MATE.BIKE UK Reviews 228

I have backed the Kickstarter campaign for the Mate X back in the day. It was not a smooth ride at all. The deadlines were not met by several months. I received the bike with missing accessories and honestly lost the appetite to ride it. Once I got it, though, I gave it a go and loved it. Though two major things were missing - the throttle and the on-road tyres I ordered and never came in. I've been riding the bike without these for two years and already lost track of tickets for the missing parts. I just let it go.

One day out of the blue, I got a call from Saad, a representative in the UK for Mate. He said that the UK office was fairly new, and they just started to pick up those tickets. He said that he would be sending the throttle in a week. I was like, "Oh, Ok. That's a surprise", but wasn't sure what to expect. And yes, the throttle showed up! I immediately tried to install it, but the cable was too short. I took this on the website and contacted them on WhatsApp. The next day someone else calls me - Andrew. He takes the issue seriously and very delicate. Long story short, I get the right throttle and the new tyres in a couple of days, and during this ride, Andrew and Saad just did a fantastic job. These gents are a great example of how important the human touch is and how companies should benefit from that. I can not recommend them enough. I sincerely hope this will carry on and consider myself a Mate customer again. Thank you so much!

Just a few words to say Andrew was very professional on the few actions I spoke to him .. professional, friendly and very helpful..I placed my order fore my mate x and was estimated to be delivered within 10 days 3 days later arrived Happy days ..
Thank you so much

super helpful and supporting and great service!

Had a spontaneous visit at the Mate Bike UK warehouse and Andrew arranged super quick support for me.
Hanz a team member of Mate Bike helped me find my perfect bike.
Thank you

Very nice experience talking to Maz and Aytac about these bikes!

Thanks

Fantastic Friendly personal service, Always happy to help and answer any questions. Mate Bikes are amazing value for money. Good performance and styling. Andrew is a real gentleman.

Great consumer experience.
I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team.
I placed my order for the bike before the bank holiday, & requested it also to be built & ready to go.
I was told probably around 10 days for delivery because of bank holiday.
This was definitely an over estimate!
Because bike came ready built from placing order within 4 working days.
Wow!
Love the bike in its sparkling interstellar black.
Thank you Matebike Uk .
Roll on blue Skies for peddling miles.

I booked a test ride online (which was a breeze) and once I got there I was met by Hanz. We spent a lot of time talking about the bikes and he was very patient in answering ALL my questions! We then took the Mate X and the City 500 for a spin and spent another long period of time going through some more questions. I was sent a quote on the day and it included everything we had spoken about. Very, very satisfied with your service guys, thanks!

Iv always wanted an electric bike but they weren't fast enough. So when I found the mate X I feel like my wish has finally come true. I absolutely adore my new bike because it can fold, its fast, and the Range can be extended by buying a spare battery and the bike is fully customizable.
On top of that, the customer service team is outstanding and brilliant, the mate team go out of there way to ensure customer satisfaction and are very friendly and professional they are excellent the best iv ever experienced 👍

Outstanding service. I am writing a review, and I never write reviews, because Mate UK have been truly outstanding. I had a fault after a year on the folding mechanism of my bike, I use it on the beach a lot and some sand must have gotten in. I bought the bike on its Kickstarter Program so had one of the first UK bikes... so I didn’t buy it from Mate UK...The amazing team at Mate UK took the problem on as the UK distributor... they dealt with Copenhagen and offered to replace the body of the bike! The stripped it and re built it all under warranty. I don’t know anyone else that would do that period.

They advertised a bike that was suitable for the beach and when it had a fault because of that use the kept their end of the warranty. My experience with other products is that they just find excuses! We all know it’s just an incredible bike .. it goes anywhere but knowing that the company that sold it to you has your back and no quibbles is way beyond the call of duty. Thank you Mate UK .. you have a loyal customer.

I originally bought my Mate X from Indiegogo. The previous 2 Mate bikes had been stolen, no fault about the bikes, BUT they are special. The satisfaction from owning them caused me to buy a third. This bike has been serviced by Mate UK, who from the start maintained excellent communication and their service was of the highest level. I would highly recommend owning a Mate bike and using the service of Mate UK. Well done guys looking now to buy a bike for my wife I am sure you will be able to help. Thank you

Mate bike UK have delivered great customer service to me and also I had my mate x bike recently serviced and any questions or queries I had the team did a great job to answer them for me I would highly recommend this product and company to anyone who is looking to buy a reliable good quality electric bike

I bought a mate city 500w through cyclescheme. I'm very impressed with quality and power of the bike. Andrew and his team have been very helpful throughout. I highly recommend this company and its products

Bought a 500w Mate Bike City. The bike is very high quality, it feels and rides very well. The design is first class and I am extremely happy with it. Andrew was super helpful during the sales process and since, he answers queries quickly and knows his stuff.

5 star customer service, these guys did an amazing job resolving an issue I recently had. I would even say they went and above and beyond what I expected. I'm now back in the bike! Thanks again.

From the reviews it seems like mate bike sell great electric bikes and offer fantastic customer service to their clients.

Got a Mate X bike last year was good apart from missing front light . Sent a few emails, nothing happened. Found Matebike.uk and got in touch with them ,within a week had my front light ( thanks Asim) .
Had a problem with the bike not turning on got in touch with Andrew ( star man) he went through things on the phone ,sent emails with suggestions but in the end he didn't have the parts yet but he tried and kept in touch .
Matebike eu to be fair are getting better but matebike.uk are far above them ,showing how you should deal with people.
Many thanks to Andrew and the team keep up the good work can now recommend a Mate X to my friends.

Contacted Mate UK to see if they could deliver to Denmark, they could and the bike got sent the next day after i paid.

Andrew was very helpful the entire way, answering every questions that i had.

I'd Just like to say Andrew was an absolute pleasure to do business with nothing was ever too much he personally always made the effort to get back to me.

Excellent service, great people, best place to buy your Mate from