Epipla1.gr Reviews 370

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations in design, fabric, and overall feel. The delivery service is frequently highlighted for its speed, punctuality, and the careful packaging that ensures products arrive in mint condition. The staff also receives widespread commendation for their helpfulness, politeness, and professionalism, often going the extra mile to assist with queries and ensure customer satisfaction. However, some customers also noted issues with assembly, mentioning missing screws or unmarked parts that made the process difficult. A few people experienced longer-than-expected delivery times, with some orders taking up to a month to arrive. There were also occasional reports of minor damage during transport or missing pieces, which led to frustration for some consumers.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing furniture as... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the good quality furniture, with many... See more

Delivery service

Customers generally express satisfaction with the delivery service, highlighting fast shipping, excellent... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication and fast,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality - price ratio. Both sofa and armchair delivered in time. Overall, I’m very satisfied. The only drawback was that fabric samples were not available in the physical store at the time of my... See more

Company replied

Rated 5 out of 5 stars

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nic... See more

Company replied

Rated 5 out of 5 stars

Very decent prices, very good packaging, quality, communication, updating status, customer support present. Various ways of paying. Will definitely buy again, hope they keep the experience and price... See more

Company replied

Rated 5 out of 5 stars

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had.... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. e-Commerce Service
  4. Living Room Furniture Store

Written by the company

Επιλέξτε έπιπλα online με ευκολία στο Epipla1.gr Είμαστε ένα αξιόπιστο ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία επίπλων για κάθε χώρο του σπιτιού σας. Από κλασικά έως μοντέρνα στυλ, έχουμε επιλογές για κάθε χώρο - είτε ψάχνετε για έναν άνετο καναπέ, είτε για ένα πρακτικό γραφείο, είτε για μια ντουλάπα για το διάδρομο. Απολαύστε γρήγορη παράδοση, προσεγμένη εξυπηρέτηση πελατών και μια άνετη εμπειρία αγορών. Βρείτε όλα όσα χρειάζεστε για το σπίτι των ονείρων σας στο Epipla1.gr


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Beautiful, Comfortable Couch with Great Service

I recently ordered Corner sofa Comfivo Laurus III (Velo 621) for my country house and overall I’m very happy with the purchase. The service from the online store was very good from start to finish—everything felt smooth and well handled. From the time I placed the order to delivery, it took about 4 weeks, which was reasonable.
The couch itself was easy to assemble and fits perfectly in the space I had in mind. It’s comfortable, well-made, and looks very close to the pictures online. The only small difference is the color—it leans more toward a very light grey rather than ecru, but it still works beautifully in the room.
The delivery service was also great overall. The only downside was that they contacted me just 20 minutes before arrival, which was a bit short notice. Luckily, my mother-in-law was at the house to receive it, as I was in Athens at the time.
All in all, a great experience and a lovely addition to our home!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good professionals

Fast delivery. Good quality furniture. A lot of options

April 24, 2026
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you very much for your kind words! We are glad to know that you were satisfied with the fast delivery, the quality of our furniture, and the variety of options. We look forward to serving you again!

Rated 5 out of 5 stars

Very good quality!

Very good quality!

April 13, 2026
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Reply from Epipla1.gr

We are really glad that the quality of the furniture met your expectations. We look forward to seeing you back soon with new purchases! Thank you for your time to rate us!

Rated 5 out of 5 stars

1st experience and definitely not the last

The decision to buy my two new furniture - one bed and one sofa - at your shop, was a real good one. Good quality, easy to build and perfect packaging.

April 16, 2026
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Reply from Epipla1.gr

Thank you very much for your kind words!
We are really happy to hear that you were satisfied with your new bed and sofa, and that the quality and assembly met your expectations.
We truly appreciate your support and look forward to serving you again in the future!

Rated 4 out of 5 stars
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Reply from Epipla1.gr

Thank you very much for your review and your kind words about the quality of our product! We are glad to hear that you were satisfied.
Our goal is to always provide the best possible experience.
If there is anything we could improve to make your experience even better next time, we would be very happy to hear from you.
We are always at your disposal!

Rated 4 out of 5 stars

While the first order was delayed and…

While the first order was delayed and finally canceled, the second one run smoothly.

April 13, 2026
Epipla1.gr logo

Reply from Epipla1.gr

We are glad that, despite the slight delay with your first order, the issue was eventually resolved and we were able to meet your expected delivery time with the next product. Thank you for sharing your feedback, and we look forward to seeing you back soon!

Rated 5 out of 5 stars

Credibility

All great ! Quality

April 13, 2026
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your positive feedback and we look forward to serving you again soon!

Rated 4 out of 5 stars

The wardrobe is really nice only one…

The wardrobe is really nice only one problem I found that I didn’t like

The pieces and screws etc don’t have any indication on them so you must undrestand what is what.

For example I would like each piece of would to have a unique distinctive number and or letter

So you know that now you should combine a1 wood with a2 wood using the c3 screw

April 9, 2026
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Reply from Epipla1.gr

Thank you very much for your positive feedback on the wardrobe! We are very pleased that you liked the product.
However, we are sorry to hear that you had difficulty identifying the parts and accessories during assembly.
The truth is that manufacturers do not all follow the same practices for labelling parts and accessories. They mainly provide pictures of these in visualized instructions.
Nevertheless, we understand your need for detailed numbering and will forward your comments to the manufacturer in order to improve the instructions and labeling in the future.
Thank you again for your time and valuable feedback!

Rated 5 out of 5 stars

From ordering and having help from the…

From ordering and having help from the customer service to the delivery time was great. Very happy with the dining room table looks and feels very high-quality.

April 6, 2026
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Reply from Epipla1.gr

Thank you for your kind words, and we are glad that you were satisfied with both the delivery times and the service you received from our team. We hope you enjoy your new furniture, and we look forward to seeing you again soon!

Rated 4 out of 5 stars

In terms of communication all went…

In terms of communication all went great but the product we received missed a crucial part that made it hard to function.

April 1, 2026
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Reply from Epipla1.gr

Thank you for taking the time to review us! We’re very sorry to hear about the issue with the product, and our team will contact you as soon as possible so we can send you the correct part or find the best solution for you.

Rated 5 out of 5 stars

Excellent communication and delivery

Excellent communication and delivery. The option to pay on delivery also very helpfull.

March 27, 2026
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Reply from Epipla1.gr

Thank you so much for your positive feedback! We are pleased to hear that you were satisfied with our communication, delivery, and payment options. We look forward to serving you again soon!

Rated 3 out of 5 stars

Most of the furniture was not like the…

Most of the furniture was not like the photos. Also the assembly for some was reallt hard

March 18, 2026
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Reply from Epipla1.gr

Thank you for your feedback regarding your purchase from our online store, Epipla1.gr. Your opinion means a lot to us, and we work hard to ensure all our customers are satisfied.
We’re sorry that the furniture didn’t meet your expectations. Our team will contact you, as it is important for us to receive detailed photos of what did not meet your expectations. This will allow us to improve our services.
We are always here to assist you with whatever you need!

Rated 5 out of 5 stars

Quick service / quality product

Quick service, on time and good quality product

March 17, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you very much for your kind words! We are glad you are satisfied with our quick service and the quality of our product. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great customer care

Great customer care. They took all responsibilities

March 16, 2026
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Reply from Epipla1.gr

Thank you for your kind words! We are glad we could help and take care of everything for you. We truly appreciate your support and hope to serve you again in the future!

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