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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive product knowledge, making the shopping experience pleasant and efficient. Many people highlight the excellent service, noting quick and smooth delivery, with some even receiving assistance with setup and old mattress removal. The quality of the products, particularly mattresses, is also frequently commended. However, some people were dissatisfied with the quality of certain products, describing them as poor. A few other people also felt that the service was not always consistent, with one customer experiencing a significant delay in receiving an order and another expressing strong dissatisfaction with the attitude of a "manager."

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Product

People report positive experiences with product quality and selection. Many customers praise the comfort of... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Service

Users describe positive interactions with service. Many reviewers highlight the excellent service from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick, professional, polite and service you'd expect from a 5 star ⭐️⭐️⭐️⭐️⭐️ business. They arranged a swift delivery date and time, and the man on the phone couldn't do enough to help! I'll defini... See more

Rated 5 out of 5 stars

Great to deal with, very professional and knowledgeable staff. Went out of their way to get our order quickly delivered and delivered by two lovely lads who were very helpful. Would recommend highly f... See more

Rated 5 out of 5 stars

I visited Mattress Mick 6/1/26. We were assisted by a lovely gentleman called Noel who really knows his stuff about mattresses and beds. He was very helpful and we purchased a Malaga Mattress in the F... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Information provided by various external sources

A great mattress can change your life. That is why Mattress Mick is here to help you find the perfect mattress for you. Choose from a wide selection of memory foam, pocket sprung, and orthopaedic mattresses. We also have a huge selection of beds, and b...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
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2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Paul was very tolerant as I was…

Paul was very tolerant I was guaranteed to mess up the order online got calls throughout the whole process, delivery was two days after ordering, lovely guys even had the good manners to call me telling me they were 5 minutes away, placed my new matress on the bed and took the old one away, from start to finish absolutely 💯 fantastic communication and service, thanks Paul and guys I will have absolutely no hesitation recommending you to friends. Valerie Murray

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Expert knowledge from Noel…

Expert knowledge from Noel about what type of mattress suits different people / sleeping types / body size. Really wouldn't go anywhere else. Delighted with the friendly service - delivery due tomorrow and they'll take my old mattress away. A very happy customer.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Most friendly staff

Most friendly staff, I was taken around the store to try out the beds that would suit me, as I have hip and back problems. Dr Noel gave me great advice and I have had the best night's sleep in years. No bad back when I woke up . Happy days thanks Mattress Mick.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give less I would

If I could give less I would. mouldy bed came to me I rang up they gave me a replacement bed this bed was broke
they told me they will do everything they could to help me out wether that be a new bed and store credit went over picked out a different bed tried to charge me more money after the inconvenience of the two beds I had a problem with!
AVOID AT ALL COST! Won’t shop here again!!

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

DONT BE FOOLED

Don’t be fooled by the Jolly nice person that we are sold with Mattress Mick. He’s a man who is all front for the public and money. I parked my new van outside the shop in Coolock 2 weeks ago, brand new van and the first trip I took in it. The carpark was full so I parked right under the cameras at the front door. When I did there was also a large white van behind me. Both vans where under the cameras obviously placed at the front of the shop. When I came out my van was damaged. I’ve asked to sort it out without getting the Garda involved and was told everyday to call back Mick wasn’t there. Even though I knew he was at the shop everyday being. I rang and text several
Times given a different story over the course of two weeks. Eventually I drove back over and was then told, oh that camera is broken we can’t see anything even though I was told they knew the fella and he said he didn’t do it? So they have the footage and know who damaged my van and are hiding it and lying like it’s a big deal it’s only a broken light and damaged bumper not going to break the bank. Now im having to get the Garda involved. No doubt they will get lied to also. Never trust a lier is what I always say. Your property is not safe at that premises.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give the place in…

Waterford store- Wouldn’t even give the place in Waterford 1 star. It’s a terrible service. Im 8 months pregnant and was given no compensation and totally went against all consumer rights. The manager is a nasty man. Our bed was ripped and torn and he told me to get someone who deals with upholstery to fix my problem. They tried to blame us for doing it too. I highly highly recommend to STAY AWAY

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Went onto online service to order a…

Went onto online service to order a metel triple bunk bed. Got some guy called tony asking me to give my email address, gave him address, he said would send me pics of all types of beds I was lookin for, guess what never heard back 😂 I liked mattress mick from that documentary he did a few years ago, but bargain town got my funds in the end, mattress mi🤣ck me hole

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

STAY AWAY!!!! Worst customer service ! Faulty matress springs in matress as soon as got it when ringing to complain they kept changing people to deal with it going around circles, to be told” what do you want me to do with the matress!”. Never again will I buy from here.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

The online customer support

The online customer support was extremely helpful, I was not sure what mattress to pick and Paul advised me the perfect mattress that suited me,I would highly recommend mattress mick.

November 1, 2023
Unprompted review

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