difference, offering valuable advice on property improvements to enhance appeal and marketability. Their attention to detail and proactive approach ensured a smooth experience, making the entire process far less stressful. Highly recommend their services for anyone looking for knowledgeable and reliable property assistance.

Reply from Masonsresidential
Great estate agent and valuer new his…
Great estate agent and valuer new his stuff. Definitely would use again. Always able to get hold of him. Well worth a call if you are looking to buy or sell.

Reply from Masonsresidential
Estimated flat value.
Jay came over to give me an Estimated value for my flat. He was very thorough and made the experience stress free.

Reply from Masonsresidential
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