Massage Chair Deals Reviews 

57
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Overall, it’s a decent chair, but not worth the $9,900 price tag. I expected a lot more, especially from the “AI body scan,” which isn’t very accurate or impressive. The calf and foot massage i... See more

Rated 5 out of 5 stars

I didn't want to go look at models all day especially since the choices are minimal here. My wife wisely said it was up to me to find what i want. This place had great options in multiple price rang... See more

Company replied

Rated 5 out of 5 stars

I went into this experience knowing very little about massage chairs and had no idea about all the technology available. Their team was instrumental in helping me figure out exactly what I should be... See more

Company replied

Rated 5 out of 5 stars

Delivery was as expected. I assembled without any problem. Easy to use, straight forward massage choice and adjustments. Doesn’t take up much floor space, nice look, comfortable. Have had it about 3... See more

Company replied

Company details

  1. Massage Supply Store

Written by the company

Our passion is to making the lives of our customers better with health and wellness products, including massage chairs. We carry a wide range of models from different brands and at all price points. Our goal is to help you relax, relieve stress and maximize the quality of your life every day!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

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4.5

All reviews

(57)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth every penny

My first chair took awhile to come due to Christmas holiday and then New Year's . Unfortunately it did not fully operate and I had a busted hose for air bags. Called to get help. Got a man named Mike who was excellent and very concerned for a quick repair. Osaki decided since the footrest would not operate, they would have to replace the entire chair. My new chair finally came with white glove setup yesterday. Poor Mike worked diligently back and fourth with Osaki for weeks. He got it all resolved. A big 10+ for Mike at massagechairs.com. His response each and every time was stellar. They've got a great employee. I've had chair massage 6 times since yesterday. Just waiting on pick up for the broken chair.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

We just purchased our second Osaki…

We just purchased our second Osaki Massage chair from Massage Chair Deals and could not be happier. The experience with Massage Chair Deals was top notch. They were readily available whenever I called with a question and had very knowledgeable and friendly agents. They were not "reading from a script" and were eager to help. The delivery was on the promised date and the setup crew were very professional. Highly recommended.
As far as the massage chair itself, we bought the Amamedic Hilux chair for our Florida home and are very happy. It is an updated version of the one we have at home so we were very familiar with the easy to use controls. We have had our other chair for 4 years and it works flawlessly. The chair is solid and the mechanism provides a complete and thorough massage. The adjustable controls allow my wife and I to customize our time in the chair.
Overally I love the chair and could not be happier with the experience with Massage Chair Deals.

February 8, 2024
Unprompted review
Rated 4 out of 5 stars

I love my chair, and massagechairdeals.com

I purchased my chair on January 21 and received notification that it was being shipped. Metropolitan warehouse has cancelled and rescheduled delivery multiple times with a delivery date for the week of March 18th and I still do not have my massage chair. Mike At Massage chair deals has been wonderful trying to get the chair to me sooner. After much effort from Mike for sales support person. I received my chair on March 15 and it is amazing. Mike reached out to Metropolitan multiple times insisting I get my chair as soon as possible. He also sent a wonderful gift apologizing for the delay by Metropolitan warehouse. If you’re looking for wonderful staff and support when purchasing a massage chair I would highly recommend massagchairdeals.com

February 15, 2024
Unprompted review
Massage Chair Deals logo

Reply from Massage Chair Deals

Lynnann, we sincerely apologize for the delay in delivering your chair. Your experience falls short of the standards we expect from both our shipping partners and ourselves as a company. We have taken steps to enhance our collaboration with the involved shipper to prevent such occurrences in the future.

Your chair was sourced from multiple facilities due to low stock following the holidays, and the delay was exacerbated by the carrier's limited coverage in your rural area.

Upon learning of the issue, one of our specialists established communication with you and exerted considerable effort to rush the delivery. We are grateful that you took the time to update your review to reflect this.

We hope you've been enjoying your well-deserved relaxation since your massage chair arrived several weeks ago. Should you have any questions, please feel free to reach out to us anytime. We are always happy to assist.

Rated 5 out of 5 stars

Great Chair

We love the chair. It takes a little time to learn all the options. We are still learning. Call customer service (or even chat online) anytime and they will walk you through it. Customer Service was the best!!!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Believe the Hype

Everything about working with these guys was fantastic. The response time. The professionalism. The product knowledge. The service. 5 Stars for every possible category! The chair is amazing. I'm loving it every day! Ever since I started using the chair, I'm feeling better, physically and mentally. I'm sleeping better. I have more energy. It's been such a positive addition to my life.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Just received my Osaki Pro-Paragon…

Just received my Osaki Pro-Paragon chair today. Had a great experience with Tyler H. from my initial contact to delivery and setup. All of my questions were answered and happy with my purchase!

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

FABULOUS MASSAGE CHAIR FOR SHORT PEOPLE

I have been researching massage chairs off and on for 6 months and even demo'd approximately 10 different models in a showroom in Cleveland, OH. I am extremely short, 4' 10" and I found most chairs, despite their custom measuring beforehand, would bruise the back of my head because the roller went up too high. Also, other aspects of the chair didn't fit including my feet not reaching the footrest and my hands not reaching their proper position.

After months of searching, it became clear that it was going to be difficult or impossible to buy a massage chair that would work for my height. Then I ran across this website and it offered to help with answering questions, so I decided to call. I think I spent over an hour on the phone the first time I called. By then, I knew all about the features and what I wanted in a chair, but I wanted it to FIT. The guy(I think it was Mike) explained all the features to me, answered my questions then offered to see if he could find any manufacture that actually lists 4 10 as a minimum height requirement in their official specification. Once he reviewed my requirements with me, he suggested the Kyota M673.

I'm spending this much time describing this interaction because I subsequently spoke to the same guy on three different occasions before I convinced myself that I could buy this chair, sight unseen and having never sat in it.

When it was delivered, the driver was unbelievably helpful. I was really worried how I was going to get this 300lb chair into my house. I know they say curbside delivery but this driver unloaded it, walked it up my driveway, got it through the door and unpacked it near where it was to sit. And, it took him all of about 7 minutes. I would have spent hours doing that myself so Kudos to ABB I think it was and a great driver!

Now about the chair: First time I sat in it, my legs were still short but if I raise the footrest to the top position, my feet just barely do touch the bottom of the footrest. My hands reach the hand support but I'm technically probably an inch or so shorter than ideal BUT the chair still works for me....Fabulously!

Some people complained about the controller, I love the controller. Only thing that would make it better is a pause button and lighted buttons when the room is dark. It has a good number of automatic programs which I have all tried. This chair changed my posture and stopped repetitive migraine headaches after 1 week. Word of warning, this chair is not for the faint of heart.....start out on an easier program, NOT the Sports Recovery program....that one is pretty aggressive. Working Relief is a good introductory program I let my friends try first.

Once you master the different automatic programs, dive into the manual features. There really isn't any ailment you cant hit with the manual feature. I'm an older athlete that plays a number of sports and activities every day, and it has done remarkable things in facilitating a more rapid recovery after long (bike) rides, hikes and tennis. I was even prone to tennis elbow after catching a lot of fish, but I've noticed that sitting in the chair after fishing releves the pressure in my forearm and wrist .

All in all, I'm in love with this chair and I bought it at a reasonable price for what all it does. The airbag stuff I didn't think I would be interested in, but that too adds a dimension to the massages that I believe is beneficial.

I forgot to mention the foot rollers. OMG, I couldn't take it at first but now regularly using the chair with the foot rollers has kept my feet from having typical long court time issues and sensitivities. My feet are healthier than they have been in a long time just because of so much overuse without any real treatment.

In summary, here are the list of sports I regularly play that I believe this chair helps to speed recovery and promote improved performance:
Cycling, Tennis, Pickleball, Fly Fishing, Hiking, Golf, Mountain Biking, Kayaking, and Swimming.

There are two things I wish this chair had as features:
1) Calf rollers - somehow I thought this had rollers but it does not, only an air bag
2) Rollers along the sides of your shoulders and arms - I think if it had these features, I wouldn't need to still see a massage therapist.

Overall, fantastic chair for the money and the people I dealt with over the phone were exceptional.

Nice to see there is a company out there that still values customer support and technical expertise. I called their technical support line after receiving my chair and I spent another hour on the phone with that guy going over the electrical specs and how the fuses work, in addition to some basic how to questions.

Great chair.....Hope they get it in again!!!!

May 10, 2022
Rated 5 out of 5 stars

Mike the representative was so helpful…

Mike the representative was so helpful and knowledgeable he helped me and my family tremendously and I will continuously come to this come to this company and I will always refer others and family members to this company just because of Mike that is how good of a representative he is.

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Tyler was very informative and helped me to ensure I got the best one for the best price. He also helped me to ensure the best plan that fits my financial status was achieved.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Our new Kyota E330 massage chair is just what I wanted. Thank you Mike for all of your help!

Our new massage chair is a great addition and Mike was a wonderful help in helping me find the best chair at an affordable price. It not only had similar features to my old chair but also has several up grades I am currently enjoying, i.e, I love having the foot rollers, heat function and it it great not needing to worry about it reclining into our wall like often happened with our old chair.My husband, who rarely used the older chair is really enjoying this chair too.
The chair was ordered right before Thanksgiving and with the holidays delivery took much longer than expected. Mike was there at each step of the way checking on the progress of delivery and informing me.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

The Admiral massage chair is amazingly…

The Admiral massage chair is amazingly welcome in this house. Customer service is top-notch and they have answered every question I had successfully. I received an excellent chair and I know if I have any concerns in the future that I can reach out to Mike and receive awesome care.
Go ahead and get yourself one! The size is phenomenal, attractive in color and design and quiet!

January 2, 2022
Rated 5 out of 5 stars

Great chair and company

This chair is the real deal. It met my expectations and then some in all areas that matter. The delivery was prompt and Massagechairdeals kept me informed of its status. I would recommend.

September 26, 2021
Unprompted review
Rated 5 out of 5 stars

Good customer support

I recently purchased a massage chair from Mike at this company. He helped a ton find the right model and I went with the Osaki Admiral. The massage chair was ordered with "white glove delivery." I was warned ahead of time there would be a longer lead time as apparently many of the third party local installers are quite short staffed right now.

The white glove installer received the item and they called about a week later to set up a delivery but they never showed up during their delivery window. I called MCD customer service and Keith (?) went out of his way to get in touch with someone from the local installer after business hours. It turns out their truck broke down. Bummer but I would have appreciated a heads up call from the installer. Keith went out of his way to help reschedule delivery for a few days later. They showed up on 9/17 and were professional but the install was not nearly as difficult as expected. Had I known, I would have just went with the standard shipping to receive it sooner. If you have help bringing in a 300ish lb chair, the install is not hard. Lesson learned.

MCD was great through the selection process to intervening to help during the delivery delay to the post-sale support. Most importantly they recommended a chair that delivered as promised.

September 24, 2021
Unprompted review

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