Mayfair Weight Loss Clinic Reviews 

398
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company, consistently sharing positive feedback about their overall interactions. Customers frequently highlight the exceptionally fast delivery times and smooth order processing systems that ensure products arrive safely and entirely on schedule. Many individuals also appreciate the professional staff who provide genuinely helpful support and maintain clear communication from the initial purchase until final completion. However, some people mentioned experiencing frustrating shipping delays, occasional missing items, and complete instances of non-delivery regarding their essential medical orders. Consumers additionally noted significant difficulties reaching customer support and felt that responses were excessively slow or unhelpful when trying to resolve these urgent problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times, efficient... See more

Delivery service

People report positive experiences with delivery_service, noting that orders generally arrive quickly and on... See more

Order

Customers had ambiguous experiences with order, reflecting both satisfaction and frustration. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers experienced disorganised and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are extremely helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little expensive but goods are always delivered on time, you need to include Ireland in your deliveries

Rated 4 out of 5 stars

very quick prescription approval and dispatch. helpful and quick responses to email enquiries. the only downside is their price premium versus other providers but generally happy with them as my provi... See more

Rated 5 out of 5 stars

The Clinic has been my source for Mounjaro on my weightloss journey of 41 kilos so far. I am forever grateful to them for their efficiency, the smooth supply chain they've created and their supportiv... See more

Rated 5 out of 5 stars

I’ve had nothing but positive experiences with this company. Currently using the Mounjaro as a maintenance programme but I started and stayed with Mayfair since May 2024 and it’s the best thing I’v... See more


Company details

  1. Weight Loss Service

Written by the company

We are a dedicated weight management clinic set up by a team of experienced professionals specialising in providing weight management services in one of the most elegant and glamorous parts of the world, Mayfair. All of our medication is dispensed and shipped directly from a UK-based, GPhC registered Pharmacy. We offer weight loss injections such as Wegovy (semaglutide) and Mounjaro (tirzepatide) as part of our medical weight loss treatment. We have combined the latest clinical evidence and years of knowledge in weight management to design a bespoke online consultation process. The online consultation along with the expertise of our clinical team enables us to recommend and support you with appropriate and effective management treatments.


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

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4.1

All reviews

(398)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Easy to order and prompt delivery. Been using them for a year and I wouldnt go anywhere else

February 24, 2025
Rated 1 out of 5 stars

A very dodgy and unprofessional…

A very dodgy and unprofessional company. I’ve been trying to ask them a basic question for 2 weeks but no one from customer service ever returns calls or e-mails. Receptionist blatantly lies and says ‘someone will call you back’. AVOID THIS COMPANY!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Mounjaro is changing my life

I'm extremely happy with the service from Mayfair Weight Loss Clinic and the effectiveness of the Mounjaro pen. There are some manageable side effects and they will vary for different people, but I've found, for me, at the moment that the 5mg dose is working very well and in 4 weeks, since I began, I have lost 6kg, which I could never have done without this product. The side effects including nausea and acid reflux mostly occur within 72 hours of injecting and I noticed that when I went up from 2.5mg to 5mg there was a more pronounced reaction, but all the side effects are worth it for the excellent weight loss results which should be accompanied by a healthy diet. I've found that I naturally don't want to eat as I did before anymore because I don't feel anywhere near as hungry as I used to. My confidence is returning in my body, I feel more energetic and re-assured that I will absolutely reach my target weight. Don't feel that you have to keep raising the dose after 4 weeks if you are happily losing weight at a certain level - that way the side effects wear off - because your body has adjusted and you can really enjoy watching the pounds melt away. As someone who carries the extra weight around my middle, I feel so much better now that I know I am losing the visceral fat that is so unhealthy in that area. I really feel very grateful to be able to benefit from the Mounjaro pen. It is a considered purchase, but the health benefits are priceless

February 21, 2025
Rated 5 out of 5 stars

Excellent Service

I started with Mayfair Weight Loss Clinic at the beginning of January and I have only positive things to say.
After my initial consultation was approved my orders have been shipped the following day.

February 19, 2025
Rated 1 out of 5 stars

Their service is AWFUL

Their service is AWFUL! AVOID AVOID AVOID! Their phone number is useless - they don’t resolve, they don’t reply to e-mails and my medicine hasn’t been delivered and nobody replies to my messages or know how to answer. I keep being told that someone is going to contact me and nothing! Make yourself a favour and don’t buy anything from this company.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

So disappointed in the treatment I have…

So disappointed in the treatment I have received from this company. I ordered £170 worth of products which I have never received. On 8th January I ordered for delivery via DPD. I received a notification of delivery via DPD but the package never arrived. It's now the 27th January and I've finally received and update from Mayfair stating that DPD will be contacting me directly to process a claim. Meanwhile I'm out of pocket with no product. Zero care shown as I've had to constantly chase. So disappointed. This was the second order I placed with this company but never again :(

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Items delivered to random address

Ordered items which were delivered to an apartment building a quarter of a mile away from my home. I've emailed and spoken to their customer service line a number of times but they're not responding. I'm £500 out of pocket and having to go through my bank to try to recover the money.

Avoid these fraudsters

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

Non-existent comms.

Sent order which was accepted and £177.90 taken from AMEX - on 16th Dec. Nothings arrived and had NO update. Left emails and VM and still nothing. I suggest you avoid this operation.

December 23, 2024
Unprompted review

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