Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction welcoming and informative throughout their visit. Many people were highly impressed with the facilities, describing them as bright, modern, and comfortable, offering a wide range of amenities. Reviewers frequently highlighted the well-planned and well-maintained communal areas, which contributed to an overall excellent impression. However, some customers also noted concerns regarding the size of the apartments and the limited storage space available, with some finding the show flat too small for their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Facilities

Customers had positive experiences with facilities, with many reviewers expressing delight and finding them... See more

Location

Clients share ambiguous opinions on location, with many expressing satisfaction with the overall area,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my... See more

Company replied

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole complex and facilities were exceptional …

The whole complex and facilities were excellent. The Sales Consultant, Oliver Ruggles, was extremely helpful, knowledgeable and professional in a friendly way. He made our experience very enjoyable

May 23, 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, we will be sure to pass your kind feedback on to Oliver.

Rated 4 out of 5 stars

it was a lovely place

it was a lovely place, we were interested,
however the marks and spencer voucher was not offered, it made us feel that may be indicative of future promises the company gives. so although impressed by everything, and the presentation, we are wary of further involvement

May 24, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review. We are sorry to hear you didn't receive your voucher, it will have just slipped Gordon's mind after going through the tour and all the information. Please do reach out to the team and they will be able to rectify this for you.

Rated 5 out of 5 stars

What a lovely place with a really…

What a lovely place with a really friendly team. I was taken around this village and did not feel pressurised to buy at all.

May 17, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review after your visit, we are so pleased you enjoyed yourself.

Rated 5 out of 5 stars

Great experience!

Firstly the sales reps were extremely kind, as when they realised I was due to have a small heart procedure the following day, taxis were ordered to collect me from home and also return me home. When we sat to have a conversation about Mayfield Villages, I was treated with respect and not pushed into making a fast decision.

May 7, 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, we are so pleased you enjoyed your meeting with the team. We do hope all went okay with your procedure and we will be sure to pass your kind feedback on.

Rated 5 out of 5 stars

First Visit to Mayfield Village

We met with Claire today who gave us a guided tour of Mayfield she gave us all the information we needed with a kind and warm manner . Mayfield Village is a lovely well kept safe environment with warm and friendly people living there , the flats look fabulous and Claire is a massive asset to them . Thanks for a great tour !

May 1, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your meeting with Claire. We will be sure to pass your kind words on to Claire and the team.

Rated 5 out of 5 stars

Delightful Mayfield Village

A wonderful morning spent being shown around Mayfield Village by Kirsty, who explained everything in great detail.
It has everything and more all under one roof.
Has definitely made us think about moving in.

April 29, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are glad to hear you enjoyed your visit to Mayfield Watford.

Rated 5 out of 5 stars

Was really impressed with all the…

Was really impressed with all the facilities but particularly with the apartment I saw

April 26, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your visit and tour of an apartment!

Rated 5 out of 5 stars

A high

Kirsty was very welcoming and very helpful throughout our meeting. We were given a clear indication of all the facilities that Mayfield had to offer and are giving serious thought to applying for one of the flats

April 24, 2024
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Reply from Mayfield Villages

Thank you for your kind words, we are so pleased you enjoyed your meeting with Kirsty. We will be sure to pass your feedback on and hopefully welcome you as an owner in the future.

Rated 5 out of 5 stars

Olly was very helpful and answered all…

Olly was very helpful and answered all our questions honestly. Very interesting and nice to see people enjoying the activities

April 23, 2024
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Reply from Mayfield Villages

We are pleased you enjoyed your meeting with Ollie and that you got a chance to see some of our property owners enjoying the activities, Mayfield Watford is certainly a great community.

Rated 5 out of 5 stars

I was so impressed I made the decision to move to Mayfield

I was so impressed with the development itself and the facilities available to residents, as well as the helpfulness and professionalism of the staff. After having an initial look around I made the decision to put my house on the market and buy an apartment in Mayfield

April 17, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased we were able to welcome you as an owner to Mayfield. We're excited to be a part of the next chapter in your life.

Rated 5 out of 5 stars

Very pleasant Village

Very good living concept. Excellent tour of the Village with knowledgeable and very helpful demonstrator

April 17, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your visit.

Rated 5 out of 5 stars

Very helpful tour and lots of…

Very helpful tour and lots of information from Kirsty! Plenty to think about

April 15, 2024
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Reply from Mayfield Villages

Thank you for visiting and taking the time to leave us a review. Please do reach out if you have any further questions.

Rated 5 out of 5 stars

It was good to see the indoor facility…

It was good to see the indoor facility provided for the elder people, especially weekly shopping bus trip which is helpful for the elderly who does not drive.

April 9, 2024
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Reply from Mayfield Villages

Thank you for leaving us a review, we are pleased you found the weekly shopping trip useful.

Rated 5 out of 5 stars

Kirsty was very helpful.

Kirsty was very helpful.
The apartment was very clean.
The Village was well managed and well appointed

April 12, 2024
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Reply from Mayfield Villages

Thank you for feedback, we appreciate you taking the time.

Rated 5 out of 5 stars

Very impressed

Very impressed with the facility and Oliver Ruggles (Sales Consultant) who took us round and fully explained everything.

April 8, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a five start review, we are pleased you enjoyed your meeting with Oliver.

Rated 5 out of 5 stars

The best retirement complex I viewed up to now

The best retirement complex I viewed up to now. Great facilities friendly staff and variety of activities. The downside is the public transportation and the location when one is used to having these available on hand.

April 11, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review. We are so pleased you enjoyed your visit. We will be sure to pass your feedback on to the team.

Rated 5 out of 5 stars

Mayfield Village, Watford

The site and facilities are impressive.
The sales agent who showed me round, Oliver Ruggles was very knowledgeable and helpfull
For a young man he understood the needs and requirements of older people

March 26, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we will be sure to pass your kind words on to Oliver.

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