MaxPureCases Reviews 

Reply from MaxPureCases

Nov 13, 2025

Dear Jason,

It is unlikely that an individual would spontaneously express positive feedback about a case bought at a case store. Upon conducting an online search, one would typically encounter predominantly negative reviews for any brand. This phenomenon arises because individuals tend to express dissatisfaction only when they are particularly displeased. In such instances, all that was required was to send an email to our customer support team. Regrettably, we no longer offer leather cases for the iPhone 14 Pro. Could you please provide me with the date of purchase for your device? Furthermore, I would like to ascertain whether you made your purchase through our website, as we have not received any complaints from a Jason or about leather cases for an extended period. Despite the Trust Pilot score, our business and collaboration with Apple are thriving. It is important to note that Trust Pilot is not a definitive measure of quality. Nike, for example has low Trust Pilot score and is a reputable company.

Reply from MaxPureCases

Nov 13, 2025

Dear Grace,

What makes you think that the item is fake?

Reply from MaxPureCases

Oct 29, 2025

Dear Miss.

Our phone number is not a hotline. It’s a company‘s phone number that has a lot of brands underneath and it is not a customer service. Please give us a an email at the info@maxpurecases.com. And let us know when you send us an email so we can resolve this. We will check also our spam folder to find your email.

Thank you

Reply from MaxPureCases

Oct 16, 2025

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Reply from MaxPureCases

Updated Oct 16, 2025

Dear Sophia,

Your order was made on September 20th, and shipped 5 days ago - today is Sept 26th). USPS tracking number is valid and you did not pay anything for shipping. You paid 39.95€ at the Apple Store, while the price is 69€ there. Let us maintain honesty in our communications. We sell tens of thousands of cases each month. If your order was not delivered in time you think it should have all yoi needed to do is contact our support team. Fabricating false stories will not resolve the issue.

P.S. this is link to tracking so everyone can see that what you say is simply not true: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190386705812348529

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

Thank you for your understanding.

Reply from MaxPureCases

Updated Sep 25, 2025

Dear Catherine,

This assertion is entirely inaccurate. If you had invested only 10% of the effort required to claim insurance compensation, you would have already received it. We consistently demonstrated kindness and assistance towards you. However, if you claim that you did not receive the parcel, despite Yodel providing GPS-verified photographic evidence of delivery, the only course of action you should take, rather than blaming us, is to heed our advice and collect the insurance compensation.

Indeed, we mentioned that the most probable explanation for the loss of your parcel is that an immigrant worker stole it. Alternatively, you could be lying about not receiving it. Reddit is replete with accounts of immigrants stealing these small parcels. We discussed this matter after exchanging several emails. While it may appear “racist,” it is a reality that is causing the United Kingdom to experience political turmoil and social unrest, while we pretend to remain oblivious and strive for political correctness.

I am pleased that you provided us with this feedback, as many individuals will read that we prioritize doing what is morally correct over maintaining a high Trust Pilot score. While you are our customers, it is equally important that you treat us with respect and fairness, not just the other way around.

P.S. It is important to note that we have consistently treated you fairly and respectfully from the outset. We prioritize customer satisfaction and adhere to a uniform approach in our interactions with all clients. The fact that you are a doctor and hold a PhD in a specific field does not grant you the authority to instruct us on our business practices or dictate how we handle such situations. Upon entering our contract, you agreed to our terms of service. Your sole responsibility was to obtain the insurance coverage and refrain from advising the US company on how to conduct business or making assumptions about their procedures. The information you provided to us does not apply to an online business, and even if it did, I would like to reiterate that our package has been delivered. All available evidence, including delivery proof and GPS confirmation, indicates that the parcel was delivered to your specified address.

In my personal opinion, it is highly probable that the parcel was indeed stolen from you. This belief stems from my research on the topic of “immigrants potentially taking what is not theirs.” I mentioned this possibility as a potential explanation for the situation and emphasized the importance of our insurance coverage. The only missing element is your signed affidavit, which would enable the insurance company to process the reward within a 72-hour timeframe.

Furthermore, I have consulted with the insurance company, and they share my concern that these incidents are predominantly attributed to immigrants. However, they acknowledge that such pay-offs are still being made.

Your decision to engage in a prolonged argument with us and provide negative reviews instead of directly claiming the insurance money suggests a lack of humility and self-awareness.

Reply from MaxPureCases

Updated Oct 16, 2025

Dear Marjhalon;

Something he’s not adding up in what you claim here: first of all if you bought leather Case - it was two years ago. Also, we don’t have any one resembling your name or email that ever bought anything at our store and if somehow all of this is true this is not a proper place to ask for a refund. It’s our email: info@maxpurecases.com

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Reply from MaxPureCases

Updated Oct 16, 2025

Dear Sue,

We’ve sent you a screenshot of your order, which clearly shows that you’ve ordered an iPhone 15 case. If you still have doubts, you’ll find your order’s model name and SKU in each email you received from us. One email was sent as an order confirmation, another as a notification that your order is ready for shipping, and the rest provide updates on shipping and tracking. This is undoubtedly your mistake, and it’s the reason why we’re struggling to maintain a good score here. Unfortunately, the platform deletes genuine positive reviews because we don’t pay them a fee, and these individuals simply post completely false information. So, we’re forced to accept this situation.

MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.


Thank you for your understanding.

Sincerely,

MaxPureCases Team