meatsupermarket.com Reviews 

7,106
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,440 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the meat, noting its freshness, superior taste, and generous sizing. Many find the prices offer great value, especially for bulk purchases, making it a cost-effective choice. Good packaging is also frequently highlighted for keeping items cool and fresh. However, some customers experienced delivery issues, including delays, damaged packages, or melted ice packs. A few also noted that certain products, like some steaks or burgers, were occasionally tough, fatty, or of inconsistent quality, with individual product packaging sometimes leaking.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with many praising the freshness,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the meat,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising timely deliveries, good... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a desire to reorder.... See more

Price

Reviewers mention positive feedback about price, often praising the good value and affordability of the meat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more

Rated 4 out of 5 stars

Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more

Company replied

Rated 4 out of 5 stars

The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more

Rated 4 out of 5 stars

Have used a few times now. Meat has always been excellent and great value. There was a delivery mistake/delay on my last order so allowed me to test customer service for the first time and have to say... See more

Company replied


Company details

  1. Butcher Shop
  2. Meat Processor
  3. Meat Products Supplier
  4. Meat Wholesaler

Written by the company

Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.

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Written by the company

Spin the wheel: www.meatsupermarket.com

Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(7,106)

1,422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just love the size and quality of…

Just love the size and quality of everything I buy from here

May 26, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your kind words.

We’re really glad you enjoyed your order and appreciate you taking the time to leave a review.

Kind regards,
Meatsupermarket Team

Rated 2 out of 5 stars

Would like a delivery that arrives with meat useable

Id say , there is nothing wrong with the actual meat from what ive seen of it. The downsides are - poorly packaged and frankly awful delivery company used. Having had 2 deliveries literally destoryed by being so late (one disappeared, other box was smashed and sat all day in the van to the LAST delivery which turned frozen meat into nice warm box of bacteria) - id highly recommend a different delivery company that understands Perishable goods aren't last drops of the day let alone in 25-30c heat.
Highly unlikely to buy again from them due to the inept delivery thats wasted literally 2 Saturdays in a row.
I understands that Meat supermarket told the firm that delivery was prior to midday , but still.its a reflection on both companies.
Meat supermarket for using one thats clearly useless
And DPD that are frankly the worse delivery company ive experienced even for other companies that use them

May 22, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your feedback.

We are sorry to hear about the issues you experienced with your deliveries and understand your frustration, particularly given the delays and handling concerns you have described.

We work closely with our courier partners to ensure deliveries are scheduled appropriately for perishable goods, however on this occasion it appears the service fell short of the standard expected.

We appreciate you taking the time to share your experience and will ensure your comments are passed on to the relevant teams for review.

Kind regards,
Meatsupermarket Team.

Rated 5 out of 5 stars

First order trial

Meat quality very good from order to delivery all smooth and seamless
All people want is value for money quality and good service
Thank you

May 22, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Wayne,

Thank you for your review. We’re really pleased to hear your first order was smooth from ordering through to delivery, and that you were happy with the quality and value.

We’re so pleased your first order was a positive experience and look forward to welcoming you back for your future orders.

Kind regards,
Meatsupermarket.com

Rated 5 out of 5 stars

First time order

Great quality meat delivered with ice bags still frozen and well protected . My 1st time ordering meat online and I would definitely use Meat Supermarket again 👍

May 22, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thanks for your 5-star feedback.

We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

First time user so wasn’t sure about it…

First time user so wasn’t sure about it all but so far great. My rib eye was fantastic and nice to be able to cut to the size I want. Will be ordering again

May 21, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Pat,

Thank you for your review. We completely understand being unsure as a first-time customer, so we’re really pleased to hear you were happy with your order.

It’s great to hear the ribeye was fantastic and that you enjoyed being able to cut it to your preferred size. We look forward to welcoming you back for your future orders.

Kind regards,
Meatsupermarket.com

Rated 4 out of 5 stars
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your kind review and for taking the time to share your feedback. We are really pleased to hear you were happy with your order and appreciate your support.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Lovely duck

May 21, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your kind words.

We’re really glad you enjoyed your order and appreciate you taking the time to leave a review.

Kind regards,
Meatsupermarket Team

Rated 2 out of 5 stars

Disappointed

Received order of whole sirloin late and all of isr packs were defrosted. Von opening rest of packing the meat was very warm. On cutting the meat up into steaks it had a very thick layer of fat on which is a very much more than I have had with other sirloin. Very disappointed with the overall service and the quality of the meat ,very disappointed and not and not pleased at all.

May 29, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your feedback.

We are sorry to hear that your order arrived later than expected and that the condition of the product did not meet your expectations on this occasion.

We also appreciate your comments regarding the sirloin cut and will ensure this is passed on to our quality team for review.

Thank you for taking the time to share your experience.

Kind regards,
Meatsupermarket Team.

Rated 1 out of 5 stars

Bunch of lies

We bought a bundle for £52.99, not including the delivery charge on the bundle It showed that you got six items then you got four "free sirloin steaks" with it all.
When the items arrived, it had an itemised list and pricing with it too on the pricing list, it showed £52.99 for all the items and the most expensive was the four "free steaks".
We then tried to query this with the company which they then implied that we didn't add on the deal even though the deal is already attached to the bundle.
So me being me, I thought I was the idiot. So I chose to try and pretend to reorder the same items just to see if I was. However, to my surprise not anywhere, is there a code or a tickbox to remove the price for these "free steaks". Even though the deal was originally £66, that still doesn't add up correctly as individually a pack of two steaks costs 11.99 and the price for our steaks was 18.98.
So quite simplely, i'm not the idiot the company is for displaying a deal and promotion that doesn't work.

Aside from this, we ordered it on sunday evening and it was expected to come on wednesday morning. we then got a notification Wednesday morning that it wasn't going to be arriving until thursday and as you can imagine were quite fuming. (By this point it was with dpd) Not as much as we were when we realised the price for the steaks and also the fact that the frozen chicken had completely defrosted and started to go slimy and smelt horrible. Meaning we've had to bin the whole entire kilo of chicken. Even though in the email, they stated that sometimes it can defrost during transit which I understand. But I don't understand how defrosted slimy, disgusting chicken is acceptable because you've company has sent it to a delivery company that has fallen through with their duties and you're not offering anything in return for this other than adding it onto the next order. Which we never intend to order from you ever again, quite simply, I wouldn't order from these guys. And i will be requesting another refund.

May 28, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

I'm sorry to see this review.

Unfortunately, as no order details have been provided, we are unable to investigate or resolve the issues you have raised.

Please contact us directly at info@meatsupermarket.com with your order number and details of your concerns, and a member of our team will be on hand to assist and investigate this matter further.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

their customer service is second to…

their customer service is second to none. They reply to messages promptly and go out of their way to help you with any queries.

Not to mention how delicious their meat is, whether steak, chicken, or sausages or whatever, it all tastes wonderful at great prices too. Their butty bacon has no water in it and it's the same with the chicken breast. They're piri piri chicken is the best I've ever tasted. Love the store

May 28, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your review.

We’re pleased everything met your expectations and appreciate your support of our business.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Delivery company mess up with a super fast fix from Meatsupermarket

I ordered a very good deal for sirloin steak. The meat supermarket dispatched it ASAP after the bank holidays. The delivery company had a few issues, and the meat arrived a day late. It arrived with a broken box defrosted ice packs and an internal temp of 19c. I took photos and mailed meat supermarket via their customer service form, they responded very fast via email and asked for the pictures i took. Now, usually with many things now adays you tend to sit back and start putting on your armour for battle...Not in this case in no time at all. I had an email saying a replacement was on the way and to safely dispose of the hot meat. All i can say is what a fantastic, smooth service they have for when one of their delivery services makes a mistake. Trustpilot only gives me the option of 5 stars, but if the option had 10 stars, that would be the rating. Thankyou meat supermarket i will most definitely be using you again.

May 28, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your review.

We appreciate your support of our business.

Kind regards,
Meatsupermarket Team

Rated 1 out of 5 stars

There chicken is well under waights…

There chicken is well under waights 6packs 2kg chicken 2 at 1.8kg 4 at juat over 1.3 and was all real small bits loo more like cut off bits sez it all when thay sell dog food to thay more likely useing the same meat as this is 3rd and last order as thay never get back to you and thay miss things out your order and then when you do get hold any one thay say will put it in nxs one and never do cheap eu meat and big time scamers I had to bin it all it was that bad this time and un usable thay will try say thay not gor my email or get back to thm same thi g thay siad on my last review and thay still not evon try sort that better off going supermarket if you want out cheap meat will be better then this site or go real meat place selling uk real food not dog food

Update you say the same thing most the time or cart find my order evon tho you get back to me on my order email big scam alert ⚠️ still waiting for the thing you miss out my last order you come on here all time to try make your self look better but on your Web email you don't reply or send rest orders or refund people BUY AT YOUR OWN RISK 3 times I have try them and all bin bad and say they will sort it nxs time this time I wight it all and was that badly under I lost alot and then open them it wad most for the bin and come in a dog food boxs so look in to it and you sell pet food now I no why the meat is how it is you sent me out dog food I can put up on here all the emil and pics of all my orders if you want me to as I myt be taking it all up with PayPal to get my money back for it all any ways as all bin romg and definitely will not be ordering again afder time afder time you cart get it rite or under wight buy alot and it's nit just me saying it maybe look wat people are saying and fixs it not just send email on here trying make out your in the rite or you cart find the order way it looks the office is run how you send you meat out both badly

May 6, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

We are sorry to hear that you were dissatisfied with your order. Unfortunately, as no order details have been provided, we are unable to investigate the concerns raised.

If you would like us to look into this matter, please contact our customer service team directly info@meatsupermarket.com with your order number and details of the issue.

Kind regards
Meatsupermarket Team

Rated 5 out of 5 stars
meatsupermarket.com logo

Reply from meatsupermarket.com

Thanks for your 5-star review!

We’re delighted you were pleased with your order and hope to see you again soon.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Great customer service.

May 27, 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Thanks for your 5-star feedback.

We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Excepting the best and got it with my…

Excepting the best and got it with my order of meat

May 21, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thanks for your 5-star review!

We’re delighted you were pleased with your order and hope to see you again soon.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Good delivery communication

Good delivery communication. Great food

May 21, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for your feedback.

It’s great to hear everything met your expectations. We really appreciate you choosing us.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

Beautiful tasting Sirloin and fresh…

Beautiful tasting Sirloin and fresh chicken breast. Received on the day and within the hour.

May 18, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Baz,

Thank you for your review. We’re really pleased to hear you enjoyed the sirloin and fresh chicken breast, and that your delivery arrived as expected.

We really appreciate your feedback and look forward to welcoming you back for your future orders.

Kind regards,
Meatsupermarket.com

Rated 5 out of 5 stars

Meat order

Fantastic the bacon 🥓 was the best I have ever had the steaks absolutely delicious in fact the whole lot of meat was superb I will be ordering more soon
Brilliant 👍🏻

May 20, 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Thanks for your 5-star review!

We’re delighted you were pleased with your order and hope to see you again soon.

Kind regards,
Meatsupermarket Team

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