Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Have used a few times now. Meat has always been excellent and great value. There was a delivery mistake/delay on my last order so allowed me to test customer service for the first time and have to say... See more
Company replied
Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
Sign up to our newsletter to be in with a chance to win!
Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's not the company it's the delivery…
It's not the company it's the delivery service. They lost the order and it all thawed out plus it had been opened
May 27, 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear about the issues experienced with your delivery and appreciate how frustrating this must have been.
We rely on our courier partners to handle and deliver orders within the correct timeframe, and we are disappointed to hear that this service fell short on this occasion, resulting in the delay and condition you have described.
Your comments have been noted and will be passed on for further review.
Kind regards,
Meatsupermarket Team
Meat arrived
Meat arrived, as ordered well packed an quality looked great,
Well the taste was amazing burgers ,chicken, snd steaks. Brilliant will definitely re order again.
May 27, 2026
Reply from meatsupermarket.com
Hi Keith,
Thank you for your fantastic review. We’re really pleased to hear your order arrived well packed and that you enjoyed the burgers, chicken and steaks.
We’re delighted to hear you’ll be ordering again and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Affordable quality meat.
The website is easy to use with a good selection on offer, would prefer to see more lamb selection in the BBQ range. (just personal choice). Delivery on time and with enough ice packs, which kept the meat frozen. Quality of the meat that we have eaten up to now has been fantastic, the size of the chicken breast were great and split down into packs of three to feed the family. Must be the most cost effective way to purchase quality meat, in the current cost of living crisis.
May 27, 2026
Reply from meatsupermarket.com
Hi Phil,
Thank you for your lovely review. We’re really pleased to hear you found the website easy to use, your delivery arrived on time, and the meat has been fantastic so far.
It’s great to hear the chicken breasts worked well for your family, and we really appreciate your comments on quality and value. We’ll also take your BBQ lamb range feedback on board.
Thank you again for your feedback, and we look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Fantastic quality
I bought the 4.5 kilo sirloin joint and cut it into steaks, cooked a couple on my barbecue at the weekend and they were absolutely delicious. Highly recommend.
May 27, 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
Ordered the 1kg of marrow bones
Ordered the 1kg of marrow bones, which was under weight by 50g and only half of them had any marrow in! At £4.99 for about a table spoon of marrow I won't be buying them again.
The Blue Smoke Tomahawk steaks sold with a weight range of 1.8-2.4kg, so was expecting weight to be about 1kg each, they just made the minimum weight of 1.8kg which was disappointing as my previous orders of whole sirloins and whole ribeyes have been well over minimum weight.
May 22, 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear you were disappointed with your order.
The beef bones are not guaranteed to contain a specific amount of marrow, and the bones can vary between marrow-rich cuts and knuckle ends.
With regards to the Tomahawk steaks, these are supplied within a weight range of 1.8–2.4kg as stated, and individual items may sit at different points within that range.
We appreciate you taking the time to share your comments and will ensure they are passed on to the relevant team.
Kind regards,
Meatsupermarket Team.
Reply from meatsupermarket.com
Hi AJB,
Thank you for your review. We’re really pleased to hear you enjoyed the sirloin joint for Sunday lunch.
We really appreciate your feedback and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Regular site user
Always been happy with the many orders I have placed , fair prices for good quality meat.
May 27, 2026
Reply from meatsupermarket.com
Thanks for your 5-star review! We’re delighted you were pleased with your order and hope to see you again soon.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
The ordered meat was good
The ordered meat was good. The sirloin excellent. The only blip was the free offer was not included in the delivery.
May 27, 2026
Reply from meatsupermarket.com
Hi Mike,
Thank you for your review. We’re really pleased to hear you enjoyed the meat and that the sirloin was excellent.
Regarding the free offer, this does need to be added/applied at checkout using the relevant promotional code for the item to be included with the order. As this was not added at the time, it unfortunately was not included in the delivery.
Please could you email us at info@meatsupermarket.com when you next place your order? We would be happy to add this onto your next order for you, and hopefully turn this into a 5-star experience.
Kind regards,
Meatsupermarket.com
Delivery arrived at 9 in the evening
Delivery arrived at 9 in the evening , being in the delivery van all day , the ice packs had melted and the meat was warm.
May 27, 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear your delivery arrived late in the evening. Delivery times are managed by the courier, and unfortunately delays can sometimes occur depending on route completion and driver schedules.
If you have any concerns regarding your order, please contact us directly at info@meatsupermarket.com and a member of our team will be happy to assist.
Kind regards,
Meatsupermarket Team,
excellent company
Unfortunately delivery day was changed to the following day, but not an issue.
I was charged for the free meat gift in error but this was refunded without question.
The order itself came packaged in a cool bag inside the box with ice bags. Although the ice had melted (weather was very hot) the meat was very cold. The chicken breasts were huge compared to supermarket bought and all the same size and quality (16 altogether) so i was impressed, The same goes for the beef. Excellent quality and all now in the freezer. I will certainly order again. Very happy.
May 26, 2026
Reply from meatsupermarket.com
Hi Elizabeth,
Thank you for your lovely review. We’re sorry there were some initial issues with the delivery date and free meat on your first order.
It’s great to hear your order arrived well packed and chilled, and that you were impressed with the quality and size of the chicken breasts and beef. We’re delighted you’ll be ordering again and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Thanks for your 5-star review!
We’re delighted you were pleased with your order and hope to see you again soon.
Kind regards,
Meatsupermarket Team
Bought a 4-5kgs sirloin strip
Bought a 4-5kgs sirloin strip. Was a bit sceptical but delivery arrived on time and quality of the meat was outstanding. Joint was 4.5kgs, cut into steaks for a family BBQ, everyone loved.
Happy to recommend and would happily buy from again.
May 27, 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
Perfect
Perfect. Delivery on time and meat brilliant as usual. By far the most convenient and economical way to fill my freezers and have nice meals for the family for weeks
April 7, 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
My order arrived with an item missing
My order arrived with an item missing, emailed with pictures of what I received but no response. 1st attempt email says delivery email is wrong
May 26, 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear that you have experienced an issue with your order.
We have checked our records and we have not received any correspondence from you regarding this matter. It is possible that the email may not have reached us or may have been sent to an incorrect address.
We will contact you and please note for any future correspondence our email is info@meatsupermarket.com
Kind regards,
Meatsupermarket Team.
Although my delivery was late due to…
Although my delivery was late due to Dpd delay, I had concern my product would spoil. I contacted seller who inturn reassured me that the packaging was appropriate for such a delay. When I received my package it was as discussed. It was not only within the right temperature the quality is outstanding and the value of the meaty beats retail price by far. I will definitely be ordering from MEATSUPERMARKET in the future. Keep up your high standard advertising and of customer care.
May 26, 2026
Reply from meatsupermarket.com
Thank you for your review.
We’re pleased everything met your expectations and appreciate your support of our business.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Sammy,
Thank you for your review. We’re pleased to hear your order looks fantastic, and we hope you really enjoy it once tried.
We really appreciate your feedback and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Meat quality was perfect
Meat quality was perfect , shame about dpd not wanting to deliver it when it was supposed to be what led me to have to throw a steak away
May 26, 2026
Reply from meatsupermarket.com
Hi Josh,
Thank you for your review. We’re really pleased to hear you were happy with the quality of the meat.
We’re sorry again that DPD did not deliver as expected and that this affected part of your order. Courier issues are extremely frustrating, especially with fresh products, and we appreciate your understanding.
We really appreciate your feedback and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Delivered on time
Delivered on time next order I will have the pre cut steak, found it difficult to cut an even steak
May 26, 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
Very nice sirloin....will order again…
Very nice sirloin....will order again definitely many thanks
May 26, 2026
Reply from meatsupermarket.com
Thank you for your kind words.
We’re really glad you enjoyed your order and appreciate you taking the time to leave a review.
Kind regards,
Meatsupermarket Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.