Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
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Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake.... See more
Their matrass is of the highest quality. Their price/quality is excellent. And the customer service is friendly and kind. And it was delivered on time without any problems. In short excellent company... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
15K reviews
Asks customers to review
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Ist okay
Ist okay, aber nicht super.
Die Matratzenhöhe ist nicht exakt 16 cm.
Seite H4 ist unbequem.
February 24, 2026
May use AI-assist with repliesRead more
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Arrived fast / Excelent price-quality
Arrived fast to the Netherlands. Price for a matress this big with such a high quality is extremely cheap
February 23, 2026
Reply from Matratzen Discount
Hallo José,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass die Matratze schnell in die Niederlande geliefert wurde und du mit dem Preis-Leistungs-Verhältnis zufrieden bist. Wir geben stets unser Bestes, um hochwertige Produkte zu einem fairen Preis anzubieten.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Liebe Grüße
I wish i read the reviews of the shop…
I wish i read the reviews of the shop before deciding to buy from them.
The matress was delivered way later than expected, the smell is very toxic and still strong after a full week, despite the Okeo TEX certification. Altough i kept the matress outside for ventilation the whole time, it still iritates my eye and nose.
The comfort is simply not there, i have back pain in the morning and on the top of this, for delivery in Switzerland i had to pay taxes, altough it was not specified anywhere.
No posibility of return either as i have to bear the cost.
Considering all these things, the worst purchase i have ever done and i feel like i am being scammed by this so called shop.
Totally not recommended.
February 27, 2026
Unprompted review
I haven't received my Madress...and I…
I haven't received my Madress...and I get no answer from customer service so I will contact paypal today and get my money back
February 20, 2026
Reply from Matratzen Discount
Hello Peder,
Thank you very much for your feedback. I’m sorry to hear that your mattress hasn’t arrived yet and that you haven’t received a response from our customer service team. I can certainly understand how frustrating that is.
Please note that some customers accidentally reply to our no-reply addresses, which means these messages are not delivered. Additionally, we do not receive emails if they contain too many attachments. Therefore, we ask that you do not attach large files or images. Please also make sure that our email address actually ends with “@matratzen.discount,” as some people try to add additional extensions like .de or .com, which can cause errors.
Our replies occasionally end up in the recipient’s spam folder. Please check your spam folder if you haven’t received our message.
If the mattress still hasn’t arrived, please feel free to contact our customer service at customer-service@matratzen.discount with your order number (MD1000749058) so we can assist you as soon as possible.
We sincerely regret that this situation has arisen and hope you receive your mattress soon. Once everything is resolved and you are satisfied with the product, it would be great if you could update your review.
We wish you a good night’s sleep on your new mattress! 🌙
Best regards!
Professional service and high quality product
I ordered a dog bed, it arrived from Germany to Croatia in 5 days INCLUDING the weekend. The bed quality is great, for a reasonable price, sturdy yet soft, high quality materials. I am 100% satisfied with the purchase.
March 4, 2026
Unprompted review
Reply from Matratzen Discount
Hello dear animal friend 🐾
Thank you so much for your wonderful feedback! We are thrilled that your four-legged friend is so happy with his new dog bed and that the delivery abroad went so smoothly.
We wish your furry companion many cozy nights in his new favorite spot! 🌙🐶
Warm regards to you and your family! 💖
Hallo lieber Tierfreund 🐾
herzlichen Dank für dein wunderbares Feedback! Es freut uns riesig, dass dein vierbeiniger Freund so glücklich mit seinem neuen Hundebett ist und die Lieferung ins Ausland so flott geklappt hat.
Wir wünschen deinem pelzigen Begleiter viele kuschelige Nächte auf seinem neuen Lieblingsplatz! 🌙🐶
Herzliche Grüße an dich und deine Familie! 💖
Quality product and fast shipping.
February 15, 2026
Reply from Matratzen Discount
Hallo Mihaela,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unseres Produkts und dem schnellen Versand zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
I was scammed and deceived
I purchased two products, but they only sent one and did not send the second item. When I contacted them to inform them that I had only received one product, I did not receive any response or assistance.
When I canceled the order for the product that I did not receive, they sent me a message saying: “Please return the product so we can issue a refund.” I informed them that I had not received the product at all, but I still did not receive any reply.
The customer service is very poor, or they might be scammers.
February 15, 2026
Reply from Matratzen Discount
Hello Noura,
if this were a fraudulent website, you would not have received any product at all. Fraudsters take your money and never get in touch again. You received 1 of 2 mattresses. What kind of scammer would do that? Furthermore, scammers would not send a link to TrustPilot, where you could write a review that is publicly visible to everyone else. After all, they wouldn't want other customers to be warned. So... obviously it's not a scam, but simply something that went wrong.
Now that that's cleared up, we should try to solve the problem. Please send another email to our customer service at customer-service@matratzen.discount and explain the problem.
We hope that the misunderstanding can be cleared up soon and that you will receive the second, missing item or get your money back as requested.
I can explain what happens when items are lost. If a package is lost or cannot be found, we as the sender must submit an official investigation request to GLS. This process is necessary so that GLS can internally check where the package was last scanned and whether it may have been misrouted or damaged. Unfortunately, this investigation always takes some time, as several locations and teams are involved.
I understand that it is frustrating to wait for a response, but unfortunately we cannot speed up or bypass this process. We are just as dependent on GLS's response as you are.
As soon as we receive news from GLS, we will contact you immediately and do everything we can to resolve the issue to your satisfaction.
Thank you for your patience.
Reply from Matratzen Discount
Hallo Valentino,
vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. 😊
Wenn du weitere Fragen oder Anregungen hast, stehen wir dir jederzeit zur Verfügung.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze!
Liebe Grüße! 🌙
not up to the mark
I have bought three mattress for bunker bed but the the mattress fluffy ness was not there which was prmoissd and that was I feel low on what was shoen and prmoisses
February 15, 2026
I ordered a madras size 140x200
When the madrass came, i thought it it had the wrong size, but when i packed it out, it was perfekt.
February 22, 2026
Reply from Matratzen Discount
Hallo Jørgen,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit deinem Kauf zufrieden bist und alles korrekt gelaufen ist.
Wenn du weitere Fragen hast oder Unterstützung benötigst, lass es uns gerne wissen.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Liebe Grüße!
HelloHello. The mattresses are of very high quality. They were sent very quickly. Thank you. I will definitely buy only from you if necessary. Saulius.
Hello. The mattresses are of very high quality. They were sent very quickly. Thank you. I will definitely buy only from you if necessary. Saulius.
February 9, 2026
Reply from Matratzen Discount
Hallo Saulius,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unserer Matratzen und dem schnellen Versand zufrieden bist.
Wir freuen uns, dich bald wieder als Kunde begrüßen zu dürfen!
Schlaf gut und träum süß! 🌙
Delivery was quick and the mattress is…
Delivery was quick and the mattress is just what I wanted
February 18, 2026
Reply from Matratzen Discount
Hallo Cornelia,
vielen Dank für deine fantastische Bewertung! 😊 Es freut uns sehr zu hören, dass die Lieferung schnell war und die Matratze genau deinen Vorstellungen entspricht.
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze! 🌙
Liebe Grüße!
Fast delivery, nice product
Fast delivery, very nice product, will definitely shop here again🙏🏻💪🏼
February 9, 2026
Reply from Matratzen Discount
Hallo Mathias,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und unserem Produkt so zufrieden bist. Wir legen großen Wert darauf, unseren Kunden eine angenehme Einkaufsatmosphäre zu bieten.
Wir freuen uns, dich bald wieder in unserem Shop begrüßen zu dürfen. Wenn du Fragen hast oder Hilfe benötigst, zögere nicht, uns zu kontaktieren.
Alles Gute und viele entspannte Nächte auf deiner neuen Matratze! 🌙
Reply from Matratzen Discount
Hallo! 😊
Vielen Dank für deine großartige Rückmeldung! Es freut uns sehr zu hören, dass du mit unserem Service so zufrieden bist.
Wir geben stets unser Bestes, um unseren Kunden die besten Produkte und einen tollen Service zu bieten. Wenn du weitere Anregungen oder Fragen hast, lass es uns gerne wissen.
Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Avoid at any cost
Avoid at any cost. Received the mattress and it's stinks nearly vomited looks like its been sat in some depo and a few dogs urinated on it. Im not even joking. Very bad customer service would respond if a week time. No returns unless i pay the postage which is in Germany and you only have 14 days for them to receive the item. Unbelievable
Thats my experience how £110 go in the bin
AVOID!!!!!
February 20, 2026
Unprompted review
Sinä sanoit: 0
Edit:
I placed my mattress order in early January, which means it’s been over two months now — and it still hasn’t been delivered.
I have sent you four emails already. Three of them received exactly the same copy‑paste reply, and the last one hasn’t been answered at all.
There is no issue with my email — everything gets delivered just fine, unlike your promises. Each time you’ve said the mattress would arrive “next week” or “within a month,” yet nothing ever happens. This is beyond frustrating — it’s ridiculous.
I now expect a clear, concrete delivery date immediately. If you cannot provide that, I demand an instant refund.
It’s unacceptable that a paid order has been delayed this long with nothing but empty messages in return.
This is the last attempt to resolve this directly with you before I escalate the matter further.
I am very disappointed with my order from Matratzen.discount. The original delivery date was supposed to be the 9th, but I have not received anything — no delivery, no tracking information, and no notification about any delay.
I have also tried contacting customer service by email to ask about the status of my order, but I have not received any response. The complete lack of communication makes the situation even more frustrating.
I would appreciate a prompt explanation and clear information about when my order will actually be delivered. Unfortunately, this experience does not give a reliable impression of the company.
February 19, 2026
Unprompted review
Reply from Matratzen Discount
Hello Petri,
Thank you for your feedback. I'm sorry to hear that your order hasn't arrived yet. It's been a while now. How are things looking? Has your mattress arrived yet?
I would like to point out that some customers accidentally reply to our no-reply addresses, which means that these emails are not delivered. We also do not receive emails if they contain too many large attachments. Please make sure not to attach too many files or images.
The correct email address really does end with “@matratzen.discount.” Sometimes customers try to add additional endings such as .de or .com, which can cause problems. In addition, experience has shown that our replies sometimes end up in the recipient's spam folder. Therefore, please also check your spam folder.
We would like to help you and are available at customer-service@matratzen.discount. There you will receive faster support.
We apologize for the inconvenience and lack of communication. We hope that the problem will be resolved quickly and that you will receive your mattress soon. If it has already arrived, it would be great if you could update your review, as we always strive to provide our customers with the best service.
Until then, I wish you a restful night and many pleasant dreams! 🌙
Best regards!
After 1 month nothing came
February 18, 2026
Unprompted review
Reply from Matratzen Discount
Hello George,
Thank you for your feedback. I'm sorry to hear that you are still waiting for your order after a month. Some time has passed now. How are things looking? Has your mattress arrived yet?
I would appreciate a quick update. If it still hasn't arrived, please feel free to contact our customer service team at customer-service@matratzen.discount with your order number (MD number) so we can resolve the issue quickly.
We apologize for the inconvenience and hope you receive your mattress soon. Once it arrives, it would be great if you could update your review.
Have a good night! 🌙
I would give 5stars for the product…
I would give 5stars for the product itself. It is worth the value and the quality is very nice. The mattress can be used either side if you want firm or soft. It came in rolled and can be carried alone if you live solo.
Customer Service is not very helpful and i felt like im talking to a bot. 2 stars.
February 2, 2026
Reply from Matratzen Discount
Hallo AQ,
vielen Dank für deine tolle Bewertung! Es freut uns zu hören, dass du mit unserer Sleezzz Premium zufrieden bist. 😊
Es tut uns leid zu hören, dass du mit unserem Kundenservice nicht die besten Erfahrungen gemacht hast. Wir streben stets danach, unseren Service zu verbessern, und dein Feedback ist uns dabei sehr wichtig. Ich kann dir versichern meine Kollegen und ich sind keine Bots, aber wir nutzen natürlich Textbausteine oder standard mails um mit den Vielen Anfragen fertig zu werden. Tut mir leid dass wir dir damit offenbar nicht so gut geholfen haben wie du dir das gewünscht hättest.
Danke für die faire Bewertung der Matratze! Wir wünschen dir viele angenehme Nächte darauf und für die Zukunft alles Gute ! 🌙
Reply from Matratzen Discount
Hallo Mohi,
vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du mit dem Preis und der Qualität zufrieden bist. 😊
Falls du noch Fragen oder Anliegen hast, zögere nicht, dich bei uns zu melden.
Wir wünschen dir viele angenehme Nächte auf deinen neuen Produkten!
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hallo Vivien,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass du mit den zusätzlichen Zollgebühren unzufrieden bist.
Zollgebühren sind gesetzlich vorgeschriebene Abgaben, die bei der Einfuhr von Waren in ein anderes Land anfallen und nicht im Kaufpreis enthalten sind. Diese Gebühren werden von den Zollbehörden des jeweiligen Landes erhoben und sind von uns leider nicht beeinflussbar. Auf unserer Seite mit den Versandbedingungen weisen wir auch darauf hin: https://matratzen.discount/de-ch/epc/s/shop/de/service/versandbedingungen
Ich hoffe dennoch, dass du bald viele angenehme Nächte auf deinem Produkt genießen kannst!
Schlaf gut und träum süß! 🌙
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