The Matchmaking Company Reviews 

407
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers had an average experience overall. Customers frequently praise the staff, describing them as attentive, supportive, and providing helpful advice. Many found their matchmakers to be good listeners, patient, and genuinely caring throughout the process, leading to positive experiences with the service and effective matches. However, some customers expressed significant dissatisfaction with the high cost, feeling it was not worth the investment. People were also unhappy with the quality of matches, reporting introductions did not align with preferences. Reviewers mentioned issues with service consistency, including frequent matchmaker changes and feeling their concerns were dismissed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their attentiveness, kindness, and... See more

Service

People report ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising attentive and helpful... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing disappointment... See more

Price

Reviewers mention significant dissatisfaction with the price, often describing the service as very expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Victoria has helped me so much, she is very attentive and listens to every word that I say and responds with very intelligent and helpful tools for me to use in challenges in my relationship. Her know... See more

Company replied

Rated 5 out of 5 stars

Working with Cecilia has been one of the better decisions I’ve made in this process. She’s introduced me to some quality people, and you can tell she’s actually thoughtful about who she puts togethe... See more

Company replied

Rated 5 out of 5 stars

I would like to say a few words about my relationship coach, Lisa. She is a great listener. I never feel judged and I leave each session with greater knowledge and inspiration to make positive improve... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied with my matchmaker couch, Theresa Brown. She has been kind and thorough throughout this process. She has listened attentively to my likes and dislikes, hopes and desires for my next... See more

Company replied


Company details

  1. Dating Service

About The Matchmaking Company

Written by the company

Traditional dating is back in style for selective singles

At The Matchmaking Company, our decades of matchmaking experience has taught us to stop chasing dating or technology trends, and focus on what really matters - our clients.

Here is what we offer our clients.

It’s our mission to get to know you, understand your relationship goals, and what you feel is most important in an ideal match. Using our time-tested process, our expert team of Professional Matchmakers will curate potential matches who they think share your key life values, interests, and life goals. With our private and secure process, you can date confidently. Stop wasting time or waiting for love to happen to you.

  • Every Client has a Background Screening
  • Relationship-Minded Singles
  • No Wasted Time on Fake Profiles
  • Get Matched on Key Life Values
  • Years of Personal Matchmaking Success
  • Local Offices and Local Singles

Empower. Date. Find Love.

Our matchmakers are passionate about your success and it shows in all they do!

Our Company Values

Authenticity

Our teams pride themselves on not only creating authentic, lasting relationships but also building authentic connections with their clients every step of the matchmaking journey.

Passion

We lead with passion and integrity. The business is fueled on the passion of the people who work here, as well as the passionate connections we love creating.

Professional

We are a highly qualified team who believe in investing in each other, themselves, and their clients every step of the way to ensure curated lasting introductions.

Real People, Real Dates

Written by the company

We Are Committed to a Human Driven Process
We invest heavily in local offices and staff. Meet with a member of our team locally and discover how we can help you.
Local Offices
See why sincere singles trust us to be their dating partner to find lasting relationships in their area.
Get Matched to Quality Singles
We meet with every client and spend lots of time getting to know you. Not every single is qualified to join our service.
Private and Secure
Unlike dating apps and websites, when you join our service, your information is private.

Contact info

3.6

Average

TrustScore 3.5 out of 5

407 reviews

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3.6

All reviews

(407)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

if I could give this company zero stars I would

if I could give this company zero stars, I would. I just completed my contract with this company for 5 introductions for $4000. When I had my initial interview with the company, I was skeptical about their claims, but they seemed to have some positive reviews online. Despite the fact that I initially said “no” to signing up, I was repeatedly encouraged by the intake coach that she really “wanted me to do this, and that it could be life-changing for me”. Needless to say, I was duped. The only life-changing thing that occurred is that I had $4000 less to my name. After answering a myriad of questions and providing a lot of information in regards to what I was seeking, every single one of my matches was nowhere even close to what I was looking for in a connection. In fact, all of them were explicitly outside my age or distance preference, or had personal qualities that did not appeal to me at all. In general, I am a pretty easy-going person and allow people to show up exactly as they are, and despite trying to be open minded about the process, my initial reaction to every single match was a resounding “no” within the first half hour of meeting the person. it seems that their “Professional Matchmaking style” is “throwing something against the wall and seeing whether it will stick”. Experiences with the company were always the topic of conversation with any date that I did agree to arrange. Although my personal matches were not for me, they all shared the same opinion of the company in that they thought that the quality of matches was nowhere near their expectations and that the cost of the service was not warranted given the experience. My advice to you is to do not fall for the marketing presentation. The only thing that you’ll get out of it is a lower bank account balance!!

If you read through the Matchmaking company zero or one star reviews, the responses are clearly the same BS irehearsed canned responses for a service that is not worth your while.

if you truly make every effort to match people with their preferences as far as age, location, education, etc. what happened in my case???? Lol??🤷🏼‍♀️

October 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Karen, we’re sorry to hear that your experience did not meet your expectations. Matchmaking is a highly personalized process, and we rely heavily on client feedback and preferences to carefully curate introductions. While we aim to provide compatible matches, mutual interest and chemistry are factors no service can guarantee, and not every introduction will result in a connection.

Our team works diligently to ensure that every introduction aligns with the information clients provide, including age, location, lifestyle, and personal preferences. We also clearly outline all program details, pricing, and terms in writing before enrollment.

We understand that our service is not the right fit for everyone. Matchmaking is a process that works best when clients engage with each introduction and provide feedback, which allows us to refine future matches and increase the likelihood of a meaningful connection.

Rated 5 out of 5 stars

I interviewed at several different…

I interviewed at several different matchmaking companies before coming here and this was the best option by far! Maya was also very personable, informative and accommodating.

October 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for your kind words, Kolleen! We’re thrilled to hear that your experience with us stood out among other matchmaking companies. Maya will be happy to know you appreciated her personable and accommodating approach. We look forward to continuing to support you on your journey to meaningful connections!

Rated 5 out of 5 stars

Great experience with Cindy

October 5, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you, Stan! We’re so glad to hear you had a great experience with Cindy. She’s a wonderful part of our team, and we’re excited to continue supporting you on your journey!

Rated 5 out of 5 stars

I really enjoyed my experience today

I really enjoyed my experience today. She was very encouraging and explained everything to me. I’m looking forward to the process.

October 4, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you, Mattie! We’re delighted to hear that you had such a positive experience. It’s wonderful that you felt encouraged and informed, that’s exactly what we strive for. We’re excited to support you through this next chapter and look forward to seeing where the process leads!

Rated 1 out of 5 stars

Terrible Experience



Terrible Experience – Stay Away

I had a truly awful experience with this company. When I first signed up in November, I clearly explained the type of man I was looking for and my criteria. They assured me they had plenty of suitable candidates and would easily find the right match. Almost a year later, they’ve introduced me to several men who didn’t meet any of my requirements.

Even the men I spoke with admitted they were also being introduced to people who didn’t match their own criteria. It feels like this company takes your money, makes big promises, and then just sends anyone to keep up appearances. Some of the men I met were even active on other dating websites, which makes me question whether the company is paying them just to participate.

They also never respond to calls, emails, or texts. In my opinion, this is completely unprofessional and misleading. I absolutely do not recommend this service – please stay far away.

September 29, 2025
Unprompted review
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Reply from The Matchmaking Company

Mila, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We want to clarify that our team makes every effort to match clients according to the preferences and criteria provided. We also rely on open communication from members, as feedback is a key part of the matchmaking process.

We encourage you to reach out to your matchmaker directly so we can address your concerns and work with you to find suitable introductions.

Rated 5 out of 5 stars

I’ve been single for a long time but…

I’ve been single for a long time but Maya made me feel so comfortable! I’m excited about this next chapter in my life.

September 26, 2025
Unprompted review
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Reply from The Matchmaking Company

Lah, thank you for sharing your kind words! We’re so glad to hear that Maya helped you feel comfortable and supported as you take this exciting next step. We look forward to being part of this new chapter with you.

Rated 5 out of 5 stars

Irene was supportive and took the time…

Irene was supportive and took the time to get to know me. She even assigned me to another program that better aligned with my needs. Thank you, Irene - I am now engaged.

September 22, 2025
Unprompted review
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Reply from The Matchmaking Company

Maret, congratulations on your engagement! We’re thrilled to hear about your wonderful news. It’s great to know that Irene’s support and guidance helped connect you with the right program and, ultimately, the right partner. Wishing you and your fiancé a lifetime of happiness together!

Rated 5 out of 5 stars

Maya was awesome

Maya was awesome! She was thorough and helped me navigate something new for me. Very professional and genuine.

September 20, 2025
Unprompted review
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Reply from The Matchmaking Company

Kristen, thank you for sharing your experience! We’re so glad to hear that Maya made the process feel professional, genuine, and supportive as you navigated something new. We appreciate your kind words and are excited to see what’s ahead for you!

Rated 5 out of 5 stars

Irene has been so amazing

Irene has been so amazing. She listens to my ideas and suggestions and does her best to find me the best matches. I have enjoyed the process a lot. She genuinely cares about finding a great match for me.

September 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you, Laurie! We’re so glad to hear how much you’ve enjoyed the process and that Irene has made your journey such a positive one. She truly cares about her clients, and it’s wonderful to see that shine through in your experience. We can’t wait to see what’s ahead for you!

Rated 5 out of 5 stars

Irene is very professional at her job. Very helpful with her. Experience matching me with a partner Irene listens to what you have to say, and she is honest with her opinion.

Irene is very professional at her job . Very helpful with her experience matching me with a partner . Irene was very nice to talk to. She listened to what you have to say, and she is honest with her opinions.

September 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you, Dan, for sharing your kind words. We’re so glad to hear how Irene’s professionalism, honesty, and attentive approach made your experience so positive. She truly cares about listening and guiding each client thoughtfully, and your feedback means the world to us.

Rated 5 out of 5 stars

A Matchmaking experience filled with Hope

My experience with Janel has been absolutely wonderful. Her warmth, encouragement, and discernment have given me so much confidence in this journey. She has a gift for truly seeing people and thoughtfully matching with care and wisdom. Because of her guidance, I feel excited, hopeful, and full of gratitude for what’s unfolding. I would wholeheartedly recommend her to anyone ready to step into something meaningful.

August 23, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you, Kirsten, for such a beautiful review. We’re so glad to hear how Janel’s warmth, encouragement, and thoughtful approach have made your journey feel hopeful and meaningful. Your kind words truly highlight the heart of what we strive for, and we’re honored to be part of this exciting chapter in your life.

Rated 4 out of 5 stars

Matchmaking Company review

It has been liberating to have the Matchmaking Company do the legwork of matching me with someone who shares similar values and ideals. It is comforting to know we have all been vetted and interviewed before meeting.

Working with LeighAnn has been an exceptionally positive experience. From the outset, she demonstrated a high level of professionalism, care, and attention to detail. The process was thoughtfully designed and tailored to my individual needs, ensuring that each introduction was both intentional and meaningful.

What I most appreciated was the genuine effort they invested in understanding my values, preferences, and long-term goals. Communication throughout was consistent, supportive, and encouraging, which made the entire experience both comfortable and rewarding. She shared part of her story, making her relatable and approachable. She made herself available via phone, email, and text.

I am deeply impressed by LeighAnn's dedication and expertise and would highly recommend their services to anyone seeking a personalized and professional approach to building a lasting relationship.

September 16, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for sharing your thoughtful experience! We’re delighted to hear how supported and comfortable you’ve felt throughout the process. LeighAnn is truly dedicated to getting to know her clients on a deeper level, and it’s wonderful to see that her care and commitment made such a meaningful impact for you. We’re honored to be part of your journey and can’t wait to see what’s ahead!

Rated 5 out of 5 stars

I'm Engaged!!

I had been married 37 years when my husband came to me wanting a divorce. The thought of dating again scared me to death. Especially at my age and how long it had been since I had been in the dating scene. Irene with The Matchmaker Company put my mind at ease. She told me she would only match me with guys I would be compatible with and would match my profile. She took the time to talk to me and get to know me to insure a perfect match. She introduced me to Daniel and we hit it off right from the start. We are now engaged and I couldn't be happier. Thanks to Irene!!

August 6, 2025
Unprompted review
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Reply from The Matchmaking Company

Carolyn, congratulations on your engagement! 🎉 We are overjoyed to hear that Irene’s thoughtful guidance and care helped you find such a wonderful connection with Daniel. Your story is such an inspiration, and we’re honored to have played a part in this exciting new chapter. Wishing you both a lifetime of happiness together!

Rated 5 out of 5 stars

My first match may be my final match

My first match may be my final match. Adi listened, and advised me a little. She got me to look beyond what I knew. I listened to her and took her experience to heart. She told me she had the perfect first date for me, and so far so good. I am now on a happy hold, enjoying and learning more about my match every day. Thank you Adi for you insite and guidance.

September 9, 2025
Unprompted review
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Reply from The Matchmaking Company

Belinda, this is such wonderful news! We’re so happy to hear that your very first introduction is already leading to something so meaningful. Adi truly has a gift for listening and guiding, and we’re glad her insight helped you open up to the right connection. Wishing you continued happiness as you enjoy this new chapter together!

Rated 5 out of 5 stars

Since registering as a candidate with…

Since registering as a candidate with the Company in late July, I was given 3 introductions.......all by Sasha, my lead match maker. Being a newbie in the process, I was quickly seeing and meeting 3 women. I am currently seeing one woman named Ellen......I have now seen Ellen a total of 5 times within 2 months and we have seemed to connect very well and have a lot in common !!!! I certainty appreciate and owe the matching process success to Sasha. I have spoken to Sasha and informed her that I was truly grateful that this matching process turned out to be so successful. Currently, I told Sasha to put my account on "happy hold". I submitted a 5 star rating to Sasha.

August 22, 2025
Unprompted review
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Reply from The Matchmaking Company

Steve, thank you so much for sharing your wonderful experience! We’re thrilled to hear that you and Ellen have connected so well and that the process has been such a success. Sasha will be so happy to know her efforts made a meaningful difference for you. Congratulations on your “happy hold,” and we wish you both continued happiness as your journey together unfolds!

Rated 5 out of 5 stars

Feeling happy with Irish and I enjoy…

Feeling happy with Irish and I enjoy talking to her hopefully we’ll be successful in everything thank you.

September 13, 2025
Unprompted review
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Reply from The Matchmaking Company

Rosita, thank you for sharing! We’re so glad to hear you’re enjoying your time working with Irish. We hope this journey continues to bring you happiness and success, we’ll be cheering you on every step of the way!

Rated 1 out of 5 stars

Less than zero rating

Less than zero rating. I paid $500 for 6 introduction to have a chance to meet someone I could love. I did this because I am an older woman and don’t want to have to worry about background issues in this day and age.

I was so excited to start this new experience and meet a possible match, but this is turning out to be a nightmare. Two of my three “introductions” were not even in the game. I’ve never even met them.

I wonder if this company has enough men/women to match up? I am reasonably attractive, intelligent, and likeable, but it has been 2 months since my last introduction. I called Larry who said it can take up to 2 months between introductions. Two month! Really!!?? You are already a couple days past 2 months!

I do NOT like this turtle pace and I do NOT recommend this company at all.

We’ll see how the other intro’s go if they ever get them to me. I will post again if they do or don’t. Today’s date is 9/12. The last introduction was 7/10. Ughhhh I do not like writing bad reviews.

Red on The lake/fb

July 12, 2025
Unprompted review
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Reply from The Matchmaking Company

Patti, thank you for taking the time to share your feedback. We’re sorry to hear about your frustrations and want to clarify a few points. The introductions are based on compatibility and availability, so at times there can be natural pauses in the process. While matches may not always come as quickly as hoped, we’re committed to fulfilling all six introductions and ensuring they align with your criteria.

We also want to acknowledge that you haven’t yet provided feedback on prior introductions, which is a crucial step that allows us to refine your matches and move forward more quickly. Please reach out to your matchmaker directly so we can review your experience together and make the process smoother.

Your satisfaction is important to us, and we’d love the chance to turn this around for you.

Rated 5 out of 5 stars

Sasha was Amazing

Sasha took the time to really listen. Her latest match was spot on. She was prompt with the follow up and feed back. I would and will totally recommend her to friends. Sasha we just wonderful.

May 27, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for your kind words! We’re thrilled to hear Sasha took the time to listen and provide you with such a great match. Her dedication to follow-up and feedback truly makes all the difference. We appreciate your recommendation and are excited to see where your journey leads!

Rated 5 out of 5 stars

Gina was awesome

Gina was awesome!
Very informative and easy to talk to. I'm looking forward to the next step.

September 11, 2025
Unprompted review
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Reply from The Matchmaking Company

Cynthia, thank you for your kind words! We’re so glad to hear that Gina made your experience informative and comfortable. We’re excited for you as you move forward to the next step in your journey and can’t wait to see what’s ahead for you!

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