Meccha Japan Reviews 1,154

I had a very disappointing experience with Meccha-Japan. They charged me a 10% cancellation fee for a pre-ordered item that wasn’t even available yet. To make matters worse, the fee wasn’t based on the item price—it was calculated using shipping and tariff charges.

On top of that, they originally listed a “shipping and handling” charge, then later changed it to a “tariff” fee, which felt misleading. Their pricing is also inconsistent: the same item is listed multiple times at different prices, making it impossible to trust what you’re paying for.

Overall, there’s no stability or transparency in their policies or pricing. I cannot recommend this store.

After a disappointing experience with Meccha‑Japan — including a 10% cancellation fee for an unreleased pre‑order and inconsistent pricing and fee labeling — I initially could not recommend the store.

However, after over a month, their customer service did follow up and issued a full refund for the entire amount. I appreciate that the issue was ultimately resolved, though the process was slower and more confusing than expected.

Perfect package, excellent customer service (friendly and helpful!). Would definitely use again.

The first time I ordered on this site, I got one of the Sonic & Friends: Tails Plushies back in August and with some situations that occurred during that time, their support team was very helpful with sorting everything out and having my package arrive to me. I promise, this site is worth using and I will continue using this site to purchase products in Japan.

I ordered 6 pokemon plushies and everything was ok and perfect but I don't understand why I had to pay the courier 8€ even if I don't really know why. I already paid the spedition so what the 8€ are for I don't know if I had to say this here. But I think that someone has to be informed that you have to pay extra money to the courier even because it's the first time that this happens to me. I still put 5 stars because after all everything was okk

I preordered a $900+ worth of products 4 months in advance. On release day and for a few days after there was no shipping but I was told rest assured it will ship in 3-7 business days.

On business day 9, they reached out and said they couldn't fulfill the order and needed to cancel. When I went on their site, they relisted the product for more ($340 total to to 1350)

When I contacted them again, they just informed me that the the supplier they preordered my product from didn't have it so they they had to go with another supplier which cost them more and this was not mine but I could order at the new price.

I can understand if you are not able to get the product at all but cancelling while having the product in stock is frustrating especially since they kept my money for 4+ months. I would have expected them to let me know about the supplier issue earlier so I could preorder elsewhere or fulfill my order with the inventory in stock. I cannot get this product anymore but had i known earlier I would have been able to get it. I'm sure if the product price collapsed they'd have no problem fulfilling the order (and candidly I would take it as that's the risk of a preorder). Do not trust

Very good, figures well packaged, customer service is very quick and efficient in my experience

Purchasing items in their website is a smooth process, and their shipping process is great as well!

I was initially nervous due to the amount of money involved and having never heard of the company before. I needn’t have worried: everything arrived very fast, in perfect condition, and without any issues. I would happily buy from them again, including preorders.

I placed an order with Meccha Japan and never received my product. Despite multiple attempts to contact their customer service, I never received a clear answer or resolution. This is unacceptable for a company that sells internationally.

I really wanted to trust Meccha Japan, but this experience has completely damaged my confidence in them. I would strongly caution others to think twice before ordering until they improve their communication and reliability.

High quality pushes and smooth delivery to Europe.

Best prices around. Shipping can be delayed just a bit but totally worth the wait

Great prices and item arrived perfectly and fast. Highly recommended website.

Its easy to navigate the website and you can almost always find what you're looking for. I was able to get an item I'd been looking for for a while and one I never thought about until I saw it. Iwas able to get two items and didn't worry about the shipping either it was very efficient.

I like the quality and variety of products on this site. It offers things that are normally not available in my country without going through scalpers.

The order was processed and delivered within the expected time and wrapped nicely with a card from Meccha Japan thanking the purchase inside.

Best place to get exclusive pokémon merch❤️ super fast best prices BEST STOCK available ❤️

It was not only simple to buy from Canada and convenient but it was really reliable as some reddit user mentionned :D
We bought the Pokemon go + gadget as it was sold out or out of stock everywhere and now we can finally spin and catch more efficiently ^^ (im a slow catcher so it is reallly a nice helper to enjoy the game events)

The only issue is a very long shipping time, but hey- I know it comes from another country, and, why would I be in a hurry to get plushies ? So, an issue that isn't even one. I ordered four Pokémon plushies, they're all great quality, accurate to their description. Thanks a lot, meccha-japan, for this order ! I'll definitely buy from here again ☆