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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly and professionally. Many people appreciate the thoughtful support and how the team goes above and beyond to ensure satisfaction, making the overall experience worry-free. However, some customers have expressed dissatisfaction with the product's quality and durability, citing issues such as broken clasps, loose stitching, and zippers failing sooner than expected. There are also mentions of products not matching advertised descriptions and difficulties with returns or replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers praise the stylish design, professional... See more

Quality

Users describe ambiguous interactions with quality. Many customers express significant disappointment, citing... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional customer service and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick, proactive, and... See more

Based on these reviews

Rated 4 out of 5 stars

Great bag. Great service when it was delivered just over a year ago. Unfortunately the clasp on the removable strap has broken, stuff happens. It's approx 5 days out of warranty so Maverick have asked... See more

Company replied

Rated 4 out of 5 stars

Purchased the Manhattan Double-Zip for my boyfriend. He's happy with the amount of organizational storage and the modern look of the briefcase. I've been dealing with customer service about a warranty... See more

Company replied

Rated 4 out of 5 stars

Navy Forte Backpack It's good to use either inside the compartment or the outer elegant design. Good match with suit and tie when I shouldered it during a daily business meeting. But durability tha... See more

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Rated 4 out of 5 stars

Great products - my husband has been using the bag for a year now and still in good condition. 1 of the handle straps stitching is loose and customer services have kindly offered to repair it under th... See more

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Rated 1 out of 5 stars

If you’re a real human, trust & believe all the other reviews about product quality & defectiveness. Wonder how much they paid to land on a Forbes list for must have products while offering us s... See more

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Rated 5 out of 5 stars

I bought the same backpack four years ago and used it every single day, so naturally it wore out over time. Because I really love this design, I decided to purchase a second one. This time I accide... See more

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Rated 5 out of 5 stars

I had an issue with the handle of my briefcase from Maverick & Co. It broke much sooner than expected. I reached out to their customer service; they replied quickly and offered a straightforward solut... See more

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Rated 1 out of 5 stars

Cancelled My Order After I Complained About Their Mistakes Requested a simple colour exchange. Passed between staff for a week - each person made me re-explain everything because they don't read p... See more

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Rated 1 out of 5 stars

I bought 2 bags separately, paying a total of £38 in postage which I thought was due to postage from Hong Kong to UK. In fact, both bags arrived from UK. When I queried the postage, was sent the stand... See more

Company replied

Rated 5 out of 5 stars

Package shipped and delivered on time as promised. Prompt acknowledgement plus details of progress was provided. Package arrived and unboxing experience is unmatched. Quality of boxin... See more

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Rated 5 out of 5 stars

I’ve been using this backpack for a while now and it’s been fantastic—sturdy, comfortable, and perfect for daily use. What really stood out to me, though, was the customer service. I had a small issue... See more

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Rated 5 out of 5 stars

I love the design; minimalist and fashionable, especially the Vista backpack. After buying the navy one last year, I got another in green as a gift for my friend. Both are fantastic colors. I think it... See more

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Rated 5 out of 5 stars

The product is beautiful and my husband has received several compliments on it from passersby. We noticed that the trim was separating and the company has gone above and beyond to fix the issue for us... See more

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Rated 5 out of 5 stars

I've now had 2 bags from Maverick & Co., and truly love their thoughtfulness when it comes to design and quality. I love both of my backpacks and use them almost every single day. I also get complimen... See more

Company replied

Rated 5 out of 5 stars

This company has gone above and beyond for my family . The customer service has been top notch. Personable and polite . The bags are incredible and my son is obsessed with his . I would deal with thi... See more

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Rated 1 out of 5 stars

I purchased the FC Barcelona leather briefcase some 14 months ago. Aesthetically, the bag looks very nice and I have received several compliments in relation to its look. Unfortunately, like man... See more

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Rated 5 out of 5 stars

I recently purchased a briefcase from Maverick & Co. and I am genuinely impressed. The craftsmanship is top-tier and the materials feel premium. The product shown on website are exact as shown in... See more

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Rated 5 out of 5 stars

I had an excellent experience with Maverick & Co’s customer service team. They were quick to respond, extremely professional, and genuinely helpful from start to finish. Every question I had was answe... See more

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Rated 5 out of 5 stars

Maverick & Co. offers a perfect balance of modern design, practicality, and value. The bags look sleek and professional, with a minimalist style that makes them ideal for work and travel. The qual... See more

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Rated 5 out of 5 stars

Awesome service. Ordered the wrong item and the customer service managed to cancel booking and get the right item even after processing without any fees. Looking forward to getting the item. In a... See more

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Rated 5 out of 5 stars

Everyday I get more and more annoyed with the fact my bag ripped and maverick absolutely refuse to repair or replace. £200+ on a bag and they couldn't give a care in the world. They will respond to... See more

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Rated 5 out of 5 stars

Maverick and Co. sells very stylish briefcases for men. I purchased one and have gotten a lot of compliments. They’re built with good craftsmanship and excellent internal layout as well. Very happy wi... See more

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Rated 5 out of 5 stars

My experience was mixed in the beginning because the company did not have a replacement policy for the strap and they only recommeded that I buy a replacement. That is fine I was willing to purchase i... See more

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Rated 5 out of 5 stars

This backpack has a great design that fits everyday use and can be carried for different occasions. After the warranty expired, my Mavericks & Co backpack zipper broke. The support team was very helpf... See more

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Rated 5 out of 5 stars

Ich bin absolut begeistert vom Kundenservice bei Maverick & Co.! Mein Garantieanspruch wurde schnell, unkompliziert und äußerst professionell abgewickelt. So wünscht man sich das – kundenorientier... See more

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Rated 5 out of 5 stars

The product is great and the after sales/warranty support is fantastic. Maverick stand behind their product and really want to make sure any issues are addressed appropriately with quick communi... See more

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Rated 5 out of 5 stars

High-quality products and responsive customer service. They responded quickly when I had an issue with an order and were very helpful in handling it. The bag I got was also really nice materials and b... See more

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Rated 5 out of 5 stars

Purchasing the item was easy! I bought this briefcase for my husband as a surprise gift & he has gotten so many compliments about it. The color is beautiful. The blue and orange goes well together, is... See more

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Rated 5 out of 5 stars

I love the bag. It is a great size. Holds a decent amount, but it isnt as bulky. I also think the sleek black finish is very professional and gets a lot of compliments. Perfect for day-to-day work, an... See more

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Rated 5 out of 5 stars

This case/bag caught my eye as it looked very modern. The case is lovely, very cool , I went with the orange interior The case is well made and i've had many positive comments. The service is extremel... See more

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Rated 5 out of 5 stars

I’ve been using a Maverick & Co. briefcase for almost a year , and I can confidently say the leather quality is exceptional — elegant, durable, and stylish. Every time I walk into a meeting, someone... See more

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Rated 1 out of 5 stars

I purchased one of these for my husband in 2024 and just over a year later the handle broke and the bag was no longer useable. Getting it repaired wasn’t an option and the customer service at the time... See more

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Rated 1 out of 5 stars

SCAM! This company is a scam do not support them, cheap Temu quality at a premium price and their customer service is horrible. Buyer beware. I purchased two bags and the quality was terrib... See more

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Rated 5 out of 5 stars

I receive many compliments on the bag I purchased, and even though one of the straps broke a few years after I made the purchase, customer service were easily contactable, quick to respond and extrem... See more

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Rated 5 out of 5 stars

Great designed product and comfortable to use. I’ve had a challenge with my backpack and after 13 months of use the company supported and find the best suitable solution.

Company replied

Rated 1 out of 5 stars

I ordered a backpack, and then the price reduced, so I cancelled the original order and ordered again at the reduced price. Then it happened again. I received a reply from a bot saying my second or... See more

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Rated 4 out of 5 stars

The quality of their products is excellent, and you can really tell they pay attention to detail. Everything feels well-made, durable, and thoughtfully designed.

Company replied

Rated 2 out of 5 stars

I have had my M&Co a couple of weeks now - my honest feelings are that they should get 5* for marketing re videos etc but with great regret, the product doesn’t match the glossy videos. Bluntly, it is... See more

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Rated 5 out of 5 stars

The Maverick bag, made from recycled Saffiano leather, is a stylish, functional choice for modern professionals. It features a striking lining, a padded compartment for iPad Mini or Kindle, and multip... See more

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Rated 5 out of 5 stars

Customer service is outstanding. They get back to in a timely manner and are always so amenable. Amazing backpack - does it job with class. Love it.

Company replied

Rated 2 out of 5 stars

I am planning to buy a leather laptop bag as a bday present for my partner, who works as a lawyer in the city, and I really liked the look of Maverick & Co. (I have seen someone on the Tube having... See more

Company replied

Rated 5 out of 5 stars

Some Very Cool Looking Well Made Products & Great Post purchase support with quick response for follow up inquiries.

Company replied

Rated 4 out of 5 stars

If I could leave 4.5 stars versus 5 I would. The Maverick Manhattan Double-zip bag has been everything I could wish for it to be. It is a stylish, sturdy, structured yet flexible, and very spaci... See more

Company replied

Rated 1 out of 5 stars

I’ll preface this by saying that I am very, very gentle on my gear. I don’t overfill or abuse my bags in any way. With that said, do your research on backpack options. While Maverick bags looks... See more

Company replied

Rated 2 out of 5 stars

I bought a briefcase for my boyfriend and within a month the bottom seams ripped on both sides. They said they would replace it but the customer support team was difficult to deal with seeing as thoug... See more

Company replied

Rated 1 out of 5 stars

I ordered a FC Barcelona leather briefcase around 14 months ago. I carry a surface pro notebook and a notepad plus a few small items (pen, air pods etc) in the case. It still looks brand new 14 month... See more

Company replied

Rated 1 out of 5 stars

My zipper completely came apart from my bag within the first 15 months of owning the bag. With it being over $200, this was shocking and I reached out expecting some level of customer service ,... See more

Company replied

Rated 1 out of 5 stars

I had high hopes for my Maverick & Co. backpack, but within just a few months, two separate parts of the bag began to fall apart under normal use — first the shoulder strap, then the luggage str... See more

Company replied

Rated 5 out of 5 stars

From the moment I reached out to MAVERICK & CO., I was impressed by the professionalism, attentiveness, and genuine care shown by their customer support team. Every interaction was prompt, clear,... See more

Company replied


Company details

  1. Bags and Luggage Store

Information provided by various external sources

Inspired by modern minimalism, elegant leather necessities designed for stylish gentlemen. Discover the latest collection to complete your urban look.


Contact info

3.8

Great

TrustScore 4 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service that truly exceeded my expectations!

Exceptional customer service that truly exceeded my expectations!

I reached out to Maverick & Co regarding an exchange due to a defect, and during the return process I made a mistake entirely on my end by sending the item with an incorrect label. I fully accepted the loss and did not expect anything further.

To my surprise, Angelica and the Maverick & Co. customer service team went above and beyond and offered to send me a brand new replacement bag as a courtesy. This level of understanding, professionalism, and goodwill is extremely rare today.

On top of that, I genuinely loved the quality of the bag itself hence exchange request. The materials, craftsmanship, and overall feel are excellent, and it is exactly what I was looking for in a travel back bag.

Communication throughout the process was prompt, polite, and genuinely customer focused. They did not hide behind policy, but instead chose to do what was right, and that speaks volumes about their brand values.

I truly appreciated how they handled the situation and I would not hesitate to recommend Maverick & Co. to anyone looking for quality products backed by outstanding customer support. This experience alone has made me a loyal customer.

Thank you again to Angelica and the entire Maverick & Co. team.

January 29, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Dear Ozgur,

Thank you so much for taking the time to share this — it truly means a lot to all of us at Maverick & Co.

We’re really sorry you experienced a defect at first, but we’re so glad that our customer service team were able to turn things around and support you through the exchange process. Your kindness and honesty about the shipping label mix-up is deeply appreciated, and we’re grateful you gave us the chance to make it right.

It also makes us incredibly happy to hear how much you love the bag itself — from the materials and craftsmanship to the overall feel. Knowing it’s exactly what you were looking for in a travel backpack is the best compliment we could ask for.

Thank you again for your trust, your recommendation, and for being part of the Maverick & Co. community. We’re honored to have you as a loyal customer, and we’ll be here anytime you need us.

Sincerely,
The Maverick Team

Rated 4 out of 5 stars

Manhattan Double-Zip

Purchased the Manhattan Double-Zip for my boyfriend. He's happy with the amount of organizational storage and the modern look of the briefcase. I've been dealing with customer service about a warranty claim on the bag, and they've been great so far.

January 28, 2026
Unprompted review
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Reply from Maverick & Co.

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Rated 5 out of 5 stars

Excellent service and returns

January 27, 2026
Unprompted review
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Reply from Maverick & Co.

Hello Spencer,

Thank you for leaving such a great review! It’s wonderful to hear that our customer service and returns process met your expectations. We work hard to make every step as smooth as possible, so your feedback means a lot to us. We look forward to helping you again in the future!

The Maverick Team

Rated 5 out of 5 stars

team was responsive

January 26, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Ikenzie,

Thank you for your kind review. We’re pleased to know you found our team responsive, providing timely support is very important to us.

The Maverick Team

Rated 5 out of 5 stars

Beautiful briefcase

Purchasing the item was easy! I bought this briefcase for my husband as a surprise gift & he has gotten so many compliments about it. The color is beautiful. The blue and orange goes well together, is sleek and chic. My husband uses it all the time for work and loves it!

January 22, 2026
Unprompted review
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Reply from Maverick & Co.

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our product has made you happy. Thanks again for choosing us and we can't wait to see your next purchase!

Rated 5 out of 5 stars

Great products!

Amazing products and amazing customer service. I would highly recommend buying these bags.

January 14, 2026
Unprompted review
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Reply from Maverick & Co.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

Postage costs are way too high

I bought 2 bags separately, paying a total of £38 in postage which I thought was due to postage from Hong Kong to UK. In fact, both bags arrived from UK. When I queried the postage, was sent the standard polite but useless reply about shipping time, weight etc etc. You would think that shipping within the same country for items valued at £300 would be free! Maverick refuse to pay return costs. I will keep the bags because they clearly like to make it difficult to return anything but will never buy from them again. Wish I'd read the reviews before I made the purchases!

January 14, 2026
Unprompted review
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Reply from Maverick & Co.

Thank you for taking the time to share your experience. We’re sorry to hear that your expectations regarding shipping and returns were not met, and we’d like to clarify a few important points for transparency.

While your bags were delivered from our UK partner warehouse for faster delivery, Maverick is a Hong Kong–based brand. Before items reach our UK facility, they are shipped internationally and handled through third-party logistics partners. These international logistics costs still apply, even when the final delivery is domestic. The shipping fees you paid covered only a portion of those overall costs — we absorb a significant part to keep pricing as reasonable as possible.

All shipping fees are displayed clearly at checkout, and completing an order confirms acceptance of those charges and our terms before purchase.

Regarding returns, our policy — including return shipping responsibility — is also stated clearly on our website. We understand this may be disappointing, but the policy is in place to remain fair and consistent for all customers.

We genuinely appreciate your feedback, as it helps us continue improving how we communicate our processes more clearly. While we regret that this experience has left you feeling dissatisfied, we do hope the quality of the bags themselves meets your expectations and serves you well.

If you would like to discuss your order further, our team remains available to assist.

Rated 2 out of 5 stars

Not worth the money

I bought a briefcase for my boyfriend and within a month the bottom seams ripped on both sides. They said they would replace it but the customer support team was difficult to deal with seeing as though he couldn’t be without one. Bought him a Tumi one this Christmas and can already tell how much better the quality is. Don’t waste your money.

December 25, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Lisa,

Thank you for taking the time to share your experience — we’re truly sorry this was how things felt, especially since the briefcase was a gift and the issue happened so soon.

When you first reached out, we did approve your warranty claim and offered an exclusive resolution (a replacement) to make things right. However, we weren’t able to proceed because we didn’t receive the required cooperation within the timeframe provided to complete the warranty process. As a result, the approved claim has now expired under our warranty procedure.

That said, we’re genuinely sorry for the inconvenience this caused — we understand your boyfriend couldn’t go without a briefcase, and we regret that the process added frustration during what should have been a simple fix. We also want to reassure you that our products go through quality checks before shipping, and your feedback has been shared internally for review.

If you’re open to it, please reach out to us again with your order details — we’d still like to see if there’s anything we can do to help, even though the original claim window has passed.

Sincerely,
The Maverick Team

Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing – avoid this shop!

This online shop is a complete nightmare. The return process is unnecessarily complicated, confusing, and clearly designed to discourage customers from sending items back. Instead of a straightforward and customer-friendly system, you are forced through endless steps, unclear instructions, and long waiting times.

The worst part comes with the refund: they simply deduct a significant amount of money without any explanation whatsoever. No transparent breakdown, no justification, and no helpful response from customer service. Messages are either ignored or answered with meaningless copy-and-paste replies.

This is highly unprofessional and feels borderline dishonest. Ordering here is a risk, as you cannot trust that you will receive a full and fair refund. I strongly recommend staying away from this shop. This was my first and definitely my last order.

January 1, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Svenja,

We are very sorry to hear about your experience and appreciate you taking the time to provide feedback. We strive to make our return process as clear and straightforward as possible, and we regret that you found it confusing.

We would like to clarify that, as stated in the email we sent, refunds cover the product cost only. Shipping charges are non-refundable, and the cost of the return label is also deducted from the total refundable amount. This policy is in place to maintain transparency and fairness in all transactions.

We apologize if our communication did not meet your expectations. We take all feedback seriously and will review how we can make our instructions and support clearer for our customers in the future.

Thank you for sharing your concerns, and we hope this helps clarify the situation.

The Maverick Team

Rated 1 out of 5 stars

Very disappointed with service

I ordered a backpack, and then the price reduced, so I cancelled the original order and ordered again at the reduced price. Then it happened again. I received a reply from a bot saying my second order would be cancelled and refunded, but it didn't happen, so I ended up with two backpacks. I tried to return one, but the company refused, despite UK law clearly giving consumers the right to return goods within 14 days for a full refund if ordered on line. So now I have 2 backpacks, when I only wanted one, and Maverick has lost my goodwill...
Unless they reconsider.

After seeing the reply below, I had hopes they would try to accommodate an unhappy customer. They didn't, even though costs would have been minimal for an improved review. So my advice is don't give them your business. The company name says more about them than they probably realise.

January 12, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your frustration, and we understand how disappointing this situation has been for you. Please contact us so we can review and check this for you.

Rated 5 out of 5 stars

Great Customer Service

Great company to deal with. Their products are first-class, and their Customer Service responds and solves any issue immediately.

January 12, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Alfonso,

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our products and customer service. Your feedback motivates our team to keep delivering top-quality products and support. We look forward to serving you again soon!

The Maverick Team

Rated 4 out of 5 stars

The quality of their products is…

The quality of their products is excellent, and you can really tell they pay attention to detail. Everything feels well-made, durable, and thoughtfully designed.

January 8, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Veronica,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you’re happy with the quality of our products and that the attention to detail stood out to you. Creating well-made, durable, and thoughtfully designed products is exactly what we aim for, so your words truly mean a lot to our team. Thanks again for your support!

The Maverick Team

Rated 1 out of 5 stars

I purchased the Maverick & Co

I purchased the Maverick & Co. Manhattan Double Zip (originally $300) with the expectation of long-term durability. Unfortunately, after just two years of use, the handle has completely failed due to what appears to be a structural defect in the stitching/load-bearing point.

Despite marketing themselves as a premium brand, their support was extremely disappointing. Because I am technically outside their 1-year warranty, they refused to consider a defect exception. Their only "solutions" were:

A 30% discount on a new bag. However, since they have raised their prices to $500, this "discount" would result in me paying MORE than the original price of the bag ($350 vs $300).

Paying $70+ out of pocket to ship the defective bag to Hong Kong for a repair.

For a bag at this price point, a handle should not fail in 24 months, and a customer should not be expected to pay 25% of the product's value in shipping just to fix a manufacturing flaw. I cannot recommend this brand to anyone looking for actual quality or reliable customer service. Beware of the "luxury" marketing—the durability does not match the price tag.

Lastly, they primarily use AI to screen and respond to support cases. Oddly, even after providing the receipt, they said they could not locate the order. Buyer Beware of this company!

January 6, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issue with your bag and understand how frustrating this must have been.

At Maverick & Co., we stand by the quality of our products and offer a one-year warranty, which is clearly stated at the time of purchase and on our website. While we genuinely empathize with situations where issues arise outside the warranty period, we must apply our policies consistently and fairly to all customers.

In this case, although the product was already beyond the warranty coverage, our team still offered goodwill solutions, including a discount on a replacement and the option for repair. These were extended as support options, not obligations, and were meant to help provide a path forward even outside of standard coverage.

Regarding shipping costs, as an international brand based in Hong Kong, logistics can unfortunately involve higher courier fees depending on location. We understand this is not ideal and that is why we offered a 30% discount as we belive purchasing a new one will give you a new bag with new warranty coverage instead of paying a high shipping fee for repair.

As for your concern about AI usage: while we do use automated systems to help manage high volumes of inquiries, every case is reviewed by our customer support team. We sincerely apologize if there was any confusion regarding order verification, and we take this feedback seriously as we continue to improve our processes.

We truly regret that this experience did not meet your expectations. Your feedback is valuable to us, and we will continue striving to improve both our products and our customer service.

Rated 5 out of 5 stars

Quality as promised

The product itself has the highest quality in term of materials and design as promised.

December 28, 2025
Unprompted review
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Reply from Maverick & Co.

Hello there!

Thank you so much for your kind words! We’re really happy to hear the quality, materials, and design lived up to what you expected. Appreciate you taking the time to share this — hope it serves you well for a long time, and we can’t wait to welcome you back again!

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

Great Products & Support

Some Very Cool Looking Well Made Products & Great Post purchase support with quick response for follow up inquiries.

January 1, 2026
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Garry,

Thank you so much for the lovely review! We’re really happy to hear you’re enjoying the look and build of the products — and that our post-purchase support was quick and helpful. If you ever have any questions down the road, just reach out anytime.

Sincerely,
The Maverick Team

Rated 1 out of 5 stars

I purchased the FC Barcelona leather…

I purchased the FC Barcelona leather briefcase some 14 months ago. Aesthetically, the bag looks very nice and I have received several compliments in relation to its look.

Unfortunately, like many of the comments here, the issue lies in the craftsmanship. In particular, the stitching for the handles started tearing through normal use and one of the handles has now completely broken off. The second handle is fairing only slightly better but is also showing signs of tearing. Regardless, a single handle is redundant and the only way to use is it now is via the shoulder strap.

Unfortunately, it appears that most of the Maverick and Co briefcases utilise the same style of handles. Despite liking the looks of the bag, such a key issue arising after just 14 months of use is fatal when looking for a quality bag.

December 30, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Ernest,

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience, especially given that you initially enjoyed the design and appearance of the FC Barcelona leather briefcase.

It’s disappointing to learn that the handle stitching did not hold up under normal use, and we completely understand how frustrating this must be—particularly for a product intended to be both functional and durable. Your comments about the craftsmanship and handle construction are taken very seriously, and we appreciate you bringing this to our attention.

We would really like the opportunity to look into this further and see how we can assist. Please reach out to us at support@maverickandco.co
, and include any relevant details or photos if possible. Our support team will be happy to review your case and advise on the next steps.

Thank you again for your honest feedback, it helps us improve and do better.

The Maverick Team

Rated 5 out of 5 stars

Good customer service

Quick response time. Great customer service. I'm very happy with their services. Thanks guys!

December 27, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

SCAM

SCAM!
This company is a scam do not support them, cheap Temu quality at a premium price and their customer service is horrible.

Buyer beware.

I purchased two bags and the quality was terrible, the briefcase was cheap (plastic like) and the embroidery was dodgy but the worst part was the zipper doesn't close and when i asked them for support they said rub a candle on it or return it at my own expense (however due to the Embroidery there is no returns in their policy).

Joke of a company.

December 24, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Luke,

We’re genuinely sorry to hear about your experience and the frustration it caused. That’s never the impression we want to leave.

We want to clarify a few points for transparency. The Earthen Recycled Leather Backpack is made of 100% Recycled Saffiano leather while the Manhattan Leather Briefcase is made out of Genuine Saffiano leather, which can feel different from traditional leather and may not meet everyone’s expectations. That said, a zipper that doesn’t function properly is not acceptable, and we’re sorry this was your experience.

Regarding the zipper advice, suggesting a simple fix is sometimes helpful for minor stiffness, but we understand that it felt dismissive in your case. For custom embroidered items, our policy does restrict returns because they are made to order, however this does not mean we disregard genuine quality concerns. When there is a confirmed fault, we do review cases individually to find a fair resolution.

We’re disappointed that this wasn’t resolved to your satisfaction and would welcome the opportunity to revisit the issue if you’re open to it. Please reach out to us directly at support@maverickandco.co with your order number so we can review this properly.

We appreciate all feedback, even when it’s tough to hear as it helps us improve.

The Maverick Team

Rated 5 out of 5 stars

Great Customer Service

My experience was mixed in the beginning because the company did not have a replacement policy for the strap and they only recommeded that I buy a replacement. That is fine I was willing to purchase it because my husband loves his briefcase but when I saw the shipping fee costs more than the strap I was taken aback. Its great that the company is doing a one time courtesy and will replace the strap. I will continue to shop here because of the good customer service.

December 16, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our product has made you happy. Thanks again for choosing us and we can't wait to see your next purchase!

Rated 5 out of 5 stars

Many compliments and great customer service

I receive many compliments on the bag I purchased, and even though one of the straps broke a few years after I made the purchase, customer service were easily contactable, quick to respond and extremely understanding, replacing the broken part.
Would recommend to anyone who wants a timeless piece.

December 23, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Joseph,

Thank you so much for taking the time to share this lovely review.

We’re thrilled to hear how many compliments your bag has received and that it’s been a timeless piece for you. While we’re sorry that the strap broke, we’re really glad our customer service team could make the process easy and get it resolved quickly for you. Your recommendation truly means a lot to us, thank you for your trust and support.

The Maverick Team

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