Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
Company replied
Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Our move from Spain to France was managed extremely well. Good communication with our move manager Raj. The removal team headed by Nickolai were very professional & did a fantastic job for us. They... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and very happy with…
Very professional and very happy with the services provided during the process and delivery of my items
December 10, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Savvas,
Thank you for your positive feedback.
Team MJGR
Matthew James Global Relocations
A really good move!
Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant! Everything was carefully planned and well organised. Nothing was broken or damaged. The timing was perfect, and I was updated regularly. This was a complicated move from the EU. I thoroughly recommend Mathew James Removals.
August 13, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Susan,
We are thrilled to hear that your move from the EU went so smoothly.
Relocating across borders can certainly be a complex process, so it’s wonderful to know that Chris Austin provided the clarity and efficiency you needed from the very first call. We will be sure to pass your kind words along to him, as well as to Harvey and the rest of the crew. They take great pride in their "careful planning," and hearing that everything arrived safely and on time is the best feedback they could receive.
We know you had many choices for your international move, and we truly appreciate you choosing Matthew James Removals.
Enjoy settling into your new home!
Team MJGR
Matthew James Global Relocations
DO NOT USE FOR COMPLEX OR INTERNATIONAL MOVES!
2nd update: They've now replied to this review, and it's a pretty good illustration of their approach. Combative attitude, untruthful assertions. All this could have been avoided if they'd said sorry and done something to help, rather than immediately going on the attack as soon as we raised a concern. Terrible company culture.
Update: Matthew James offered me over £500 to remove this review. Explains why they have such a high rating despite my terrible experience with them.
Notice that the high ratings here are for very simple jobs. Then notice the common thread on the 1-star ratings: that when something *does* go wrong, the company is defensive and accusatory, taking a "customer is always wrong" attitude. We used Matthew James to move our family from the UK to Spain. A *lot* went wrong with this move, including multiple delays, constant radio silence, and ultimately (i) having to pay £1000s extra in an extended Airbnb stay and then a last-minute hotel booking when they left us without beds in the property despite multiple promises, and (ii) loss of some of our possessions which we had to give up in exchange for getting the beds done at all. But the worst thing of all was the company's attitude when we complained (both during and after the process): they immediately became defensive and hostile, lied to us, accused us of lying, said unpleasant things to my wife about me and to me about my wife, and threatened us with extra fees. The whole experience left my wife and young children shaking and crying on multiple occasions. I strongly recommend avoiding this firm - if anything goes other than smoothly, they will blame, threaten, and rewrite history rather than actually trying to solve the problem.
September 8, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
We are genuinely disappointed and apologise that you felt you had a negative experience whilst using our services, however we would very respectfully refute the allegations you have made in this review and find it to be profoundly misleading.
You purchased a shared load service and insisted that you were never told about the possibility of delays and were recommended to choose our shared load service over our dedicated service (a service where moving dates are guaranteed) and blamed this for the troubles you have faced with your move. We have sent you the call recordings where this was proven to be categorically false and you were clearly advised about the inherent flexibility of the shared load and the guaranteed dates that come with a dedicated move.
At no stage have you been blamed, threatened or had unpleasant things said to you and the total number of calls and emails that have been exchanged with yourself and Matthew James since your first contact has been substantial.
The only complication with your move beyond that which was made clear ahead of time was that unfortunately there were unforeseen road works that shut the entire road of the delivery address, of which we were not aware of ahead of time.
Regardless of this, we completed the move without issue or further delay, making additional arrangements beyond that which was quoted for and causing your move to take an extra day than that which was paid for and yet we never once requested additional payment for this, despite the request for an access check ahead of time.
We have sent you evidence to refute each and every claim you have made and unfortunately you have refused to acknowledge this and asked only for more and more compensation beyond that which was offered to you in goodwill.
We find it sincerely disappointing that you have chosen a move package that did not suit your needs and have decided to attempt to tarnish our reputation as a result. Additionally, you have stated that our high ratings are for simple jobs and yet, your move is one of the simpler ones that we complete. Almost every 5* review we have, over 900, are for moves mostly larger or more complicated and nuanced than that which we completed on your behalf.
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Maria,
Thank you for your wonderful feedback.
Team MJGR
Matthew James Global Relocations
The MJ team were excellent
The MJ team were excellent. They made our moving day less stressful. They were so helpful and nothing was too much trouble. I would not hesitate to recommend them.
December 11, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Kevin & Teresa,
Thank you so much for the glowing review! We know how stressful moving day can be, so we’re thrilled to hear that the MJ team was able to make things easier for you. Knowing that 'nothing was too much trouble' is exactly what we strive for. We truly appreciate the recommendation and wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
An amazing team
Chris Austin and his team were amazing from start to finish.
I cannot thank Chris enough for his support, patience and professionalism throughout the process. I don't think I would have coped with the situation I found myself in if he wasn't so calm!
I look forward to using your services in the future.
October 29, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Claudette,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Chris Austin and the team were able to provide the support and professionalism you needed.
Navigating difficult situations can be incredibly taxing, and we’re so glad Chris’s calm demeanor helped make the process manageable for you. We will be sure to pass your kind words along to him—it will mean a lot to the whole team.
We look forward to working with you again in the future!
Team MJGR
Matthew James Global Relocations
5* company. Highly recommended.
Polite and professional from initial enquiry through to the completion of the move. Staff took care with items from collection, throughout storage and eventually delivery a few months later. Every contact was treated with personal attention and communication at all times was excellent. The service I received was exemplary.
December 8, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Claire,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience from the initial enquiry all the way through to delivery. Moving can be a long process—especially with a few months of storage in between—so it’s wonderful to know our team provided the care and personal attention you deserved. We truly appreciate your recommendation.
Team MJGR
Matthew James Global Relocations
Large move to Spain - Excellence!
Excellent service and support for moving a large household to Spain. From the survey and quote to the packing and delivery, including managing customs and a hard-to-access delivery site, everyone at Matthew James was TOP NOTCH. Great value for money, couldn't have asked for better.
December 12, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Patricia,
We really appreciate you taking the time to share your experience. Our packing and customs teams work incredibly hard to ensure international moves are seamless, so hearing that you found the service 'top notch' means a lot to us. Thank you for choosing Matthew James—it was a pleasure assisting with your relocation!
Team MJGR
Matthew James Global Relocations
An excellent experience …
From making contact via a telephone call to Chris everyone was so helpful Jill, Louvain, Grace& Bessie. Every member of staff in the different departments that I dealt with were all very professional, polite & knowledgeable.
They all made what can be a difficult and stressful time moving from Spain back to UK an easy process.
December 8, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Barbara,
Welcome back to the UK
We are so glad Chris, Jill, Louvain, Grace, and Bessie could help make your move from Spain an easy one. Thank you for recognizing their hard work and professionalism. Enjoy your new home!"
Team MJGR
Matthew James Global Relocations
Really good service
Really good service. They kept me informed throughout the whole process. Whenever I had a question they got in touch me straight away to help answer.
Wouldn’t hesitate to use again when I move back to Spain.
December 8, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hayley,
We really appreciate the 5-star feedback! It was a pleasure assisting you, and we’re so glad we could provide the quick communication you deserved. We’ll be ready and waiting to help with your move back to Spain whenever you're ready. Thanks for choosing us.
Team MJGR
Matthew James Global Relocations
The whole experience of the move from…
The whole experience of the move from UK was made so much easier, knowing that Mathew's James were taking care of the furniture. It went like clockwork from removal to delivery. There were a couple of hiccups during the process, mainly delayed completion, which were handled with professional aplomb. I have no hesitation in recommending ,most highly, Mathew James, to anyone needing their service.
December 15, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear John,
We truly appreciate you taking the time to share your experience. Our goal is always to take the weight off our clients' shoulders, especially during complex moves. We are happy to hear that our team’s 'professional aplomb' helped ease the stress of your completion delays. Thank you for choosing Matthew James Global Relocations.
Team MJGR
Matthew James Global Relocations
Timely and efficient execution…
Timely and efficient execution throughout the process. They office was very clear in their communication with me and the staff on the ground were excellent, both in London and here in Spain
September 18, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hans,
Thank you so much for the five-star review! We are thrilled to hear that you found our process timely and efficient. Clear communication is a top priority for our office team, and it’s great to know our crews in both London and Spain provided excellent service. We wish you all the best in your new home.
Team MJGR
Matthew James Global Relocations
Absolutely great service and lovely…
Absolutely great service and lovely guys from start to finish! I couldn’t fault anything and would highly recommend Matthew James.
November 13, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Simon,
Thank you for the 5-star review! We’re so glad you were happy with the service and the team. Your recommendation means the world to us.
Team MJGR
Matthew James Global Relocations
Always professional collected on time…
Always professional collected on time and delivered when they say makes life so easy
November 27, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
Thank you for the review! It’s always a pleasure serving you. We’re glad we can take the stress out of your deliveries by being there on time, every time.
Team MJGR
Matthew James Global Relocations
Moving made easy
Thank you Andy and Ryan for your amazing service moving us to Spain.Very professional from start to finish.Also thanks to the office staff.
Linda and Charles Klatte
December 8, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Linda,
We truly appreciate your feedback! Professionalism is what we strive for, so it’s wonderful to know you had a positive experience from start to finish. Thank you for recognizing both our moving crew and our office staff. Safe travels and best of luck in Spain
Team MJGR
Matthew James Global Relocations
We had the ‘gold’ package to move my…
We had the ‘gold’ package to move my 92y/o mum. The packers were excellent. Quick & efficient. The loading was again very easy. The unloading again went very smoothly, particularly as items were delivered to both mums new flat and our address!
The boxes were much better than when we moved, with wardrobe boxes and tv & picture boxes now too!
Brilliant service, thank you!
December 2, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Nigel,
We’re so happy we could help with your mum's move! It’s wonderful to hear that the team was efficient and that our new range of picture and TV boxes made a difference. Thank you for the brilliant review and for trusting us with such an important day.
Team MJGR
Matthew James Global Relocations
My removal ‘team’ were fantastic
My removal ‘team’ were fantastic; Adrian arrived on time, was polite, cheerful and very switched on. This was not a straightforward move but he handled it beautifully. A real credit to MJR.
November 11, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sarah,
Thank you so much for the glowing review! We are thrilled to hear that Adrian made your move a smooth experience, especially given the challenges involved. He is indeed a vital part of the MJR team, and we’ll be sure to pass your kind words along to him. Enjoy your new home.
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Charles,
Thanks for the glowing review! We loved working with you. Planning and communication are at the heart of what we do, and we’re so glad we could be helpful throughout the process. Thanks for recommending us to others.
Team MJGR
Matthew James Global Relocations
Super professional 5*
Super professional, great communication and the team seemed to really care about our home(s) - new and old, and belongings. Thank you to Adrian, Sam and Owen!
November 28, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Frankie,
We truly appreciate your feedback! Professionalism and care for our clients' belongings are our top priorities, and it’s wonderful to hear that Adrian, Sam, and Owen delivered on that promise. Thank you for choosing us to help with your move.
Team MJGR
Matthew James Global Relocations
Fantastic - brilliant team!
Thank you so much Andy, Tony and Stefan - such a brilliant service, quick, efficient and just went above and beyond all day and I couldn't be more grateful. 10/10 amazing thank you guys
December 5, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Jodie,
Thank you so much for the glowing review! We are thrilled to hear that Andy, Tony, and Stefan took such good care of you. We pride ourselves on going the extra mile, and I’ll be sure to pass your kind words along to the guys—it will make their day! Thanks for choosing us.
Team MJGR
Matthew James Global Relocations
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