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See what reviewers are saying

Rated 1 out of 5 stars

I should have put NO stars. I ordered a gift certificate fit my daughter. They never responded to her tracking request. I’ve sent emails and called repeatedly only to receive a busy signal. Horrible c... See more

Rated 1 out of 5 stars

Don’t risk your time or money! Have bought several beautiful bags from them. Latest one is a cheap, knockoff, vinyl handles, lightweight, fake leather. Hideous. Customer service is refusing to refund... See more

Rated 5 out of 5 stars

I love your products. I have purchased a tote bag, two different women’s wallets and one very cute and handy small cross-body bag. Each is made extremely well, good leather and lining material, and ve... See more

Rated 2 out of 5 stars

These are lovely looking items but the quality of workmanship leave a lot to be desired. I purchased the Cholet purse and one of the screws comes loose and the purse falls off my shoulder. I recentl... See more

Company details

  1. Home & Garden

Information provided by various external sources

We are a bags retail company started in 2017 who makes bags from designs from our own community. To date we have over 70,000 customers. Earlier on into our business, we underestimated our virality of our bag designs and we ran into logistics issues that made our shipments very late. If you were one of such customers, please have our apologies. We have improved since. From 2018, our shipping times have reduced from previously 10-25 days to 1-10 days. Depending on your location and time of your orders, you may even get your items the next day. Thank you for your interest if you have come here to read more about us. We are always improving but one thing we never change is our commitment to our community, without whom our designs would never come to fruition. We do not actively ask our customers to leave a review at Trustpilot. For those who do, we always reply to find out their order and see their issues are solved. If these reviewers do not reply with their order details, they will be flagged by Trust Pilot and their reviews will be hidden here. Reach us more quickly here support@mdbm.uk


Contact info

  • Stacey Avenue 28, MK12 5DL, Wolverton, United Kingdom

  • mdbm.uk

1.8

Poor

TrustScore 2 out of 5

375 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love all THREE of my MDBM handbags

Love all THREE of my MDBM handbags - I have trouble deciding which to use when I get ready to head out. I love the quality and all the compliments I get no matter which handbag I choose for the day - now my only problem is which color and style to get next!

October 25, 2019
Unprompted review
Rated 3 out of 5 stars

Service so far was fine, but quality very low

Service so far was fine, delivery time was about a week. But I am not happy with the quality, it is a typical Chinese product, very low quality processed leather (very thin spliced leather, coated with PU) and for that the price is too high. I paid 115 € and you see similar bags Chinese made bags for about half the price.
I don´t expect the bag to last for more than a few month - just not sure if I want to go through the hassle of the return process.

Should have done my research earlier.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

I've just bought my third Provence…

I've just bought ny third Provence Signature Tote - I have the blue and the tan and I'm hoping that by the end of next week their green sister will have arrived home.

The bags are beautifully made (and smell delicious) but the thing I like most about them is that, although they aren't particularly large, can fit my iPad Pro, my Microsoft Surface 6 (with keyboard), my portable wifi, mouse, bottle of water, purse, the blue purse that came with my first Provence Signature that has lipsticks, pens etc in it and there's STILL room for more! Not to sound sad or anything but this reminds me of Hermione's magic bag in Harry Potter, or that of Mary Poppins! And because of the compartments you can always find your stuff!

Amazing bags. Love them - and the rest of my little stable of bags are Prada, Mulberry, Westwood, Lanvin etc. I'm prepared to pay for what I like but now I don't have to because these are so reasonable!

July 5, 2019
Unprompted review
Rated 4 out of 5 stars

Love my Provins Tote & Provence Signature Tote

I have now purchased two totes from MDBM a Provins Tote & Provence Signature Tote and have to say that I am extremely happy with the quality of the leather and the size of the handbags. I have no problem in recommending them as they deliver great quality handbags.

July 2, 2019
Unprompted review

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