Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
Company replied
Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
Company replied
Our move from Spain to France was managed extremely well. Good communication with our move manager Raj. The removal team headed by Nickolai were very professional & did a fantastic job for us. They... See more
Company replied
Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely people to deal with
Lovely people to deal with. Everything worked to plan, even when the weather tried to get in the way. A really good business to deal with and great value for money.
February 19, 2026
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Dawn,
Thank you for sharing your experience on Trustpilot. We pride ourselves on our reliability, so it’s rewarding to hear that our team managed to keep things moving according to plan despite the weather conditions. Thank you for your business and for highlighting the value we strive to provide. We hope to see you again soon
Team MJGR
Matthew James Global Relocations
The move team did a reasonably good…
The move team did a reasonably good job, however there is damage to a wardrobe, none of bed heads boards were attached and a dressing table was not reassembled.
February 6, 2026
Replied to my first enquiry straight…
Replied to my first enquiry straight away.
Always answered all my questions immediately after I accepted the quote.
Very friendly staff throughout the company. I had concerns about sending my goods from Germany to the UK. As soon as I accepted the quote I felt I was in good safe hands. I was right. Everything went smoothly.
January 15, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Linda,
Thank you for the wonderful feedback! We’re so pleased that you felt supported from the first enquiry all the way to delivery. Transitioning goods across borders—especially between Germany and the UK—is what we do best, and it’s great to know our team’s friendliness and speed made the difference for you. Safe travels for your goods!
Team MJGR
Matthew James Global Relocations
Efficient and responsive company
Very responsive staff from Max Oughera to his various assistants - easy to contact by phone and email - furniture picked up and delivered with no problems . The price was quite high for a small part load but worth it to have a trouble free shipment through French customs .
December 15, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Michael,
Thanks for the 5-star review! Max Oughera and the assistants will be delighted to hear your feedback regarding our communication.
While we aim to be as competitive as possible on pricing, our priority is ensuring your belongings clear customs without a hitch. We’re so glad we could make this a stress-free move for you.
Thanks for choosing us!
Team MJGR
Matthew James Global Relocations
Great experience, goods not damaged.
Overall, very pleased with the whole experience. Good communication along the way, from initial assessment to the final delivery. There was an issue with the pick up date as the transport was delayed at customs at some point, but the alternative date worked out well. All the items were carefully packaged (on top of our own packaging), and arrived in perfect conditions (including my cherished mirrors!). Overall, a successful cross-Europe move, very pleased, would recommend MJR's services.
January 30, 2026
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Elizabeth,
Thank you so much for sharing your experience with us! We are thrilled to hear that your cross-Europe move was a success and that you were pleased with our communication throughout the process.
While we always aim for a seamless schedule, we appreciate your patience regarding the customs delay. We're very glad the alternative pickup date worked out for you. Our team takes great pride in our "extra" packing standards, so knowing your cherished mirrors arrived in perfect condition is the best feedback we could ask for.
We appreciate your recommendation and wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Overall a very good experience
My preparation with the team was great, the two team members who collected my items and the two who delivered them were really friendly and knew what they were doing. Worth noting that the TV-specific boxes are just regular boxes shaped differently, are not stronger and do not contain any additional protection, only whatever protection the removal team add, the same as with other boxes. My only hesitation for 5 stars is that I was unable to reach my move manager for most of the time that my items were in transit and delivered. He didn't respond to emails/call back after call attempts and I had to email/call and ask other team members for information and updates (which they did look into and give - thank you!). But it's a big cost to do a move, a designated move manager should really be a bit more on it with the customer side of things, I didn't feel very supported.
January 24, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 4-star review. Thank you! 🌟
Dear Roberta,
Thank you for taking the time to share such a detailed review. We are thrilled to hear that our collection and delivery teams hit the mark for you! I will be sure to pass your kind words along to them—they take great pride in making move day as stress-free as possible.
Regarding your feedback on our TV boxes:
You make a very fair point. Our specialty boxes are designed primarily for their dimensions to ensure a snug fit, but as you noted, the real "magic" is in the professional wrapping and padding our team provides. We appreciate you highlighting this for future customers, as it underscores why having an expert team on-site is so important!
Regarding your Move Manager:
Please accept our sincere apologies for the lack of communication while your items were in transit. We completely agree—a move is a significant investment, both financially and emotionally, and you deserve to feel supported every step of the way. While we are glad our broader office team was able to step in with updates, we clearly missed the mark on providing that consistent, designated point of contact you were promised.
We are using your feedback as a coaching moment to ensure our communication standards match the high quality of our physical move teams.
Thank you again for choosing us. We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
People
Both the Collection crew, George & Scott collection &the delivery team Alan & Jack were polite, very efficient and could not have been more helpful.
The system of recording load gave us confidence in the successful ultimate delivery
February 4, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Martin,
We really appreciate you sharing your experience! It’s wonderful to hear that George, Scott, Alan, and Jack all took such good care of you. We pride ourselves on having a team that is not only efficient but truly helpful.
We’re also glad our tracking system gave you that extra bit of confidence while your items were in transit. Moving can be stressful, so knowing everything is accounted for makes all the difference.
Thanks again for choosing us!
Team MJGR
Matthew James Global Relocations
My removals was from Italy to Scotland…
My removals was from Italy to Scotland so a slightly complicated and challenging job. I had a historic Fiat 500 to bring, multiple pieces of delicate furniture that were my grandma’s, the complication of not having a completion date on ny flat purchase in Scotland until the last minute, not to mention the paperwork! The team at Matthew James dealt with everything swiftly and with empathy. The guys making the collection and delivery were fantastic. I felt very reassured by their experience and tenacity! Thanks to the team and everyone involved in making my move as smooth as was possible.
November 10, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Jane,
Thank you for sharing your experience! It was a pleasure assisting with your move from Italy. We know that handling delicate furniture and navigating the post-move paperwork can be daunting, so we’re thrilled that our team’s tenacity helped make the process smooth for you.
Hearing that you felt reassured by our crew’s experience is the best feedback we could ask for. Wishing you all the best in your new flat!
Team MJGR
Matthew James Global Relocations
Must WARN about the contract conditions…
Must WARN about the contract conditions for international removals. The move can be delayed with no limit and you will be charged for the delay! In our case it took 48 DAYS to receive our things from Spain to France. Initially they said 1-2 weeks, as it was a shared transport, they put our stuff in their own warehouse in Spain, while waiting to fill a truck. But after two weeks nothing happened, and after that they gave a new delivery date every week and charged almost 500 EUROS for one extra month of storage in their warehouse, with the words: pay now or we will not deliver. During this waiting time we had no idea when or even if we would ever see our things again. Had lost all trust in them. We had to buy a lot of things, for example vacuum cleaner, ladder, so many tools, hair dryer, coffee machine, matrasses (luckily there were beds), bedlinen, quilts, pillows, clothes, towels, and household/kitchen items, technical stuff, you name it, so much... ALL our things were in their warehouse! So not only was it a nightmare not knowing if we would ever see our things again, it was also very costly. They delayed and we had to pay them extra for that, three times the price of a normal storage facility. So this is clearly a business concept, delaying and making the clients pay more. As the conditions are in their favour only, you just have to wait. In our case we had been stood up by another moving company so this was a last minute order, and as their sales office said 1-2 weeks it felt ok as it was an urgency to get out of the house. Why I have given 3 stars? The workers, the men, carrying, packing and driving were very nice and helpful, professional, so that is why. But, unfortunately I cannot recommend Matthew James Removals for an international move. It is just not a good experience. Maybe shorter moves are ok, but definitely not international...
January 19, 2026
A very good service
A very good service and your men worked tirelessly in pouring rain when they collected the furniture etc.
On the delivery to Exmouth the team were just as courteous and professional although there was one package which was missing which was number 40. After emptying all boxes over the last few weeks it had not been found. I can only remember one item which can’t be accounted for and that is a grey garden umbrella
I was contacted by the company and without hesitation have been compensated for the loss of garden umbrella .
January 20, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Maggs,
hank you so much for taking the time to share your experience! We are incredibly proud of our team for powering through that pouring rain during your collection—they really do give it their all, regardless of the weather.
We sincerely apologize again for the missing package. While we always aim for a perfect delivery, we’re glad we could resolve the compensation for your garden umbrella quickly and without any fuss. It was a pleasure moving you to Exmouth, and we wish you all the best in your new home!"
Team MJGR
Matthew James Global Relocations
I want to say thanks to both Mathew…
I want to say thanks to both Mathew James and Careline for helping make sure my move back to Ireland in mid January went smoothly. The professionalism from both companies, from David Mulcrone (MJ) and Sarah Davies(Careline) in the office to both packers and both delivery men (didn't catch their names unfortunately), meant any potential stress from moving was removed. I will keep you in mind if I ever need relocating again (UK-Ireland vice versa) and happy to recommend to friends and family. I was impressed with the video call service & software which gave me confidence that MJ had a clear understanding of what volume I wanted to bring home. The QS Marcus was very helpful and friendly. David Mulcrone, my move manager was very responsive to all my queries and helped bring Sarah Davies in for all my customs queries. Move couldn't have gone better.
January 12, 2026
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Anna,
Thank you so much for taking the time to share such a detailed and kind review of your recent move to Ireland! We are thrilled to hear that the collaboration between Mathew James and Careline provided the stress-free experience you deserved.
It is wonderful to know that our team’s professionalism stood out. We will be sure to pass your praise along to:
David Mulcrone, for his responsive move management.
Sarah Davies, for her expert navigation of the customs queries.
Marcus, for his helpful and friendly approach during the QS process.
Our packing and delivery crews, who worked hard behind the scenes to get your belongings home safely.
We are also glad that our video call survey software gave you that initial peace of mind regarding your move volume—we believe technology should make the process clearer and easier from day one.
Thank you for choosing us for your relocation and for your kind offer to recommend us to your friends and family. If you ever decide to make the trip across the Irish Sea again, you know where to find us!
Safe travels and enjoy being back home.
Team MJGR
Matthew James Global Relocations
Top Class company
Great experience moving my furniture from Spain back to Uk. Matthew James was spot on .. first class packers and lovely people in Spain … top team for customer service and delivery. Only one small photo frame broken .. five stars 💥👋👋
January 26, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Helen,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your move from Spain back to the UK was "spot on."
Our packing and customer service teams take great pride in making international moves as seamless as possible, so I’ll be sure to pass your kind words along to the crew in Spain and our delivery team here in the UK. They’ll be delighted to know their hard work made a difference.
Regarding the photo frame, please accept our sincere apologies for that small mishap. We always strive for a perfect delivery, but we truly appreciate your understanding and for still awarding us five stars.
Welcome home, and thank you for choosing Matthew James!
Team MJGR
Matthew James Global Relocations
The Matthew James storage and removals…
The Matthew James storage and removals company is a 5 star service , they go above and beyond for their customers, very friendly and easy to talk too, they treat people with the highest level of respect making it a pleasure to work with them all.
Would 100% use them again in the future and I can’t thank them enough for everything they have done for me.
Thank you
January 24, 2026
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Crystal,
Thank you for your wonderful feedback. Should you need our services in the future, please don't hesitate to contact us. We will be delighted to move you again.
Team MJGR
Matthew James Global Relocations
Excellent experience
Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each stage. The way they handled everything meant we had absolute confidence in them. Finally,everything was perfectly packed.
December 17, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear John,
Feedback like yours makes our day! It was a pleasure working with you, and we’re so glad to hear that you felt well-informed throughout the entire journey.
We know how important "the little things" are, so hearing that everything arrived perfectly packed is the best news we could receive. Thank you for trusting Matthew James with your move.
Team MJGR
Matthew James Global Relocations
Dependable support for an overseas move
Mathew James was a total delight for our international move. Communication was clear with realistic timelines and the very friendly team handled our belongings with utmost care. From the initial quotation through to final delivery, the process was well managed and helped make a stressful time more manageable.
January 8, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Nicholas,
We really appreciate you taking the time to leave such a thoughtful review. It’s wonderful to know that our team handled your belongings with care and kept the process well-managed from start to finish.
Thank you for choosing Mathew James for your international move. We wish you all the best with your new beginning!
Team MJGR
Matthew James Global Relocations
MJR was great from start to finish
MJR was great from start to finish! Everything went super easily, smoothly and communication was superb
We moved on the 30th of Dec and still service was amazing
December 30, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Gabriela,
Thank you for your kind words of praise. We're thrilled to hear that your move went so smoothly.
Team MJGR
Matthew James Global Relocations
Move from Spain to the UK
They arrived at the time and on the date arranged. They packed the furniture etc amazingly well and loaded it without problems. The men were helpful and polite. The same can be said when the furniture was delivered in the UK. No damage, no breakages.
A job well done.
The administration for importation was handled professionally, and we were guided on the steps we had to take to obtain the necessary permit.
An excellent job all round.
November 29, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
Thank you so much for the 5-star review! We are thrilled to hear that your move to the UK went so smoothly.
Our team takes great pride in the ‘heavy lifting’—ensuring your furniture is packed and loaded with care—but we know that the administrative side of importation can be just as stressful. I’m glad our office team could provide the guidance needed to navigate the permit process.
I will be sure to pass your kind words along to the crew and our admin department. Enjoy your new home
Team MJGR
Matthew James Global Relocations
Our second time using Matthew James
This was our second time using Matthew James to move our things between the UK and France. Communication was excellent, from the initial enquiry to the collection of furniture in France last week. We await the details of when the furniture will be delivered to our home in the UK. The 2 men who came to collect the furniture in France were courteous and professional, they took care with wrapping the furniture. There was snow on the ground and they had to carry a heavy sofa about 150 metres, down a slope to where the truck had to be parked. They worked hard to complete the collection in an afternoon. I am very pleased with the service so far would recommend this company.
January 13, 2026
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear June,
Thank you so much for choosing Matthew James for your move back to the UK! We are thrilled to have had the opportunity to assist you for a second time.
It’s wonderful to hear that our communication met your expectations and that our team in France took such great care with your belongings. I will be sure to pass on your kind words to the crew—carrying a heavy sofa 150 metres through the snow is no small feat, and they will be so pleased to know their hard work was appreciated!
We are currently finalizing the logistics for the UK leg of your journey, and a member of our team will be in touch very shortly with your delivery details. Thank you for your continued trust in us!
Team MJGR
Matthew James Global Relocations
John and Val Smith
We could not praise Matthew James high enough for the respectfulness, politeness and the way they work so hard. Phil and Stuart were two of the nicest men I think we’ve met, always having a laugh, certainly makes the job a lot easier. We can only give them 5 stars but really they deserve ten. Even the office staff were very polite and helpful.
Thank you very much for a job well done.
January 10, 2026
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Valerie,
Thank you so much for the glowing review! We are thrilled to hear that Phil and Stuart made such a positive impression. We agree—they’re a fantastic duo who know how to get the job done while keeping spirits high with a good laugh.
It’s also wonderful to hear that our office team provided the support you needed. We’ll be sure to pass your '10-star' praise along to everyone mentioned; it will truly make their day. Enjoy your new space!
Team MJGR
Matthew James Global Relocations
Excellent experience all round
Excellent experience all round, from the initial survey & quote, to the guys packing, loading & unloading
December 18, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Ivor,
We are thrilled to hear that you had an excellent experience from the initial survey through to the final delivery.
Our goal is to make moving as stress-free as possible, and it’s wonderful to know our packing and loading teams met your expectations. I’ll be sure to share your kind words with the entire crew.
Wishing you all the best in your new home!
Team MJGR
Matthew James Global Relocations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.