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Mebeli.bg Reviews 

610
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and extremely reliable delivery service, noting that furniture pieces consistently arrive safely, on schedule, and exactly as described in the online pictures. Many people also appreciate the responsive support team, easy website navigation, and extensive product details that make shopping simple. Some reviewers were not happy with assembly challenges, mentioning that certain components lacked proper pre-drilled holes or fit poorly together. A few other people also felt that delivery occasionally took longer than expected, or reported minor instances of damaged items upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing general satisfaction with well-made,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising fast shipping times, polite... See more

Order

Users describe positive interactions with order, highlighting the clear and simple purchasing process along... See more

Service

Customers expressed strong satisfaction and delight with the service, highlighting fast delivery, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth- I ordered from USA a big mattress 200/200sm and had a friend who received it in Bulgaria. The customer service was nice and prompt, the mattress was delivered on time and my... See more

Company replied

Rated 5 out of 5 stars

The site is user friendly, the item I purchased matches the picture exactly. Information for the item is extensive and useful. The support team is fast, they contacted me less than 12 hours after the... See more

Company replied

Rated 5 out of 5 stars

All good l, we didn't have any problem with the shipping, shoping or else, however the item we choose was complicated to assamble, and some of the elements for the wall we have to buy separately. At... See more

Company replied

Rated 5 out of 5 stars

I love it! I would have appreciated it if the company had someone available to assemble the furniture, or at least provided the contact information for someone who could. Other than that, the service... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Изберете мебели онлайн с лекота от Mebeli.bg. Ние сме доверен онлайн магазин, предлагащ богат избор от мебели за всяка стая във Вашия дом. От класически до модерен стил, ние имаме опции за всяко пространство - независимо дали търсите удобен диван, практично бюро или гардероб за коридора. Насладете се на бърза доставка, внимателно обслужване на клиенти и безпроблемно пазаруване. Намерете всичко необходимо за Вашия мечтан дом на Mebeli.bg


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

610 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(610)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The furniture was without some of the…

The furniture was without some of the required holes, the doors have a gap of 2 cm, all of the materials were dirty with bad smell. The designed it showed as one structure, but its 2 separate pieces with ugly design, not vissable on the photos.

August 9, 2026
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Reply from Mebeli.bg

Hello, Александър,

Thank you for sharing your feedback! We’re sorry to hear that the furniture did not meet your expectations. We tried to contact you,but unfortunately we were unable to reach you.As we have not yet received any additional information or photos regarding the issues mentioned, we would like to review the case in more detail. If you wish, you can send us further information and photos to email: info@mebeli.bg, so our team can look into the matter.

Rated 5 out of 5 stars

excellent

Delivery – excellent service and customer care; it was easy to order and purchase the goods

August 4, 2026
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Reply from Mebeli.bg

Hello, Елка,

Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and were happy with our delivery and customer service. We truly appreciate your trust and we remain available, if you need assistance in the future.

Rated 5 out of 5 stars

Wonderfull

All Great good Company quality Sofa

August 4, 2026
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Reply from Mebeli.bg

Hello, Ерсин,

Thank you for your kind words and high rating! It is a real pleasure for us that you are satisfied with the quality of the sofa and our overall service. We wish you to enjoy the comfort of your new sofa for many years! We will be happy to serve you again!

Rated 5 out of 5 stars

Very satisfied with the product and the…

Very satisfied with the product and the delivery

August 4, 2026
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Reply from Mebeli.bg

Hello, Anna,

Thank you very much for the wonderful feedback! We are extremely pleased that you are satisfied with both the quality of the product and the correct delivery.

Rated 5 out of 5 stars

All perfect

All perfect

August 2, 2026
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Reply from Mebeli.bg

Hello, Айджан,

Thank you for the feedback! We're happy to know you were satisfied from your purchase.

Rated 2 out of 5 stars

I had to wait over three weeks to…

I had to wait over three weeks to receive the desk I had ordered. The parts of the desk were not damaged, however the due to poor fit of the elements which join the different pieces together the assembled desk has no structural stability to stay upright. Although the desk comes with the right to return it, this applies only to the case when no attempt has been made to assemble it. I could not have identified the problem by simply looking at the individual parts. I can't be bothered to deal with sending photos back and forth to sort the problem out with this company. I will find another way.

July 30, 2026
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Reply from Mebeli.bg

Hello, KK

Thank you for taking the time to share your impressions. We are sorry that the product did not meet your expectations and that you were disappointed.
For us, every feedback is extremely important, as it helps us track the processes and improve the quality of the products and service offered.
Regarding the problem you described with the desk, we would like to ask you to send photos to our email info@mebeli.bg so that your order can be reviewed.

Rated 5 out of 5 stars

Quality

Quality! Everything is on point

July 28, 2026
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Reply from Mebeli.bg

Hello, Славина,

Thank you for the wonderful feedback! We are glad that you were satisfied with our quality and overall performance. It is important to us that every customer receives reliable products and high-level service. Thank you for your trust and we will be happy to be of service to you again!

Rated 3 out of 5 stars

Notes on the equipment package and the quality of the setup.

The order and delivery went okay, although the delivery person was alone; the box weighed 60 kg, and he unloaded it by hand and nearly dropped it on my feet. During assembly, we encountered a few issues—the screws for the rails were protruding and obstructing the door's movement. The alignment wasn't right. Overall, we got what we wanted, but we had to use our own materials, and the process took far longer than usual.

July 19, 2026
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Reply from Mebeli.bg

Hello, Борислава,

Thank you for taking the time to share your impressions.
We are glad that the product you received generally meets your expectations in terms of appearance and quality. At the same time, we sincerely regret to learn that you encountered difficulties during delivery and installation.
Customer feedback is extremely valuable to us, as it helps us improve the quality of the services we offer. We would like to inform you that for future orders, you can request an additional service for bringing the furniture to your home. When choosing this service, the delivery is carried out by a team tailored to the weight and volume of the product, so that the furniture is brought safely to the specified address.
We would also like to examine in more detail the difficulties you described during installation. If you have the opportunity, please send us more information and photos to info@mebeli.bg so that we can carry out a detailed inspection and pay the necessary attention to the case.

Rated 5 out of 5 stars

Great experience, quality products

The website is easy to navigate, with search functionalities and filters. Great communication until the very end. The product was exactly as described, the quality seems good.

July 14, 2026
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Reply from Mebeli.bg

Hello, Polina,

Thank you for the wonderful feedback!
We are very happy that you were satisfied with both the quality of the product and the overall service and communication. It is important for us to provide a pleasant and hassle-free shopping experience, so your words are a real recognition for our team.
Thank you for your trust and we will be happy to welcome you again!

Rated 3 out of 5 stars

I am satisfied with the sofa, but coffee table

I am satisfied with the sofa; it is well-made and stylish. On the other hand, the coffee table came pre-assembled but was completely ruined because the screws were overtightened, causing the surface to crack and chip off. Honestly, I never imagined this product would arrive broken into pieces! For 300 euros, this is an absolute disappointment!

July 12, 2026
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Reply from Mebeli.bg

Hello ElD,

Thank you for taking the time to share your review!

We are glad that the sofa fully met your expectations and that you are satisfied with your choice. We wish you that it will bring even more coziness, comfort and pleasant moments to your home.
Regarding the problem you mentioned with the coffee table and according to our telephone conversation, we would be grateful if you could send us photos of the product to info@mebeli.bg. Once we receive them, our team will examine the case in detail and will assist you in the best possible way.
We would also like to note that all our furniture is delivered disassembled and is accompanied by detailed assembly instructions. This allows for easier and safer transportation of the products and minimizes the risk of transport damage.

Rated 5 out of 5 stars

🥰👍I love my new sofa.

🥰👍I love my new sofa.

July 8, 2026
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Reply from Mebeli.bg

Hello, Tatiana,

Thank you for your lovely review! We're very happy that you're satisfied with your sofa. We hope to see you again soon!

Rated 5 out of 5 stars

Great service

Great service, communication, prices and delivery!

July 9, 2026
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Reply from Mebeli.bg

Hello, stoyanoff,

Thank you for sharing your feedback! We're glad you had a great experience with us. We hope you choose us again for your next order.

Rated 1 out of 5 stars

Honestly cheap wardrobe with horrible…

Honestly cheap wardrobe with horrible instructions, what a waste of money :(

July 2, 2026
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Reply from Mebeli.bg

Hello, Maggie,

We're sorry to hear that the experience didn't meet your expectations. We appreciate your feedback. Since you haven't contacted our support team yet, we'll reach out to you shortly to learn more about the issue and do our best to assist you.

Rated 5 out of 5 stars

Great service, good site and quality of the product

The site is user friendly, the item I purchased matches the picture exactly. Information for the item is extensive and useful. The support team is fast, they contacted me less than 12 hours after the order was submitted. They are friendly and helpful, and warned me that the delivery may take longer, which was exactly the case. The guys that delivered the coach to my place were also very polite and friendly. In general, besides the slight delay in the delivery, for which I was informed in advance, everything was perfect.
Thanks!

July 8, 2026
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Reply from Mebeli.bg

Hello, Mina,

Thank you for taking the time to share your experience! We're pleased to hear that our website, product quality, and customer support met your expectations. We appreciate your patience regarding the delivery. Thank you for choosing us!

Rated 5 out of 5 stars

Delivery was in time

Delivery was in time. I am satisfied with the service.

July 7, 2026
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Reply from Mebeli.bg

Hello,Борислав,

Thank you for your review! We're happy to hear you were satisfied with our service and timely delivery. We are available if you have any questions!

Rated 5 out of 5 stars

Very friendly and professional Support

Very friendly and professional Support, the Delivery didnt took too long, every part of the Product was there and yeah, thats all

July 8, 2026
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Reply from Mebeli.bg

Hello, Георги,

Thank you for taking the time to share your experience! We're pleased to know you found our team friendly and professional and that your order arrived quickly and complete.We hope to welcome you back again!

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