Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
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Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake.... See more
Their matrass is of the highest quality. Their price/quality is excellent. And the customer service is friendly and kind. And it was delivered on time without any problems. In short excellent company... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
15K reviews
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no response from customer service anymore
I would like to share my experience with this company. About a month ago, I ordered a mattress, which was then handed over to GLS for delivery. Shortly after, I received an email stating that the address was incorrect.
I responded to that email, confirming the address. I also used the link they sent me to verify and complete the address details.
Since then, I have repeatedly asked about the status of my package. The only response I keep receiving is that the address is incorrect. I told them multiple times that other couriers deliver to this address without any issues. I have received only one reply from them, but the fact remains that after a month, the package still has not been delivered.
At this point, they have also stopped responding altogether. There is no phone number available, only an email address and I am stuck.
As it stands, I have neither received my package nor a refund, and I am no longer getting any response. I believe this could be a good company, given the fact that the reviews are good, but I truly do not understand why this situation is being handled in such a way.
March 31, 2026
Unprompted review
The order and payment went very fast
The order and payment went very fast. Now waiting to see if the delivery will be as good as the ordering.
March 30, 2026
I Think it is a really strange matress
I Think it is a really strange matress, with a strange surface, with small "waves" that make no sense at all
March 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery as promised as well as the…
Delivery as promised as well as the quality. Great service.
March 15, 2026
Reply from Matratzen Discount
Hello Edita,
thank you very much for your positive feedback! 😊
We are thrilled to hear that you are satisfied with the delivery and the quality of our products.
Sleep well and enjoy many restful nights with your new mattress! 🌙
Pour customer service
From the two items ordered, I received only one. There seems to be no interest in solving the problem.
March 12, 2026
Reply from Matratzen Discount
Hallo Luc,
es tut mir leid zu hören, dass du nur einen von zwei bestellten Artikeln erhalten hast. Das sollte nicht passieren. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer, damit wir das Problem schnellstmöglich lösen können.
Wir sind sehr daran interessiert, dir zu helfen und hoffen, dass wir die Angelegenheit bald klären können.
Viele Grüße :)
Great quality for the price and super fast delivery
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to my door for free.
The quality is excellent, especially for the price. I’m very happy with my purchase and would definitely recommend this company.
April 24, 2025
Reply from Matratzen Discount
Hi Jen,
vielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass du mit der 7 Zonen Taschenfederkernmatratze Sleezzz Smart so zufrieden bist und sie dir einen erholsamen Schlaf ermöglicht. 😊
Es ist großartig zu hören, dass die Lieferung schnell und du die kostenlose Lieferung zu schätzen weißt! ^^
Vielen Dank, dass du uns weiterempfiehlst! Beehre uns gerne wieder!
Schlaf gut und träum süß! 🌙
On time delivery and good quality…
On time delivery and good quality mattress for price !
March 14, 2026
Reply from Matratzen Discount
Hi Jenni,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you’re satisfied with the on-time delivery and the quality of the mattress.
We hope you have many restful nights! Sleep well and sweet dreams! 🌙
I was under the understanding that the…
I was under the understanding that the order would be delivered home within 3 days. It took one week, and I needed to pick the mattress (!!) up at a pickup point, which I do not recommend.
Also, you need to be informed that the customer is responsible for the return costs to Germany.Pillows are never allowed to be returned once out of the package.
March 10, 2026
Reply from Matratzen Discount
Hallo Sanne,
es tut mir leid zu hören, dass es bei der Lieferung deiner Bestellung zu Verzögerungen kam und du die Matratze an einem Abholpunkt abholen musstest. Wir haben keine eigene Spedition und versenden mit GLS und DHL an die Adressen, die ihr bei der Bestellung angeht - also zu euch nachhause. Von da an läuft das wie bei jedem anderen Paket über Versanddienstleister auch: zuhause nicht angetroffen -> Ware geht an Abholpunkt. Tut mir leid dass das in deinem Fall so passiert ist, ich weiß wie unfassbar nervig das ist. Die Matratzen sind zwar handlich zusammengerollt und vakuumverpackt, trotzdem ist das bei einer Supportho 160 schon etwas an Gewicht zu schleppen, ich hoffe du konntest das mit einem Auto transportieren und musstest es nicht schleppen.
Liebe Grüße :)
The item has not yet arrived
The item has not yet arrived. It seems it is stored several days in different parcel centers. Very bad!
March 9, 2026
Reply from Matratzen Discount
Hallo Johnny,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass die Lieferung deines Rollrosts so lange dauert. Ich hoffe, dass er inzwischen bei dir eingetroffen ist. Könntest du mir bitte ein kurzes Update geben?
Falls dein Rollrost immer noch nicht angekommen ist, melde dich bitte mit deiner Bestellnummer (MD-Nummer) an customer-service@matratzen.discount, damit wir dir weiterhelfen können.
Wenn der Rollrost mittlerweile angekommen ist, wäre ich dir dankbar, wenn du deine Bewertung aktualisieren könntest.
Ich hoffe, dass du inzwischen viele entspannte Nächte mit deinem Rollrost verbringen kannst!
Liebe Grüße!
Reply from Matratzen Discount
Hey Leonard! 😊
vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit der Matratze zufrieden bist und du ihren Preis als angemessen empfindest.
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze! 🌙
Liebe Grüße!
NOT as described!
The delivery was promised but they changed it to pick up order after payment was made.
Also the height of the mattress is NOT 16 cms instead it is 14 cms even after leaving it for 90hrs
March 7, 2026
Reply from Matratzen Discount
Hallo Akbar,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass es bei deiner Bestellung zu Problemen gekommen ist.
Wir möchten uns für die Unannehmlichkeiten bei der Lieferung entschuldigen. Bitte beachte, dass wir keine eigene Spedition haben und die Übergabe ordnungsgemäß an GLS oder DHL erfolgt. Du erhältst einen Trackinglink mit einer Zustellschätzung, um den Fortschritt deiner Lieferung zu verfolgen. Leider können wir bei Verspätungen, die durch GLS oder DHL verursacht werden, nicht eingreifen, da dies außerhalb unseres Einflussbereichs liegt und obwohl von uns beauftragt ist, dass das Paket bis zu dir nachhause gebracht wird, liegt es am Ende am ermessen der paketdienstkeister, wohin sie dein Paket bringen, wenn die Zustellung an der Haustür fehlschlägt.
Solltest du mit der Höhe weiterhin unzufrieden sein, melde dich bitte bei unserem Kundenservice unter customer-service@matratzen.discount, damit wir gemeinsam eine Lösung finden können.
Wir möchten sicherstellen, dass du am Ende mit deinem Kauf zufrieden bist und hoffen, das Problem schnell lösen zu können.
Schlaf gut und träum süß! 🌙
Bad service contact them to cancel an…
Bad service contact them to cancel an order that not match the description.
Now they leave us with 2 mattresses and no solution offered for returning those they now ignore all communication
March 5, 2026
Reply from Matratzen Discount
Hello Loes,
Thank you very much for your feedback. We’re sorry to hear that you’re dissatisfied with our service and had trouble returning your mattresses. That’s certainly frustrating!
Please note that some customers accidentally reply to our no-reply addresses (order/shipping emails), which are not delivered. Additionally, we do not receive emails if they contain too many attachments, so please do not attach large files or images. Please make sure our email address ends correctly with “@matratzen.discount,” without additional extensions such as .de or .com.
Experience shows that our replies sometimes end up in the spam folder. Please check this folder as well.
We’d love to help you and are available at customer-service@matratzen.discount. Please include the order number MD1000767163 so we can process your request quickly.
We regret the circumstances and hope for a quick resolution.
We still wish you all the best for the future!
Best regards!
Reply from Matratzen Discount
Hallo Pia,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass dir die Qualität unserer Produkte gefällt und du angenehm darauf schlafen kannst.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Liebe Grüße!
6 weeks late, and it hasn’t even been shipped yet
The mattress topper ordered on February 1st has still not been shipped as of today (March 18th)! Despite multiple inquiries, customer service only sends an automated email with the same text, saying that due to production delays, a one-week delay is expected. It’s always the same template message, and of course nothing ever arrives. The estimated delivery dates provided at the time of ordering are completely unrealistic and misleading to customers. We paid for the product and have been waiting for months—if we receive it at all…
Avoid this store at all costs!
March 18, 2026
Unprompted review
Reply from Matratzen Discount
Hallo Arlind,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr, dass du mit unserem Service und deinem neuen Produkt so zufrieden bist. Wenn du weitere Fragen hast oder Unterstützung benötigst, zögere nicht, uns zu kontaktieren.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Mattress is not as thick as advertised…
Mattress is not as thick as advertised and already has a lower spot that is not coming back to normal thickness after a short duration of use.
February 3, 2026
Mattresses, delivery, size, comfort
Mattresses were delivered exactly on time. The fit is perfect. They are nicely firm. We are happy with the comfort
March 5, 2026
Reply from Matratzen Discount
Hello! 😊
Thank you so much for your wonderful feedback! We’re thrilled to hear that the mattresses were delivered on time and fit perfectly. It’s great to know that they’re nice and firm and that you’re enjoying the comfort.
We hope you have many restful nights on your new mattresses!
Sleep well and sweet dreams! 🌙
Reply from Matratzen Discount
Hallo Lisa,
vielen Dank für deine tolle Bewertung! 😊 Es freut mich sehr zu hören, dass du mit der schnellen Lieferung und dem Produkt zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Lack of communication with customers.
I got drunk to cancel an order, poor customer support, no phone, no chat, no response to emails. Lack of communication with customers. They read the email and didn't respond. I don't recommend.
March 13, 2026
Unprompted review
Reply from Matratzen Discount
Hello Panayotka,
We're sorry to hear that you've had trouble with our customer service.
Please note that some customers accidentally reply to our no-reply addresses (order/shipping emails), which causes these emails to fail to deliver. We also do not receive emails if there are too many attachments, so we ask that you avoid attaching too many large files or images.
Our email address actually ends with “@matratzen.discount”. Sometimes a .de or .com is mistakenly added, which causes problems. In addition, experience has shown that our replies sometimes end up in the recipient’s spam folder. Please check your spam folder as well.
We’d love to help you and are available at customer-service@matratzen.discount.
We hope your issue is resolved soon and wish you all the best! 🌙
Where is my order?
I'm still waiting for a part of my order to arrive. The order was places on 28th January. Costumer service won't answer my email, so I have no further details!
January 28, 2026
Unprompted review
Reply from Matratzen Discount
Hi Mandy,
I'm sorry to hear that you're still waiting for part of your order. That's certainly frustrating.
If you haven’t received a reply to your emails yet, it’s possible that you replied to one of the automated emails (order confirmation, etc.) sent from a no-reply address. These emails are not delivered.
We’d also like to point out that we don’t receive emails if they contain too many attachments. Please be careful not to attach too many large files or images. Our email address actually ends with “@matratzen.discount”; please do not add .de or .com, as this will result in an incorrect address.
In our experience, our replies sometimes end up in the recipient’s spam folder. Please check this folder as well if you haven’t received our reply.
To find a quick solution, please send an email directly to customer-service@matratzen.discount with your order number. We’d be happy to help you.
I hope the issue can be resolved quickly and that you’ll receive the information you need soon.
Have a good night!
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