I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... See more
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I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... See more
Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... See more
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... See more
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If there were 0 stars
If there were 0 stars, that is what I would give.
Do not buy from this site, I have tried everything to get my item returned and there is absolutely zero communication back.
It took ages to arrive, so I wanted to return straight away. I have spent weeks trying to contact them in different ways, but there is no access to any return information.
DO NOT BUY

Reply from MaxPureCases
Poor Quality Product and Extremely Disappointing Customer Service
I purchased an iPhone Pro 15 case from Max Pure Cases in December 2024, and within just two months it began to deteriorate. The quality was extremely poor for the price.
When I contacted customer service within the timeframe, I received no reply. Later, when I followed up again, they refused to issue a refund unless I returned the defective product at my own expense -which would have cost me over £10 in postage. They would not cover this cost, despite the product being faulty.
Because of their delay in responding, I was then unable to escalate the dispute through my bank, as too many months had passed to raise a Visa chargeback. When I explained this and reluctantly accepted their offer of a replacement, they stopped replying altogether and completely ghosted me.
I have no words to describe this behaviour other than untrustworthy and dishonest. A company that refuses to stand by the quality of its products and then fails to honour its own promises should be avoided at all costs.
I strongly recommend that you do not purchase from Max Pure Cases. - Thank you for your response. I want to be absolutely clear: the damage to my iPhone Pro 15 case was not caused by a fall or misuse. The case deteriorated under normal use within just two months, which is why I contacted your team promptly.
Your repeated failure to respond to my emails - including completely stopping communication - and your refusal to follow through on the replacement you initially offered demonstrate a serious lack of integrity and poor customer service. Your delays also prevented me from escalating the matter through my bank due to Visa’s 160-day dispute window, leaving me no choice but to accept the replacement - yet it was never provided.
Your accusations that I was at fault are unprofessional and misleading. I have full records of our email exchanges confirming the timeline and facts. While Trustpilot does not allow attachments, the correspondence clearly shows the situation and contradicts your claims.
This experience clearly demonstrates that Max Pure Cases does not honor the quality of its products or its commitments to customers. Furthermore, your Trustpilot response focuses on blame-shifting rather than addressing the service and product issues, which is unprofessional and inappropriate. Potential buyers should be aware of this and a company like yours should know better. All the best to you.

Reply from MaxPureCases
The iPhone leather case itself is okay
The iPhone leather case itself is okay, but I was disappointed with how long the shipping took.
Superb choice and delivery was as described
Ordered 2 cases as the price was so good. Arrived within the stated timeframe and both were in original Apple packaging. Was happy to get colours no longer available. I will shop again and have recommended to friends.
I ordered an Apple magsafe case for an iPhone
I ordered an Apple magsafe case for an iPhone 13mini. This arrived somewhat late - after chasing them, only to find that it won't work with my Apple magsafe charger. Asked for a replacement/refund a fortnight ago and so far no response.
Well despite saying they have initiated a refund they are still saying they have no record of me and that I'm trying it on. I have had a number of emails from them - obviously the left doesn't know what the right is doing! The interesting thing is that the refund seems to be tied to giving them a better review. I'm not doing that, it should be 0, here is a sample exchange:
"Dear Mike
We’re not asking for a return and we already sent the refund. I was just saying that we would be glad if you could give us a good review and trust pilot.
Kind regards,
MaxPureCases Team
________________________________________
From: Mike Clarke
Sent: Saturday, August 30, 2025 4:55:38 PM
To: Max Pure Cases Team
Subject: Re: Message from MaxPureCases
In one of my “lost” emails I mentioned refund with a returns envelope would be acceptable. I’m happy to do this, but not at my expense.
Mike
Sent from Outlook for iOS
________________________________________
From: Max Pure Cases Team
Sent: Thursday, August 28, 2025 12:02:48 AM
To: Mike Clarke
Subject: Re: Message from MaxPureCases
Okay, since we’re doing this without you returning the item, can we ask you to remove (or edit) that review on TrustPilot, please? :) "
As yet no refund. It's now been 3 months.

Reply from MaxPureCases
good customer service!d
Ordered the wrong size case and maxpurecases worked with me to get the right sized case to me as soon as possible. Really appreciated that. And were very friendly in the way they handled my frustration.
MaxPureCases are the best
MaxPureCases are the best. They went above and beyond to sort out an order, and took the time to make sure they got it completely right. I can't recommend Max Pure Cases enough.
Appalling/ fraudulent
Appalling/ fraudulent. Ordered a £40 phone case 2 weeks ago, no comms, no item sent. Have been on to their website and this is now down. Think I’ve been duped. Do not buy from this company
And…. see below regarding how they speak to their customers.Really professional….. No item, money taken, no communications (yes I’ve checked my junk mail), and then a few hysterical insults. Avoid, avoid, avoid

Reply from MaxPureCases
Terrible experience
Updated. The response I received was a complete lie. Be wary of this company.
While I appreciate ANY response, my mailbox is NOT full. I am sure that this may apply to many people, but my Mailbox is not full and I have received several emails form other sources there in the time that I have read this reply. The only email I received, after I posted this was from an address in Serbia and said that my "guaranteed free return" would need to be sent to the address in Serbia with postage paid by me. Please provide me with a viable option to return. Thank you.
Terrible experience. I ordered some cases. They were the wrong size. I immediately tried to return them. There are no instructions on their website for returns/exchanges. I emailed multiple times and received no response. I called multiple times but my messages were never returned.

Reply from MaxPureCases
Official iPhone cases from Apple
Official iPhone cases from Apple - Check! Official app on App Store - Check! Slow shipping times - Check!
Very well done
Very well done. Good honest transaction with reliable real time tracking. This organisation went “the extra mile” to provide excellent reliable service. And to Australia no less!
Horrible fake cases
Horrible fake cases
They sell fake cases do not fall for it my case fell apart only after 2 days i had to bin it
Please do not buy their products horrible

Reply from MaxPureCases
An absolute scam
An absolute scam ! Don’t buy to them. They’re actually fake apple cases and they’re charging you 4 times the price you could get them in the street. On top of that the client service is unbelievably bad and they’re actually rude. It took about 3 weeks to get my leather case and when it arrived I realized it’s a fake one. When I asked them for a refund they basically turning the situation around as I’m wrong and exaggerating the situation… TERRIBLE

Reply from MaxPureCases
We ordered iPhone 14 Pro Max case
We ordered iPhone 14 Pro Max case - midnight black, but received dark blue. Then we got free replacement, but we had to wait another week for the delivery.
This is the best company ever
This is the best company ever. Not only are there cases 10 out of 10 quality, but their customer service is the best customer service I’ve ever experienced. They got themselves a truly satisfied lifetime customer.
They were fast and efficient
They were fast and efficient. They responded to my email right away. I thought there was going to be an issue with lost item, but they just sent us a new one
Fake cases
Fake cases, owner is also crazy, dude I don't know if you realize this but everyone reading these review thinks you're the problem? who are you convincing here that you're a nice guy? The amount alone of reviews that all have similar stories. Your a nut stop selling fake shit

Reply from MaxPureCases
I ordered two iphone cases and a screen…
I ordered two iphone cases and a screen protector. I am not 100% certain they are authentic apple propducts. The finewoven case i ordered won't fit my charging cable, the opening for the chrging cord is too small and it won't go all the way in. The case also scratched up very easily but maybe that is just the material. Shipping was fast.
The case I got bubbles and was broken…
The case I got bubbles and was broken after just a few months of using. The quality is not good.

Reply from MaxPureCases
The case quality is great
The case quality is great, just as I expected - but it did take two weeks to arrive.
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