Epipla1.gr Reviews 370

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations in design, fabric, and overall feel. The delivery service is frequently highlighted for its speed, punctuality, and the careful packaging that ensures products arrive in mint condition. The staff also receives widespread commendation for their helpfulness, politeness, and professionalism, often going the extra mile to assist with queries and ensure customer satisfaction. However, some customers also noted issues with assembly, mentioning missing screws or unmarked parts that made the process difficult. A few people experienced longer-than-expected delivery times, with some orders taking up to a month to arrive. There were also occasional reports of minor damage during transport or missing pieces, which led to frustration for some consumers.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing furniture as... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the good quality furniture, with many... See more

Delivery service

Customers generally express satisfaction with the delivery service, highlighting fast shipping, excellent... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication and fast,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality - price ratio. Both sofa and armchair delivered in time. Overall, I’m very satisfied. The only drawback was that fabric samples were not available in the physical store at the time of my... See more

Company replied

Rated 5 out of 5 stars

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nic... See more

Company replied

Rated 5 out of 5 stars

Very decent prices, very good packaging, quality, communication, updating status, customer support present. Various ways of paying. Will definitely buy again, hope they keep the experience and price... See more

Company replied

Rated 5 out of 5 stars

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had.... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. e-Commerce Service
  4. Living Room Furniture Store

Written by the company

Επιλέξτε έπιπλα online με ευκολία στο Epipla1.gr Είμαστε ένα αξιόπιστο ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία επίπλων για κάθε χώρο του σπιτιού σας. Από κλασικά έως μοντέρνα στυλ, έχουμε επιλογές για κάθε χώρο - είτε ψάχνετε για έναν άνετο καναπέ, είτε για ένα πρακτικό γραφείο, είτε για μια ντουλάπα για το διάδρομο. Απολαύστε γρήγορη παράδοση, προσεγμένη εξυπηρέτηση πελατών και μια άνετη εμπειρία αγορών. Βρείτε όλα όσα χρειάζεστε για το σπίτι των ονείρων σας στο Epipla1.gr


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Good communication, excellent quality. Highly recommended!

November 17, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your nice feedback. We are glad to know that our services and products quality met your expectations. Your recommendation really means a lot to us! We will wait for you to come back!

Rated 5 out of 5 stars

Before the sugested delivery.

Before the sugested delivery.

November 4, 2025
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your feedback. We are glad that we managed to deliver your order before the expected time. We hope you are satisfied with our service and come back in the near future!

Rated 4 out of 5 stars

The kind behaviour of the employers

The kind behaviour of the employers. I liked the price of the product. It was a little bit confused to get it ready. It was like a construction. I liked also and the quality of the product. I put 4/5 stars mostly because it didn't came as fast as possible. Anyway it deserves buying it!!!

November 4, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your kind words for our team! Your opinion means a lot to us.
Our manufacturers are based abroad, and we do not keep furniture in stock, so production and transport affect delivery times.
We are constantly working to improve our services and reduce delivery times, so we will definitely take your comments into account.
We are glad that despite the slight difficulty in assembly, you are satisfied with the result and we hope you enjoy your new furniture. We look forward to seeing you again soon!

Rated 1 out of 5 stars

Late and missing pieces

The furniture took a month to arrive and when they arrived pieces were missing so I couldn't assemble them.

November 12, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your feedback. We are very sorry for the delivery delay and about missing pieces you mentioned.
We would like to emphasize that your satisfaction is very important to us, so our team will contact you directly to resolve the issue as quickly as possible.
Thank you again for your understanding and patience. We hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Couch and Cabinet

We are very satisfied with the couch and cabinet that we have received.

November 10, 2025
Epipla1.gr logo

Reply from Epipla1.gr

We are really happy to know that you are satisfied with the products you received. Our priority is to provide with high quality products and services - thank you that recognize it. We look forward to serving you again in the near future!

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. They come on time. Great quality product. Smooth pick up system. Friendly and helpful people at pick up.

November 10, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you very much for your positive feedback! We are very happy that your experience was so pleasant and that everything went according to your expectations. Customer satisfaction is our priority, and it is very encouraging to see that the quality of our products and service met your expectations. Thank you for choosing us, and we hope to serve you again soon!

Rated 5 out of 5 stars

prompt service .

prompt service .
courtesy . fast shipping, perfect furniture

November 5, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you so much for your kind words! We’re delighted to hear that you were satisfied with our service, fast shipping, and products. We truly appreciate your feedback and we look forward to serving you again soon!

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

GREAT VARIETY POF PRODUCTS.
EXCELLENT CUSTOMER SERVICE AND ORDER FOLLOW-UP.
TIMELY DELIVERY.
NO PAYMENT IN ADVANCE (THE ONLY e-STORE THAT I HAVE EVER FOUND THAT IS NOT CHARGING BEFORE DELIVERY)

October 25, 2025
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you very much for your lovely comments! We are really pleased that you were satisfied with our product range, customer service, and the prompt delivery. We are always happy to serve our customers in the best possible way. We also try to provide you with flexible payment methods. We are glad that everything met your expectations and look forward to seeing you again!

Rated 5 out of 5 stars

Good service

Good service . Good quality.

October 18, 2025
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you so much for your kind words! We're glad you were happy with our service and product quality. Looking forward to serving you again!

Rated 1 out of 5 stars

Big disappointment

To my great disappointment I will say that my experience was unfortunately very bad. First of all, the parts for assembling the furniture were missing screws. According to the instructions there should have been 34 screws and there were exactly half of them, 17. Also, one of the 4 pieces of wood that unfortunately was also on the upper part of the furniture had marks on the edge from poor construction.
If I could, I would give it a lower rating. The money certainly doesn't reflect the quality of the material and the service. Luckily I tried it before buying other furniture because the truth is that it looked so impressive that I intended to buy more.

October 9, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for taking the time to leave some feedback about your purchase from our store.

We are sorry to hear that the quality of the furniture you received was not as expected.
As we provide a warranty on furniture from the date of delivery, we would ask you to contact our customer service department directly so that we can investigate and resolve any issues of poor quality.

Our website includes furniture from many different manufacturers. Therefore, your opinion is important so that we can resolve any problems and improve our products.

Rated 5 out of 5 stars

Ilove

Everything was fine.

October 13, 2025
Epipla1.gr logo

Reply from Epipla1.gr

We are happy to know that everything was smooth with your order and you are satisfied. We look forward to seeing you again!

Rated 5 out of 5 stars

Everyone was very helpful from start to…

Everyone was very helpful from start to finish. We changed our order a couple of times and this was never a problem. Ps, we love our sofa couch 🛋️ Thank you kindly

October 7, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your positive words! We are happy that we managed to reach your expectations as for customer service processes and product's quality. We will continue to work towards this aim because we want to offer you an exceptional experience in the future!

Rated 5 out of 5 stars

Whole process easy.

Easy to buy online, easy to arrange delivery and all very good. Would recommend.

October 8, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your feedback! We’re glad to hear that the process of online purchase was comfortable and easy for you. We are an online shop, so your recommendation truly means a lot to us. Looking forward to serving you again!

Rated 5 out of 5 stars

I bought a sofa

I bought a sofa . The product came in good condition. The transportation was on time.

October 6, 2025
Epipla1.gr logo

Reply from Epipla1.gr

We are happy to know that you are satisfied with the processes, that you received the product in good condition and within the expected delivery time. Thank you for your positive feedback and we look forward to welcoming you back!

Rated 5 out of 5 stars

Great furniture

Great furniture, clear instructions, fun to assemble

October 6, 2025
Epipla1.gr logo

Reply from Epipla1.gr

We are happy to know that the quality of the products met your expectations and the assembly instructions were helpful for you!
Thank you for your nice feedback. We will wait for you to come back!

Rated 5 out of 5 stars

Corner office

The product (office) was as described and the waiting time for delivery was also as described.

October 3, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you very much for your comment! Our priority is always to offer high-quality products and be able to respond to the deadlines we set. It's great to see that you appreciate it! We look forward to welcoming you back!

Rated 5 out of 5 stars

Amazing !!

Amazing !!! Love the fabric and design. Thank you

September 10, 2025
Epipla1.gr logo

Reply from Epipla1.gr

Thank you for your lovely feedback! We're really glad to hear your comments about materials and design. We look forward to welcoming you back!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look