Massage Chair Store Reviews 

689
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Order wasn’t completed. Infinity required invasive identification method. They charged my card but wouldn’t complete the order. Both sales rep and her manager were not helpful in resolving this proble... See more

Company replied

Rated 5 out of 5 stars

Rick, our sales rep was very knowledgeable and patient throughout or phone and email conversations. Very happy with the help and the clear picture of what to expect with the set up and move in proce... See more

Company replied

Rated 5 out of 5 stars

This is my third massage chair from infinity. I have one in my house in ny and one in my bowling alley for customers to use. The one I just got for my apt in Fla is unbelievable. I’ve been going throu... See more

Company replied

Rated 5 out of 5 stars

Rick & Ryan were able to answer any questions I asked without any high pressure sales pitch at all! Their role was to educate on how massage chairs work & the differences in 2D, 3D & 4D chairs. Delive... See more

Company replied

Company details

  1. Pharmacy

Information provided by various external sources

At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health. We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process. No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you. What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

689 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(689)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The magic of a massage chair.

Ryan helped me so much. Kind and patient. Because of that I shared the great experience with my sister and daughter after they tried my chair. They both purchased from Ryan. No need for chiropractor or massage appointment since I got it. I was able to stay on top of my plantar fasciitis flare ups. I ran a race in state number 50 in March at age 70. I credit my massage chair for that.

January 13, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Betty, we are happy to hear that this chair has brought you such great wellness! Keep on going and pushing.

Rated 5 out of 5 stars

It is breathtaking

It is breathtaking. I want to live in this chair.

May 1, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Thank you for your review Terri. We are glad to hear that you love your chair.

Rated 5 out of 5 stars

Bernie was a great help

Bernie was a great help. We wanted to complete our due diligence, on which chair would be the best for my wife and I. We are both cancer survivors and needed something to take care of the every day stress, aches and pains and the ability to feel better. The chair we purchased is amazing and is used 4 times a day between the wife and I.

March 29, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Jim, it was a pleasure to work with you both. Always remember that we are here for you always.

Rated 5 out of 5 stars

Bernard was extremely helpful in…

Bernard was extremely helpful in answering my questions without being pushy.
The chair was delivered in 2 weeks and set by the guys who were polite, thorough and left the area spotless. Wonderful all around experience!

April 24, 2024
Massage Chair Store logo

Reply from Massage Chair Store

We love hearing about your great experience with us.

Rated 5 out of 5 stars

One word that describes the excellent…service of a knowledgeable employee.

One word that describes the excellent experience I had with the Massage Chair Store. The word is "Ryan". He was so knowledgeable and polite and attentive to me. He calmed my fears of making such a large dollar purchase. He clearly knew of the specifics of the massage chair world. He was able to reduce my anxiety concerning this purchase. He answered all of my questions over and over again and never made me feel bad for asking the same questions over and over again. Thanks Ryan. I hope your company appreciates you as an outstanding employee !!!!

May 15, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Cathy, we are so happy that your experience was amazing. Indeed, Ryan is very knowledgeable and detailed. A great person to work with. We appreciate your kind review and are here for you always.

Rated 4 out of 5 stars

new massage chair

Great looking chair, quite and works really well. i love i

April 26, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Gerald, thank you for your review. We are here when you need us.

Rated 5 out of 5 stars

Sharper Image Axis4D…

I purchased a Sharper Image Axis4D massage chair from the Massage Chair Store and the transaction was excellent. From online order to delivery, the communication was great and the order was received in perfect condition and in a very timely fashion. The unit is awesome and my wife loves it. It is actually helping her with her RA and lymphodema in her leg. Follow up from Bernie and others was unexpected but very welcomed. They all wanted to make sure everything was fine. Very professional group and I will recommend as well as buy again from them (wife is not sharing her chair! lol)

May 3, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Michael, that is indeed what it is all about. We are happy you had an excellent experience. We hope you get to use the chair at some point. LOL

Rated 5 out of 5 stars

the salesperson was very helpful in…

the salesperson was very helpful in helping me to order the chair.i have md in my eyes & its hard for me to see & he was able to fill out everything for me. i was very grateful for that help. 05 01 2024 dee marchese

May 1, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Dolores, we were very happy to assist you all the way thru the process. That is what we are all about. We will continue to assist you for the life of that chair.

Rated 5 out of 5 stars

Great sales, service and chair

I had been looking at massage chairs for a couple years and doing research. I got to the point to where I was pretty positive what I wanted. I dealt with Ryan for a couple days on the phone asking questions and going over everything. It was the chair I wanted and the price worked for me. The sales process made it easier for me to choose them for my chair. The process was easy. Delivery was fairly quick. There was an issue with the initial delivery, but they quickly fixed the issue within 24 hours and went out of their way to make it quick and easy. It also showed me if I had any issues in the future, they would be right there to assist me. Crystal was excellent in helping me through the problem. Very happy with sales, service and delivery. The chair is the Infinity Imperial Syner-D and I love it. Payments are good. Warranty was good.

April 17, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

Daniel, we are happy to hear you had a great experience all around. That is what Massage Chair Store is all about.

Rated 5 out of 5 stars

I was able to text with a real person

I was able to text with a person, not AI, and then give them a call. Tell them my price range and tell them the height and weight of people in the family so they can help me choose the right chair. Great customer serve and they also have military discount.

April 29, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Thank you so much for your kind review. We are happy you had a great experience.

Rated 5 out of 5 stars

The salesman Richard was very…

The salesman Richard was very professional. He was responsible for my selection of the message chair that I ordered.

April 19, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Thank you for the kind words Paul. Rick is a top notch Salesman for sure. We wish you years of wellness.

Rated 5 out of 5 stars

I absolutely love my Massage Chair

I absolutely love my Massage Chair. I use it once a day sometimes two times every day. The folks at the Massage Chair Store did a great job of directing me to the correct chair plus I was able to get one of their open box deals and paid a lot less than would have at Costco.

April 18, 2024
Unprompted review
Massage Chair Store logo

Reply from Massage Chair Store

We thank you for your business Clint. It was a pleasure to work with you on this. Enjoy that chair.

Rated 5 out of 5 stars

Great Shopping Experience

Sales personnel and staff were very helpful in assuring me of delivery times, ease of set up and help if needed. Everything was as promised and I am very satisfied with my Infinity Evolution massage chair. Knowing the company is available should I have questions is important to me.

March 11, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Joe Ann, this is great to hear. Our jobs aren't finished until we hear these kind words. It was certainly a pleasure working with you. Thank you.

Rated 5 out of 5 stars

Best caring customer service

I spoke to a rep the day after I ordered my massage chair. It was great to speak to such a positive human being. I wish I had asked him for his name. I spoke to him around noon, on Wednesday, April 3, 2024. Maybe Bernard? As I received an email from him. If it is him, he is such an awesome rep for the company. He answered all of my concerns with enthusiasm and put me at ease, regarding my online purchase the night before. I can’t wait for my massage chair to get here!

April 3, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Joanie, it was a pleasure working with you. We appreciate you taking the time to tell us of your experience. We are excited for you to receive your chair. Years of Wellness to you.

Rated 5 out of 5 stars

Everyone was super nice and helpful

Everyone was super nice and helpful, from the time I initially purchased the chair, until it was delivered! As soon as I made the purchase I received multiple emails thanking me and a phone call to answer any questions I had. The only draw back is it takes so long to get your chair delivered. However, they made that very clear from the beginning. So it’s not a huge deal. I will definitely be buying from here again!

March 7, 2024
Massage Chair Store logo

Reply from Massage Chair Store

Armando, we appreciate your kind review. We are happy that you enjoyed working with us. We try to be as upfront and knowledgeable as possible. Enjoy your wellness.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look