Independent Mercedes-Benz - MB Nottingham Reviews 

132
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

5 Star Service received . Enquired about a GLE over the phone with Brandon . Extremely knowledgable and went out of his way to assist and answer questions . Made a 500 mile round trip to view the vehi... See more

Rated 5 out of 5 stars

I've just driven away with a GLB 250+ Electric and it's the nicest car I've ever driven. Gurj was a great help from start to finish - not pushy, allowed ample test drives and arranged a quick handove... See more

Rated 1 out of 5 stars

I wish I'd read these reviews before I took my car there. I would strongly suggest keeping well away, there's definitely something very strange going on! You'll probably pay a bit more at a proper Mer... See more

Rated 5 out of 5 stars

My husband has driven an 'S' class mercedes for more than 40 years. During that time he has found Mercedes Independent Services to be the best to deal with the quality of service, price and expertis... See more

Company replied

Company details

  1. Car Dealer

Information provided by various external sources

MB Nottingham set out in 2003 to provide Mercedes drivers with a genuine alternative to the franchised agents. Like for like Mercedes equipment, highly skilled Mercedes trained technicians and to exceed customer expectations with exceptional levels of service at realistic affordable prices. Today we are very proud to be able to say that we are the original, first, and now the largest solus Independent Mercedes-Benz aftersales outlet in the East Midlands, hence we were known as Mercedes First in the early years as most of our loyal customers recall. MB Nottingham is approved by all of the major fleet, lease and Insurance companies nationally, including a significant number of local “blue chip” companies and trade bodies in the East Midlands.


Contact info

3.9

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(132)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using MB Nottingham for 8 years…

Been using MB Nottingham for 8 years now, Very high mileage user so use them regularly got to know them well and trust their work. They do the work when they say they will also so I'm pleased about that.

April 4, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thanks Chris for being a loyal customer to MB Nottingham and for taking the time out to share your review with everyone.

Rated 5 out of 5 stars

On my first visit to MB Nottingham

On my first visit to MB Nottingham, I received a very friendly welcome and when I explained my problem I was amazed to be offered a date just two days hence. I subsequently chose a day the following week to my visit, on the day I was informed of progress and as parts were needed my vehicle was kept overnight. The results of the work were first class and my car has been running better than it has for some time. I will certainly use MB Nottingham again for both my wife's and my car.

April 3, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Heath for leaving a wonderful review. Happy we were able to help!

Rated 5 out of 5 stars

Excellent and and truly professional service

We are quite impressed with the excellent service we received. The Sales Executive - Katie Start was outstanding, very helpful and truly professional. You helped us make the right choice of car to buy. We are grateful. Thanks also Nathan, Lawrence and Jo Gillman who treated us with much respect and courtesy. You guys are wonderful.

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Martin who took my service enquiry gave me price which is what I paid on picking up car. Have used them again for my MOT as before excellent service picked up car and delivered back at times I requested. Would definitely recommend them for your car servicing.

March 8, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for taking the time out to leave your review. We are pleased that you are happy with the service you received and we look forward to seeing you again.

Rated 5 out of 5 stars

Great service

Great service. Even got me a loan car at very short notice

March 6, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Marshall for taking the time out to leave your review.

Rated 5 out of 5 stars

This is the second time I have used the exceptional services of MB Nottingham

This is the second time I have used MB Nottingham. There service is second to none and far superior when compared to Mercedes Benz. My car was collected from my home and delivered back in good time. It is always immaculately cleaned both inside and out. I am always impressed by the courteous way I am guided through the whole process. Every detail is explained by means of a phone call and needles to say the saving in comparison is just amazing.I cannot praise them enough and have no hesitation in recommending their exceptional services and will be using them again.

February 15, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Linekar, thank you for taking the time out to leave your review. We are so happy that we you came back to us after your first visit and glad we were able to meet your expectations. Hopefully see you again.

Rated 5 out of 5 stars

Excellent Service & Honest Advice !

Since my migration from the main dealership due to lack of communication. I can honestly say that I have remained loyal to Independent Mercedes Benz. Martin & his Team are well qualified and excelled in all areas of the business, they provide good honest sound advice, along with a Collection & Delivery Service that is seamless and on time, operating a pricing structure that is highly competitive as compared to the main dealership. Furthermore, as a demanding customer who expects " A Centre Of Excellence" Independent Mercedes Benz - remain consistent in their approach.

February 7, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Mehan for taking the time out to leave your review. We really do value your opinion and custom. Pleasure we were able to help.

Rated 5 out of 5 stars

I am a long standing and very satisfied…

I am a long standing and very satisfied customer of MB Nottingham and, whilst I was originally attracted to them by their very reasonable prices, I've stayed loyal because of the quality of their work and the quality of the service they provide. Furthermore, when they discover that my car requires additional work, they always explain their advice clearly and have never abused my trust.

February 4, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Green for taking the time out to leave your review. It is much appreciated!

Rated 5 out of 5 stars

Excellent service

Great service from these guys, highly impressed that they are prepared to pickup from almost Leicester, take back to Nottingham, service as planned and return within the day. All additional items and issues always clearly called out for agreement before being installed. No issues, great service and very pleasant.

January 31, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you John for taking the time out to leave your reply.

Rated 5 out of 5 stars

HIGHLY recommended, Friendly, Professional, Thorough with fantastic customer service.

MB were recommended to me by the place I purchased my car. I took my E-Class there for a service. MB nottingham are a highly professional company and their work, customer service (and prices) are better than Mercedes. I was so impressed by the first visit I ended up buying a car from them. I had a very minor issue with the car I purchased, called them and they immediately responded with “we will come and pick it up, put it on diagnostics and check it for you”. They picked it up and returned it back to my wife’s work place within a few hours. I HIGHLY recommend them. Friendly, Professional, Thorough with fantastic customer service. They definitely have both my Mercedes service Maintenance from now on.

January 24, 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Pattani, thank you for leaving your honest feedback for us! Really happy we have been able to help.

Rated 5 out of 5 stars

MB Nottingham Miles Better !

Fabulous all round service will definitely use again and recommend

December 16, 2018
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for your feedback. We look forward to seeing you again!

Rated 5 out of 5 stars

Great Service

Martin was a great front of house. Organised everything well and was welcoming upon arrival.
Everything I wanted was handled effectively and it was finished at the time predicted. Detailed billing was included and a check sheet was provided for the whole vehicle showing the state of all the important parts.
Coupled with a reasonable price you can’t beat Independant Mercedes Benz

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!

Martin at MB Nottingham was fantastic. We needed our GLC repaired due to a minor collision with a wall. We explained that we had a baby due in less than two weeks and MB fitted us in the very next day and had the car fully repaired within two days. It was a huge relief and we had the car back and ready a few days before our baby arrived. We would very highly recommend MB to anyone with a Mercedes, and in fact any make of car. Thanks again to Martin and the team at MB for helping us out so quickly.

December 6, 2018
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Niall,
Thank you very much for taking the time out to leave your feedback. It is very much appreciated and very happy we were able to help. Wishing you in advance a Merry Christmas.

Rated 5 out of 5 stars

CL65 AMG leak

The service received was very personable/friendly and flexible - the car was collected and returned to me (I'm in Chesterfield). The inspection was thorough and I was shown the problem with my MB. The quote was thorough and reasonable. The mechanical work was top draw and the car is now running well. I would have no hesitation in using them again and recommending them to other MB owners.

December 4, 2018
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Rob, thank you for taking the time out to leave your review. We really appreciate your feedback and your custom. Look forward to seeing you again. Wishing you in advance a Merry Christmas and Happy New Year.

Rated 5 out of 5 stars

MB Nottingham is an outstanding…

MB Nottingham is an outstanding organisation.They provide a fast efficient quality and friendly service at prices I can afford.I would recommend them without reservation to any Mercedes Benz owner.They are truly professional and provide their customers with the peace of mind that your car will be maintained and repaired in a timely and excellent manner.

November 29, 2018
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Smith, Many Thanks for taking the time out to leave your feedback. Wishing you in advance a Merry Christmas

Rated 5 out of 5 stars

I have taken my cars to MB Decades!

I have taken my cars to MB for more years than I care to recall and have found them to provide a consistent quality service. When they have the car for its service they will call once they have checked out the vehicle and say what extra work is necessary, what is advisable and what work will be necessary in X miles down the road. I find this very helpful as I want to know all jobs have been done and that the car is good for another year. I don’t want to take the car back during the next year so having jobs done that are not necessary now but will be in say 3,000 miles is really good; it’s a good way to keep ahead of the curve!

They are cheaper than a main dealer but their service is far better and more personal. Cost should not be an issue if you drive a Mercedes but it’s always good to be on the right side of this. For me however a good personal service and a quality job done on the car at a fair price is what you get, that is why I have been going to them for a really long time ( decades not years!!).

November 20, 2018
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Oliver, Thank you for taking the time out to leave your review. We really value your custom and your loyalty to MB Nottingham. We look forward to seeing you next time :)

Rated 5 out of 5 stars

Have been dealing with Lawrence and…

Have been dealing with Lawrence and Nathan whilst looking to buy my first expensive car and thus very exciting but also a bit daunting. However Lawrence has been excellent in working around my requirements and concerns. Must admit something that I originally thought was 'sales talk' ended up being bang on in terms of very sound advice. I got a lot of confidence that Lawrence was primarily concerned about ensuring that I got the exact car to meet my requirement rather then just selling me a car - in that respect he showed a lot of patience and support in helping research my requirements and was far from being pushy. I have not yet bought a car but would have no hesitance in dealing with both Lawrence and Nathan.

September 14, 2018
Unprompted review
Rated 1 out of 5 stars

I wish I'd read these reviews before I…

I wish I'd read these reviews before I took my car there. I would strongly suggest keeping well away, there's definitely something very strange going on! You'll probably pay a bit more at a proper Mercedes dealer but at least you'll get good honest service, Mercedes parts and no stories about needing work done.

August 12, 2018
Unprompted review
Rated 5 out of 5 stars

I recently purchased a new Mercedes GLC…

I recently purchased a new Mercedes GLC this week 27 March 2018 from Mercedes-Benz Nottingham, what a fantastic experience I had having been greeted by Bilal,
Then showing me an example of an onsite GLC, guiding me through a number various options, never trying to take me away from my original spec. Once agreed, he was constantly in touch, updating me on the purchase and delivery of the car. I would have no hesitation at all recommending Mercedes-Benz Nottingham, the best purchasing experience I have had buying a car.

March 29, 2018
Unprompted review
Rated 5 out of 5 stars

Devin Rogers Nottingham Mercedes Benz

I purchased a used Mercedes Benz from Nottingham. The service I received from Devin Rogers was outstanding, he went above and beyond to find me my perfect car I was looking for. He explained all the deals I could purchase with my car to gap insurance ,warranty and the gardx to protect the car inside and outside. I would highly recommend Devin if you are looking for a used Mercedes Benz at Nottingham, he is very welcoming and not to mention his amazing accent.

Thankyou Devin.

September 14, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look