McCambridge Duffy Insolvency Practitioners Reviews 1,326

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, making them feel at ease and understood without judgment. The customer service is frequently highlighted as exceptional, with many appreciating the personalized support and clear communication throughout their process. The service provided is often described as excellent, efficient, and stress-free, with consumers noting how easy the company made difficult situations. However, some customers also noted that one interaction with a staff member provided zero help.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their friendly, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, clarity, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t think McCambridge Duffy enough for sorting my IVA. After burying my head in the sand for so long with shame & guilt, step change charity referred me & from that first phone-call with both Patric... See more

Company replied

Rated 5 out of 5 stars

I had previously been in a DMP plan with their sister company national debt relief for the past 3 years. The transfer from one to the other was seamless and reassuring. McCambridge Duffy were extremel... See more

Rated 5 out of 5 stars

Absolutely fantastic, faultless company, I honestly can't praise them enough. I was really struggling with mounting debts,my mental health really suffered, they led me through the process which they m... See more

Company replied

Rated 5 out of 5 stars

At every point McCambridge Duffy have been excellent. Zero judgement, clear advice and instructions. Always on the other end of the phone or e-mail when you need them. I cannot recommend them highly e... See more

Company replied


Company details

  1. Insolvency Service
  2. Debt Relief Service
  3. Financial Consultant
  4. Financial Institution
  5. Non-Bank Financial Service

Written by the company

McCambridge Duffy is a family run company that has been in business for over 90 years. We are one of the UK's leading IVA providers, offering a range of Insolvency solutions for people who are experiencing difficulty with personal or business debts. If you need advice regarding your problem debts then you can trust us to help. We pride ourselves on giving professional and confidential debt advice and solutions, whilst maintaining a high level of customer service.

McCambridge Duffy

Written by the company

IVA advice you can trust
We are a leading IVA Provider. For over 80 years we have been helping people regain control of their debts. Get in touch for confidential, no obligation advice.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

This company gave highly professional…

This company gave highly professional advice with a down-to-earth approach. They were easy to talk to as these situations can be difficult.

October 30, 2025
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Thank you for the lovely review.

Rated 5 out of 5 stars

I was really anxious as to what to…

I was really anxious as to what to expect, being dyslexic I struggle with the form's but I had a lovely lady called Emma who was so helpful and talked me through everything. Emma was above and beyond, customer service was 100% I couldn't of asked for such a lovely lady to help me. I woukd highly recommend this company.

October 14, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Hi, we're glad we were able to help. We'll pass the feedback on to Emma.

Rated 5 out of 5 stars

Amazing company

Amazing company, made everything straight forward and took all the stress away from the get go. Lovely supportive staff team too, compassionate and genuinely caring. Would definitely recommend.

October 6, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Thanks so much for the lovely feedback. We're glad you're happy with the service.

Rated 5 out of 5 stars

The company was so helpful

The company was so helpful
And understand I would recommend them to anyone
With dept problems
Lookely
I've paid my depts
Off regards Michael hadfield

October 10, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Thanks for the lovely review. We're glad you were happy with the service.

Rated 5 out of 5 stars

Really easy to work with

Really easy to work with. Really easy to speak to. You don't feel judged or belittled like some of the other companies

October 8, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Thank you. That means a lot.

Rated 4 out of 5 stars

Very smooth process and did exactly…

Very smooth process and did exactly what they said they would and even the time scale was slightly quicker than anticipated.

October 6, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Thanks for the lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service, really easy to deal with and very thorough. Helped me no end in achieving an IVA so I can finally get my finances back on track

October 6, 2025
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Reply from McCambridge Duffy Insolvency Practitioners

Thank you for the kind feedback. It means a lot.

Rated 5 out of 5 stars

Really professional and helpful firm

The professional firm with the personal touch. I can't thank them enough. A speedy resolution to all my worries and at the end of the phone, everytime I need assistance.

September 19, 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Thank you for the lovely review. We appreciate it.

Rated 5 out of 5 stars

First class service!

Can’t think McCambridge Duffy enough for sorting my IVA. After burying my head in the sand for so long with shame & guilt, step change charity referred me & from that first phone-call with both Patrick & Charlie who put me at ease straight away understanding my situation with no judgement whatsoever to all the staff who kept me updated. I never once had to ring for an update as they were always ahead of everything. A smooth quick process which was done so efficiently, these guys are first class! Highly recommend.

September 18, 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Thank you so much for the kind review. We're glad we were able to help. I have passed the feedback on to Patrick and Charlie.

Rated 5 out of 5 stars

Michael at MC Cambridge Duffy has been…

Michael at MC Cambridge Duffy has been absolutely outstanding in handling my IVA over the past few months. Thanks to his guidance and professionalism, my IVA was successfully approved, and I couldn’t have done it without him.

From start to finish, he was extremely knowledgeable, supportive, and always available to answer my questions. Whenever I emailed, he would take the time to call me back and explain things in detail, making sure I fully understood the process. Even during the emotional moments, he was patient and reassuring, which meant a lot to me.

I can’t recommend Michael and MC Cambridge Duffy highly enough — the service was exceptional, and I will always be grateful for their help.

September 4, 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Thanks for the lovely feedback. We'll be sure to pass it on to Michael

Rated 5 out of 5 stars

Absolutely trust worthy From start to…

Absolutely trust worthy From start to finish, they have helped me with the most difficult times in my life I’m forever grateful and appreciate the support I’ve had from them.

August 12, 2025
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Your review means a lot to us. Thank you for your kind words.

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic, faultless company, I honestly can't praise them enough. I was really struggling with mounting debts,my mental health really suffered, they led me through the process which they made so easy,kept me informed every step of the way.

August 12, 2025
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Thank you for trusting us and for sharing your experience. We really value your feedback.

Rated 5 out of 5 stars

Having to ask for help with this issue…

Having to ask for help with this issue was very hard to do but it was made simple but clear right from the start. I felt heard and understood. Everyone I spoke either over the phone, or on WhatsApp or text or email were kind and warm and supportive. Everything was really straight forward and no one in any way made you feel bad about being in the situation you were in. Life is tough but it is good to know that there are local places out there to support you get the right help for you. I am glad it is sorted and the time will pass before I know it and that will be the end of it. I want to thank all who looked after me from start till now. It has been unbelievable. It was so straight forward and I have very little to do they did all the form filling, attending the meeting, speaking on my behalf and it all turned out just as I advised it would. Much appreciated.

May 16, 2025
Rated 1 out of 5 stars

Poor Communication

I currently have an IVA open with this company which is due to end in August 2026 and safe to say the communication is really poor and feel completely misadvised and clueless about my current situation. In August 2024, there was a request to do an annual review to provide wage slips etc bearing in mind the last time i done this with them was 2022 so the 2023 Annual review was missed and i also didn't receive my Annual statement break down for 2023, again the last one i recevied was 2022 which i had questions about anyway as one of the creditors on my credit score file had gone so i seek an update from McCambridge in 2022 which i was told everything still to proceed as normal. Turn to 2 year later i receive an annual statement which shows the company that had come off my credit file was Nil claiming so i questioned this to which a very helpful person called Adam Moore called me (i recorded this call as i am unsure if they do record their calls) and explained that this means that creditor was no claiming for their money any more which means I've been way over paying and in fact worked out i shouldn't be pay anymore especially if they haven't been claiming for 2 years! I was told this would be investigated for me and update provided However it has now been 7 week and I've heard nothing, I've emailed and checked portal regularly which there is no updates. If i don't hear an update within the next week, i will be seeking advice from FOS as i feel my case is being miss handled and i am being told lies upon lies.

April 22, 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Hi Lauren, Please accept our sincere apologies for any confusion or delay in dealing with your query. We always strive to provide a high level of customer care, so take these types of reviews very seriously. We have investigated this on our end. Unfortunately it was a complex query and took some time to investigate with the creditor in question, with a view to resolving. I understand that my colleague has been in touch to provide an update on everything. I hope that you consider the response to your query to be satisfactory and welcome you to get in touch with us at any time with any future queries. Apologies again, Sarah from McCambridge Duffy.

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