ME Bank Reviews 228

I have had many homeloans over my time, and to be honest, Me Bank was my first 'non-traditional' bank (not one of the big 4 or associates)... but from signing up day one I had concerns. Communication is poor with this bank. Staff don't tell you 'everything' and for instance, fee and charges are hidden until sign-on has occurred. When I had questions, I would be referred to other departments, people etc who wouldn't return my calls. Eventually, you just gave up...
The disappointing this is their "Members Package".... its $395 a year to have an interest rate comparative to other banks.... or if you don't take this offer, its 2% higher (YES... 2%.... mine was 6.09%, I refused to pay the ridiculous Members fee, and they pushed my homeloan interest rate up to 8.53%...

So with that... Im out.

DO NOT USE THIS BANK... they are dodgy, misleading, and only in it for the profits (like many others)...

Been a loyal customer with perfect credit and high savings for 20 years. Now they close the credit card product and invite me to apply to virgin money which is part of BOQ group with ME. I get rejected in application. Why did I have to apply? Should have been an automatic rollover to Virgin money. They have access to my entire bank history. This seriously must be fixed.

Our current three loans of 2.49% fixed interest P&I loans with ANZ expired 7 May 2022. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling ME every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, ‘sorry we can’t go through with your loan applications’. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they don’t care, ruin people lives & don’t care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, their responses where we can’t help you as we are leaving ME Bank, how disgusting. It’s incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. Regrettably, the details I've highlighted are only part of the ordeal ME has subjected us to. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation. Avoid Members Equity Bank like the plague. They are an incompetent, time wasting, nerve shredding disaster of a company that deserves to be shut down. They don’t deliver on their promises, they treat customers with utter disdain, and they’ll leave you regretting every second you trusted them. This isn’t just a warning, this is a demand: Stay. Away.

What a Bank to deal with!
I invested 500k with this bank and every time the term deposit finalised they failed 3 times to obtain my instructions to send the money back to my bank account.
This time I called and I changed over the phone which it was very easy but a few days later when I was requesting to make sure they money was going to be send to my account I was told that the customer service person should have never taken my new account over the phone even after I provided my security details rather I had to send a form which I could electronically fill in ‘NOT".. which I did however the signature was not opening to do so on the form .. so the form was rejected.
Also I was told the balance had to go back to an account with my personal name on it which I found to be unacceptable since the money originally came out of our business account to invest so they did not accept that.
I also told them that the banking systems don’t check account names so why out of a sudden this request as I am the director of the business on the particular account ... to cut the story short they deposited to my business account using my personal name on it without even checking just to prove the point that our banking system is corrupt and have both times failed to follow their own rules .. I mean this bank has red tapes all over it with a customer service and restriction on how they need to service their customer and if you like to talk to a supervisor good luck as they never return calls or being available to talk to.
GOODBYE ME you will never see me again.

The roll out of their new banking system has seemed to ignore Australian citizens/residents living overseas temporarily. I can't access any of my ME Bank accounts in the original or new banking system. Also had troubles trying to access my accounts from the UK before their new accounts roll out. I would advise to avoid ME Bank if you plan to live overseas temporarily or need to travel back and forth. It's not a reliable bank. Maybe a different story if you plan to never leave Australia.

I have been a customer 25 years. They blocked my accounts when they transitioned to MeGO. I haven't had access since. I rang them numerous times - always on hold over an hour and can't always wait all day as I work. Got through once and they tried to unblcok the accounts but couldn't. There is some glitch with the password software so that every time I reset it, it blocks me immediately. ME don't know why. And that's where we're at. No account access since 24 November - 3 weeks. ME has told me to be patient.... Really? No mniey for weeks and I have to be patient. I have managed to move my pay to another bank and opened new accounts that I can now operate. When AFCA - if they ever get off their chuffs - finally force them to fix this I will be able to close the accounts. It's a disgrace though. If I hadn't had a credit card to tide me over I would have been in very deep doo-doo.

This is the most shocking service , ME bank needs severe prosecution for the worst customer experience.
They have shut down their call taking but leave you hanging in hope someone will answer for hours with the most pathetic call waiting messages. therefore I have no way of accessing my accounts now as the new App no longer recognizes me . Absolute CRAP

I can't access my money. I want to close the account. No one is answering. Don't use ME bank.

Me Bank blocked my account on a Sunday and then their customer service doesn't have access to Me Bank Go accounts after hours so I had no access to my money. Their customer service was non-existent and just transferred me to a few different people and then hung up. This experience reminded me I need to organise my money with a proper bank that has decent customer service (including after hours!)

Botched roll-out
Cant believe a bank would intentionally break everyone's account numbers and transaction cards to force using their app.
Myself and family members left with no way to pay for things... I was overseas at the time!
Sorting it out now by installing the app (forced to use) and activating the all new cards they've mailed all their customers... whose idea was this?
Likely have to fix all my direct debits too... noticed there is now different functionality between the app and new web version... erm why?
Not everyone wants to or can use their mobile phone (if they have one) for everything ... srsly sack the product owner and all yes men on this project.
What a nightmare... closing accounts and going elsewhere as this is unforgivable.

NO RESPONSE. Try closing your account or accessing a sum that's greater than your daily limit and tough luck. Not great if you're trying to buy a house or a car. They do not respond to the chat. They do not answer your call. They just enjoy the benefits they get off your savings. This review was written after a whole week of trying to communicate with these con artists

ME Bank double charges direct debits. Every. Single. Time. This is theft.
Without my authorisation, they transferred me to the ME Go account, which is less beneficial than the previous account. On the change over day, they deactivated my current Mastercard debit card, and DESPITE me activating the replacement Visa Debit Card (I have screenshots of the confirmed activation), the replacement card keeps getting Declined. Leaving me with no way to pay for anything at the shops.
ME Bank customer service is almost non-existent. They just ignore you.
Avoid ME Bank. They steal from you and you can't even spend your own god damned money. Useless see-you-never-thieves

Clearly ME Bank don't want any customers. The recent move to ME GO, whatever that is or means, has been a complete disaster. What business makes a change that has no advantage for its customers but the change process itself greatly inconveniences customers and wastes hours of their time. I've had enough, bye bye ME Bank, ME GOing elsewhere with my business.

Have just refinanced several loans to another lender. Was not sent any type of closing statement to see what final charges and closing balance to my loans were. Have called up on 4 different occasions to get the final statements sent to me with no luck. This bank is actually a joke. Will never use them again.

I am living overseas and did not see emails from ME Bank in time about a transfer to a new app. I am now unable to access my funds in any way as it is not possible to download an app when overseas. I have now attempted to contact ME Bank 3 times and it is 3 weeks since the first attempt, but they do not reply. Unbelievable. I am at a loss as to what to do.

Not capable of doing one thing right. Do not bank with them. Useless no customer support.

Callum provided me the most wonderful and reassuring service tonight. I was doubly-charged by Paypal for a hotel booking and he sorted this in no time. So friendly and professional. Thank you.

Worst bank ever. Takes 3 days to get payments as no fast payment. Cards randomly don’t work or are rejected. Avoid with your life !

Worst bank. 2 hours wait time.
Committed for call back from home loan team. waited 2 hours and after that Home loan expert asked me we can answer you, please call on different number. call again and home loan expert asked me to wait again for 20 mints to connect for right person after 40mnts wait. App is not good. not showing home much principal we are paying and how much remaining. worst service.

"Your Average wait time is 10mins for General Enquiry"

Honestly, with the amount of options for banking in Australia, ME is literally the WORST choice.

Long wait time, antique functionality. Just do yourself a favour and look elsewhere.