Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and extensive knowledge, making interactions pleasant and informative. People frequently highlight the impressive and high-standard facilities, including bright, modern common areas and a wide range of activities that exceeded expectations. Reviewers appreciate the welcoming atmosphere, the detailed explanations provided during tours, and the overall sense of community. However, some customers also noted concerns regarding the size of the apartments. A few people found them to be too small or expressed a need for more storage space to suit their requirements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Facilities

Clients share positive opinions on facilities, with many reviewers expressing delight and being impressed by... See more

Location

Users describe positive interactions with the location, highlighting the ease of access to the reception area... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite & helpful sale staff.answered all my questions in depth.gave a in-depth tour around mayfield.covered all process of buying a apartment and facilities available as a member.

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Mayfield Retirement Village

Mayfield Retirement Village has excellent facilities all at a very high standard. The salesman was very welcoming and spent a long time explaining all aspects of the operation in great detail. He answered all my questions. The communal areas are very extensive with everything you could want.

September 27, 2025
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Reply from Mayfield Villages

Thank you for your kind feedback. We’re pleased to hear you enjoyed the facilities at Mayfield and found the team welcoming and thorough in answering all your questions. We’re glad you appreciated the extensive communal areas and everything on offer.

Rated 5 out of 5 stars

Great Set Up

Claire showed me round and I was very impresssed with all aspects.
Clean, friendly, great amenities and well designed apartments.

September 26, 2025
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Reply from Mayfield Villages

Thank you for your feedback. We’re delighted to hear that Claire made a great impression and that you enjoyed the cleanliness, friendly atmosphere, amenities, and well-designed apartments.

Rated 5 out of 5 stars

Claire Wells was very friendly and…

Claire Wells was very friendly and informative and explained everything very clear and concisely

September 18, 2025
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Reply from Mayfield Villages

We’re delighted to hear that Claire was friendly, informative, and provided clear explanations during your visit.

Rated 5 out of 5 stars

I loved everything I was shown however

I loved everything I was shown however
My concern was how small the apartments are and the complete lack of storage space and room to provide it

September 17, 2025
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Reply from Mayfield Villages

Thank you for your feedback. We’re glad you enjoyed your visit and appreciated what you were shown. We understand your concerns regarding apartment size and storage, and we’ll share these comments with the team as we continue to develop options to suit different needs.

Rated 5 out of 5 stars

Perfect.

Very well planned and well maintained properties, nice staff with polite and excellent
staff with excellent dealing and
thorough discussions, many thanks.

September 6, 2025
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Reply from Mayfield Villages

Thank you for your kind words. We’re so pleased to hear that you were impressed with the quality of the properties and the professionalism of our team.

Rated 5 out of 5 stars

Visit to Mayfield - Watford

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't experienced elsewhere and made a good impression.
The common areas and show flat were bright, modern and very comfortable. Everyone we met, both staff and residents were friendly. The activities and other facilities were wide ranging and impressive. All questions were answered and a comprehensive pack had been put together explaining the financial considerations. At no stage were we made to feel that the sale of a flat was the only objective. Thank you to Kirsty

August 29, 2025
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Reply from Mayfield Villages

Thank you for sharing such thoughtful feedback. We’re delighted to hear that Kirsty took the time to understand your aunt’s needs and that the visit left such a positive impression. It’s wonderful to know you found the community welcoming, the facilities impressive, and the information provided clear and helpful. We’ll be sure to share your kind words with Kirsty and the team.

Rated 5 out of 5 stars

Community living

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my husband passed away. I know I'm a gregarious person who needs people and I could see how useful the Mayfield's beautiful premises and atmosphere would provide company and interest to peoples' lives. The only downside, in my opinion, is the position where the Mayfield premises are situated. There seems to be building works going on all around. I feel I cannot rush to change my life yet. The selling team were excellent and did not appear to push. When I am ready to move, I will certainly consider this place.

August 29, 2025
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Reply from Mayfield Villages

Thank you for sharing your thoughtful reflections. We understand that moving is a big step, especially during a period of change, and we’re glad your visit gave you time to consider what’s important for the next stage of your life. It’s good to hear that the team were able to provide information in a relaxed and supportive way. When the time feels right, we would be happy to welcome you back to explore Mayfield further.

Rated 5 out of 5 stars

Oliver gave us a great guided tour and…

Oliver gave us a great guided tour and nothing was too much trouble

August 22, 2025
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Reply from Mayfield Villages

It’s great to hear that Oliver provided such a helpful and accommodating tour. We’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Amazing community vibe

Amazing community vibe, gorgeous communal areas. Kirsty was wonderful very patient and helpful. Looking forward to seeing a couple of bigger apartments which would might our requirements more closely

August 16, 2025
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Reply from Mayfield Villages

It’s great to hear that you enjoyed the community atmosphere and the communal areas, and that Kirsty was so helpful and patient. We hope your next visit to view the larger apartments gives you a clear sense of what best meets your requirements.

Rated 4 out of 5 stars

Visit to Mayfield Village, Watford

Our guide Kirsty gave us an excellent tour and answered the many questions we asked with competents.

August 13, 2025
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Reply from Mayfield Villages

Thank you for your feedback. It’s great to hear that Kirsty provided an excellent tour and answered all your questions. We’ll be sure to share your kind words with her.

Rated 4 out of 5 stars

Very welcoming!

Very welcoming, all our questions answered.. inspiring atmosphere

August 13, 2025
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Reply from Mayfield Villages

We’re delighted to hear that you felt so welcome and that all your questions were answered. It’s wonderful that you found the atmosphere inspiring.

Rated 5 out of 5 stars

It's just everyone dreams of

It's just everyone dreams of, with a reasonable cost!!

August 11, 2025
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Reply from Mayfield Villages

Thank you for your kind words. We’re delighted to hear that you enjoyed your visit and found the village so appealing.

Rated 5 out of 5 stars

Nice but expensive

It was very nice, clean and great amenities. Too costly and upkeep with other charges.
Area seems congested and with balcony not a good view.

August 1, 2025
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Reply from Mayfield Villages

We’re glad to hear you found the village clean and enjoyed the facilities. We understand that pricing, upkeep, and location are important factors when considering a move, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Mayfield Watford - looking to the future!…

I spent two hours being shown around Mayfield Watford by Oliver. Initially we sat and chatted so he could get to know what was important to my life.

His face lit up when I mentioned Bridge - sure enough they have a very inviting games area with an interesting calendar of events.

The gym and swimming pool area looked most inviting. I was delighted to see a hairdressing/nail salon.

Residents can book the pool to have private times with friends and family. Same with the Community Room for special occasions.

The dining area looked very inviting and it was good to hear it is open to the public and that residents get a 15% reduction.

The building is quite new and looked spotless. Indoor Parking is available for residents at £4 per day.

The grounds are beautiful and a delight as the building is close to Watford Hospital. There are safe walks nearby.

I think Mayfield have put amazing thought into the Village concept. What an alternative to residential care homes!

I was very impressed by Oliver and the care he showed towards residents. Their comfort and safety is top of the agenda.

The show apartment was beautiful and cleverly planned. I have no hesitation whatever in recommending this facility to people who are considering their next step.

Well done Mayfield! Your facilities amazed me!

July 15, 2025
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Reply from Mayfield Villages

Thank you for your wonderful and thoughtful review. We’re delighted that Oliver made such a positive impression and took the time to understand what matters most to you. It’s great to hear you enjoyed exploring all the facilities and appreciated the care and thought put into Mayfield Watford. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Oliver and the team. We hope to welcome you back again soon.

Rated 5 out of 5 stars

Sales consultant Care

Sales consultant Care
Kirsty was very considerate and good at promoting Mayfield. Preparations and care for our visit were exceptional and we appreciated this. We were also introduced to residents who were very friendly.

July 11, 2025
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Reply from Mayfield Villages

Thank you for your kind feedback. We’re pleased to hear Kirsty made your visit so welcoming and that you enjoyed meeting some of our friendly owners. We appreciate your thoughtful comments and look forward to seeing you again.

Rated 5 out of 5 stars

Your Watford development was very…very impressive

Your Watford development was very impressive and Gordon was very professional and spent a lot of time and trouble with us. He was excellent in every respect. We will now put our apartment on the market in the hope and expectation that it sells and we can move closer to purchasing an apartment in Watford

July 5, 2025
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Reply from Mayfield Villages

Thank you for your kind words. We’re delighted that Gordon provided such excellent support during your visit. We wish you the best with your apartment sale and look forward to welcoming you to Mayfield Watford when the time is right.

Rated 5 out of 5 stars

The first experiance was warm welcome…

The first experiance was warm welcome and ofering tea cofee and good guidence explain everything properley much appreciated and the otherthing is the atmosphere is nice well limpressed thanks a lot

June 24, 2025
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Reply from Mayfield Villages

Thank you for your lovely feedback. We’re glad you felt warmly welcomed and appreciated the guidance you received. It’s great to hear you enjoyed the atmosphere. Thanks again for sharing your experience.

Rated 5 out of 5 stars

Excellent presentation

Excellent presentation from your representative who was not at all pushy, clearly explained structure of purchase and the many facilities.

June 12, 2025
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Reply from Mayfield Villages

Thank you for your feedback. We’re pleased to hear our team member provided a clear and pressure-free experience.

Rated 5 out of 5 stars

An entirely enjoyable experience

Oliver Ruggles was exceptionally helpful and knowledgeable about all aspects of the Village.
I enjoyed seeing some flats and the services on offer within the building.

June 14, 2025
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Reply from Mayfield Villages

Thank you for your kind words. We’re delighted that Oliver was so helpful and knowledgeable, and that you enjoyed exploring the apartments and services on offer.

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