Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction welcoming and informative throughout their visit. Many people were highly impressed with the facilities, describing them as bright, modern, and comfortable, offering a wide range of amenities. Reviewers frequently highlighted the well-planned and well-maintained communal areas, which contributed to an overall excellent impression. However, some customers also noted concerns regarding the size of the apartments and the limited storage space available, with some finding the show flat too small for their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Facilities

Customers had positive experiences with facilities, with many reviewers expressing delight and finding them... See more

Location

Clients share ambiguous opinions on location, with many expressing satisfaction with the overall area,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my... See more

Company replied

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My visit to Mayfield village in Watford…

My visit to Mayfield village in Watford was very good , very informative and throughout visit Ollie was polite informative and answered questions helpfully and in an interesting and useful way. It has left both me and my friend who visited with me with lots to consider and very valuable information. Many thanks.

January 23, 2023
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Reply from Mayfield Villages

We're so pleased to hear both yourself and your friend enjoyed your visit to Mayfield Watford.

Rated 5 out of 5 stars

Beautifully constructed and development…

Beautifully constructed and development ongoing. Facilities and service range outstanding. The care shown by Kirsty when organising, during and after the visit to view the village is excellent.

January 6, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review Mrs Everson, we will be sure to pass your kind feedback on to Kirsty and the team.

Rated 5 out of 5 stars

Decor

Decor, Olly's style, restaurant staff.

December 14, 2022
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Reply from Mayfield Villages

Thank you Ms Wilson for leaving us a 5* review, we really appreciate you taking the time.

Rated 5 out of 5 stars

Very helpful

Friendly, helpful and informative visit.

December 7, 2022
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review Mrs Nissenbaum, we're pleased to hear you found the visit useful.

Rated 5 out of 5 stars

Visit to Millfield Watford…

I was very impressed with the buildings and facilities, comparable to a 5 star hotel.
I had an interesting tour and Kirsty was an excellent guide.
I feel that in my case, since I have a cat, I would need a ground floor apartment, however, I am not needing to move immediately and will still consider an apartment at Millfield.

November 29, 2022
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Reply from Mayfield Villages

We're pleased to hear you enjoyed your tour of Mayfield Watford with Kirsty, Mrs Bylo. Please do let us know if you have any questions in the future as the team would be happy to help.

Rated 5 out of 5 stars

My visit to mayfield

Claire was friendly helpful and very informative and had very good knowledge of the running of mayfield the people around mayfield could not speak highly enough of how life had changed for the better living there

December 2, 2022
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Reply from Mayfield Villages

Thank you for your kind words Mrs Press, we will be sure to pass your feedback on to Claire and the team at Mayfield Watford.

Rated 4 out of 5 stars

Good living lifestyle for the seniors

A fantastic project for a low cost of modern living for people over 55 years old. The accommodation enhances securities, friendships thus free from loneliness, low maintainers and with facilities available under one roof.

I think this is the way forward for modern living for everybody especially for the elderly

November 21, 2022
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review Mrs Abrahams, we're really pleased to hear your thoughts about Mayfield Watford.

Rated 5 out of 5 stars

The salesperson

The salesperson, Kirsty was welcoming, easy, professional and not pushy and she gave me a full insight into the village which I loved!

November 25, 2022
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Reply from Mayfield Villages

We're pleased you enjoyed your visit to Mayfield Watford Mrs Noorden, we will be sure to pass your feedback on to Kirsty and the team.

Rated 5 out of 5 stars

A visit to Mayfield Watford

Having received a postal invite from Mayfield Villages at Watford I decided to follow it up and made an appointment to visit the show flat.

I spent about an hour and a half being taken through the various areas such as the restaurant, swimming pool and flats. Claire my guide was excellent and answered all my questions over a Capaccino! The standard of accommodation was of a high standard and I was very impressed with the availability of back-up staff should they be needed by residents.
I think the concept of providing quality accommodation for older folk is great although I would personally miss the sound and interaction of younger people.
The immediate wider area surrounding the Village is undergoing considerable development and I guess will take some time to finish.
The information leaflets were very informative but I have a few more questions to ask. I also intend to make another visit shortly with one of my daughters.
Given my situation it is perhaps too early to think about a move to the Village might at some point be a real possibility.
Well done Mayfield!

November 10, 2022
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Reply from Mayfield Villages

Thank you Mr Pinkus we really appreciate the feedback and are pleased to hear you will be back to see the team with one of your daughters. Should you need anything in the meantime please reach out as we would be happy to help.

Rated 4 out of 5 stars

Happy Mayfield Tour

Claire many thanks for the tour today.
I was very happy to see the this property from inside and very thrilled with the full look.
So beautiful and it was a pleasure to be able to personally see the full amenities.
I am so grateful for your time today.

November 11, 2022
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Reply from Mayfield Villages

Thank you for your kind words Miss Barot, we will be sure to pass the feedback on to Claire.

Rated 5 out of 5 stars

Visit was handled very professionally

Visit was handled very professionally, all questions were well answered.

November 7, 2022
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Reply from Mayfield Villages

Thank you for taking the time to leave us a 5* review Mr Pashley, we're pleased your tour of Mayfield Watford went well.

Rated 5 out of 5 stars

Worthwhile viewing at Watford

The review of the development at Watford was very impressive. The whole concept is excellent, and to a very high standard, and built in a very attractive location, overlooking parkland and the River Colne. Unfortunately the two bedroom apartments were just too small for my wife and I, but I would certainly recommend interested parties to view, particularly as the units are very reasonably priced and will sell quickly.

October 13, 2022
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Reply from Mayfield Villages

We're pleased you enjoyed your visit to Mayfield Watford and have passed your feedback on to Oliver and the team. Please do reach out if things change in the future as we'd be happy to help.

Rated 5 out of 5 stars

Oliver was very knowledgeable and…

Oliver was very knowledgeable and extremely polite he could answer all of my queries. He wasn’t pushy and very understanding

October 28, 2022
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Reply from Mayfield Villages

Thank you for taking the time to leave us feedback Mrs Norton. We're pleased you enjoyed your visit to Mayfield Watford, should you have any questions in the future please get in touch with the team.

Rated 4 out of 5 stars

Good apartment, bright and clean facilities

Good apartment, good facilities and environment. If you unravel the annual fees, it works out about 12K per year, not sure if that is normal as I have nothing to compare it with.

October 3, 2022
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Reply from Mayfield Villages

Thank you for your feedback Mr Seaman. The proposition and fee structure is similar at many UK retirement villages. At Mayfield we are always open and honest about fees and how they are used. More information is available on our website at any time. Please do not hestitate to contact the team should you have any further questions.

Rated 5 out of 5 stars

A great experience

We were taken around by an very pleasant agent. Altogether a good experience.

September 29, 2022
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Reply from Mayfield Villages

We're pleased you enjoyed your visit to Mayfield Watford and have passed your feedback on to Claire and the team. We hope to welcome you back soon.

Rated 4 out of 5 stars

Nice place but apartments a bit too…

Nice place but apartments a bit too small for me. Better hair dryers required at the pool. Need temperature & speed settings separately.

September 28, 2022
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Reply from Mayfield Villages

Thank you for your feedback Mrs Manning. We have passed your comments on to the team at Mayfield Watford.

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