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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, noting a significant decline in quality. Customers frequently mentioned issues such as hard, inedible pieces, powdery texture, and a lack of taste, leading many to discard their purchases and switch to alternative brands. The value for money was also a concern, as consumers felt the products no longer justified the cost due to these quality issues. Some people also felt that the products had an unpleasant plastic smell and chemical taste, with a few even referencing past product recalls. Additionally, some customers expressed frustration with packaging that was difficult to open without spilling the contents.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality. Many customers report that items like... See more

Quality

Users describe negative interactions with quality, consistently expressing disappointment. Many report that... See more

Value for money

People report negative experiences with value for money. Many consumers express disappointment, stating that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopef... See more

Company replied

Rated 1 out of 5 stars

I thought I would try the ready Jacket Potatoes, these were absolutely dreadful, the potato tasted like powder, my advice, buy baked potatoes fresh and pop in the microwave for 10 minutes, job done, t... See more

Company replied

Rated 1 out of 5 stars

NO stars preferred. Frozen Chips. Scrag ends. 1.6kg crinkle cut oven chips . Tasteless potato taste powdery. BUT worst of ALL vast majority in bag are TOTALLY inedible. End up discarding anywh... See more

Company replied

Rated 1 out of 5 stars

What have McCain done to their oven chips? Used them for years and very happy but the latest bag of Home crinkle cut were absolutely horrible. I've thrown them away now and just won't buy any more. W... See more

Company replied


1.6

Bad

TrustScore 1.5 out of 5

139 reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No prices, you cannot just buy. You have to request the prices. Stress.

Went to mccains own site looking to buy directly as amazon are selling a 2kg bag for £20. Not a chance. You have to request the prices for every item and cannot just buy something. Youd think I was trying to buy the golden chalice itself. You sell frozen potato's please just put prices on your products its nit at all hard. Online shopping should be easy, not a maze made by harry Potter with paranoid schizophrenia :/ just bloody hard.

December 8, 2025
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Sarah,

We're sorry to hear about this. Please could you contact on us customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

I can't believe how bad my pizza was I…

I can't believe how bad my pizza was I purchased a Hawaiian pizza expecting a good amount of filling put on top!! when I opened it I only found 4 tiny slithers of pineapple on the whole pizza this is disgusting!! I'm going to let my friends know not to buy any McCain pizzas because I can buy one fresh from Domino's Pizza for half the price with 3 times the filling you place on your pizzas I'm just totally disgusted it was also tasteless no flavor what so ever we ate half of it and binned the other half I'm highly disappointed.

December 8, 2025
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Donna,

We're sorry to hear about this.

Please could you provide the pack details to https://www.mccain.com.au/get-in-touch/#product-feedback and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

NO stars preferred.

NO stars preferred.
Frozen Chips.
Scrag ends. 1.6kg crinkle cut oven chips .
Tasteless potato taste powdery.
BUT worst of ALL vast majority in bag are TOTALLY inedible.
End up discarding anywhere from 10 to 25 alleged chips as just SCRAG ENDS.
HOW DO THESE PASS QC?? OBVIOUSLY THEY DO NOT.
THIS is a recurring problem. Thoroughly fed up with being shafted paying good money for rubbish.
WHAT has happened to McCain's???

November 19, 2025
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Sue & Paul

We're sorry to hear about your experience with our chips. Please could you contact on us customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

If I could give a minus 10 I would.

If I could give a minus 10 I would.
Bought a Rustica artisan pizza yesterday, made by McCain. Didn't see the McCain name or I wouldn't have touched it with a barge pole, I hate their products.
Well, I wasn't disappointed, this pizza is absolutely vile. I ate a 1/4 of it, because I was starving and threw the remains to the birds
Don't waste your money on this ridiculously small, ugly tasting pizza.
How this company keeps going is beyond me, it's just bloody awful
Ah McCain you've stuffed up again

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

I bought the air fryer french fries for…

I bought the air fryer french fries for my granddaughter instead of the regular McCain french fries and they are rotten! The regular french fries done in the air fryer are decent. That’s a bag and a half gone in the bin! Never again 🤬

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Green mould and black chips...

These are supposed to be steak-cut chips... the bag was full of bits and things that looked more like French fries. They call these scraps at the chip shops where I come from! Green mould and black chips. Have written with photos but no response. Won't buy again.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Moldy black manky mcains for dinner anyone?

I would rate these none if I could and how these chips can be sold off is a disgrace. Manky mcains I call them, black as anything all look gross and like moldy chips. Wtf you guys do skate around the factory on potatoes then sell it to us or something 🤷‍♂️ what waste I avoid them.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

I entered the superman promotion

I entered the superman promotion. Bought 2 bags of chips, both had a winning coles voucher so i entered twice using 2 different email addresses. They wouldn't honour either entry.
Total rip off.

Will not be buying McCain products again.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Mccain simply mash

Mccain simply mash has to be hands down the worst thing I've ever used in catering for mashed potato. Starchy gloopy horrible stuff!!

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

0 stars not possible

0 stars not possible. That the product they sell is allowed on a market as Europe isn’t normal. Disgusting taste and has nothing to do with the normal taste of food. Ban this American poison in europe

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Use to love McCains pizzas but opened…

Use to love McCains pizzas but opened one today and pretty much no topping on it. Will be going back to Aldi brand that is half the price but double the topping! Would include a photo but doesn't sense to be anywhere to add one.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Wow I'm totally disappointed McCains…

Wow I'm totally disappointed McCains have stopped making Fries 2go. What am i going to do my sons only eats these Fries 2go... why have you stopped producing these Fries2go!!!! I purchase over 200 triple packs every two weeks.

March 20, 2025
Unprompted review

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