Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... See more
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Review summary
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Reviews shaping this summary
Was informed the delivery would be about 10 to 12 days, that was fine. Received an email stating my mattress and 2 free pillows were on there way to the delivery depot. So far so good. On the d... See more
Company replied
The delivery of the MAX Hybrid Ultra Firm Mattress was speedy and the quality of the mattress is relatively good considering the price. After sleeping on the mattress during the generous 100-night s... See more
Really fast delivery and very comfortable mattress. Did a lot of research about what mattress to get, and this seemed to tick all the boxes and I'm really happy with it. It's so comfortable and is... See more
Company details
Written by the company
At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.
Contact info
United Kingdom
- sales@maxmattress.co.uk
- maxmattress.co.uk
3.9
Great
119 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
despatch time was excellent
despatch time was excellent. the guys who delivered it put it on the bed and unwrapped it for me. couldnt be more helpful.
June 23, 2025
Unprompted review
I had been struggling to sleep due to…
I had been struggling to sleep due to pain in my back & shoulders for some time. Believe me, I have tried all the companies with big brands but this one blew me off. After researching mattresses on the Internet 🛜 I decided to purchase a Max Ultra Firm Mattress & FREE 2 luxury memory foam pillows. It’s like a cherry on top of cream :)
The pain in my back and shoulders were alleviated after the first night (Touch wood) I'm pleased to say that after several weeks the neck pain has now ease off.
100 nights free trail & 10 years guaranteed. Guys go for it
Best wishes,
Samir Divecha
June 23, 2025
Unprompted review
Excellent service and quality
We bought a 1000 sprung mattress which did not suit our needs. We made use of the 100 night offer and changed it to a 3000 sprung. The service was second to none, the mattress is wonderful. Our sleep has improved so much.
June 12, 2025
Unprompted review
Don’t be scammed by Max Mattress
Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain.
I have never had such a bad experience.
Within 30 nights out of 100 nights free trial, I have raised complaint. Instead of arranging collection, they have started to use delaying tactics.
Now, they have completely stopped responding.
I am end up having back pain, still on the same mattress because no refund has been issued and have not enough money yo buy new.
I am now reporting it to Trading Standards and Ombudsman.
June 8, 2025
Unprompted review
Reply from Maxmattress
Dear Syed,
We're genuinely sorry to hear that your experience did not meet your expectations and regret the delays in communication — especially as one of your emails unfortunately didn’t reach us, which added to the issue.
Once we became aware of your concerns, we apologised and took swift action. To resolve the matter as fairly as possible, we offered you a full refund before collection of the mattress was even made — something we rarely do, given the risk to us as a business. We did this to show good faith and prioritise resolving your issue quickly.
While we fully accept that our response times could have been quicker, we respectfully disagree with the serious accusations in your review, such as claiming we are scammers or suggesting legal misconduct. These are not only unfounded but also untrue — we are a legitimate UK business and have done everything we can to resolve your complaint transparently and fairly.
Given the steps we’ve taken to put things right, we kindly asked you to consider updating your review to reflect the full picture.
MAX Mattress
Fixing a mistake
Having purchased a more expensive mattress only 5 months previously and it giving us some back pain in the mornings after it claiming to be a firm mattress I definitely made the right choice this time with the Max Mattress. From the first sleep it has been great, exactly as described in the desciption.
June 30, 2025
Unprompted review
Super comfortable, worth it
An excellent, super comfortable mattress. I was initially a bit hesitant given that it appears to be a new-ish brand (and I’ve been burned before), but I’m really glad I went ahead with it. It was very reasonably priced, works like a dream and I have great sleep on it. Delivery was also arranged very promptly and seamlessly. Probably the most fuss-free purchase I’ve had doing up my house!
June 22, 2025
Unprompted review
The mattress firmness is absolutely all…
The mattress firmness is absolutely all I needed and honestly it exceeded my expectations
June 18, 2025
Unprompted review
Awaiting my refund as I wanted to pay…
Awaiting my refund as I wanted to pay in instalments but before I could do anything the whole amount was taken quickly which I can’t afford. Waiting for a refund .
Chat also was not working , and no contact numbers to get this sorted.
Given me a terrible headache. May have to to the ombudsman if refund is not forthcoming 👎
June 9, 2025
Unprompted review
Reply from Maxmattress
Dear M Singh,
I'm sorry you had issues placing your order correctly. You selected the pay with credit/debit card option which is why payment was taken in full. You needed to use the DivideBuy option for our interest free payment option.
We issued your refund promptly on the June 17th which I trust is now with you.
Warm regards,
MAX Mattress
Didn’t deliver the mattress on time
Didn’t deliver the mattress on time. It’s saying 1-3 days delivery but we received after 2weeks.
June 10, 2025
Unprompted review
Reply from Maxmattress
Thank you for your feedback, and we're truly sorry for the delay you experienced. We completely understand your frustration - your mattress should have arrived much sooner.
Unfortunately, there was an unexpected spike in demand for this particular model, which temporarily affected our delivery times. While this isn’t the level of service we aim to provide, we’re taking steps to ensure better communication and stock management going forward.
We really appreciate your patience and thank you for bearing with us.
Max Mattress
Absolutely love this mattress
Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’t felt this good in two years. I ordered on a bank holiday Monday, it was delivered on the Friday. The only reason I gave it one less star than 5 was because the delivery was at 6:49am which was annoying and not even social hours so I’m not sure why it was so early.
June 1, 2025
Unprompted review
The delivery was 7 to 10 days not the 3…
The delivery was 7 to 10 days not the 3 to 5 days they stated but the wait was well worth it as the mattress has a fantastic support and is super comfortable ( I got a firm ) and now I'm having a deeper and longer sleep. So that delivery time is long forgotten 😄
May 6, 2025
Unprompted review
Overall a good mattress but it's a bit…
Overall a good mattress but it's a bit hard for me .
May 11, 2025
Unprompted review
We just fell in love with our ultrafirm…
We just fell in love with our ultrafirm mattress. Best nights ever. 10/10 quality and service. Highly recomended.
May 9, 2025
Unprompted review
A genuinely supportive and comfortable…
A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I was nervous ordering a mattress online tag we had never tried but I’m very very glad we did!!
April 24, 2025
Unprompted review
I have made an order 8 days ago and…
I have made an order 8 days ago and still no confirmation has been provided. Eventhough you took the money.
Your delivery policy states 2-3day delivery.
No customer service contact to call for complaints
Very unhappy and unpleased with your services.
April 16, 2025
Unprompted review
After years of broken sleep I know…
After years of broken sleep I know sleep like a baby would highly recommend
April 11, 2025
Unprompted review
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