We haven’t tried the mattresses yet as we wanted to leave for full 72 hours before using. The mattresses look good quality. (will update when slept on after a few days) Good communication from Matratz... See more
Company replied
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See what reviewers are saying
We haven't tried the matress yet but definitely looks and feels better and is much higher than our old one! The only thing was the delivery. It wasn't like it says on the site and took 2 days longe... See more
Great! I got the cloudcomfort with 15cm thickness mattress, took a week to come to Spain. I was scared because of the bad reviews that I read about the delivery and the smell especially that I live l... See more
Company replied
The delivery and packaging and the unpacking the Product was really smart and easy. I liked that. After the Matratze funtion is also the best exacltz compatible with my body wegh and shape.
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
17K reviews
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I dislike the refund service.
August 4, 2026
Reply from Matratzen Discount
Hello Nitya,
thank you for your feedback. We are sorry to hear that you are dissatisfied with our refund service. We would like to change that. Please send an email to our customer service at customer-service@matratzen.discount with your order number and a brief description of the problem so that we can find a solution together.
We wish you all the best!
Best regards 🌙
Hallo Nitya,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du mit unserem Rückerstattungsservice unzufrieden bist. Wir möchten das gerne ändern. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer und einer kurzen Beschreibung des Problems, damit wir gemeinsam eine Lösung finden können.
Wir wünschen dir alles Gute!
Liebe Grüße 🌙
Good products and delivery
August 1, 2026
Reply from Matratzen Discount
Hello Susanne,
thank you very much for your positive feedback! We are very pleased that you are satisfied with our products and the delivery. 😊
We wish you many restful nights!
Best regards and sweet dreams! 🌙
Hallo Susanne,
vielen Dank für dein positives Feedback! Es freut uns sehr, dass du mit unseren Produkten und der Lieferung zufrieden bist. 😊
Wir wünschen dir viele erholsame Nächte!
Liebe Grüße und gute Träume! 🌙
fast and good
August 4, 2026
Reply from Matratzen Discount
Hello Cornelia,
thank you very much for your review! We are glad that you are satisfied with our product. 😊
We wish you a good night and pleasant dreams! 🌙
Best regards!
Hallo Cornelia,
vielen Dank für deine Bewertung! Es freut uns, dass du mit unserem Produkt zufrieden bist. 😊
Wir wünschen dir eine gute Nacht und angenehme Träume! 🌙
Liebe Grüße!
Reply from Matratzen Discount
Hello L Monden,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with our service.
Best regards and sweet dreams! 🌙
Hallo L Monden,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist.
Liebe Grüße und gute Träume! 🌙
It s very good .And I highly recommed…
It s very good .And I highly recommed it.Quality and price are perfect! And very fast delivery!Thank you!
July 30, 2026
Reply from Matratzen Discount
Hello Dajana,
thank you very much for your great review! 😊 We are thrilled to hear that you are so satisfied with your new K16 cold foam mattress and find it very comfortable! It's great that the quality and price are perfect for you and that the delivery was so fast. Your recommendation means a lot to us!
We wish you many pleasant and relaxing nights on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Dajana,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns riesig zu hören, dass du mit deiner neuen Kaltschaummatratze K16 so zufrieden bist und sie als sehr bequem empfindest! Es ist großartig, dass die Qualität und der Preis perfekt für dich sind und die Lieferung so schnell bei dir war. Deine Empfehlung bedeutet uns viel!
Wir wünschen dir viele angenehme und entspannte Nächte auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Suvi,
thank you very much for your review! 😊 We are glad that you are satisfied with the fast delivery and our products.
We wish you many restful nights on your new mattress!
Sleep well! 🌙
Hallo Suvi,
vielen Dank für deine Bewertung! 😊 Es freut uns, dass du mit der schnellen Lieferung und unseren Produkten zufrieden bist.
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Schlaf gut! 🌙
★ 0/5 — Avoid: faulty mattresses, no accountability, exhausting customer service
★ 0/5 — Avoid: faulty mattresses, no accountability, exhausting customer service
I ordered two Sleezzz Superior mattresses and regret it completely. Both arrived with damaged outer packaging, and once unpacked, both had a strong, persistent chemical/hospital-like odour and visible marks/staining. This wasn't a mild "new mattress smell" — it was bad enough that we couldn't sleep on them or use them normally in our home, and weeks later the smell still hasn't gone away.
What made this worse was dealing with their customer service. Every time I sent the photos they asked for, they came back with a new excuse to avoid taking responsibility — first dismissing the packaging damage, then questioning photos I'd already sent, then claiming a proper assessment couldn't be made, then telling me the smell was "normal" and I should just air the mattress out for days. When I asked for the mattresses to be collected, they refused to arrange a return label or cover any collection cost, repeatedly shifting the goalposts so they wouldn't have to pay for it. Throughout the whole process, the tone of their responses felt dismissive and unhelpful rather than genuinely trying to resolve the problem.
I've now spent weeks going back and forth, provided every piece of evidence requested, and I'm still stuck with two mattresses I can't use and no resolution. It has been a stressful, drawn-out experience over what should have been a straightforward faulty-goods complaint. I would not order from this company again and would strongly encourage others to think twice.
Order ref: MD1000947553
July 26, 2026
Reply from Matratzen Discount
Hello Sasi,
thank you for your feedback. We are sorry to hear that the mattress arrived in poor condition and that you are dissatisfied with the packaging and handling. This should not happen, and we sincerely apologize for the inconvenience.
Please send us an email at customer-service@matratzen.discount with your order number so that we can resolve this as quickly as possible and find a solution. Your feedback is very important to us, and we are continuously working to improve our service.
Thank you for your patience, and we hope to resolve the situation to your satisfaction soon.
All the best to you!
Hallo Sasi,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass die Matratze in einem schlechten Zustand bei dir angekommen ist und dass du mit der Verpackung und Handhabung unzufrieden bist. Das sollte nicht passieren, und wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen.
Bitte sende uns eine E-Mail an customer-service@matratzen.discount mit deiner Bestellnummer, damit wir das schnellstmöglich klären und eine Lösung finden können. Dein Feedback ist uns sehr wichtig, und wir arbeiten kontinuierlich daran, unseren Service zu verbessern.
Wir danken dir für deine Geduld und hoffen, dass wir die Situation bald zu deiner Zufriedenheit lösen können.
Alles Gute für dich!
Reply from Matratzen Discount
Hello Paulius,
thank you very much for your great reviews! We are very pleased to hear that you are so satisfied with your new mattress and that you recommend it. Your words that the mattress is simply "so good" really make us happy! We are also glad that you like the Sleezzz Vital mattress protector and that you would recommend this product as well. Your satisfaction means a lot to us and motivates us to continue to give our best.
We wish you many restful nights and a pleasant sleep!
Sleep well and sweet dreams! 🌙
Hallo Paulius,
vielen Dank für deine großartigen Bewertungen! Es freut uns sehr zu hören, dass du mit deiner neuen Matratze so zufrieden bist und sie weiterempfiehlst. Deine Worte, dass die Matratze einfach „so gut“ ist, machen uns wirklich glücklich! Ebenso freut es uns, dass der Sleezzz Vital Matratzenschutz dir gut gefällt und du auch dieses Produkt empfehlen würdest. Deine Zufriedenheit bedeutet uns viel und motiviert uns, weiterhin unser Bestes zu geben.
Wir wünschen dir viele erholsame Nächte und einen angenehmen Schlaf!
Schlaf gut und träum süß! 🌙
Nice prices and fast and cheap delivery
July 25, 2026
Reply from Matratzen Discount
Hello Han,
thank you for your great review! 😊 We are glad that you are satisfied with our prices and the fast delivery.
We wish you a good night and much joy with your new product!
Best regards and sweet dreams! 🌙
Hallo Han,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns, dass du mit unseren Preisen und der schnellen Lieferung zufrieden bist.
Wir wünschen dir eine gute Nacht und viel Freude mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Saija,
thank you very much for your great review! We are very pleased to hear that you are so satisfied with your new K16. 😊 It is fantastic that you also highlight the easy ordering and the quick findability of the products. We place great importance on you finding exactly what you are looking for and that the entire process is as uncomplicated as possible for you.
If you have any questions or need support, we are always here for you. We wish you many relaxing nights on your mattress!
Sleep well and sweet dreams! 🌙
Hallo Saija,
vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass du mit deiner neuen K16 so zufrieden bist. 😊 Es ist fantastisch, dass du auch die einfache Bestellung und die schnelle Auffindbarkeit der Produkte hervorhebst. Wir legen großen Wert darauf, dass du genau das findest, was du suchst, und dass der gesamte Prozess für dich so unkompliziert wie möglich ist.
Wenn du Fragen hast oder Unterstützung benötigst, stehen wir dir jederzeit zur Verfügung. Wir wünschen dir viele entspannte Nächte auf deiner Matratze!
Schlaf gut und träum süß! 🌙
Easy ordering with a great price and…
Easy ordering with a great price and quick delivery. The mattress was exactly as described. I am a happy customer.
July 21, 2026
Reply from Matratzen Discount
Hello John,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the ordering process and the delivery. If you have any questions or need assistance in the future, we are happy to help.
We wish you a good night with your new product!
Sleep well and sweet dreams! 🌙
Hallo John,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit dem Bestellprozess und der Lieferung zufrieden bist. Wenn du in Zukunft noch Fragen hast oder Hilfe benötigst, stehen wir dir gerne zur Verfügung.
Wir wünschen dir eine gute Nacht auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
Don't waste your time!
Ordered on 24th July and delivery was due today 3rd August so I took the day off work. By lunchtime I checked the link and it had changed now stating TEN DAYS later! Now due 12th August.Absolutely ridiculous. I'm trying to cancel but getting no response. Don't waste your time or money.
August 3, 2026
Unprompted review
Reply from Matratzen Discount
Hello Ali,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the value for money and punctuality. We are especially glad that you also appreciate the ergonomic Sleezzz Premium. It is wonderful to know that you are happy with your new mattress!
If you have any questions or need assistance, we are here to help.
Best regards and sweet dreams! 🌙
Hallo Ali,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit dem Preis-Leistungs-Verhältnis und der Pünktlichkeit zufrieden bist. Besonders freut es uns, dass du auch die ergonomische Sleezzz Premium so schätzt. Es ist großartig zu wissen, dass du mit deiner neuen Matratze zufrieden bist!
Wenn du noch Fragen hast oder Unterstützung benötigst, stehen wir dir gerne zur Verfügung.
Liebe Grüße und gute Träume! 🌙
Very good service
July 16, 2026
Reply from Matratzen Discount
Hello Fam Kerkhoven,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with our service. If you have any questions or requests, please let us know.
Best regards and sweet dreams! 🌙
Hallo Fam Kerkhoven,
vielen Dank für eure tolle Bewertung! 😊 Es freut uns sehr zu hören, dass ihr mit unserem Service zufrieden seid. Wenn ihr noch Fragen oder Wünsche habt, lasst es uns gerne wissen.
Liebe Grüße und gute Träume! 🌙
The mattress has a permanent…
The mattress has a permanent indentation along the folding line that affects its comfort and usability. They refused my warranty claim, stating that this is normal due to the vacuum packaging, and did not take the defect into account.
June 26, 2026
Im very happy of my purchase
Im very happy of my purchase, It fits perfectly for my camper I found a size that it’s rare to find , fast delivery I recommended 100% great ! Thank you
July 14, 2026
Reply from Matratzen Discount
Hello Roza,
thank you very much for your wonderful review! We are very pleased to hear that you are so happy with your purchase and that the cold foam mattress K16 fits perfectly in your camper. It’s great that you found the rare size 90x190 with us, yeah!
We wish you a great time camping! Sleep well and sweet dreams! 🌙
Best regards!
Hallo Roza,
vielen Dank für deine wunderbare Bewertung! Es freut uns sehr zu hören, dass du mit deinem Kauf so glücklich bist und die Kaltschaummatratze K16 perfekt in deinen Camper passt. Es ist großartig, dass du die seltene Größe 90x190 bei uns gefunden hast, Yeah!
Wir wünschen dir eine tolle Zeit beim Campen! Schlaf gut und träum süß! 🌙
Liebe Grüße!
Thank you
Thank you! It was better than I expected for this price and I did recommended to my friends. Easy 4/5 stars. Would have given 5/5 if the cover was a bit more durable material like on couches and it took a bit over a week to arrive.
July 18, 2026
Reply from Matratzen Discount
Hey Ant,
thank you very much for your great feedback! 😊 We are very pleased that you are so satisfied with our product and have even recommended it to your friends. That is a great compliment for us!
Unfortunately, I can't see what exactly you ordered, so I honestly don't quite understand your feedback about the cover. But okay, thanks anyway. I hope you continue to enjoy the product and wish you all the best for the future.
Best regards! 😊
Hey Ant,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr, dass du mit unserem Produkt so zufrieden bist und es sogar deinen Freunden empfohlen hast. Das ist ein großes Kompliment für uns!
Leider kann ich nicht sehen, was genau du bestellt hast, und somit verstehe ich ehrlich gesagt dein Feedback mit der Abdeckung nicht so ganz. Aber okay, trotzdem danke. Ich hoffe, dass du weiterhin viel Freude mit dem Produkt haben wirst und wünsche euch für die Zukunft alles Gute.
Liebe Grüße! 😊
Reply from Matratzen Discount
Hello Björn,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with the quality and the fast delivery.
We wish you many relaxing nights with your new product!
Best regards and sweet dreams! 🌙
Hallo Björn,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität und der schnellen Lieferung zufrieden bist.
Wir wünschen dir viele entspannte Nächte mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
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