Mayfairhotelsupply Reviews 

218
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I ordered sheets. Customer service notified me they were going to be on back order but received them before the date they gave me.

Rated 1 out of 5 stars

Horrible horrible service I waited three weeks and NEVER RECEIVED ANY KIND OF NOTIFICATION THST THE PRODUCT WAS OUT OF STOCK. CALLED TWICE THE last phone conversation the gal said they wer... See more

Rated 1 out of 5 stars

I am sorry I hate to make people a bad review but unfortunately you guys deserve it the worst one. I have done order wrong bar soap,Im not able to return because they charge me stocks fee plus if I'... See more

Rated 4 out of 5 stars

Overall, Mayfair provides quality products at an affordable price for owners of rental properties. However, my recent toilet paper order arrived smashed all over. Yes, that's the carrier's fault, but... See more

Company details

  1. Hotel Supply Store

Information provided by various external sources

Serving the hospitality industry since 1946. We offer free shipping on your most common hotel and motel supplies.


Contact info

3.7

Average

TrustScore 3.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.7

All reviews

(218)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick easy service

Quick easy service, nice variety of products, they work well with my short-term rental properties and my guests are happy to have this supplied to them during their stay. Mayfair Hotel Supply has quality products, quick ship and reliable service.

September 27, 2021
Rated 5 out of 5 stars

THIS COMPANY NEVER FAILS

THIS COMPANY NEVER FAILS, TRUST THE PROCESS, THEY WILL GET YOU WHAT YOU NEED, WHEN YOU NEED. THANK YOU FOR THE GREAT SERVICE IN PROVIDING QUALITY PRODUCTS ON DEMAND!!!

September 17, 2021
Rated 1 out of 5 stars

My order is Still not here

My order is Still not here, but I placed it in July. I called to ask about it and was told I’d get a call back to let me know where my order is. That was 5 days ago. I know things are tough right now, but some communication would be nice.

September 17, 2021
Rated 1 out of 5 stars

Poor communication

I ordered a shampoo, conditioner, and body wash of the same brand. one was out of stock. so instead of contacting me (would have ordered something else so that they matched) they just didn't tell me and sent the two.

September 13, 2021
Rated 1 out of 5 stars

Never received the products

Never received the products. Company will not return my calls. Apparently a scam corporation. Will now try to get my American Express to get my money back.

September 10, 2021
Unprompted review
Mayfairhotelsupply logo

Reply from Mayfairhotelsupply

I investigated your order. I noticed that 2 items on back order never were received at our warehouse because the manufacture has back ordered us twice. I have issued a refund for the items not received, Sorry about the lack of communication as we thought these item were due in multiple times.

Rated 1 out of 5 stars

Is horrible company to deal with.

I am sorry I hate to make people a bad review but unfortunately you guys deserve it the worst one.
I have done order wrong bar soap,Im not able to return because they charge me stocks fee plus if I'm not wrong 25% percent plus they don't be responsible for the item you send back.ridiculous🤷‍♀️

September 2, 2021
Rated 1 out of 5 stars

They are selling items they don't even…

They are selling items they don't even have, and allow you to pay for the items, they tell you they are being shipped, and then when they don't arrive they say sorry, they no longer have those items. We ordered and paid for shampoo and matching conditioner for our lodgings. When only a box of conditioner showed up (without the matching shampoo), we called, to be told their shampoo is out of stock and won't be back in stock. They said we could return the conditioner, but we had already paid for shipping it to us, and would have to pay to ship it back. At that rate, we would lose too much money. So now we are stuck with a large box of conditioner we can't use. I've been searching for the matching shampoo on ebay, but none of this should have happened. They were rude when I called. We are a non-profit with a small budget and they really screwed things up for us. They shouldn't be selling items they do not have. BUYER BEWARE!

September 2, 2021
Rated 5 out of 5 stars

I have been very pleased with Mayfair

I have been very pleased with my experience with Mayfair. I started an Airbnb business this summer. I used the site to get luggage racks and toiletries. The same brand you would find in a luxury hotel are available on the website.

August 31, 2021
Rated 5 out of 5 stars

Good quality sheets.

Sheets are at the quality that is promised and more affordable for bulk quantities. Shipping was fast. I had read the previous reviews about vague shipping times but mine arrived in a week. No issues with this company!

August 25, 2021
Rated 5 out of 5 stars

They said my hotel brand doesn’t…

They said my hotel brand doesn’t qualify to purchase but have yet to refund my order a month later!!!
They refunded my transcation after this post.

August 13, 2021
Mayfairhotelsupply logo

Reply from Mayfairhotelsupply

I want to apologize as I see we tried to refund the credit card on July 16th but as you can see it did not process. Today I have issued the refund. I also noticed that it was the vendor for the shower curtain that would not accept our order since we are not approved for Staybridge Suites.

Rated 5 out of 5 stars

Great stay!

We stayed in a large clean room with a King bed. Desk was very helpful and the morning breakfast was a great way to start the day. Will stay here again when next in Des Moines.

August 8, 2021

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