Mayfair Installations Reviews 193

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

WARNING buyers beware. do not purchase any double glazing or doors from MrJohn Gilham. We paid a deposit in June and not heard anything since. We have emailed and called the office numerous times but... See more

Rated 5 out of 5 stars

Mayfair Installations gave an excellent service all round. The quotation for new patio doors was quickly provided and the price was very competitive. The installation took place with minimum delay... See more

Rated 5 out of 5 stars

Today we had our windows fitted by Robin and Ryan, they did an amazing job! They were very quick and effective, taking less than a day to fit our windows. Everything was left clean and tidy, they... See more

Rated 5 out of 5 stars

Kevin and Chris turned up this morning to fit our new front door. Very polite and respectful, went about their work with minimum of fuss. Did an excellent job, very clean and tidy and took their tim... See more

Company details

  1. Double Glazing Installer
  2. Conservatory Specialist
  3. Home Improvement Store
  4. Window Installation Service

Written by the company

We are a friendly and reliable company. We aim to provide all of our customers with the best possible experience while improving there homes. We install UPVC windows & doors, composite doors & conservatories. We are part of the largest buying group in the Uk, enabling us to fit the best and still BEAT ANY SALE PRICE, based on a like for like comparison. We have fantastic offers and finance plans to meet our customers needs . Please call for a free quotation 0800 099 6555.


Contact info

4.0

Great

TrustScore 4 out of 5

193 reviews

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Rated 4 out of 5 stars

Good quality windows, happy overall

Good quality windows and great job by Nick on the installation.
Unfortunately it took over a week to complete the job when we were initially told that a team of three fitters would have come and get it done in two days.
At the end of the installation, I realised they completely missed the cat flap. When I called the office telling them that my pet was stuck outside in the snow, the lady on the phone said “ You will have to wait now”. I don’t think this is the way to do customer service.

However, we are very happy with the final result and we recommend

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Had my windows and doors done by mayfair. Very professional and quick. Friendly staff. Great price to. Highly recommended.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, helped me choose affordable products, quick and good installation and I'm really pleased with my windows and doors

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Mayfair Installations gave an excellent…

Mayfair Installations gave an excellent service all round. The quotation for new patio doors was quickly provided and the price was very competitive. The installation took place with minimum delay and the work was completed within a few hours. A very neat job indeed, with everything left clean and tidy. Highly recommended.

Michael A. Morris
Dover.

February 2, 2024
Unprompted review
Rated 2 out of 5 stars

Pay for what you get.

Very competitive prices but you don’t get the service or the product you’re shown on the sales pitch.

Unfortunately we have had a very bad experience with the company , starting with no one showing up on the date it was planned in for. And no contact until I contacted them. Wasting annual leave.

The builders we had first were okay , not very punctual but polite and professional none the less and I would recommend that company separate.

The fitters we had, again were okay. Only snag was the 2nd team ripping the existing window out before making sure the one that was previously ordered wrong was correct 2nd time around , shock. It wasn’t.

This left a massive gap in our bedroom while we had to wait for a new one and a date that worked for us. As a 3 day install at this point had taken over 3 months.

Most windows were measured poorly and fitment was shocking.

The team tried to persuade me to keep the window that was aprox 3inches too small in with an additional “extension seal added “ at the front of the property that looked shocking.

2nd bedroom at the front also had a incorrect window but the 1st team left in situ while waiting for a correct size one to be ordered. As they measured each to each before change.

Bathroom window glass was damaged (small scratch) on install , this was changed promptly.

Porch window was scratch damaged but left.

The other three windows went in smoothly with no current issues. Other than all the air vents are loose and not been secured.

Patio doors are okay , not much of an improvement to what we had , handle assembly seems very cheap and wobbly.

Thermal camera shows massive heat loss around frames of windows.

Have been left with silicone and screws dotted all around.

The windows themselves are nothing like the demo we had been shown. The trims are rough cut and messy.

Luckily we haven’t had the horrors some over customers have had with damp etc.

Over all if you’re nut fussed about to much and have plenty of time on your hands they get the job done. And they did discount out install as I declined to go a head due to being after quoted for works that was not pointed out initially.

November 25, 2023
Mayfair Installations logo

Reply from Mayfair Installations

Thank you for leaving us a review Mr Bateman, which we have read with interest.
To clarify the timeline was 3 months from original sales, through to survey, onto manufacturing, and then finally installation.
We appreciate the issues, that arose were frustrating, but were always addressed and completed on time with apologies.
As a company, we don't understand why it then took a further 7 weeks for you to sign your finance agreement from completion.
Also, could we have the report from the thermal imaging company as this is the first we have been made aware of any issues? If this is not forthcoming we will ask for the review to be removed as defamation against our company.
We wish you all the best in the future.

Rated 5 out of 5 stars

I am very pleased with the product

I am very pleased with the product. The installers, Ryan and Cameron, worked very efficiently and took great pride in their work. They were quiet, helpful, extremely polite and tidied up really well when the job was finished.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recomended

The entire process could not have gone any better from my initial enquiry the office staff had excellent communications skills kept me informed every step of the way. Dave the salesperson who explained all i needed to know in an efficient manner.
To Kevin and Jamie who came today to install my windows.
They were very polite very knowledgeable and very efficient leaving my property in a clean and tidy condition.
I have been very impressed with Mayfair Installations and would highly recommend to friends and family

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality windows and customer service

Excellent quality windows and door fitted . The job was completed efficiently and with minimum disruption to internal and external plastering. The windows are so energy efficient and a vast improvement to the property. The company are considerate and professional taking time to design the perfect project for the customer. We had a few settling issues where slight adjustments were made to hinges eg. The team resolved the issue within 2 days of contacting them and we are very impressed with their service.

January 17, 2024
Unprompted review
Rated 3 out of 5 stars

The windows are good quality just a…

The windows are good quality just a shame the fitters don’t tidy up after themselves properly and had to be asked to finish off things that they had left unfinished. Also they fitted a catflap which was unsuitable for a pvc door and of lower quality than the one that we previously owned. I am still waiting a week later for a new one to be fitted by them

January 5, 2024
Unprompted review
Rated 4 out of 5 stars

I had all my windows and front and back…

I had all my windows and front and back doors replaced a fortnight ago. Kevin and Jamie were the installers and carried out a very professional job in a most efficient and friendly manner. I'd recommend Mayfair Installations to my family and friends.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

We have had our windows fitted by…

We have had our windows fitted by Mayfair installation company and we are very happy with their overall work and the whole process of it. There were few things that needed improvement and were swiftly done to meet our expectations.

November 30, 2023
Unprompted review
Rated 4 out of 5 stars

This week had several windows and one…

This week had several windows and one back door with cat flap installed. The fitters arrived on time each day - laid down dust sheets in the areas they worked. Cleaned up everyday always polite and hard working.
Very happy with the work and product. Unfortunately the only thing that tainted this experience was the admin. was emailed with a different date of installation then on contacting them the day before was told my actual installation day was in November. Then on Thursday was asked if I could accommodate 1 week earlier - which I could. k

October 31, 2023
Unprompted review

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