Mayfords Reviews 172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people appreciate the exceptional customer service, noting quick response times and a smooth overall experience, which made processes stress-free and manageable. However, some people were dissatisfied with the company's service as block managers, citing ignored requests, slow responses to inquiries, and issues with property management such as inadequate bin space and irresponsible parking. A few other people also felt that there were delays in responding to leasehold inquiries during conveyancing, causing lost time and money.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Service

Reviewers highlight positive aspects of service, often praising individual staff members for their... See more

Response time

Customers generally had positive experiences with response times, praising the quick and efficient replies.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism, helpfulness,... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, such as finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Osaze is such a wonderful person — he showed us the property calmly and thoroughly, explaining all the details with great care. Although we found another option closer to our current location, he... See more

Rated 5 out of 5 stars

Osaze was extremely helpful throughout the letting process. He was very well informed and walked me through the process from start to finish. He also made himself available on short notice for viewing... See more

Rated 5 out of 5 stars

Lorenzo Alexis was extremely professional throughout our viewing and so, really upheld the company’s image. I’d even asked some questions at the viewing that he was unsure abou; but rather than passin... See more

Rated 5 out of 5 stars

So far only wonderful things to say about mayfords and most importantly our agent: Pablo. We have had an extremely smooth process with sorting out our flat and clear communication at all times from Pa... See more


Company details

Written by the company

Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Moses in Mayfords is awesome!

Moses in Mayfords is awesome! I was in a very urgent situation to find a place to stay in London and Moses managed to help me secure a great apartment that fits all my need in a short period of time. He is very responsible and friendly. I highly recommend him to all who need to rent a place in London.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Since they have taken over the management of the block of flats one can't help but notice an immediate improvement. Everything is dealt with in a timely manner and very well maintained. With the company that was managing before noone would pick up the phone and were rather rude when finally answering. None of that now. All staff are very responsive and helpful with any enquiries. Particularly Venice, who's been absolutely amazing every time I have contacted her. She handled each enquiry expeditiously, with professionalism and patience. Thank you!

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Venice is absolutely great in all…

Venice is absolutely great in all respects person and highly skilled professional, Impeccable interpersonal qualities and Customer oriented attitude surely won`t go unnoticed by the Customers, Venice has a very sharp moral compass and has can do attitude, Always willing to go an extra mile to make clients happy, Great many Thanks for all your efforts Venice much appreciated,
Best 😊 Wishes !!! O...

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Spiffing

Professional, communicative, accommodating and patient are just a few of the words I can think of to describe my experience as a customer at Mayfords. I received a warm welcome and the team has been exceptionally helpful. Many thanks to Gabriella, Moses, Hortense and Priya- and to the entire team really.

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Recently rented a property through…

Recently rented a property through Mayfords. We dealt with Moses, he was attentive and very responsive, he set up a viewing for us on the day and 1 week later we had moved in.

The experience was very positive and stress free. Highly recommend.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Moses deserves his 5 stars

Just rented the property w/ Mayfords and had a pretty positive experience.
Our lettings manager Moses definitely deserves his 5 stars rating - great person and professional, quick to respond.
So far so good but will see how our property manager Gabriella will perform.

May 24, 2021
Unprompted review
Mayfords logo

Reply from Mayfords

Dear Andrii,

Thank you for your positive feedback we really appreciate it.
We hope you enjoy your stay.

Mayfords Admin

Rated 5 out of 5 stars

I am very happy with the customer…

I am very happy with the customer service of Mayfords property. I would recommend their services to all. Especially, many thanks to Gabriella who has always been very kind, proactive, able to sort problems out effectively and willing to help. Great job!

April 27, 2021
Unprompted review
Mayfords logo

Reply from Mayfords

Dear Eriola,

Thank you for your positive feedback on our customer service.
We hope you continue to enjoy your stay and being an amazing tenant.

Mayfords Admin

Rated 5 out of 5 stars

Professionals

Mayfords has been managing 2 of our blocks for more than 6 years. They make sure that the blocks are very well maintained. They are very polire and very helpful. We recommend their services to any one looking for a block Management company.

April 21, 2021
Unprompted review
Mayfords logo

Reply from Mayfords

Dear Eirini,

Thank you, we really appreciate your positive feedback and recommendation.
We hope that your business with us continues and is a long-lasting one.

Mayfords Admin

Rated 5 out of 5 stars

Great estate agency!

We’ve had the best experience with Mayfords, found the most gorgeous flat, such an easy process with the whole experience and Moses our estate agent was so helpful with everything we needed to know!

April 1, 2021
Unprompted review
Mayfords logo

Reply from Mayfords

Dear Charlotte,

Thank you for your positive feedback on our customer service.
We hope you continue to enjoy your stay and being an amazing tenant.

Mayfords Admin

Rated 5 out of 5 stars

Very kind and helpful

We are very happy with our new home, thanks to Moses who has been very helpful and kind. The concierges are also very friendly and responsive. I will recommend this agency from now on.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience using…

I’ve had a great experience using Mayfords to find my new place. Mosus was incredibly helpful and informative. He was constantly in touch with the next steps and kept me in the loop. I’ve just moved in and so far it’s gone seamlessly.

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience! We were looking for a flat at a stressful time and Moses made it really smooth and we had confidence in the whole process. Professional, efficient and helpful

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!

We had a fantastic experience with Mayfords and especially Moses. He gave us great advice on securing our rental in Islington and we were moved in within 10 days of viewing. He always called back within half an hour and was clear about what to expect at each step. I would really recommend using Mayfords for your rental properties in London.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Review of Mayfords with Moses

I was helped by Moses and his work was exceptional! Really impressed by the amazing deal he was able to secure for my new tenancy and he has always been very friendly and careful in every step of the process. He was very responsive to my requests, never exceeded a 1 hour delay in his sms replies, attentive to details and just making sure that everything was in place and everyone was happy ! Really great job and valuable person to have in the company!

February 23, 2021
Unprompted review
Rated 1 out of 5 stars

Truly useless property management

Mayfords have managed our block of flats for many years, but in the last 2-3 years their service has got worse and worse. They avoid taking calls, refuse to answer emails and have been telling us works have been done, when clearly they haven't. If anyone is considering using them as a property management company, I would strongly advise that you find someone else...anyone else!! P.S. Only gave 1 star because 0 wasn't possible.

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Moses at Mayfords = Top-notch Service

I had my flat rented out in no time at all thanks to Moses' excellent service. He was extremely professional and polite, totally thorough and very hands-on. Kept me updated throughout - it was never a case of me having to chase or not knowing where we were in the process. I honestly didn't think an estate agent could be this transparent and sincere! Thank you Moses, thank you Mayfords - I will definitely recommend!

December 5, 2020
Unprompted review
Rated 5 out of 5 stars

Communicative and reliable letting agent

I'd been looking for a flat for a while and had resigned myself to the fact that the process was going to be complex and/or difficult. However this was absolutely not the case with Mayfords. Moses the lettings agent was a refreshing change, and he was communicative, prompt and reliable no matter what was needed to get the tenancy agreement set up and confirmed in very little time. Can highly recommend.

November 18, 2020
Unprompted review

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