Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partially) or doesn’t let you review an item you have... See more
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Review summary
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Disappointing experience. The rug sheds heavily, and the chandelier arrived damaged—yet they refused to replace the glass or the item. Based on their prices, you'd expect better quality and service. C... See more
Company replied
Company details
Written by the company
McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
Contact info
United States
- mcgeeandco.com
1.7
Bad
566 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Restored My Faith in Customer Service
After following the care instructions on a rug I purchased, I ran into some issues. I reached out to McGee & Co., and their customer service team was incredibly responsive and helpful. They not only addressed my concerns quickly but also offered me full store credit for the rug. This level of customer service has truly restored my faith in the company, and I will continue to shop with confidence. Their willingness to help has made a loyal customer out of me!
April 9, 2026
Unprompted review
Reply from McGee & Co.
Hi, Jacqueline! Thank you so much for your kind and thoughtful review. We’re truly thrilled that we had the opportunity to work with you and make things right.
Your support and trust mean everything, and we’re so grateful to have you as a loyal customer! Please remember, we’re always here to help, so don’t hesitate to reach out if you ever need anything in the future!
Horrible Quality and Customer Service
Horrible experience. I ordered a rattan and wood stool from this company and the stool arrived with portions of the wood and rattan unfinished (i.e. rough to the touch and lacking the protective finish/coating that was on the rest of the stool). I know this is not the design of the stool since I previously ordered 3 of these stools and had to order a fourth one to replace one of the prior ones because its rattan had broken apart fairly quickly. Upon receiving the new stool, I reached out to the company and they said the issue was due to the natural variation of the wood and did not offer to replace the stool or refund any portion. Having had one stool from this company already fall apart, I am now bringing the new unfinished one to a local furniture repair place so that they can finish what McGee & Co. forgot to do. So much for quality control or good customer service!
April 7, 2026
Unprompted review
Reply from McGee & Co.
Hi, Julie! Thank you so much for taking the time to leave us a review. We’re truly sorry to hear about your experience, and we regret the frustration this has caused. While our Production Team initially verified that the stool fell within our acceptable material variance, we completely understand your concerns and agree that this does not meet the level of quality or experience we aim to provide. The condition you described, especially compared to your previous stools, is not what you should expect from us. We also want to acknowledge that the way we initially handled your concern fell short. We understand how disappointing it must have been not to receive a resolution, particularly given your history with this product. Since receiving your feedback, we’ve escalated this internally and reviewed the situation further with our Customer Experience Supervisor. We will be reaching out to you directly right away to make this right. Thank you for bringing this to our attention. We appreciate the opportunity to address it and improve!
The "Frayser Organic Bath Collection"…
The "Frayser Organic Bath Collection" towels I ordered were horrible. Given the price, you'd think they'd be super high quality, but I've had them for a month now and I can't use them because they leave fuzzies everywhere. I've washed them and taken a lint roller to them and the fuzzies are never ending. It's extremely disappointing. DO NOT ORDER.
March 22, 2026
Unprompted review
Reply from McGee & Co.
Hi, Ryann! Thank you so much for taking the time to leave us a review! We're so sorry to hear these towels did not meet your expectations, and that the quality has been disappointing. Our Customer Experience Team will be reaching out to you so we can review and assist!
Ordered 2 pendants and the shipping…
I ordered 2 pendants and the shipping cost was over $300. Before purchasing, I confirmed that I was able to get additional chain to install the pendants on a vaulted ceiling. When I ordered the additional chain, they told me that they do not have the chain in stock and that they do not have a restock date. I cannot use the pendants without additional chain. I asked what they can do in this situation since the additional chain is not available and I am unable to hang the pendants at the correct height without the additional chain but they had no solution and it was past the 30 day return time frame so too bad! I tried to call the customer service phone number from their website but I got a recording that the only way to contact them is through email. I will never order from this company again! Stay away from McGee and Co!
March 8, 2026
Unprompted review
Reply from McGee & Co.
Hi, Miki! We’re terribly sorry to hear about your experience. The misinformation you received and the lack of support you encountered are not acceptable, and we take full responsibility for that. Your feedback is extremely valuable and will be shared with our teams so we can improve moving forward. In the meantime, a member of our Customer Experience Team has reached back out to you in the same email thread to resolve this and make things right immediately! Thank you for your patience, and again, we sincerely apologize for the frustration this caused.
Horrible customer service
The owner seems great, but the customer service agents are horrible. I was supposed to have a nightstand delivered today. Waited during my delivery window, was not delivered. They offered no help. You can't even call this company, you have to wait for an email back. I won't be ordering from them again, there are plenty of better furniture shops.
March 6, 2026
Unprompted review
Reply from McGee & Co.
Hi, Heather. Thank you so much for taking the time to share your experience, although we are terribly sorry to hear it was not positive. A missed delivery after you cleared your day, followed by a difficult interaction when you sought help, and a response from our team that didn't meet the moment - this fell short of the experience you deserved, and we take full responsibility. We also hear you on accessibility. Being able to reach a real person when something goes wrong matters, and it's something we are actively investing in as we build out an elevated phone support experience. Our Customer Experience Supervisor will reach out to you personally. Your trust means everything to us, and we look forward to the opportunity to make this right!
Price and Quality
I bought two nightstands from them for a little over $1,000 each. They arrived on time and shipping went smoothly. Unfortunately, the furniture is not worth the price they charge. When I open the drawers, the entire nightstand moves with it. There is also a leather piece attached with Velcro, and the leather quality is poor. Overall, I believe the items here are overpriced for the quality they provide.
December 17, 2025
Unprompted review
Reply from McGee & Co.
Hi, Brian! Thank you so much for providing your feedback. We are thrilled to hear you had a smooth ordering and delivery process but apologize this piece did not ultimately meet your expectations. We have requested additional information from you so our Customer Experience Team can review and contact you ASAP. We are eager to assist!
beware: shipping appointments 2/7 days a week
I know people usually write reviews when they are extremely disappointed, but I wanted to note to customers living just outside Philly that this company will only ship 2/7 days a week. If you need a shipping appointment it can only be on Tues or Thurs. and of course c/s says I can go pick it up myself, or cancel with a restocking fee (notified after my purchase and about 15 automated calls from the shipper!) Metropolitan customer service handled the situation and made an exception, but really disappointed with McGee & Co. This service for such an expensive item makes no sense to me.
February 26, 2026
Unprompted review
Reply from McGee & Co.
Hi, Jen! Thank you so much for sharing your thoughtful feedback! We truly appreciate it. We're incredibly sorry for the frustration you experienced trying to schedule your rug delivery. We understand how disappointing it must have been to learn about the limited delivery windows after your purchase, especially for an item of this price and size. That’s not the kind of experience we want anyone to have!
While we don’t have direct control over the availability of local delivery agents, we fully recognize that these partners are an extension of the McGee & Co. experience. When something feels inconvenient or disjointed, it reflects on us, and that matters. We are actively working with our delivery teams to improve flexibility, communication, and overall coordination so the process feels seamless from start to finish.
I do see that our team is currently working with Metropolitan to secure a delivery date outside of the typical Tuesday/Thursday window, and I’m glad they were able to make an exception. That said, we know it shouldn’t require extra effort on your end to make that happen, and we’ll continue pushing to make this smoother moving forward.
Thank you again for the candid feedback. It helps us identify where we need to do better, and we’re committed to improving this experience for you and for future customers.
Crap AI-slop service, and no way to stop getting their catalog on
No way to stop getting their catalog on their website. It is all just so wasteful. Then their AI-Slop customer service just sends you in circle to do a simple task like stop sending a catalog.
February 21, 2026
Unprompted review
Reply from McGee & Co.
Hi, Jared! We're so sorry to hear this has been your experience. We completely understand how frustrating it is to keep receiving a catalog you don’t want, and we certainly don’t want to contribute to unnecessary waste! We’re not currently seeing any prior requests tied to your review, but we’d really like to get this taken care of for you. If you can email us at support@mcgeeandco.com with your full name and mailing address, we’ll make sure you’re removed from our catalog list as quickly as possible. We also appreciate the feedback about your experience with our AI support. We’re actively working to improve it so simple requests like opting out of a catalog are handled smoothly and without frustration. Thanks again for your feedback!
Good Customer Service
There was a problem with one of the items I ordered. They allowed me to return the item even though it was on sale. Very much appreciated!
January 18, 2026
Unprompted review
Reply from McGee & Co.
Hi, Teresa! Thank you so much for taking the time to leave us a review. We are so sorry to hear you had an issue with your Woodblocked Botanical artwork but thrilled to hear you had a positive experience in working with our team. If you ever need anything else, please do not hesitate to reach out - we are always here and happy to help! Thanks for your patience and kindness throughout!
Disappointing experience
Disappointing experience. The rug sheds heavily, and the chandelier arrived damaged—yet they refused to replace the glass or the item. Based on their prices, you'd expect better quality and service. Cannot recommend.
December 22, 2025
Unprompted review
Reply from McGee & Co.
Hi, Alisa! Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience! This certainly is not the level of service we aim to provide. At the moment, we’re unable to locate any previous correspondence tied to your name, but we’d love the opportunity to make things right. Please reach out to our Customer Experience Team at your earliest convenience, and we’ll be happy to help resolve this as quickly as possible!
difficult customer service
update; after much pushing they agreed to take it back. i have not yet been refunded, will update this review once i have been successfully refunded.
original review . Terrible customer service. I purchased some items, a plate arrived completely smashed and broken to pieces, poorly packaged. Same day it was delivered messaged them about it, then uploaded the images of the broken item to the return portal. They denied my request to get a return/refund, and there is no customer service support messaging me back to discuss the issue. They just do not answer emails or calls at all.
January 3, 2026
Unprompted review
Reply from McGee & Co.
Hi, Jessica! Oh, no - we are so sorry to hear this. We have requested additional information from you so we can reach out directly to ensure this gets resolved ASAP.
please cance
Hi,
Can you please cancel my order 1014813. It's a green plaid rug. I have been trying to reach out through email, but I am not getting an answer. I don't want to deal with having to get a prepaid label and the restocking fee. Can you please just cancel it. No one has responded to my email and I don't want to get my credit card involved.
Thank you,
KP
January 2, 2026
Unprompted review
Reply from McGee & Co.
Hi, Karnika! Thank you so much for reaching out to us. It looks like our Customer Experience Team has assisted you with this issue. If there is anything else you may need, please do not hesitate to reach back out in the existing thread we have - we are always here to help!
I purchased a Christmas tree a month…
I purchased a Christmas tree a month before Christmas. Love the tree. It’s beautiful. Came to me very quickly. The problem is three days later. It went on sale for 50% off. When I called the customer service phone number which I found on the Internet. They said they don’t answer the phone. That you need to send in an email. I sent in an email And never got a response back. Also on the phone when I was on there, they said if you send in multiple emails, it will put you down the list in getting a response back from customer support. As much as I like the products from this company and they’re beautiful. Their customer support is absolutely terrible. They don’t respond. They can’t get a hold of anybody. That is why I’m giving them two stars. There is a couple products on their website. I wish I could buy cause I really like them, but because of the customer service issue, I am not going to purchase anything from them ever again.
November 14, 2025
Unprompted review
Reply from McGee & Co.
Hi, Carolyn! Thank you for sharing your experience with us! We’re sincerely sorry for the difficulty you had reaching our team and, furthermore, for the frustration it caused. While we did experience a high volume of communication during the holiday season, we fully recognize that this is not an excuse for being unavailable, and we regret that we fell short.
We’re also very sorry to hear that you did not receive a response to your email. After reviewing our records, we have not been able to locate a message from you. At this time, our team is fully caught up on all correspondences, and we would truly appreciate the opportunity to address your concerns promptly!
We’re so pleased to hear that you love your tree, and we hope you’ll consider reaching out to us again with your order details so we can take care of you right away. Your feedback is invaluable, and we hope to restore your confidence in both our products and our service.
I purchased two soap dispensers from…
I purchased two soap dispensers from them and they started peeling shards of metal and corroding within days of use. Do not purchase from this company. I had to throw them away.
December 27, 2025
Unprompted review
Reply from McGee & Co.
Hi, John! Oh, no! We are so sorry to hear this. Please reach out to our Customer Experience Team with photos we can review - we are eager to make this right and get this resolved for you right away!
Nice Recovery
Although we had issues initially, they recovered by doing the right thing in the end. As always, it’s about getting to the right person (Haley, the supervisor) who can make practical decisions. We are very satisfied with the product.
December 11, 2025
Unprompted review
Reply from McGee & Co.
Hi, Vince! Thank you so much for taking the time to leave us a review! We are so happy to hear that you are pleased with the product, and, furthermore, that Hailey was able to get this resolved for you. If there is anything else we can assist with, please do not hesitate to reach back out to Hailey - she is here and happy to help!
Paid for pricey furniture pieces that were listed as shipping in 5-10 business days and nothing has shipped!!
I am running out of options and not really getting a response from McGee Customer Service in a timely manner. I am back and forth on email with days between responses, and they are not taking phone calls. I spent $5600 on two pieces of furniture (one appears to still be in stock and the other I noticed is now on a “join the waitlist” even though my order went through before that. Both were to ship between 5-10 business days. I paid for these November 13 and still have not received either item (one still shows online that it is shipping in 5-10 business days) and have zero indication when I will. I see I am not the only person having issues. Very disappointed. I realize this is a popular site, but this is poor business practice.
November 13, 2025
Unprompted review
Reply from McGee & Co.
Hi, there! Thank you for sharing this feedback. We sincerely apologize for the experience you’ve had and completely understand the frustration and disappointment here. With an order of this size, and the trust you placed in us, you absolutely should not be left waiting without clear communication or updates. We have been experiencing a very high volume of inquiries, but that is not an excuse for delayed responses or the difficulty you’ve had reaching someone. You deserved timely, proactive communication, and we're truly sorry that hasn’t been your experience. We have requested additional information from you here so we can reach out directly and get you an answer and resolution ASAP. We're committed to making this right for you!
I ordered 2 rugs for my kitchen
I ordered 2 rugs for my kitchen. Upon receiving the rugs I was disappointed as the color on the website is quite different than the ones I received. I have called multiple times with no response. it is almost impossible to talk to a living person. They suggest email. I have email and received no response. They also state on their voicemail if you send multiple emails you will be put in the back of the queue. I guess being persistent is a punishment. The company's charge for returning 2 rugs is $250. I cannot even talk to anyone or get a response to talk about this ridiculous return policy. I highly suggest you do not order anything from this company. I would like a response from the company and to return may rugs free of cost. Hopefully someone will respond. I do plan to share about my experience through social media and designers I know.
December 6, 2025
Unprompted review
Reply from McGee & Co.
Hi, Jen! Thank you for taking the time to share this feedback. We sincerely apologize for the experience you’ve had! You’re absolutely right to be frustrated. The delay in hearing back from us is not acceptable. We have been managing an unusually high volume of communication recently, but that in no way excuses the lack of timely response or the difficulty you faced trying to reach someone. Your time matters, and you deserved better service than this!
We did check on your case, and we can see that a member of our team responded to you yesterday. We’ve also followed up again today to make absolutely sure you’re being taken care of and getting a resolution as quickly as possible.
Again, we truly apologize for both the inconvenience and the added stress this situation has caused. Thank you again for bringing this to our attention. Your feedback is incredibly important, and we’re committed to making this right for you as soon as possible.
Truly HORRIBLE company
Truly HORRIBLE company. If I could leave 0 stars I would. I initially reached out over 3 weeks ago and it is near impossible to speak with a human. Their AI generated emails promise a response or to resolve issues then no response is received. Their customer service number says to email but not to send follow up emails. This company is an absolute joke. They charge a premium for their merchandise and have 0 investment in customer service. You couldn’t pay me to EVER make another purchase from this awful company. WORST OF THE WORST!
November 14, 2025
Unprompted review
Reply from McGee & Co.
Hi, Leah! Thank you so much for sharing your experience. We’re sincerely sorry for both the delay in our response and the frustration it created. While our communication volume has been unusually high this holiday season, that does not excuse the lack of timely, human support you should have received.
We understand how disappointing this has been, especially given the expectations that come with a premium purchase. We’ve reviewed your case and can see that one of our supervisors has been working with you directly. She will be reaching back out shortly to ensure every remaining detail is fully resolved and that you feel supported through the finish.
We appreciate you bringing this to our attention. Your feedback is being taken seriously and shared internally, as this is not the standard of service we aim to provide.
No way to talk to human
Update: after additional emails to customer support, I did finally receive an email from Christy. She was extremely helpful and resolved my problem within an hour. If you can talk to Christy, you’re in luck.
Absolutely no way to speak with a human. Their customer support number recording states they are only responding to emails. Ok. Sent email on a Monday. Received chatbot response someone will call 24-48 hours. Crickets.
Sent follow up email on problem and chatbot responds I must talk to customer experience manager, would you like me to connect one to this conversation? Yes. Crickets.
Called customer experience repeatedly over next three days. Still recording advising only responding to emails. Sent another to just cancel my order. It hasn’t been fulfilled anyway. Crickets.
December 4, 2025
Unprompted review
Reply from McGee & Co.
Hi, Lisa! Thank you so much for taking the time to share your feedback. We are truly sorry for the experience you’ve had and completely understand the frustration and disappointment here! We have had an increase in volume recently and that has caused some delays, but that’s no excuse for the lack of follow-through or the silence you’ve been met with. We have requested additional information from you so we can reach out directly and get you taken care of right away. Again, I’m so sorry for the runaround and the delay. We appreciate your patience, and we’re going to make sure this is handled promptly from here!
A Company With Heart
I’ve purchased from McGee & Co. for years, and recently I had an order with an issue that needed attention. What stood out to me most was not the problem itself, but the way the company chose to show up once I reached someone who could help.
I received a personal message from Syd McGee, the CEO, and it was genuinely meaningful. In a time when many CEOs rely on polished statements or excuses, Syd was the opposite, honest, transparent, human, and most importantly, he showed heart. His response wasn’t corporate or scripted; it reflected real care for his customers and real pride in the brand he leads.
From there, the team handled things with sincerity and intention, ensuring the situation was resolved and that we felt supported. Our sofa arrived and is beautiful, and the final outcome truly reflects the quality and warmth that McGee & Co. is known for.
It’s easy to praise a brand when everything goes perfectly, but the real measure of a company is how they respond when something doesn’t. McGee & Co. responded with integrity, kindness, and genuine dedication.
I’m grateful for the time and care their team and their CEO extended, especially during a busy holiday season. This experience reaffirmed my trust in McGee & Co., and I’m glad to share a positive review that reflects the heart behind their name
November 26, 2025
Unprompted review
Reply from McGee & Co.
Hi, Kaysen! Thank you so much for taking the time to leave such a thoughtful and generous review. It truly means the world to us. We’re incredibly grateful for your patience throughout the process, and we’re overjoyed that we were able to help get everything resolved for you. Hearing that your sofa arrived beautifully and that you felt cared for along the way brings us so much joy.
Your kind words about Syd and our team mean more than you know. We always strive to show up with heart, honesty, and genuine care, especially when something doesn’t go as planned, and it’s incredibly meaningful to hear that this came through in your experience.
We’re so, so happy we could help, and we’re always here for you if you need anything at all in the future. Thank you again for your trust and for being such a wonderful part of the McGee & Co. family!
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