Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partially) or doesn’t let you review an item you have... See more
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Disappointing experience. The rug sheds heavily, and the chandelier arrived damaged—yet they refused to replace the glass or the item. Based on their prices, you'd expect better quality and service. C... See more
Company replied
Company details
Written by the company
McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
Contact info
United States
- mcgeeandco.com
1.7
Bad
566 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t order from McGee and co
My first, and last time ordering from this company! My social media is bombarded with their ads, but they don’t have sufficient staff to field phone calls or to operate their chat. There is one person, Christy. I think that is their whole Customer Service. She has tried to be helpful, but I have been waiting for a refund on Christmas decorations that were returned 11.14.25. Today is 11.25.25.
I wish I had read these reviews before ordering.
My next step will be to file a dispute with my credit card company. Not a great company. They need to hire enough staff if they are going to have these types of issues.
The phone number on their website is merely a placebo. No matter what time of the day or night, or what day you call, you will get a recording that says they are experiencing high call volume.
November 25, 2025
Unprompted review
Reply from McGee & Co.
Hi, Pamela! We are truly sorry for the frustration and lack of support you experienced, as well as the delay with your refund. That’s not the level of service we aim to provide, and we understand why this left such a negative impression.
We are currently seeing higher-than-usual contact volume, but I want to be clear that this is not an excuse. We’re actively making improvements to ensure customers can reach us more easily and get timely help.
I’ve reviewed your order and can confirm your return has been processed and your refund has been issued. You should receive (or may have already received) an email confirmation. If you don’t see it, please check your spam/junk folder.
Our Director of Customer Experience has reached out to you directly via your original email thread to confirm the details with you and is there to provide any additional support you may need. We appreciate you sharing this feedback. It's taken seriously and helps drive real improvements!
10x12 Rosemarie Collection Rug…
10x12 Rosemarie Collection Rug Purchased on
10/12/25 and paid $1108.97 for a rug with missing
thread patches all over. Sent email to Studio MeGhee
with pictures asking for a refund as the rug was junk
with huge patches of no rug thread patches all over. I
was told that there was quality control done and I
could return the rug if I paid for the shipping and 30%
restocking fee. Total rip off! I want all my money back
and they can pay for the shipping of the piece of crap
rug. Total sham of a company! Looks good online but
see pics this rug is a piece of junk.
October 12, 2025
Unprompted review
Reply from McGee & Co.
Hi, Roxanne! Thank you so much for taking the time to share your experience. We're truly sorry for the disappointment this caused. Our Production Team carefully reviewed your photos and confirmed that the areas you’re seeing are part of the rug’s intended design and texture, but we completely understand that it doesn’t match what you expected, and that’s not the experience we want you to have.
We truly appreciate your feedback and will be sharing it with our teams so we can do better in how we represent our pieces. Most importantly, we want to make this right — someone from our team will reach out to you ASAP to help resolve this. Thank you again for bringing it to our attention.
Absolutely horrible company
Absolutely horrible company. You place an order then find out it won’t be delivered for 3-5 weeks. And this is their standard stuff, not a special order. WTF? I disputed the charges with my cc company. Buyer beware! Not reputable!
November 17, 2025
Unprompted review
Reply from McGee & Co.
Hi, Sue! Thank you so much for sharing your feedback with us! We’re very sorry to hear about the confusion surrounding our lead times.
When you reached out to ask about our standard shipping timeframes, our team provided the general information that parcel items typically ship within 3–5 business days, while furniture pieces vary depending on whether they are made-to-order or in stock. Each item on our site displays its specific lead time directly on the product page so you can review before purchasing.
Since an order was never placed, it seems there may have been a misunderstanding regarding those timeframes, and we sincerely apologize that this led to frustration. We never want our policies or communication to feel unclear, and we truly appreciate you bringing this to our attention!
Thank you again for your feedback. It helps us continue improving the clarity of our shopping experience.
Not all bad but not all good either....
Before ordering, I read numerous reviews highlighting serious issues with fulfillment, quality, and shipping delays. Because of this, I contacted your customer service team with questions about availability and delivery. I communicated several times with what appeared to be a real representative, and those interactions were helpful enough to give me confidence to proceed. I trusted the tree manufacturer, and since it was a Christmas tree, I felt comfortable with the product itself.
The ordering process, shipping timeline, and the tree itself were all satisfactory.
What was not satisfactory — and in fact, extremely disappointing — was discovering that the item went on an additional 25% sale less than two weeks after I purchased it. On a $1,598 item, that price drop is substantial and meaningful. I reached out to request a price adjustment, only to be told flatly that it was not possible.
I need to be very clear: McGee & Co.’s refusal to offer price adjustments on high-value items purchased so recently is unacceptable. This policy is not customer-friendly and reflects poorly on the company’s priorities. Policies like this do not build loyalty — they actively drive customers away.
I would strongly advise any potential shopper to wait for a substantial sale (early Black Friday or similar) or take their business elsewhere to a retailer that values its customers enough to offer a fair price adjustment policy. I certainly will not make further purchases from this company based on this experience alone. In today’s retail environment, with consumer budgets stretched thinner than ever, retaining repeat business should be a priority — yet this policy makes it clear that repeat customers are not being valued.
I am sharing this feedback in the hope that McGee & Co. will seriously reconsider how price adjustments are handled. A change in policy would significantly improve the customer experience — and frankly, it is long overdue.
Lynn S.
November 13, 2025
Unprompted review
Reply from McGee & Co.
Hi, Lynn! Thank you for taking the time to share such detailed feedback. We’re so thrilled to hear that your ordering experience, shipping timeline, and the tree itself were all satisfactory. We truly appreciate you highlighting the aspects that went well.
That said, we’re really sorry for the disappointment surrounding the promotional pricing. We understand how frustrating it can feel to see a significant discount appear shortly after making a purchase, especially on a high-value item. While our promotional policies follow the same structure used by many retailers in our industry, we recognize that this does not lessen your frustration, and we sincerely apologize that it left you feeling undervalued!
Your feedback is incredibly important to us, and we will be sharing your comments with our team as we continue evaluating ways to improve and elevate the customer experience. Ensuring that our policies feel fair and customer-centric is a priority, and insights like yours help guide those ongoing conversations.
Thank you again for taking the time to share your experience with us. We appreciate your honesty and will use this feedback to make meaningful improvements wherever possible.
Would not shop here again. Avoid this company
Well, I ordered three mini ottomans. They look nothing like the photos. They are a medium brown, not a rich cognac like online. The fringe is uneven. Paid a good price for poor quality and workmanship. I contacted the company and they will not take them back or do anything to make it right. Avoid
And here is their response…. They claim we don’t correspond. That is not true. Avoid this company.
Hi Jessica,
Thank you so much for reaching out and for sharing your feedback and photos. We’re so sorry to hear that the Astrid Stools didn’t meet your expectations. We completely understand how disappointing that must be after waiting to set up your new home.
After reviewing your order, we’re unfortunately unable to offer a return, refund, or replacement for these items. We do apologize for any inconvenience this may cause.
Please don’t hesitate to reach out if you have any other questions. We’re happy to help however we can.
Daniel
McGee & Co.
November 6, 2025
Unprompted review
Reply from McGee & Co.
Hi, Jessica! We’re truly so sorry to hear that the ottomans didn’t meet your expectations. We completely understand how disappointing it must be to receive items that look different from what you anticipated, especially given the care and investment that goes into each purchase. This certainly isn’t the experience we want for our customers, and we sincerely apologize for the frustration this has caused!
Unfortunately, we weren’t able to locate any prior correspondence from you, but we’d really love the opportunity to make this right. If you could please reach out to our Customer Experience Team through our website via chat or reply directly to your order confirmation email with your order number and a few photos of the ottomans, we’ll be happy to review and assist further. Thank you for bringing this to our attention and giving us the chance to help!
I am very upset as I ordered the…
I am very upset as I ordered the Danielson Rug and under the rug it says ships in 5-10 days. I was sent email that my rug arrives yesterday 10/22.( It didn't arrive). I was then contacted by a trucking company saying they would not be able to deliver the rug until the end of November. This is upsetting as I was not aware the rug would take 1 month to arrive if not longer from the order date, this is extremely misleading as this does not say this on your website. I would not have ordered the rug if I knew it would take over a month to be delivered. When I call the trucking company, I also can't understand what the representative is saying as their English is very limited.With the price of the rug I though I would have had a better experience with your company.
October 22, 2025
Unprompted review
Reply from McGee & Co.
Hi, Jordin! We’re so sorry to hear that the delivery timeline for your Danielsen Rug has not met your expectations. We understand how disappointing it is when an order doesn’t arrive as anticipated!
Our rugs typically ship within 5–10 business days; however, the transit time can vary depending on the carrier and delivery location. Because this is likely a freight shipment, the transit process can take a bit longer than standard deliveries. Based on the current information, however, your rug should still be delivered well before the end of November.
We sincerely apologize for the frustration this has caused and truly appreciate your feedback. We’ve requested additional information from you here so we can reach out directly to assist and ensure you receive your rug ASAP!
Truly dreadful customer service
Truly dreadful customer service . I ordered from England to collect in NYC hotel with 10 days notice . Only one item of the order has been sent the remaining items are somewhere in the abyss . Zero response to e mails . Zero help . Zero ability to cancel my order as apparently no one knows when and if it will be dispatched . Considering you are American I was expecting ting outstanding service . It’s dire . Not at all what the image portrays . Are you ever going to respond and help ?
October 14, 2025
Unprompted review
Reply from McGee & Co.
Hi, Sally! We’re so sorry to hear about your experience and truly appreciate you sharing this feedback. We wanted to clarify that your order was placed on October 10, and our items typically ship within 5–10 business days. One of your items shipped the same day your order was placed, and the remaining items shipped on October 14 - the same day our Customer Experience Team followed up with you.
We understand how important timely delivery is, especially when coordinating international forwarding, and we’re sorry for any frustration this caused. Your feedback is important to us, and we’ll be taking it into account as we continue to improve our communication and service.
Thank you again for your patience and understanding!
I placed an order
I placed an order. Four business days later, my order was still not fulfilled. This was for a gift and was concerned it would not arrive in time. I cancelled my order. Easier said than done. Everything is AI and it took an entire day and multiple hours to cancel my order. Their email inbox was full and not accepting emails (surprise)? Finally received an email my order was cancelled and my card was credited. Wrong. I have yet to receive a credit for $91.26. I will NEVER order from this company again.
September 5, 2025
Unprompted review
Reply from McGee & Co.
Hi, Helen! We’re truly sorry for the delay and for the challenges you experienced with your order and cancellation. Due to a high volume of orders and communication, our team has been a bit behind, but we’re working diligently to fulfill all orders as quickly as possible. Our current lead time is 3–5 business days. We also recently transitioned to a new customer service platform and are thoughtfully refining our AI system. We know there’s room for improvement and greatly appreciate your patience as we enhance the experience for our customers! In the meantime, we have requested additional information from you to ensure we get this resolved right away. Again, thank you so much for your patience.
Great Design, TERRIBLE Shipping and Fulfillment
I have spent a lot of money at McGee & Co. over the years. Most, if not all, furniture has been of high quality with the exception of a console that should have been $500, not $1,200 due to cracks in wood and poor quality. That hasn’t deterred me and I continue to purchase from the site. What is quickly starting to change my mind is how poor their fulfillment, shipping and tracking is. I mean it’s downright awful for a company of this reputation and size, not to mention how expensive. Recently ordered two pillow covers and it’s been 5 business days and they still haven’t shipped. That’s fine except they list they ship within 1-3. When I check the tracking, the web page doesn’t work and customer service isn’t any help. I’ll be lucky to get them within 3 weeks of ordering, meanwhile the inserts (that I ordered from a different company on the same day) arrived 3 days later. Truly rhis shipping is terrible and they should prioritize improving and perfecting this before they worry about anything else.
September 29, 2025
Unprompted review
Reply from McGee & Co.
Hi, Caitlyn! We’re so sorry for the experience you’ve had and completely understand how frustrating this must have been. We truly appreciate your loyalty over the years and are grateful you took the time to share your honest feedback. Rest assured, we're doing everything we can to address all your concerns here. Your comments regarding the console quality have been shared with our Production Team so we can make improvements where needed. We also want to sincerely apologize that your recent order took 7 business days to ship instead of the 1–3 advertised. We’ve been experiencing a higher-than-expected order volume and are working around the clock to get orders out as quickly as possible, though we know that doesn’t make the delay any less disappointing. Your feedback is incredibly valuable, and we’re committed to using it to improve every part of the McGee & Co. experience. Thank you again for your patience and for being such a valued part of our community!
Unbelievably HORRIBLE Communication…
Unbelievably HORRIBLE communication from McGee and Co. I have been trying for almost a month via emails and phone calls (can only leave messages) to reach them about an unfulfilled order placed September 10th 2025. The customer service is basically an answering machine, asking you to leave a message. They never return calls. I have been attempting to contact them through the customer support email which they encourage but their email server returns a message that the email box is full. Their AI sometimes sends back an email but provides no answer to your question. The AI is named FIN. FIN offers the option to contact a person. The result is another email back to you from the email server that the customer service email box is full. DO NOT BUY FROM THIS COMPANY! Perhaps Shea and Sid the owners need to invest in customer service improvement if unless they don’t care about their brands reputation.
October 2, 2025
Unprompted review
Reply from McGee & Co.
Hi there! Thank you so much for your feedback. We are so sorry to hear about your frustrating experience and sincerely apologize for the lack of communication you’ve encountered! We understand how disappointing this must have been, especially when trying to find the status of a delayed order. Recently, we transitioned to a new customer service platform with the goal of better serving our customers. This includes the introduction of AI support, which we are actively working to optimize and improve. While we’re excited about these changes and the potential they bring, we also recognize there is still much more work to do to ensure a smooth, responsive, and holistic customer experience! Your feedback is invaluable in helping us identify where we are falling short, and we really appreciate you for taking the time to share it. Please know your concerns have been heard, and we're committed to making meaningful improvements. In the meantime, we have requested additional information from you so we can reach out directly and make this right.
No Response from Customer Service
I received an order on September 8th but one of the items is missing. I have email customer service 6 times, attempted to chat through their website 3 times and left 2 voicemails. All of the responses are automated and are typically irrelevant to the issue. They send you in a circle advising you to email customer support or to chat, which does not work and just advises you to do the other option. I understand that packing and shipping mistakes happen. My issue is with the lack of customer service. There is no other recourse for correcting their error and I can't get anyone to respond to me. Extremely frustrating and honestly not sure if I'll ever order again for this reason.
September 8, 2025
Unprompted review
Reply from McGee & Co.
Hi, Kim. Thank you so much for taking the time to leave us a review. We are terribly sorry there was a problem with your order and, furthermore, for the runaround you experienced while trying to get it resolved. That is absolutely not the experience we want for our customers, and we sincerely apologize for the frustration it has caused. We see that our supervisor reached out to you yesterday to get this taken care of. Please know that we are actively working to optimize our processes, and your feedback regarding our customer experience is truly invaluable in helping us improve! If there’s anything else we can do to assist, please don’t hesitate to reach back out. We’re here to help.
Ive purchased a lot of furniture over…
Ive purchased a lot of furniture over the past 4 years (have furnished 3 homes top to bottom), and I will say that out of all of the furniture brands we have engaged with (mcgee & co, perigold, serena and lilly, le mae, four hands, etc.), mcgee & co is not only the worst, but arguably the worst retail company Ive ever engaged with. Their customer service department is rude, uninformed, and arrogrant. Whoever is running operations for them needs to be replaced. They embody the worst traits that you would want of someone who is responsible for your customers experience.
September 24, 2025
Unprompted review
Reply from McGee & Co.
Hi, Ben! Thank you so much for taking the time to provide your feedback. We want to deeply apologize for the frustration you’ve experienced and that your rug ultimately did not meet your expectations. We are taking your feedback very seriously and are truly sorry for the experience you’ve had with our team. This is not the standard we hold ourselves to, and we will be working diligently to address and improve these areas as quickly as possible. We understand how disappointing this has been for you, and we will be reaching back out to find an adequate solution to make this right. We sincerely apologize again for your experience, and we appreciate you taking the time to share this feedback so we can improve.
Ordered close to $15,000 in furniture…
Ordered close to $15,000 in furniture and lighting. Furniture has completely fallen apart. Cannot leave a review on their website under the products which seems shady.
Lighting has been great, but we have 6 dining chairs that are so uncomfortable and are literally busting at the joints leaving staples exposed.
All furniture is final sale which is also garbage. Go elsewhere!
September 22, 2025
Unprompted review
Reply from McGee & Co.
Hi, Alicia! We’re so sorry to hear about your experience and truly appreciate you taking the time to share this feedback. Review prompts are sent via a separate email after purchase, and we apologize if that message was missed. Unfortunately, there isn’t a way for us to retroactively re-send those emails.
We also want to thank you for sharing your thoughts on our furniture return process. We know it can feel challenging to purchase furniture without a cushion for flexibility, and we are actively reviewing ways to improve this policy. Your feedback is incredibly valuable as we work on making those changes as soon as possible!
We sincerely regret the disappointment you’ve experienced and truly appreciate the opportunity to learn from your feedback.
AI response is not great when something goes wrong
Something is wrong with customer service at McGee and Co. I placed an order for 4 dining chairs- at over $800 per chair. One arrived broken in a way that it was clearly a manufacturing/quality control error and not due to shipping. I immediately, called (got a voicemail during business hours? and I left a msg. requesting a call back.) I emailed and tried to chat with support. Each time, I was handed over to a bot. Each time the AI response was that I had done everything right and that all I had to do was respond to the email to get a replacement chair. Every time I replied, I got a completely new bot response. The last one offered me a $50 credit if I kept the chair. An $800, unusable chair, and they offered $50! Which I 'm sure I could never claim because there is no actual person working customer service. This has been an exercise in frustration and I would not order from this company again. The chairs appear to be made of cheap plastic to boot.
EDITED: after 24 hours, I did finally connect with a real person, who gave me a good solution to the problem. Still very frustrated that it took so much time to work out, and still not loving their AI "customer service," but at the end of the day, they made it right.
September 17, 2025
Unprompted review
Reply from McGee & Co.
Hi there! Thank you so much for taking the time to provide your feedback. We’re so sorry for the frustration you’ve experienced and for all the back-and-forth with support. We completely understand how discouraging this must feel, especially after ordering such an important piece for your home. Our bot still needs a bit of fine-tuning, and your feedback really helps us improve. While we hope you won’t feel discouraged by its use, please know we’re here to personally step in and make things right. We’ve requested more information from you through Trustpilot so our Customer Experience Team can reach out directly and get this resolved as quickly as possible. Thank you again for sharing your experience. We truly regret the inconvenience and want to do better for you!
HORRIBLE communication from McGee and…
HORRIBLE communication from McGee and Co. I have been trying for two weeks via emails and phone calls (can only leave messages) to reach them about an unfulfilled order placed July 31, 2025. Now their customer service phone is completely automated and sounds like it is from an overseas connection. No answers to my emails either. DO NOT BUY FROM THIS COMPANY!
September 13, 2025
Unprompted review
Reply from McGee & Co.
Hi there! We’re so sorry for the delays and the frustration you’ve experienced. While we did recently transition to a new customer experience platform, that’s no excuse for the lack of communication you’ve encountered, and we truly regret how this has affected your experience with us! We’ve requested some additional information since we weren’t able to locate any correspondence under the name “Ter.” Once we have those details, our team will reach out directly and make sure your order is taken care of right away. Thank you for bringing this to our attention! We appreciate your patience and the opportunity to make this right.
Zero Customer support
This is my third time and last time buying from McGee & Co.
This time I ordered a mirror; which had many flaws due to poor craftsmanship and use of cheap materials.
I have been reaching out to customer service to return this mirror for the last 7 days now and cannot get anyone to answer the phone nor emails. It’s so frustrating and beyond unacceptable.
What kind of company doesn’t take care of their customers and takes 7 days to process a return? I don’t even have a return label yet. Let alone a refund.
I’m at a point now that I will count the $700 as lost, just to minimize my stress level because I’m tired of calling and sending emails that never get answered.
Companies who are unable to provide support to their customers should not be in business.
September 5, 2025
Unprompted review
Reply from McGee & Co.
Hi, Juliana! We’re so sorry for the delays you’ve experienced and completely understand how frustrating this must feel! We’ve requested additional information from you since we weren’t able to locate any correspondence under just “Juliana.” We did recently transition to a new customer experience system, but that’s no excuse for the delay in getting back to you. Please know our team is ready to step in and make this right, and once we have your details, we’ll ensure your case is taken care of right away.
Thank you for bringing this to our attention. We truly regret the inconvenience and appreciate your patience as we work to resolve this quickly!
Unreliable company to work with
Unreliable company to work with. Partial delivery of furniture set and then failed to deliver remaining pieces. Only will allow cancellation of missing pieces so stuck now with partial set. Ridiculous company and policies. BEWARE.
September 8, 2025
Unprompted review
Reply from McGee & Co.
Hi, Pat! Thank you so much for sharing your feedback. We’ve requested some additional information from you so that we can reach out directly, as we don’t see any correspondence under your name. If any pieces are missing, rest assured we’d be more than happy to provide a replacement or issue a full refund. We look forward to hearing from you and getting this resolved right away!
Truly question how they are in business
Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partially) or doesn’t let you review an item you have purchased under the account you created on their website.
If they had allowed feedback via their own website they would surely be out of business, and that’s why they don’t allow you to.
So truly terrible.
August 14, 2025
Unprompted review
Reply from McGee & Co.
Hi Kelsea! We’re very sorry to hear about your experience and completely understand how frustrating this must have felt. We currently do not offer returns on furniture, however, we understand how important this flexibility is and are actively evaluating ways to provide this option in the future. We also wanted to share that product reviews are available on our website, though it seems the review email may not have reached you. We apologize for any confusion this caused - your feedback is invaluable, and we truly appreciate you taking the time to share it with us here! Please don’t hesitate to reach back our to our Customer Experience Team directly if there’s anything further we can do to assist you.
No Customer Service. Cheap made goods. Stay Away!
If I could I would leave zero stars. In February of 2023 I purchased my first item from a catalog for a bedside clock. It was pricey but I liked it. Fast forward to August 2025. The clock stopped working and it wasn’t a battery issue. I called their customer service and was told to email in a video of the clock and they would see what they could do, which I did. Their response was that they couldn’t do anything due to the fact that I didn’t purchase a warranty. That was laughable as no “warranty “ was offered at checkout. The gold on the clock face also started to turn colors which I also brought to their attention in the email. They didn’t even offer a discount for a new clock; which they still carry; which I might have taken. Instead they have lost another customer for life. Cheap made goods in third world countries which they don’t stand behind. By the way Shea, I have clocks in my house that are 20 years old from Restoration Hardware and Pottery Barn that still work with battery changes. No one should purchase from them.
August 15, 2025
Unprompted review
Reply from McGee & Co.
Hi Honey! Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the quality issues with your clock and also regret that our support fell short in addressing your concerns. Please know we will be sharing your feedback with both our Product and Customer Experience Teams so we can improve the integrity of our pieces and the level of care we provide moving forward. If you need further assistance, please do not hesitate to reach back out to our Customer Experience Team - we are more than happy to help.
Don't recommend
I am not sure the way they do business is legal under consumer protection laws. You can buy a piece of furniture and suddenly it will go on backorder after you order, by 4-6 months or more, and the backorder date keeps getting moved back. And they say you cannot cancel the order since it was already sent to the manufacturer. It's like a literal bait and switch. Also, design is good but quality is surprisingly poor.
July 13, 2025
Unprompted review
Reply from McGee & Co.
Hi, Nick! Thanks for taking the time to share your experience - we’re really sorry for the frustration this has caused. We understand how frustrating it is to place an order, only to have the lead time shift unexpectedly. While we do our best to anticipate potential production and manufacturing delays, these processes are sometimes outside of our control. That said, we recognize we fell short in keeping you informed, and we really apologize for the lack of proactive communication! As for the cancellation request, please don't hesitate to reach back out to our Customer Experience Team - we should certainly be able to cancel this order for you. In terms of product quality, we'd love additional feedback there as well so we can review further and make improvements where needed. Thank you, and we look forward to hearing from you again!
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