Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction welcoming and informative throughout their visit. Many people were highly impressed with the facilities, describing them as bright, modern, and comfortable, offering a wide range of amenities. Reviewers frequently highlighted the well-planned and well-maintained communal areas, which contributed to an overall excellent impression. However, some customers also noted concerns regarding the size of the apartments and the limited storage space available, with some finding the show flat too small for their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Facilities

Customers had positive experiences with facilities, with many reviewers expressing delight and finding them... See more

Location

Clients share ambiguous opinions on location, with many expressing satisfaction with the overall area,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my... See more

Company replied

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasantly surprised!

We had a great visit to Mayfield Village. Kirsty showed us round and was friendly and very informative. We were very impressed with everything that was on offer - there is so much to do - more than we expected. The flat was of a very high standard.

March 20, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased the village exceeded your expectations.

Rated 5 out of 5 stars

Thank you Oliver

Thank you Oliver , for showing us around Mayfield Village, we were very impressed with the standard and facilities offered there. specially spa and gym. very beautiful place with lovely outdoor gardens.

March 12, 2024
Rated 4 out of 5 stars

Oliver did a great job showing me…

Oliver did a great job showing me around. Lovely facilities. Felt like a Hotel. Cost and service charges are high. Heating of flat, the owner is not in control because heating is billed by the Property Management. Could end up selling property at a loss .Lovely place

March 9, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review after your meeting with Oliver. These are really important questions and hopefully, topics Oillie can discuss with you in more detail to ease concerns should you wish.

Rated 5 out of 5 stars

Wonderful

Kirsty was lovely. She was very patient and professional. The Village set up and concept seems really good but my biggest concern is the location and easy access to public transport, shops etc.

March 6, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review. They are really important things to consider and something Kirsty can definitely run through with you to make sure the location meets all your needs.

Rated 5 out of 5 stars

We were invited to visit the Mayfield…

We were invited to visit the Mayfield village Watford. Claire gave us a wonderful tour of 2 apartments, answering all of our questions. We were then invited to stay for lunch, it was Gluten Free! And it was delicious! The apartments are beautifully decorated and well laid out, I was not surprised that the services available in the building are amazing. We made the decision after the visit that we would buy an apartment soon.

November 17, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us such a wonderful review. We are so pleased you enjoyed your meeting with Claire and had a fabulous (GF) lunch! The team can't wait to welcome you as a Mayfield Owner.

Rated 5 out of 5 stars

Kirsty was really knowledgeable

Kirsty was really knowledgeable, friendly and understood my lifestyle needs. Although I like many of the aspects of the complex, unfortunately the apartment itself was too small for my needs

February 21, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we understand Mayfield isn't right for you but we appreciate taking the time to leave feedback after you met with Kirsty.

Rated 5 out of 5 stars

Claire

Claire, our meet and greet member of the management team, was both professional and personable. Claire answered all our questions and gave us a comprehensive tour of the village without making us feel under any pressure to buy.

February 19, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave such a lovely review, we will be sure to pass your feedback on to Claire.

Rated 5 out of 5 stars

Polite

Polite, well informed, non pressurised or hurried. Professionally explained

February 15, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review. We pride ourselves on never pressuring or hurrying such an important decision.

Rated 4 out of 5 stars

The agent was very nice and well…mannered

The agent was very nice and well mannered.She showed me around the building and inside the flat.She was lovely and approachable.She did all that I expected of a good Agent.My only concern was ,there was not diversity of older people.All in all very good .experience.Mayfield is beautiful and have very good facilities.loneliness will be a thing of the past as it is place you could socialise.Very good area too.

February 2, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review after your visit. Sometimes it can be hard to get a feel of the village atmosphere on your first visit, hopefully we can welcome you back in to meet some owners.

Rated 5 out of 5 stars

Angela was delightful

Angela was delightful. Very informative and reassuring.

January 25, 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave a 5-star review, we will be sure to pass your kind words on to Angela.

Rated 4 out of 5 stars

Angela made the "experience" great

Angela made the "experience" great. We were very impressed with Mayfield Villages, particularly in comparison to some other retirement places we have seen. The facilities are fabulous in relation to most other such places. It's a shame that the location makes it feel a bit isolated in spite of assurances that it's only about a 20-minute walk from civilization. Maybe they'll see fit to put in a shop like a typical news agents. It's not cheap, but these things never are. I'm not yet ready to move but it's good to know about Mayfield Village. I am slightly concerned that when the new building flats are sold, which will rely on the facilities (pool, restaurant, etc) of the main building, there will be a lot more people using the restaurant, gym, pool, etc. Still, it's the best I've seen.

October 25, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us valuable feedback after your visit to Mayfield Watford. We are pleased you enjoyed your meeting with Angela and appreciate there are lots of considerations when moving and it certainly has to be the right decision for you.

Rated 5 out of 5 stars

I really enjoyed my visit to Mayfield…

I really enjoyed my visit to Mayfield Village at Watford. Mr. Oliver Ruggles was very good at showing the place and explaining everything in details. He was very thorough and clear.
The place was very clean and suitable for the purpose (ie retirement place.) It was like a little community residential club. I was very much impressed.

October 25, 2023
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Reply from Mayfield Villages

Thank you for your kind words, we will be sure to pass on your feedback to Oliver.

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