Order wasn’t completed. Infinity required invasive identification method. They charged my card but wouldn’t complete the order. Both sales rep and her manager were not helpful in resolving this proble... See more
Company replied
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Rick, our sales rep was very knowledgeable and patient throughout or phone and email conversations. Very happy with the help and the clear picture of what to expect with the set up and move in proce... See more
Company replied
This is my third massage chair from infinity. I have one in my house in ny and one in my bowling alley for customers to use. The one I just got for my apt in Fla is unbelievable. I’ve been going throu... See more
Company replied
Rick & Ryan were able to answer any questions I asked without any high pressure sales pitch at all! Their role was to educate on how massage chairs work & the differences in 2D, 3D & 4D chairs. Delive... See more
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Company details
Information provided by various external sources
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health. We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process. No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you. What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Written by the company
Contact info
72 Stard Rd, 03874, Seabrook, NH, United States
- 877-633-9055
- info@massagechairstore.com
- massagechairstore.com
4.5
Excellent
689 reviews
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The representative I spoke with was…
The representative I spoke with was amazing! Very informative and helpful his customer service skills were top notch
October 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order wasn’t completed
Order wasn’t completed. Infinity required invasive identification method. They charged my card but wouldn’t complete the order. Both sales rep and her manager were not helpful in resolving this problem favorably. Even though it is going to cost me thousands more, I’ll be taking my business to another company. Reported to BBB.
October 5, 2026
Reply from Massage Chair Store
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure.
We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision.
At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order.
We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
This is my third massage chair from…
This is my third massage chair from infinity. I have one in my house in ny and one in my bowling alley for customers to use. The one I just got for my apt in Fla is unbelievable. I’ve been going through some medical issues with my back and my neurologist ordered pt for me. This massage chair actually stretches my back so I feel so much better after using it. Between my pt and the massage chair there is such a difference of how I feel than when I don’t. I love it!!!! It’s worth every penny!!!! The infinity company is the best. In the 19 years I’ve had the one in my business and customers using and abusing I’ve never to this day ever had any issues. I think I bought a new cushion once. The one in my house in ny also have never had any issues. Infinity makes the best product and stands behind their product.
September 23, 2026
Unprompted review
Reply from Massage Chair Store
We are so glad to hear that our product is providing you with much-needed relief and aiding in your physical recovery. Knowing that our equipment has consistently delivered comfort across your homes and business over the past nineteen years brings us immense joy. Thank you for your continued trust and for sharing such wonderful feedback about the durability and effectiveness of our items. We are honored to support your daily wellness routine.
Reply from Massage Chair Store
We are so glad you had a great experience with our helpful team, affordable pricing, and comfortable chair. Thank you for sharing your positive feedback with us.
Good chair and great service
I've only had the chair for a bit but it seems to be a good value. There was a minor issue with the chair but their service compensated for it promptly.
August 17, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience and that we resolved the issue promptly.
Reply from Massage Chair Store
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure.
We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision.
At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order.
We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
Very easy to communicate my needs
Very easy to communicate my needs, prompt delivery, I was heard
August 13, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience with us. Thank you so much for your positive feedback regarding our team's attentive listening and swift service.
Had a couple issues and they went out…
Had a couple issues and they went out if their way to fix it! I am happy with my purchase.
August 11, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience and we truly appreciate your positive feedback. It is wonderful to know that our team could quickly resolve the hiccup with your order and ensure you ended up fully satisfied with what you received.
Bernie Epps could not have been more…
Bernie Epps could not have been more helpful and understanding regarding what chair and deal I wanted! Cudos to Infinity for having someone so knowledgeable and understanding at my disposal.
September 3, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience. Thank you for the feedback and I appreciate your review.
Very poor
Very poor, I purchased Chair 08/01/2026delivery schedule 08/26/206. I purchased $6797.00
now price downto $5499.00 ( Brand new) I got the
Certified used one with high price.
August 1, 2026
Sales of my Infinity Imperial Chair
Rick, our sales rep was very knowledgeable and patient throughout or phone and email conversations. Very happy with the help and the clear picture of what to expect with the set up and move in process (white glove) and any warranty issues. Hoping the delivery and setup go well. Great so far!!
August 4, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience with our sales representative. Thank you for the positive feedback about our clear communication regarding delivery, setup, and coverage. We hope your upcoming installation goes smoothly.
Reply from Massage Chair Store
Thank you for your kind words.
Reply from Massage Chair Store
Thank you for your feedback. We hope all is going well with your purchase.
Smooth order and delivery process
It was a great price and they have already coordinated delivery.vit was smooth process! I would recommend to anyone for this great customer experience.
July 8, 2026
Reply from Massage Chair Store
We appreciate your feedback and are glad you had a smooth delivery experience with us.
Had an informative email chat with Rick…
Had an informative email chat with Rick Gallant on chair comparisons. Made the decision to buy the Imperial Infinity SynerD CPO chair. I had tried the chair out several years ago and loved it, but could not do the price. The CPO made it very affordable. How to get delivery in a few weeks!!
June 1, 2026
Reply from Massage Chair Store
We appreciate your positive feedback. We are happy to hear that our team member provided useful guidance on comparing models, helping you select the ideal certified pre-owned massage chair within your preferred budget.
Great service and communication
Great service and communication! I had heard about other brands having no customer support so when i heard about Massage Chair Store I called them and was very pleased with how easy it was tho get answers to my questions and how quickly my chair was delivered and the great customer support. Highly recommend!
May 20, 2026
Unprompted review
Reply from Massage Chair Store
We are happy to hear that our fast delivery and helpful support team made choosing your new chair such an easy experience. Thank you for your great recommendation!
they were fast and friendly .
April 22, 2026
Reply from Massage Chair Store
We are glad you enjoyed your experience with us. Thank you for your review. We appreciate your feedback regarding our speedy service and welcoming attitude, and we look forward to assisting you again soon.
I have struggled with with all the…
I have struggled with with all the different options in purchasing a massage chair. Bernie really helped me through this process and I was very pleases with the support and knowledge that he provided that made it easy for me to choose the right chair for me and my family. He helped me compare multiple modeals and I know I have chosen the right one.
April 14, 2026
Unprompted review
Reply from Massage Chair Store
We know that selecting the right comfort product can feel overwhelming with so many choices available. We are glad you enjoyed your experience and received the helpful guidance needed to find the ideal model for your household. Thank you for sharing your positive feedback with us.
I love my Kyota M868 massage chair
I love my Kyota M868 massage chair! Everything from the start when I spoke to Rick Galant to help me choose my chair, he was very knowledgeable and helpful, to the white glove delivery which was flawless was amazing. I do physical labor for a living so when I get home I am very tired and sore. I love all the different varieties of massages the chair offers and it helps me revive after working a long hard day.
Thanks to the Massage Chair Store for all your great services.
April 7, 2026
Unprompted review
Reply from Massage Chair Store
We are happy to hear that your new seat is bringing you much-needed relief after demanding workdays. It is wonderful that our team member provided helpful guidance and that the setup went smoothly. We appreciate your feedback and thank you for sharing your experience.
After doing research on tons of chairs
After doing research on tons of chairs, it came down to Massage Chair Store. When I talked to them I told them they better be truthful with me. They were. I was not going to be had. I have no complaints about the chair I bought. The various programs, add on features, smoothness, and comfort are amazing. You pay for what you get. I got a great chair with tons of programs.
December 16, 2025
Unprompted review
Reply from Massage Chair Store
We appreciate your feedback and are glad you had a positive experience with our honest service. We are delighted that you find your new seat so comfortable, smooth, and full of great features.
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