Medal Reviews 

247
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of recording and editing gameplay clips, finding the process smooth and simple. The ability to post full 10-minute videos without a premium subscription is seen as a significant benefit, and the editor is often praised for its user-friendliness and available tools. Reviewers consistently highlight the excellent and responsive customer service, noting quick replies and effective problem-solving. However, a significant number of users report issues with the application's stability, including frequent crashes, lagging, and problems with clips not rendering or being lost. Some also express frustration with the app's uninstallation process, its tendency to open a browser in the background, and unexpected changes to settings. There are also complaints about the app requiring frequent updates and sometimes interfering with game performance, causing crashes or input delays.

What people talk about most

Application

Users describe ambiguous interactions with the app, with some reviewers expressing satisfaction and calling... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many expressing frustration due to frequent... See more

Customer service

People report positive experiences with customer service, highlighting the support team's responsiveness and... See more

Product

Reviewers highlight ambiguous aspects of product, with some finding it great for content creation and... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

Medal is fine, and its helped me get some pretty good clips, but it interferes with so many things. When first opening it causes everything - and I mean EVERYTHING to lag. its crashed so many games I'... See more

Company replied

Rated 3 out of 5 stars

Medal is good in a content creator role, and I’ve clipped many gameplay that I would have not gotten if it wasn’t for Medal. I think some of Medal’s good stuff is how you can post full 10 minute vide... See more

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.5

Average

TrustScore 3.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(247)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't Trust The 1 star Reviews!

I've been a long-time user of Medal.TV, even back when it was known as Plays.TV, and I can honestly say it's been one of the most reliable tools for capturing gameplay. The quality is consistently excellent, and it's super easy to use perfect for both casual and serious gamers.

Recently, after upgrading to Windows 11, I ran into a small issue. I reached out to their support team and was genuinely impressed. I got a response almost immediately from a real support agent (not a bot!), and they helped me solve the problem within 30 minutes. That's the kind of customer service that really stands out.

Highly recommend Medal.TV to anyone looking for a smooth, high-quality clip recording experience!

May 3, 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your support and wonderful feedback! It's fantastic to hear how our service has made capturing your gameplay easy and enjoyable. Thank you for sharing your experience with the support team—your recommendation means a lot to us!

Rated 1 out of 5 stars

awful

Crashes the game in the middle of a tournament, dont use this

April 29, 2025
Unprompted review
Medal logo

Reply from Medal

Hey Matt, sorry no one got back to you. We put a lot of work into making sure Medal doesn't ever interfere with your games like this. Would love to learn more about what's happening / why you think Medal caused your game to crash. You can reach me on Discord @brandersnatcher or email Brandon@medal.tv

Rated 1 out of 5 stars

ACTUAL DOGSHIT DUDE

ACTUAL DOGSHIT DUDE. it has
-uploaded clips automatically despite me disabling that in settings
-failed to record the correct application
-not even started up
on MULTIPLE OCCASSIONS

April 4, 2025
Unprompted review
Medal logo

Reply from Medal

It sounds like you've had a really tough experience with the app, especially with the automatic uploads and recording issues.

This isn't the typical experience, if you can reach out to our support team we can get it working for you. help@medal.tv

Rated 1 out of 5 stars

It's so bad takes forever to load…

It's so bad takes forever to load because they pummel you with notifications and updates so you can't have it on start up because it will lag your entire computer and take of some much resources useless application do not use it

March 29, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback about the loading times and resource usage.

FYI there is a setting for updates to download in the background instead of on app start!

Rated 1 out of 5 stars

ABSOLUTE AWFUL EXPERIENCE

ABSOLUTE AWFUL EXPERIENCE. Does not clip in time if your in need of saving yourself in minecraft and takes up so much resources in the background especially if you "closed" it. This is so buggy to the point that when you record your screen you have to give it a good 5 minutes just for medal to even realise what its seeing and my pc isnt that bad (ryzen 7 5700x 2060) DO NOT USE THIS AWFUL APP

March 28, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the app's performance and understand how the lag and resource usage can be disappointing. Your experience with the screen recording delay is noted.

Our team can help resolve any high resource usage you're seeing if you reach out to help@medal.tv

Rated 5 out of 5 stars

Good Software.

Notice how most bad reviews are accounts with only 1-2 reviews....prob fakes.

However, I've been with medal day 1, as a supporting founder and a partner. Genuinely the best software for clipping, sharing and downloading clips. Massive functionality and huge customisations. If there is ever any issues the discord guys are always really good to help.

I had an account issue today that's what prompted me to write this review now, and was somewhat shocked at the ridiculous reviews below.

The only thing I'm not so keen on is the constant prioritisation of the likes of Roblox, all you tend to 90% of the time on discord etc is Roblox this and that, it's not exactly a kids recording software so what gives with that?

However, overall Medal is good, it's came a long long way since the beginning days.

March 28, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your long-term support and insightful feedback! It's fantastic to hear how much you value the software's functionality and customization.

We try to give equal love to all games, but Roblox is the largest gaming platform in the world.

Thank you for sharing!

Rated 2 out of 5 stars

Medal is both up and down

Medal is both up and down. Sometimes it crashes and wont clip when you truely want to. Like it can really be those moments you wanna save and for some reason medal just says nope. To then go to work again directly after which sounds pretty BS to me. But those times it works It is great.

March 27, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and can relate to the disappointment when the app doesn't perform at crucial moments. It's great to hear that when it works, you enjoy it! Your experience is important, and we’ll keep your insights in mind as we strive to improve. Thank you for sharing!

Rated 1 out of 5 stars

With partners like Complex Minecraft

With partners like Complex Minecraft, that tells me all I need to know about their company. For those that don’t know Complex Minecraft is a predatory server that encourages gambling for our youth. Complex Minecraft also has had complaints about adult players being predatory towards minors and they always downplay it. Medal you should look into who you partner with.

March 25, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback regarding our partnerships and the concerns raised about Complex Minecraft. Your insights are important to us, and we take them seriously. Thank you for sharing your thoughts; they help us ensure a positive environment for all users.

Rated 5 out of 5 stars

The best recorder I've tried

The best recorder I've tried. Very reliable and doesn't cook my pc

March 20, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and are glad you find it reliable!

Rated 1 out of 5 stars

Waste of time

Constant updates, auto updates don't work.
Rarely clips, nothing works to fix it. worked for a good month and now I cannot get it to clip anything at all.

March 18, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the issues with updates and clipping functionality. It’s concerning to hear that the app has not been performing as expected. Your experience is important to us, and we’re here to listen. If you have more details, please share them at help@medal.tv

Rated 1 out of 5 stars

I don't like it

Doesn't sync in games - takes like 1 hour to do so, when i try to switch to screen recording it just simply won't work. Heard positive things about Medal, sadly, it just sucks, i don't like it

March 13, 2025
Unprompted review
Medal logo

Reply from Medal

What do you mean it doesn't sync in games? Can you reach out to help@medal.tv?

Rated 5 out of 5 stars

Medal.tv is hands down the best…

Medal.tv is hands down the best clipping and video-sharing platform for gamers. It’s super easy to use, with seamless recording that captures gameplay without noticeable performance drops

March 7, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your kind words and are glad you find the platform easy to use!

Rated 5 out of 5 stars

Quite the best.

Now I don't know why so many people write bad reviews, when all it seems is that they have bad hardware.
You can't get normal quality without the right hardware.
Yes, some software can do it, but that doesn't mean they should.
Anyways, great features, love it all.

February 28, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your glowing feedback and support! It's wonderful to hear you enjoy the features and quality.

Rated 1 out of 5 stars

Awful app

Awful app, filled with malicious / spyware type adverts, constantly crashing/bugging as well, my firewall doesn't know whether to quarantine it or throw it into a furnace.... I miss GYG

February 19, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your candid feedback. We remove any ad that doesn't meet our standards, if you continue to use Medal you can 'report' an ad if you see something show up.

Rated 1 out of 5 stars

best pc destroyer yet

worst clipping software ive seen.
medal literally takes atleast 20 clicks to actually clip something and haft the time clipping wont even work and u haft to restart the recording, also the voice clipping feature is trash you have to scream "Medal Clip That" as loud as you can so it can clip, medal also slowed down my pc over time and uses about 50% gpu usage causing lag at standard quality and BAD frame drops

DO NOT DOWNLOAD MEDAL

January 26, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your detailed feedback and truly regret the challenges you've faced with the clipping process and performance issues.

Would love to get to the bottom of this issue, if you can reach out to support help@medal.tv

Rated 1 out of 5 stars

Starts up automaticly taking like 50%…

Starts up automaticly taking like 50% of my computers everything (my computer sucks) and its not even good

January 3, 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your feedback regarding the app's automatic startup and its impact on your computer's performance. Would love to see if we can improve this, can you reach out to help@medal.tv?

Rated 1 out of 5 stars

medal took up 200gb of storage on my…

medal took up 200gb of storage on my computer
it is big poo 💩💩💩💩💩💀☠☠☠👲🏿👲🏿

January 1, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback regarding your storage issue. When you take a clip, it gets saved on your computer, using storage. You can set storage limits so your clips automatically delete.

Rated 1 out of 5 stars

The app is buggy

The app is buggy, sometimes it bugs out and you cant open it which made me almost punch my monitor. The website is designed terribly .If you try to scroll down to support it automaticly shows you more videos instead of letting you click one of the things at the end of the page so they are unreachable. Overall bad experience

December 25, 2024
Unprompted review

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