Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction welcoming and informative throughout their visit. Many people were highly impressed with the facilities, describing them as bright, modern, and comfortable, offering a wide range of amenities. Reviewers frequently highlighted the well-planned and well-maintained communal areas, which contributed to an overall excellent impression. However, some customers also noted concerns regarding the size of the apartments and the limited storage space available, with some finding the show flat too small for their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Facilities

Customers had positive experiences with facilities, with many reviewers expressing delight and finding them... See more

Location

Clients share ambiguous opinions on location, with many expressing satisfaction with the overall area,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my... See more

Company replied

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It is great complex,

It is great complex, but monthly charges are too high.

August 2, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review and honest feedback.

Rated 5 out of 5 stars

Excellent

Excellent, pleasant guiding. Impressed with the place and overall friendliness of staff, suggesting approachability at all times without over the top attitude.
The premises and amenities appear second to none.
Accessibility via public transport needs improving as the walking distance from railway stations etc. is greater than might seem to someone who drives.

August 2, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we will be sure to pass your lovely feedback on.

Rated 5 out of 5 stars

Tour

You could not fault it
Everything was lovely
The only thing we were not happy with
Was the area

August 6, 2024
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Reply from Mayfield Villages

Thank you for your honest feedback, we are pleased you enjoyed your tour.

Rated 5 out of 5 stars

Kirstie was an exceptional…

Kirstie was an exceptional represenative for the company. She was outstanding and understood my interest in why I visited Mayfield Villages

July 4, 2024
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Reply from Mayfield Villages

Thank you so much for taking the time to leave such lovely feedback about Kirsty, we will be sure to pass this on.

Rated 5 out of 5 stars

Clare was brilliant

Clare was brilliant , explained everything very well and was extremely well informed . Loved the village

June 26, 2024
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Reply from Mayfield Villages

Thank you so much for taking the time to leave us a review, we are so pleased to hear you loved the village.

Rated 5 out of 5 stars

This place Mayfield villages is a…

This place Mayfield villages is a beautiful place with ample of space tranquility and a very peaceful environment. We fell in love with the place as we stepped in through the doors. The facilities they are providing are exceptionally modern and can prove to be very comfortable for people who would live there. All required amenities are near by. We think it can be a wonderful place to spend your retirement life at this place.

June 21, 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, we will be sure to pass your lovely feedback on to the team in the village.

Rated 5 out of 5 stars

A great welcome to Mayfield.

Kirsty made us feel very welcome. The information she gave was very clear and was happy to answer all our questions. Both my daughter and I were very impressed with Mayfield.

June 25, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your meeting with Kirsty.

Rated 5 out of 5 stars

watford

Clare Wells was very good at explaining things and hrlpful.

June 18, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are pleased you enjoyed your meeting with Claire.

Rated 4 out of 5 stars

Mayfield Retirement Home

Nice flat, potentially lots of activities to participate in, on site facilities probably cover more or less everything you would want. The pricing structure is new to me and I don't know how it compares to similar set-ups.

June 12, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are glad you enjoyed your tour. We encourage you to visit multiple retirement homes to compare and understand different offerings and what will best suit you.

Rated 3 out of 5 stars

too many requests for feedback.

too many requests for feedback.
Nice flat, lovely ambience. shame about the building site next door

June 6, 2024
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Reply from Mayfield Villages

Thank you for your feedback, we will be sure to pass this on to the relevant department.

Rated 5 out of 5 stars

excellent facilities

excellent facilities, well thought and designed.
love the guest facilities ---brilliant

June 8, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are glad you enjoyed your tour.

Rated 5 out of 5 stars

Researching retirement villages in the wider St.Albans area

My wife and I have spent the last 8 days visiting and viewing retirement villages within a 20 mile radius of St.Albans as that is where my son and his family live.
Mayfield Watford was by far the best in so many ways. The facilities for residential use, the pool ,weights gym, steam room,wellness area are really superb. The restaurant and cafe/bistro served super meals at very competitive prices and they ‘village hall’ that is multi functional allowing all manner of classes to happen - we saw it in action.The staff were so very pleasant and helpful but without doubt the best marketing tool was the residents who all spoke so highly and enthusiastically about the place. We were invited to stop over night in the their show room apartment which was so useful to get a feel of the apartment and gave us the opportunity to see the whole place operating how it does over a 24hr period - no specially laid on functions but simply what happens in a normal day - it was most enlightening. We were also very impressed with Gordon from the Sales team was excellent in his presentation of Mayfield and never exerted the usual sales pressure that so often follow -he explained the whole business most succinctly and showed patience and sensitivity -a top guy. We left extremely impressed with the place and would give it the gold medal!!

May 31, 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, what wonderful feedback. We are so pleased you enjoyed your visit and overnight stay, we will be sure to pass this feedback on to Gordon and the team.

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