I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
Company replied
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to m... See more
Company replied
Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is gre... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
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Not ‘free shipping’ to UK
Advertise as free shipping all over website however I received a customs charge of £45. There is no mention on the website of this or when checking out the item. Emailed them about it and was told this is in the terms and conditions, like honestly who checks terms and conditions for this when purchasing a mattress? False advertisement if you ask me. I might as well as purchased a mattress from elsewhere where £50 dearer with a better spec.

Reply from Matratzen Discount
Fraud
UPDATE: Got the Mattress and it is quite okay to the price.
Fraud! I ordered a mattress 6-Jan and have never heard of it. I have tried to email them but haven’t got a reply.

Reply from Matratzen Discount
After almost one month, I haven’t received my order.
I ordered and paid for a mattress on 03-01, and today is 26-01. I have still not received anything, on the tracking system I can see that is still in Germany (the delivery was supposed to be in Denmark) I have already sent an email and am waiting for a response.
The delivery times stated on your website are 3–5 days for Denmark, so this delay is completely unacceptable. I am very disappointed with your service.

Reply from Matratzen Discount
People
People, don't buy from this company... I bought a mattress on January 6th, with the promise of delivery in one day... it's been 21 days and still no mattress. And the worst part is they said I didn't pay for the product, even though I sent several proofs of payment such as a bank statement and a letter from my bank signed by the general manager... terrible service, they are not honest.
Very poor
After 10 days my order still has not been despatched and they do not respond to emails

Reply from Matratzen Discount
Replacement of European size mattress
Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is great. One thing though is that the site suggested that all mattress toppers are shipped rolled. Mine was rolled but also folded and vacuum packed but fortunately this did not affect the structure of the mattress.

Reply from Matratzen Discount
My phone number was not indicated on…
My phone number was not indicated on the parcel. The courier couldnt deliver it on time. The matttes is very very hard but I ordered half hard

Reply from Matratzen Discount
Very fast delivery
Very fast delivery. Will try it now.
H2 or H3?
Whit best regards Lars Otto Karlsson Sweden

Reply from Matratzen Discount
Terrible service
Terrible service. The mattress was sent to the wrong address, and when I called customer service, they denied all responsibility and refused to help. The operator even hung up on me. This happened at 1:05 p.m. on January 23 at +49 2452 9285830. The operator was rude, discourteous, and even cheeky. She said it was my problem and I had to deal with it myself. She also said she didn't care about a negative review. Surely her terrible service will not lead to any disciplinary action. She also refused to tell me her name. Her poor work is damaging the company that pays her salary.
All my mattresses have a topper now
All my mattresses have a topper now. Excellent quality.

Reply from Matratzen Discount
You should make customers aware of …
You should make customers aware of that's a German webshop.
For me at first site it looked like a Norwegian webshop, all in Norwegian language.
I cancelled my order.

Reply from Matratzen Discount
I will write the comments after…
I will write the comments after received the goods. Reviewed later
UK orders have to pay VAT+Duty+Admin Fee
I have ordered 2 mattresses, couple of days later I have received an email about customs duty to be paid.
Import VAT GBP 32.98
Import Duty GBP 3.19
Admin Fee GBP 11.50
This is addition to a great price £160.
Please be aware we you are thinking about buying from this page

Reply from Matratzen Discount
I entered the site with the promise…
I entered the site with the promise that the Mattress would be delivered in a maximum of 2 days... It's been 8 days... And without any contact from the company, they said that payment was not received, send the receipt and the receipt but still nothing yet... I don't recommend that you buy from this company... Zero customer service... There is no contact phone and you can't talk to anyone... Horrible

Reply from Matratzen Discount
Sleezzz T23 H2/H3
This is the second Sleezzz T23 H2/H3 reversible mattress we bought here. Very comfortable and good quality for the money. The site is quick and easy to use for placing an order, great prices and free delivery. Highly recommend and will use again.

Reply from Matratzen Discount

Reply from Matratzen Discount
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