Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... See more
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Review summary
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Reviews shaping this summary
Was informed the delivery would be about 10 to 12 days, that was fine. Received an email stating my mattress and 2 free pillows were on there way to the delivery depot. So far so good. On the d... See more
Company replied
The delivery of the MAX Hybrid Ultra Firm Mattress was speedy and the quality of the mattress is relatively good considering the price. After sleeping on the mattress during the generous 100-night s... See more
Really fast delivery and very comfortable mattress. Did a lot of research about what mattress to get, and this seemed to tick all the boxes and I'm really happy with it. It's so comfortable and is... See more
Company details
Written by the company
At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.
Contact info
United Kingdom
- sales@maxmattress.co.uk
- maxmattress.co.uk
3.9
Great
119 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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The mattress is outstanding
The mattress is outstanding. No back ache the very first morning, which is an absolute win.
March 18, 2025
Unprompted review
Great mattress
Great mattress, only down side it took about 3 weeks to get here.
March 19, 2025
Unprompted review
Reply from Maxmattress
Hi Kirsty,
Apologies for the slower than usual delivery service. Thank you for your feedback and sharing your experience. We're pleased to hear the mattress is performing for you and providing the support and comfort you expected.
Max Mattress
Easy to order
Easy to order nice comfortable matress however i wish it had of been deeper than it is. It's 15 cm deep i usually go with 28 or 32 deep mainly for the height
February 6, 2025
Unprompted review
Reply from Maxmattress
Hi Tracy,
Thank you for your review. Our mattresses range from 20 - 25 cm deep. If you believe your mattress is only 15 cm please email sales@maxmattress.co.uk with images attached and we will assist you with this.
Max Mattress
Haven’t received the mattress the money…
Haven’t received the mattress the money has been taken . Costumer service doesn’t exist nobody answered to the only way to contact them by email, no phone number. Better to stay away from this company
February 24, 2025
Unprompted review
Reply from Maxmattress
We’re sorry to hear about your experience and appreciate your feedback. Our team has maintained clear communication regarding your order, including the extended shipping timeline you were made aware of at the time of purchase (as stated in your order confirmation email). Your mattress was scheduled to arrive and be ready for delivery from the 27th, and we have done our best to keep you updated throughout the process.
Additionally, we offered a goodwill compensation for the delay, which you chose to decline. We understand your decision to cancel, and we have processed this accordingly.
We take customer satisfaction seriously and always strive to provide the best service possible. While we regret that we couldn’t meet your expectations this time, we appreciate your time and feedback.
Max Mattress
No more fidgeting to get comfortable!
Purchased the king size with free luxury memory foam pillows and added the mattress protector too, to extend the 100 night guarantee to a 200 night guarantee.
The pillows are awesome, the mattress cover isn't the greatest quality though.
Although the website states delivery within 2-3 days, it actually took 10 days, after initially ordering the mattress and paying for it, it was infact 2-3 days before I was contacted to choose my delivery date.
That being said, the delivery of the mattress was very seemless on the day itself, took about 5 minutes in total from the doorbell ringing to the drivers leaving.
The mattress itself is a little too firm for me and anything i have had prior to this mattress, however, it is supportive, well made, and I don't fidget during the night trying to get comfortable anymore, when I'm asleep, I stay in the same position until I wake up and I'm waking up not even knowing I've been to sleep, the nights go too fast now, and I wake wanting to go back to sleep, but don't have the time.
That's not because I don't feel rested or needing more quality sleep, it's because I just fall asleep straight away and dive straight into a deep sleep without fidgeting and waking myself up trying to get comfortable.
All in all, this is a mattress that rivals the top tier, top price competitors at a very reasonable price, definitely worth a 5 star review, however, due to the delivery claims and reality of the actual delivery being delivered, I have deducted a star.
If you are looking for a good quality mattress, and don't have the budget for a high end, high price mattress, but want one that feels like one, you will be pleased with your decision to purchase this one from max mattress.
Not sure what else you want to know about what I think of it, I sleep very well on this mattress and would recommend it to others, infact, I have already suggested to both my little brother and my dad to purchase one as they both suffer from back issues, even if they didn't I would have still suggested they get one.
February 10, 2025
Unprompted review
Really comfortable pillow
Really comfortable pillow, would recommend
December 31, 2024
Unprompted review
High quality mattress at a great price
High quality mattress at a great price. The firmness of the mattress is ideal for me. I’m sleeping much better than previously. The mattress was delivered on time and the communication from the delivery team was excellent. Overall, well worthy of a 5 star rating.
February 17, 2025
Unprompted review
From ordering to delivery they made it…
From ordering to delivery they made it easy. The comfort and support of the mattress makes for a really sound sleep with no aches and pains in the morning
February 6, 2025
Unprompted review
Perfect for my back
Perfect for my back. Have lower back issues and this mattress has solved it. Could not be more happy. Customer service 100% delivery 100% quality of product 100% value 100% best mattres I have used.
February 11, 2025
Unprompted review
Mattress is super comfy
Mattress is super comfy. For a change I now wake up refreshed. Would definitely recommend
February 11, 2025
Unprompted review
Mattress
The mattress is super soft and cosy. Had the best night sleeps ever on it!!!!
February 5, 2025
Unprompted review
What an amazing nights sleep with this…
What an amazing nights sleep with this pillow. Just the right amount of support and very comfortable.
January 30, 2025
Unprompted review
Quality Product
Recently used a pillow from here. Super comfortable and very breathable. Would highly recommend.
January 11, 2025
Unprompted review
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