MaxPureCases Reviews 

Reply from MaxPureCases

May 2, 2025

Dear Lewis,

thank you for your effort to make us refund you. Not going to work. And another shout to the Trust Pilot Team: you are one illegal, nasty operation that extorts businesses by deleting 100% real and genuine 5-star reviews once we reject your offers to pay $1500 each month, to use your API (and be treated fairly). You have deleted hundreds of our genuine reviews and we went from Great to Average - soon to be Poor, I am sure of that. We will fight this as best we can, but we will never, ever pay you for something that's supposed to be free. Everything that people say about you on Reddit and Wikipedia is true. Criminal operation 1-0-1.

Reply from MaxPureCases

Updated Oct 16, 2025

Dear Adele,

I want to clarify the situation for everyone reading this. We have always treated you with kindness and promptly replaced your case when it was damaged. That replacement was not needed until six months later—cases don’t simply fall apart overnight, even lower-cost options. Even if you get 0.1$ clear case from Temu.

Despite our clear communication and willingness to help, you demanded a refund and threatened to leave negative reviews daily until we complied. We've replaced your case. We've sent refund and emailed you before this review was posted. Although we honored your request and issued the refund, you did not acknowledge it or adjust your feedback. That's the kind of person you are.

It’s disappointing to see such behavior over a phone case. We believe in fair treatment and honesty, and we’re saddened that this interaction fell short of that standard.

Dear Customers,

Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Reply from MaxPureCases

Updated Oct 17, 2025

Dear Mal,

you have never sent us photos to show that cases are defective. You only wanted to return all of them, which we accepted. We always responded to your emails, I am not sure if you got our responses or not, but this is not a way to resolve an issue. Please check your junk or spam folders. We've responded to every email you've sent to us.

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Reply from MaxPureCases

Updated Apr 15, 2025

Dear Lucy,

Please, let’s be honest here. Here’s what happened and people should know that.

You sent ue an email saying that your iPhone case cracked to which we replied yes we will replace it for you because why wouldn’t you want replacement if the case got damaged so quickly. After that, we just asked you to give us the photo of the damage for our record. And then you sent us a photo of a completely different case. To that we replied with.:

“Dear Lucy

I’ve reviewed your order and I am a bit confused now, because you’ve made the order for iPhone 16 Pro case in Plum colour and yet the photo you’ve sent to us is of iPhone 16 Pro case in colour Fuscia?”

You didn’t manage to explain why would you send us a photo of some completely other case and I for one don’t like to be tricked and fooled so I just decided not to replace it for you because you’re not honest with us.

Be honest and kind it only takes a little.

Thank you

MaxPureCases Team

p.s. In the end, refund was offered to Lucy as she promised to acknowledge that by editing this review and after we've refunded her, she did not remove or edit the review.

Reply from MaxPureCases

Updated Apr 15, 2025

1. You did not order this from us.
2. Anyone can return the item to us no matter what the reason is:
3. If you want to return, that’s okay, but I don’t know how I can refund you because there’s no record of your purchase.
4. It’s best you do the chargeback to stop the transaction.

p.s. buyer did not respond to our communication via email, although they promised they would...

Reply from MaxPureCases

Mar 29, 2025

Dear AJ,

We’re sorry to hear about your concerns. According to Yodel, your order was delivered successfully, and we have both proof of shipping and delivery confirmation on file. Like all online businesses—including platforms like eBay, Amazon, and PayPal—we rely on tracking data to confirm deliveries.

Additionally, every parcel we send is insured in the recipient’s name, and we’ve already explained that this insurance is the correct route to recover your funds in case of loss. If we issued refunds based solely on a buyer’s word, we wouldn’t be able to continue doing business.

We’ve done our best to explain the process, but continuing to demand a refund while refusing to follow our Terms of Service (which you agreed to at checkout) doesn’t help either of us. Filing an insurance claim would likely take less effort than the messages you’ve sent.

We pride ourselves on providing excellent customer service, but we’re also human—and when someone chooses to be uncooperative or disrespectful, our tone may reflect that. We’re always happy to help, but only when there’s mutual respect and willingness to follow a fair process.

We understand that not everyone will be happy, and that’s okay. We’re proud to say that the vast majority of our customers are.

Best regards,
The MaxPureCases Team

Reply from MaxPureCases

Updated Mar 17, 2025

You are irresponsible, lying and quite honestly a nasty person. Take a look at your tracking from Yodel, a company with who we have nothing to do with: https://www.yodel.co.uk/tracking/JJD0002232686729623/NW61LS


07/03/25
19:44
Your parcel has been returned to your sender. Please get in touch with them

07/03/25
19:43
We tried to deliver your parcel but were unable to gain access to the property. Our driver will try to deliver your parcel the next working day

07/03/25
08:10
We need some more information about your address. Please get in touch with us

07/03/25
07:34
We have your parcel. Please check back for updates

06/03/25
23:07
Your parcel has arrived

Now, before you continue with your lies, after you’ve made no effort to give complete address and made threats to me like we did something wrong, after we sent the refund, you continue to spread misinformation. This is internet, so everyone has a voice. However, I wish these sort of things were verifiable so that not every frustrated liar can write whatever they want.

We sent two parcels, both not delivered and lost because of the wrong address she did not want to amend or change. And we sent refund. This person is lying through their teeth. We were always kind, they said they’d remove this feedback but they lied about that too. Some people are just no good and nasty. I wish I could say this nicer, but it is impossible.

Reply from MaxPureCases

Mar 28, 2025

Hello Jack,

We would like to clarify any confusion regarding a recent purchase. We have no record of a buyer under your name and have not sold these items in the past few months.

If you have any questions or concerns about your purchase, please contact us at info@maxpurecases.com.

Thank you for your understanding.

Sincerely,
MPC Team

Reply from MaxPureCases

Updated Mar 8, 2025

Why not provide your first and last name? What is there to fear? Where is the proof that the items are fake? As we have made clear, no one will be able to pressure us into issuing a refund without a return.

This review is not in public interest, you are rude and selfish in your misinformation. Watch bands are OEM replacement items with significantly lower prices. If they are defective, we replace them immediately. If you want to return them, you can do it, but we are not obligated to have US address. Besides this, buyer is lying and cheating while hiding behind fake name. Very rude. I can’t beging to understand why these people exist.

Additionally, it’s a misconception—particularly among some US customers—that we are required to have a US return address. We serve customers worldwide, and our policies reflect that reality. We encourage you to review our terms of service and approach this matter fairly. Making false claims and attempting to receive free items will not be tolerated.

Reply from MaxPureCases

Updated Feb 19, 2025

Dear Caroline,

I don’t believe this rating is fair, but I’d like to take a moment to clarify the situation. At the link below:
https://www.yodel.co.uk/tracking/JJD0002232686563012/LE79jr

We provided you with the option to log in, update the delivery date or address, or even arrange a pickup. Since you chose not to take those steps, we went ahead and updated the delivery date on your behalf.

The shipping company requested additional details—such as a phone number—which you declined to provide. They also asked for more clarity on the address, which you maintained was already correct. Without further information from you, we did what we could to help by rescheduling the delivery. At this point, I can’t guarantee that the delivery will succeed if you’re not willing to cooperate with the courier or update the address.

To protect your privacy, I won’t post your details here, but I can share the current tracking information so that it’s clear what they are requesting. I want readers to know that we take every possible step to help our customers. In fact, we often go above and beyond, replacing items that have been damaged months after purchase—something that even Apple would not do.

Below is the latest tracking information:

19/02/25
00:03
We've updated your delivery date

10/02/25
12:43
We need some more information about your address. Please chat with us

10/02/25
09:51
Your parcel is with one of our drivers for delivery (due between 11:22 - 13:22)

10/02/25
09:50
We have your parcel. Please check back for updates

08/02/25
01:35
Your parcel is at our national hub

04/02/25
19:52
We have your parcel. Please check back for updates

03/02/25
18:52
Your parcel is on its way to Yodel. Please check back for updates

03/02/25
00:00
We're expecting your parcel from your sender. We will provide updates here once we receive it

Sincerely,
MaxPureCases Team

Edit:
Do you know how to use computer? Copy this link and go to it: https://www.yodel.co.uk/tracking/JJD0002232686563012/LE79jr

Reply from MaxPureCases

Updated Feb 19, 2025

Dear Stefan,

We are committed to maintaining our standards of professionalism and transparency. Your requests do not align with our terms of service, and your approach—coupled with an unwillingness to provide supporting proof—makes it difficult to address your concerns in a constructive manner.

As a US-based company, we stand by our policies. If you are dissatisfied with the product, you are welcome to return it for a refund. However, we cannot process a refund without the return, which appears to be the resolution you prefer. Posting inaccurate information will not change this policy.

It’s important to note that we take great care in ensuring the quality of our products. Any previous issues have stemmed from factors outside of our control, such as cold weather delays or imposed tariffs, rather than product or service faults. In the long run, the truth and integrity of our business will prevail.

Edit: we have responded to you by saying we will not pay for return shipping. Lying about it here will get you nowhere. We have great rating and Apple approved iOS app. Your comments here are flalse, malicious and irrelevant.

Sincerely,
MaxPureCases Team

Reply from MaxPureCases

Updated Oct 17, 2025

Dear Danette,

We have responded to your email as soon as possible. Contrary to popular belief, we are also human beings and have two days off during the weekend, which is the time when we are not replying to emails. Additionally, the phone number listed on our website is not a hotline. It is simply the company’s phone number, and our preferred method of communication is email.

p.s. The majority of our customers are happy, as reflected in our “Great” rating. Of course, not everyone will be satisfied, but we strive to address concerns fairly and promptly.

Thank you
MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.


Thank you for your understanding.

Sincerely,

MaxPureCases Team

Reply from MaxPureCases

Feb 19, 2025

Dear Christopher,

It’s clear that there has been a misunderstanding. Had you reviewed the facts, you would see that the delay in your shipment was indeed due to imposed tariffs, which are referenced in the tracking details. This is not speculation; it is a verified fact.

You selected our basic free international shipping option, which does not carry the same delivery guarantees as paid shipping methods. Even so, the package was delivered only two business days past the normal stated delivery timeframe of 10 business days.

We understand that shipping delays can be frustrating, but this situation is not the result of negligence or misinformation on our part. Please let us know if you have any further concerns, but based on the facts, there is no issue to report.

P.S. The free shipping option is designed for customers who prefer the most cost-effective solution and are comfortable with a delivery time of 5 to 10 business days. For faster delivery, we offer a standard international shipping option for $3.99, which typically takes 4 days. Additionally, for most regions, there is a $9.99 option for delivery within 2 days. These options are ideal for customers who require faster or expedited shipping.

Thank you.

Sincerely,
MaxPureCases Team

Reply from MaxPureCases

Feb 14, 2025

Dear D. Lennon,

Thank you so much for your wonderful 5‑star review! We’re delighted that you’re extremely happy with both your new case and our customer service. It’s great to hear our team resolved your issue promptly and professionally, ensuring a smooth experience overall. We pride ourselves on offering high‑quality products at reasonable prices, and it’s fantastic to know that you appreciate our efforts.

We truly value your support and recommendation. Whenever you’re ready to shop again, we’ll be here—and we look forward to helping you find more products you’ll love!

Kind regards,
The MaxPureCases Support Team

Reply from MaxPureCases

Feb 14, 2025

Dear Nall,

Thank you for sharing your thoughts with us, and we appreciate your honest 3‑star review. We’re pleased to hear that you find our case durable overall and that it fits your phone well. However, we understand your disappointment about the leather scuffing after a severe drop. Leather, by its nature, is more prone to surface marks when subjected to significant impact—it can still protect your phone effectively, but it’s not immune to the usual wear and tear that follows a “nasty fall.”

We also acknowledge your feedback on shipping times. While we do offer various shipping options, our free or economy tiers can sometimes be slower, especially during peak periods. We continuously strive to improve our logistics and provide faster, more reliable delivery for all customers.

Thank you again for taking the time to help us improve. If you’d like advice on more impact‑resistant cases or need any assistance in the future, don’t hesitate to reach out—we’d be happy to guide you toward the perfect match for your needs!

Kind regards,
The MaxPureCases Support Team

Reply from MaxPureCases

Feb 7, 2025

Dear Vittoria,

Thank you for your honest feedback and for sharing your experience with us. We’re delighted to hear that you’re pleased with the quality and fit of your new case. However, we’re truly sorry for the delay in shipping—it’s never our intention to keep our customers waiting.

We do offer several shipping options to accommodate different needs and timelines, including standard and expedited tiers for those who prefer faster delivery. It appears you selected our free international shipping, which can occasionally take a bit longer depending on your location and local customs processes. We understand this can still be frustrating, and we appreciate your patience.

If you have any further concerns or ever decide to shop with us again, please feel free to explore our faster shipping methods. We’d love the opportunity to provide an even smoother experience next time. Thank you once again for your purchase, and we hope you continue to enjoy your new case.

Kind regards,
The MaxPureCases Support Team

Reply from MaxPureCases

Feb 1, 2025

This claim is entirely false. First, while we are an American company, it’s neither unusual nor against regulations for us not to have a warehouse in the U.S. This is entirely legal and well within our rights.

Second, when you contacted us, you expressed interest in returning the item to exchange it for a different size. We agreed to this and provided you with detailed instructions, including examples of how other customers have handled return shipping for about $5. If you’re unwilling to follow these steps or prefer not to do so, that is your choice. However, it’s inappropriate to respond by falsely claiming that our cases are fake or that the return shipping cost is $20. While expedited shipping could cost more, we clearly explained that standard return shipping is much lower.

Moreover, we offered to refund you as soon as you provided a photo of the return envelope, without requiring the actual item to arrive back at our facility. Making unfounded accusations and retaliatory statements is not only unwarranted but also reflects poorly on character.

We are always happy to assist customers who approach us in good faith, but we ask for fairness and honesty in return.

Sincerely,
MaxPureCases Team