Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction welcoming and informative throughout their visit. Many people were highly impressed with the facilities, describing them as bright, modern, and comfortable, offering a wide range of amenities. Reviewers frequently highlighted the well-planned and well-maintained communal areas, which contributed to an overall excellent impression. However, some customers also noted concerns regarding the size of the apartments and the limited storage space available, with some finding the show flat too small for their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Facilities

Customers had positive experiences with facilities, with many reviewers expressing delight and finding them... See more

Location

Clients share ambiguous opinions on location, with many expressing satisfaction with the overall area,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience when visiting Mayfield village was very thought provoking. It made me think about exactly how I wanted to live the rest of my life. I have been living alone for 6 months now since my... See more

Company replied

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly Clare -helpful and…

Friendly Clare -helpful and informative. Thought of all points , answered questions clearly.

October 11, 2023
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Reply from Mayfield Villages

Thank you for your 5* review, we are so pleased you enjoyed your meeting and tour with Claire.

Rated 5 out of 5 stars

The representative Kirsty was so…

The representative Kirsty was so charming and informative I am impressed by the concept . My husband could not join me today but Kirsty had promised to fit us in soon .

October 6, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, the team look forward to welcoming both you and your husband for a second tour.

Rated 5 out of 5 stars

It looks a wonderful

It looks a wonderful, well managed residential complex with many facilities and very good and well trained staff. My sales advisor "Kirsty" was excellent throughout the meeting and she is a definite asset to your company. We have a lot to think about and will discuss these with our children. My compliments again to "Kirsty" and all the staff I met from reception to maintenance and the barman.

October 5, 2023
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Reply from Mayfield Villages

Thank you for leaving such a wonderful review, we will be sure to pass your feedback on to the team at Mayfield Watford.

Rated 5 out of 5 stars

Viewing of Mayfield Village

Kirsty Cherry was extremely thorough and efficient in talking me through the ethos and practical benefits of Mayfield Villages, followed by a viewing of the Show Flat. She pointed out many of the positive aspects that Mayfield Villages provides and suggested follow-up meetings with existing residents if I desired.

September 13, 2023
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Reply from Mayfield Villages

Thank you for leaving us positive feedback, we really do appreciate it and will be sure to pass the feedback on.

Rated 5 out of 5 stars

Viewing

Amazing staff showing you round and no insisting or heavy sales talk

September 3, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your visit and felt no pressure.

Rated 5 out of 5 stars

My first visit was very positive

My first visit was very positive. Kirsty was very knowledgeable and did not rush us. It’s a big decision to make to move late in life and it was all very positive.

August 21, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your visit with Kirsty and didn't feel pressured. We would never want anyone to feel rushed in their decision making, as you say downsizing is a big move and one that has to be right for you.

Rated 5 out of 5 stars

An experience to remember

I was so impressed with these lovely apartments and the great atmosphere. The sales consultant Claire was so friendly and welcoming and extremely helpful.She was delightful. I loved the whole experience and haven’t stopped thinking about it all day!

July 6, 2023
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Reply from Mayfield Villages

Thank you for your lovely review, we are so pleased you enjoyed your visit to Mayfield Watford with Claire. The village really does have a lovely atmosphere to it!

Rated 4 out of 5 stars

Sales Consultant was very pleasant &…

Sales Consultant was very pleasant & helpful.
Great facilities but a little expensive.

June 22, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us feedback Mr James. We are pleased you found your visit beneficial.

Rated 5 out of 5 stars

Kirsty was very friendly and engaging

Kirsty was very friendly and engaging. She answered all the questions we needed to be answered. We were very happy to see the flat, very spacious and lots of light . Was very happy visiting the Mayfield Villages

June 20, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased to hear your enjoyed your visit to Mayfield Watford.

Rated 5 out of 5 stars

Kirsty was an excellent representative…

Kirsty was an excellent representative and answered all our questions and gave us an excellent tour of the village,We were most impressed by the facilities and the thought that had gone into the design

May 2, 2023
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Reply from Mayfield Villages

Thank you for your 5* review, we are so pleased you enjoyed your meeting with Kirsty.

Rated 5 out of 5 stars

Be careful

Was never told that 15% is deducted when selling approx £177,000 after 15 years.
Not open
Thankfully saw it
Be careful

April 19, 2023
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Reply from Mayfield Villages

We are so pleased yo enjoyed your visit to Mayfield Watford.

Rated 5 out of 5 stars

Mayfield Experience

Nice welcoming staff,modern,light and Airy building.

A big thank you to Kirsty Cherry, Sales consultant for showing us around.

April 3, 2023
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are pleased you enjoyed your meeting with Kirsty.

Rated 5 out of 5 stars

The village has a lovely atmosphere

The whole team at Mayfield were incredibly welcoming on our most recent visit. The village has a lovely atmosphere and I couldn't wait to meet people already living there!

February 9, 2023
Unprompted review
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Reply from Mayfield Villages

We are so pleased to hear you enjoyed your visit, Mayfield Watford really does have a wonderful atmosphere.

Rated 5 out of 5 stars

We were surprised how luxurious it was!

Oliver showed us around the site, and answered all of our questions really thoroughly. The apartments were larger and much more luxurious than I expected, and the bistro, gym, pool and other communal areas make it feel like a 5* hotel!

Lunch was delicious, with lots of choice, and the whole team were brilliant. Thanks!

February 9, 2023
Unprompted review
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Reply from Mayfield Villages

Thank you Mr Roberts we're so pleased to hear you enjoyed your tour around Mayfield with Oliver.

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